Voluntary Safety Recall Campaign PM985 – Inner Tie Rod Inspection – 2020-2021 Nissan Sentra

“This site contains affiliate links for which OEMDTC may be compensated”

June 17, 2021 NHTSA CAMPAIGN NUMBER: 21V461000

Tie Rods May Be Bent

A bent tie rod can break, causing a loss of steering control and increasing the risk of a crash.

 

NHTSA Campaign Number: 21V461

Manufacturer Nissan North America, Inc.

Components STEERING

Potential Number of Units Affected 138,736

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Sentra vehicles. The left and/or right tie rod may be bent.

 

Remedy

Dealers will inspect and replace the left and/or right tie rods as necessary, free of charge. Owner notification letters were mailed August 5, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PM985.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
2020-2021 Sentra (B18) 138,736 5,547 June 18, 2021 YES

 

***** Campaign Summary *****

Nissan has reclassified and expanded the previously announced quality action (PM973) for new vehicle inventory as a Voluntary Safety Recall Campaign on 138,736 specific 2020-2021 Sentra vehicles identified in Service Comm. Nissan Dealers will inspect and, if necessary, replace both the left-hand and right-hand inner tie rod(s) if affected.

The left and/or right side tie rod may be bent on the affected vehicles.  Nissan has identified certain manufacturing process issues as potential sources for impact damage to the tie rod. . A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering wheel may be off center and/or experience vibration. In the worst case scenario, if the tie rod breaks, it can lead to a loss of control.

Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.

 

***** Release Schedule *****

Parts

Parts are on restriction.  If inspection results indicate that parts replacement is necessary, dealers may place an SVC order via DBS.

➢ D8521-6LB0A – Tie Rod End

  • Parts may be ordered via normal process beginning June 25, 2021.

NOTE: Nissan anticipates a low number of affected vehicles will require replacement.

Parts replaced under this activity will be placed on parts collection. Parts requested are VIN and repair order specific. It is important for dealers to return parts applicable to the VIN and repair order identified.

 

Repair

 

Owner Notification

Nissan will begin sending notifications to owners of all potentially affected vehicles in August 2021 via U.S. Mail.

 


Frequently Asked Questions (FAQ): 

 

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

What is the reason for the recall?

The left and/or right side tie rod may be bent on the affected vehicles. Nissan has identified certain manufacturing process issues as potential sources for impact damage to the tie rod.

 

What is the possible effect of the condition?

A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering wheel may be off-center and/or experience vibration. In the worst case scenario, if the tie rod breaks, it can lead to a loss of control.

 

What will be the corrective action for this voluntary recall campaign?

Dealers will inspect and, if necessary, replace both the left-hand and right-hand inner tie rod(s) if affected.

 

How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to two and one half (2.5) hours to complete, if part(s) replacement is necessary. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

 

When will vehicle owners be notified?

Nissan will begin sending notifications to owners of all potentially affected vehicles in August 2021 via U.S. Mail.

 

Is my vehicle safe to drive?

If the steering wheel is off-center and/or you experience vibration, please contact your local Nissan dealer for immediate inspection and instructions on how to transport your vehicle to the dealership.

 

Is there anything owners can do to mitigate this condition?

No.

 

Are parts readily available?

Yes.

 

Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If inspection indicates parts replacement is needed, rental is available upon customer request, while parts are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $120 (Max)

 

Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Is there any charge for this remedy?

No. The remedy will be performed for the customer free of charge for parts and labor.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.

 

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

What model year vehicles are involved?

Certain Model Year 2020-2021 Nissan Sentra vehicles manufactured in the Aguascalientes plant from November 25, 2019 to March 24, 2021.

 

Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

 


 

DEFECT INFORMATION REPORT

 

Manufacturer:

Nissan Mexicana, S.A. de C.V. Aguascalientes plant

 

Units Potentially Involved:

Certain Model Year 2020-2021 Nissan Sentra vehicles manufactured from November 25, 2019 to March 24, 2021 at the Aguascalientes, Mexico plant.

 

This issue is unique to the above manufacturing range based on potential material handling and assembly process issues specific to Aguascalientes produced Sentra models manufactured during a specified period.  Other models do not use this process and are therefore unaffected by the issue described in Section 5 below.

 

The name, description and part number of the recalled components are below:

Part Name Part Description Part Number
SOCKET KIT – TIE ROD, INNER Tie Rod D8521-6LB0A

 

Total Number of Vehicles Potentially Involved:

Approximately 138,736 MY 2020-2021 Nissan Sentra vehicles

 

Percentage of Vehicles Estimated to Actually Contain the Defect:

0.005%

 

Description of the Defect:

The left and/or right side tie rod may be bent on the affected vehicles.  Nissan has identified certain manufacturing process issues as potential sources for impact damage to the tie rod.  A bent tie rod condition may impair the driver’s ability to steer the vehicle.  The steering wheel may be off-center and/or experience vibration. In the worst case scenario, if the tie rod breaks, it can lead to a partial loss of steering control which may increase the risk of a crash.

 

Chronology of Principle Events:

July 31, 2020 – Nissan received a report that the right front wheel of a customer’s vehicle did not respond to steering inputs.  Subsequent inspection of the subject vehicle revealed the right front tie rod had separated into two pieces although there was no apparent indication of accident damage to the vehicle.  Nissan requested the incident part for analysis.

 

August 2020 – A new sensor was added to the assembly transfer arm in the Aguascalientes manufacturing plant to prevent movement when the front suspension assembly was transferred from one process to another.

 

October 2020 – Nissan received the incident part and sent it to the supplier for additional investigation.  During the supplier investigation, Nissan implemented multiple handling and assembly process improvements to reduce the risk of unintended impact with the tie rod during production.  Nissan also initiated a plant vehicle inspection of Sentra vehicles as part of the investigation.

 

Late November 2020 – The supplier investigation of the incident part revealed deformation from bending of the tie rod that led to fracture at the ball end housing.  All material properties met design specification and no inclusions or other microstructural defects were observed.

 

December 2020 – Nissan’s continuing investigation identified four (4) reports related to the subject condition being repaired under warranty.   Out of 3,556 vehicles previously inspected at the plant, there were no units found with the subject condition and Nissan had been unable to duplicate the reported bent tie rod condition.

 

December 2020 to March 2021 – Nissan continued its parts collection, investigation, and supplier process review.

 

March 19, 2021 to April 2021 – Nissan performed a dealer action to inspect 4,551 Sentra vehicles and found no vehicles with the subject condition.  Nissan also conducted a parts inspection of 35,000 tie rods at the Aguascalientes, Mexico plant and found no affected parts.  The plant vehicle audit concluded with 86,338 Sentra vehicles inspected and none exhibited the subject condition.

 

May 2021 to June 2021 – Nissan met with NHTSA to discuss the investigation into the tie rod issue and potentially related field reports.

 

June 10, 2021 – Out of an abundance of caution, Nissan made a decision to recall all potentially affected vehicles to inspect, and if necessary, replace any bent tie rods. As of the date of determination, Nissan is aware of seven (7) warranty claims attributed to this condition in the U.S (dated 5/13/20, 7/23/20, 10/3/20, 11/23/20, 1/5/21, 1/21/21, and 4/26/21).

 

Description of Corrective Action:

Owners of all potentially affected vehicles will be notified beginning on August 5, 2021 to take their vehicle to a Nissan dealer where they will inspect both the left and right side tie rods and replace if either is bent. Dealers were notified on June 18, 2021.

Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles because they are still under warranty.

 

Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

 



2 Affected Products

Vehicle

MAKE MODEL YEAR
NISSAN SENTRA 2020-2021

 


10 Associated Documents

Defect Notice 573 Report

RCLRPT-21V461-2046.PDF 213.343KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [208.34 KB]

 


Recall Acknowledgement

RCAK-21V461-1177.pdf 645.424KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [630.30 KB]

 


Recall 573 Report-Amendment 1

RCLRPT-21V461-7539.PDF 213.353KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [208.35 KB]

 


June 17, 2021 DEFECT INFORMATION REPORT

RMISC-21V461-5002.pdf 63.014KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [61.54 KB]

 


July 6, 2021 DEFECT INFORMATION REPORT

RMISC-21V461-2792.pdf 63.146KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [61.67 KB]

 


Manufacturer NoticPM985 2020-2021 Sentra Inner Tie Rod – VSRC – Dealer Announcementes(to Dealers,etc) – NISSAN

RCMN-21V461-8680.pdf 192.639KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [188.12 KB]

 


Remedy Instructions and TSB

RCRIT-21V461-8007.pdf 367.153KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [358.55 KB]

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V461-2435.pdf 76.554KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [74.76 KB]

 


Recall Quarterly Report #1, 2021-3

RCLQRT-21V461-2756.PDF 211.133KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.18 KB]

 


Recall Quarterly Report #2, 2021-4

RCLQRT-21V461-7841.PDF 211.237KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.29 KB]

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V461&docType=RCL

 


 

Bestseller No. 1
Toolwiz Inner Tie Rod Removal Tool - 3/8” inch Universal Low Profile Tool for Inner Tie Rod Removal and Installation Inner Tie Rod Tool
  • Toolwiz 3/8” Inner Tie Rod Tool Turns smooth tie rods easily. Able to remove inner tie rod without removing the outer tie rod. Best tool for servicing inner tie rods to easily remove, repair & installation
  • Compatibility: Suitable for all standard tie rods with smooth cylinder ends; It will work on any rod that fits between the 3 inch top and bottom components with both 9/16” nuts screwed on and tightened
  • Easy to Use: Slide tool over the end and tighten collar to allow access with a 3/8” drive extension; adapters can be used for larger breaker bars/extensions
  • Secure & Strong Grip: Tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn as necessary
  • Convenient: With it's compact and low profile design it is easy to store; Inexpensive and effective way to turn smooth tie rod ends
SaleBestseller No. 2
Performance Tool W83027 Universal 3/8 Inch Low Profile Tool for Inner Tie Rod Removal and Installation
  • UNIVERSAL TOOL FOR INNER TIE RODS: Our Performance Tool W83027 Universal 3/8-Inch Low Profile Tool is the perfect tool for removing and installing inner tie rods that are smooth or have flats.
  • INEXPENSIVE AND EFFICIENT: Our tool provides an inexpensive way to remove inner tie rods without removing the outer tie rod first, saving you time and money.
  • LOW PROFILE DESIGN: The low profile design of our tool allows it to fit into tight spaces, making it easy to use in confined areas. It also stores away easily, as it is not a large bulky tool.
  • VERSATILE USAGE: Our tool is not just limited to smooth or flat inner tie rods. It can also be used on all inner tie rods with a 1-3/16 and 1-5/16 in hex, making it a versatile addition to your tool collection.
  • EASY TO USE: Our tool is designed for ease of use, with a 3/8-Inch drive that allows for use with a variety of ratchets and extensions, ensuring a smooth and efficient process.
SaleBestseller No. 3
VEVOR Inner Tie Rod Tool Kit, 13 Pcs Tie Rod Removal Tool, 13 Pcs Crowfoot Adapters Inner Tie Rod Tool Set, 1/2 Inch Drive Tube Tie Rods Tool, Heavy-Duty Steel Inner Tie Rod Removal Tool for Vehicle
  • Tie Rod Removal Tool: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles..Fit Type: Universal Fit
  • 12 Pcs Crowfoot Adapters: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
  • Ultra Durable Rod: Our tie rod drawing tools and adapters are all-steel forged and used for a long time. The flexible sliding collar on the sleeve's top can tightly fix the crowd feet adapters. It is compatible with 1/2" drive wrenches and helps you get the parts that ordinary wrenches cannot install; its knurled handle allows you to firm control at any time.
  • Hassle-Free Operation: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
  • Effortless Organization: The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
SaleBestseller No. 4
Toolwiz Universal Inner Tie Rod Hex Wrench Repair Removal Tools 27-42mm for Car Truck Vehicle Motorcycle, Inner Tie Rod Removal Tool Compatible with Mercedes Benz, BMW, Toyota, Honda, Ford
  • Toolwiz inner tierod removal tool is designed specifically for the removal of the direction of the steering rod
  • This inner tie rod remover is suitable for tie rods between 27mm and 42mm in diameter
  • Inner Tire Rod Removal Tool: Easily removes inner tie rod ends without removing rack and pinion
  • This inner tie rod tool is specially designed to be used with 1/2" square drive tools
  • Inner tie rod tool removal is universal fits for various vehicles, compatible with Mercedes, Benz, BMW, Toyota, Honda, and more
SaleBestseller No. 5
OEMTOOLS 27178 Master Inner Tie Rod Tool Set, Remove & Install Tie Rods in Cars, Pickups, and SUVs, Includes 12 Crowfoot Adapters & 1/2 Inch Drive Tube
  • INNER TIE ROD REMOVAL TOOL SET: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm; Easily remove most inner tie rod ends
  • ULTRA DURABLE: Tie rod puller tool's crowfoot adapters are nickel plated for durability; Work the inner tie rod tool kit on your tierod end with the confidence that your tie rod set won't bend or break during use; Get the most from our tie rods tool
  • WIDELY USEFUL INNER TIE ROD TOOL: Be sure you have an inner tie rod kit that can easily reach your inner tie rod without removing the rack and pinion; Tube handle inner diameter is 2.125 in. to service small cars, pick-ups, and SUVs
  • USE A RATCHET OR BREAKER BAR: Properly torque the inner tie rod remover on the tie rod end without hassle; Tie rod end puller's 1/2 Inch drive tube handle makes it easy to remove and re-install tie rod ends; Tie rod puller kit gives you proper reach
  • EFFORTLESS ORGANIZATION: OEM Tools inner tie rod tool can be taken anywhere easily; Tie rod end removal tool comes in a blow mold case for easy organization; The inner tie rod end tool is portable for use on tie rod inner ends on your family's fleet
Bestseller No. 6
Inner Tie Rod Tool, EXCELFU 3/8 Inch Low Profile Tool for Inner Tie Rod Removal and Installation
  • Practical: the 3/8" Inner Tie Rod Tool turns smooth tie rods easily and remove inner tie rods without removing the outer tie rod
  • Compatibility: fit for all standard tie rods with smooth cylinder ends; Work on any rod that fits between the 3" top and bottom components with both 9/16" nuts screwed on and tightened
  • Easy to use: simply slide tool over the end and tighten collar to allow access with a 3/8" drive extension; adapters can be used for larger breaker bars/extensions
  • Strong grip: tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn these smooth tie rod ends
  • Convenient: design with compact/low profile means no bulky tool to store; Best tool for servicing inner tie rods to easily remove, repair and installation
Bestseller No. 7
Orion Motor Tech Inner Tie Rod Removal Tool Kit, Inner Tie Rod Tool for Tie Rod Removal and Installation, Master Inner Tie Rod Tool Set with 12 Crowfoot Adapters 1/2 Inch Drive Tube and Tool Case
  • INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 1.6 in inner diameter allows servicing on small cars, pick-ups, and SUVs
  • 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
  • UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches can’t fit; works on inner tie rods with inaccessible wrench flats
  • SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters; the knurled handle provides firm control
  • HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod
SaleBestseller No. 8
Astro Pneumatic 7802 Tie Rod / Pitman Arm Adjusting Tool Set
  • Facilitates 360-degree rotation of adjusting sleeve in tight areas
  • Blow molded case keeps the tools organized and easy to transport
  • 1 PC Pitman arm tool
  • 4 PC Tie rod tools
  • Weight 2.5 lbs.
Bestseller No. 9
Universal 3/8 inch Inner Tie Rod Breaker Tool, Low Profile Tool for Inner Tie Rod Removal Installation
  • [Application]: 3/8” square hole Inner tie rod tool for removing inner tie rods without having to extract outer tie rods. For all standard tie rods with smooth cylinder ends; works on any rod that fits between the 3” top and bottom components with both 9/16” nuts screwed on and tightened.
  • [Material]: Hardened Steel with ridged inner teeth,compact and durable.
  • [Performance]: Simply the most effective tool to remove stubborn inner tie rods. This tool made getting the inner end out relatively painless and hassle free, and also it is a lot cheaper than the tube style special tool and easily adjustable. No need to rent or buy inner tie rod breaker tool anymore.
  • [Notes from Seller]: It's for a 3/8" drive. NO INSTRUCTION is included in the package. It is easy to operate, but we still recommend professional installation in case any unexpected problem.
Bestseller No. 10
Orion Motor Tech Inner Tie Rod Removal Tool Kit, Inner Tie Rod Tool for Tie Rod Removal and Installation, Master Inner Tie Rod Tool Set with 12 Crowfoot Adapters 1/2 Inch Drive Tube
  • INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 2.1 in inner diameter allows servicing on small cars, pick-ups, and SUVs
  • 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
  • UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches can’t fit; works on inner tie rods with inaccessible wrench flats
  • SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters
  • HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod

Last update on 2024-03-07 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...