***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
|Frequently Asked Questions (FAQ):|
Q. Is this a safety recall?
A. Yes, a Stop Sale is in effect.
Q. What is the reason for safety recall?
A. Due to supplier labelling error that has since been corrected, an incorrect OCS ECU module may have been installed in the front passenger seat of some of the affected vehicles, resulting in the incorrect pairing of ECU-to-seat.
Q. What is the possible effect of the condition?
A. With this configuration, the OCS may not perform as designed due to software incompatibility and may not classify a seated front passenger seat occupant correctly. This could cause the passenger airbag to not deploy as designed in a crash, increasing the risk of injury.
Q. What will be the corrective action for this voluntary safety recall campaign?
A. For affected vehicles, Nissan dealers will replace the Occupant Classification System (OCS) Electronic Control Unit (ECU) and reprogram it with the latest OCS software at no cost to you for parts and labor.
|Note: If a vehicle is affected by both R1609 and PC523 or PC526 and the R1609 remedy has not yet been performed, campaign PC523 or PC526 should be performed first.|
Q. How long will the corrective action take?
A. The remedy should take less than one (1) hour to complete. However, the Nissan dealer may require a longer period of time based upon their work schedule. All services will be provided at no cost to the customer for parts and labor.
Q. When will vehicle owners be notified?
A. Nissan will begin notifying owners of all potentially affected vehicles within sixty (60) days via U.S. Mail. Owners will be asked to bring their vehicle to an authorized Nissan dealer to have the Occupant Classification System (OCS) Electronic Control Unit (ECU) replaced and reprogrammed.
Q. Are parts readily available?
A. Parts are available via the DCS ordering tool under PC523 or PC526. Please refer to NPSB 16-526 for specific ordering instructions.
Q. Is my vehicle safe to drive?
A. Owners may drive the vehicle at their discretion. However, if the vehicle is subject to the recall, you should make arrangements to have your vehicle remedied as soon as possible.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. If parts are required, rental is covered by the campaign while parts are on order:
|502||Rental Expense||$400 (Max)|
|Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.|
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The repair will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. Is there anything owners can do to mitigate the condition?
Q. Is there any charge for the repair?
A. No, the repair will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. What model year vehicles are involved?
Q. How many vehicles are involved in the campaign?
A. The North American Market is affected as follows:
|Make/Model||Dates of Manufacture|
|MY2016 Nissan Maxima||June 4, 2015 through August 19, 2016|
|MY2013-15 Nissan Altima||January 3, 2013 through July 29, 2015|
|MY2015-16 Nissan Rogue||October 14, 2014 through August 12, 2016|