| “This site contains affiliate links for which OEMDTC may be compensated” |
June 3, 2024 NHTSA CAMPAIGN NUMBER: 24V391000
Unexpected Loss of Drive Power
An unexpected loss of drive power increases the risk of a crash.
NHTSA Campaign Number: 24V391
Manufacturer Nissan
North America, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 84
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. O-rings inside the electric front traction motor may have been damaged during assembly, which can result in an internal oil leak and an unexpected loss of drive power.
Remedy
Dealers will replace the front traction motor assembly, free of charge. Owner notification letters are expected to be mailed July 12, 2024. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is R24A3C.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Description of the Defect:
During the traction motor assembly process, O-rings inside the motor may have been damaged on certain Ariya vehicles. If the a-rings are damaged, it can lead to an oil leak within the motor, causing abnormal wear and debris. Over time, the debris and oil may combine, forming a mixture that can accumulate between the brush terminal and the motor housing.
The build-up of this mixture has a risk of generating an abnormal electrical current flow within the Electric Vehicle (EV) traction motor. Subsequently, the abnormal condition may cause the vehicle to activate “fail-safe” mode, potentially resulting in loss of motive power without warning, and no ability to restart. If loss of motive power occurs without warning while driving, it may increase the risk of a crash. If the condition occurs, a MalfunctionIndicator-Lamp (MIL) along with a warning message “Restart is prohibited” will illuminate on the vehicle information display.
Chronology of Principal Events:
February 2023 – Nissan received one (1) report in Japan regarding a Model Year 2023 Ariya, alleging a warning message of “EV system failure, vehicle cannot be restarted” illuminated on the vehicle information display while driving. Initial investigation of the vehicle at the dealership identified a Diagnostic Trouble Code (DTC) for high voltage/battery voltage system insulation error. The technician reported clearing the code, and was unable to duplicate the incident condition. Nissan collected the traction motor assembly for further investigation.
March 2023 through April 2023 – Initial findings from the field part investigation revealed an internal insulation failure within the traction motor assembly. After further analysis, an oil leak was found potentially as a result of a damaged internal 0-ring.
Based on the investigation findings, Nissan conducted a thorough inspection of the traction motor assembly process. The investigation identified a potential risk of interference between a production press-fitjig and the subject 0-ring seal.
May 2023 – Nissan received one (1) additional report in Japan alleging the vehicle’s electric motor stopped while driving, along with a warning message displayed on the vehicle information display. Nissan collected this traction motor assembly for analysis.
June 2023 through July 2023 -The results of the second field part investigation identified a similar oil leak path from the internal 0-ring. Nissan implemented production countermeasures by modifying the shape of the traction motor bearing press-fit jig to prevent potential interference with the a-ring during assembly.
August 2023 through January 2024 – Nissan reviewed internal tooling production records and identified certain instances with an abnormally high bearing press-fit load. Nissan also conducted replication bench testing to understand the relationship between production data for the bearing press-fit load and potential damage to the internal 0-ring.
February 2024 – Nissan concluded the replication testing utilizing the bearing press fit load data and determined approximately 84 USA market vehicles may have been manufactured with a damaged 0-ring.
March 2024 – Nissan initiated an assessment of the potential effects of the oil leak from the 0-ring.
April 2024 through May 2024 – Nissan concluded its assessment and determined that damage to the 0-ring during the press-fit process may lead to oil leakage, which may mix with debris over time depending on the leak path. Accumulation of this mixture between the brush terminal and the motor housing could result in an abnormal electrical current within the EV traction motor. In this condition, the vehicle would activate ”fail-safe” mode, potentially causing a sudden loss of motive power without the ability to restart. In the event this occurs, a MIL and warning message “Restart is prohibited” will illuminate on the vehicle information display.
May 23, 2024 – Nissan decided to conduct a Voluntary Safety Recall for all potentially affected vehicles.
Nissan has confirmed a total of two (2) reports related to the subject condition. Nissan is not aware of any accident or injuries related to the subject condition.
Description of Corrective Action:
Dealers will be notified of the recall on June 4, 2024. Beginning July 12, 2024, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for replacement of the front traction motor assembly. All repairs will be performed free of charge for parts and labor and may take up to ten and a half (10.5) hours to complete.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy because the subject vehicles are under warranty.
1 Affected Product
Vehicle
3 Associated Documents
Miscellaneous Document May 31, 2024 – Defect Information Report
RMISC-24V391-8969.pdf 1029.212KB
Loading...
Reload document 
Open in new tab
Recall 573 Report
RCLRPT-24V391-2427.PDF 213.842KB
Recall Acknowledgement
RCAK-24V391-2464.pdf 645.349KB
Latest Recalls Documents
- COMPATIBILITY: Wall Connector is compatible with all Tesla models: Model S, Model 3, Model X and Model Y.
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
- ❤ [Question & Answer: Why can't find the device on app? or Can't find the device after changing phones]: Solutions: 1. Confirm your phone to connect with the 2.4Ghz wifi, not connect the wifi whose name has 5G suffix; 2. Turn on the wifi and bluetooth of the phone; 3. Factory Reset/Wifi reset: Pull out the charging gun, simultaneously long press the Ⓐ button and time button on the product screen until it shows "Factory Reset/Wifi reset". 4. Re-start and add your device.
- ❤ [NO Need to Install the Additional GFCI Breaker & Why No Power When Using the Nema 5-15p to 14-50R Adapter]: Built-in CCID20 leakage detection and protection device, it is no need to install additional GFCI breaker for NEMA 14-50 receptacles. [Kindly Note When Using the 5-15P Adapter]: 1. Please confirm whether the Adapter cable is used for EVs before choosing the adapter cable. 2. The EV Chargers have a different wiring sequence than RVs even though they are the same adapter, so that causes the adapter you bought to not work.
- ❤ [6X Faster with ETL, FCC and CE Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594 & Compatible with all EVs and PHEVs Sold in North America]: Say goodbye to slow level 1 ev charger and enjoy 6X faster charging. Designed with J1772 TYPE 1 standard connector, compatible with Tesla (Adaptor Needed), Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc.
- ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.
- ❤ [Up to 7.68kWh High Speed Charging & Adjustable Amperage from 16A to 32A by Screen Button or APP]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations.
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features.
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations.
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable.
- Fast & Powerful: This EV charger charges up to 9 times faster than a 110V outlet, delivering 37 mi/hr. It features a J1772 connector for all non-Tesla EVs and requires a 20A or 80A circuit. For Tesla EVs, this will require an adapter.
- UNIVERSAL COMPATIBILITY: Seamlessly transitions between NACS and J1772 connectors, accommodating all major North American EVs including Tesla Vehicles
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation (by your own electrician or one of the 1,400+ Tesla Certified Electricians) with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control via the app.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
- Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
- Durable and Safe - This electric car charger is made of high-grade rugged materials, FCC and CE certified. The intelligent chip design of its control box can keep monitoring the charging status at any time, and the protection level of the housing is IP66 and the fire rating is UL 94 V-0.
- Contact Us Anytime - This electric vehicle charger has a 1-year warranty, if you feel that the product doesn't meet your expectations, please feel free to contact us and we will solve the problem.
- 9X FASTER than your portable basic charger: EVIQO electric vehicle charging stations are set as a plug-in level 2 EV charger 40 Amp (9.6 kWh) by default. Plug & Charge, no electrician needed. NEMA 14-50 outlet (up to 50A circuit) required. To make EVIQO a 48Amp EV charger level 2 (11.5 kWh), hardwire electrical installation required (remove input cable and prepare a custom whip, 60A or more circuit required). Adjustable current intensity: 1A increment in EVIQO app + hardware dip switch. US-based customer support Mon-Sat, 8 AM - 4 PM PT.
- SAFE, USA CERTIFIED: EVIQO electric vehicle charging equipment is UL compliant, Energy Star, ETL and FCC certified EV car charger level 2 with 3-year Warranty. EVIQO EV charging station is weatherproof: outdoor EV charger / indoor electric vehicle charger. EVIQO home EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
- SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules and save costs during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your home EV charger level 2. EVIQO solar EV charger box consistently enhances its firmware with remote OTA updates.
- COMPATIBLE WITH ALL EVs: EVIPOWER NEMA 14-50 EV charger is equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevy Bolt, Chevy Volt, VW ID 4, Nissan Leaf Charger, Polestar 2, Ford Mach E Charger, IONIQ 5 / 6, Kia Nino, EV6, EV9, Mercedes EQS, Audi, Rav4, Jeep 4xe Charger (This is J1772 level 2 charger, adapter required for Tesla).
- FIRST-IN-CLASS: EVIQO level 2 EV chargers offer EXTRA LONG EV charging cable 25' and EXTRA LONG 37" input cable.
- RAPID CHARGE AT 4X THE SPEED: Our Asani level 2 EV charger provides lightning-fast speed, delivering four times the charging power. Plug into a 240V outlet and enjoy up to 48 miles of range in just 4 hours, ensuring you're always ready to go.
- UNIVERSAL COMPATIBILITY: Our Type 1 charger is designed to both 240V and 120V household plugs with the included adapter cable. Works with popular EVs, including popular models from Toyota, BMW, Hyundai, Ford, VW, Nissan, Kia, Audi, and many more.
- EXTENDED REACH: With a 16.5-foot cable, the Asani EV charger provides flexibility. Its plug-&-play design ensures ease of use, while LED indicator lights keep you updated on charging status. Included adapters and a storage bag enhance portability.
- ON-THE-GO CONVENIENCE: Our portable electric vehicle charger comes with a storage bag and is crafted from anti-rolling, anti-scratch material, making it perfect for outdoor adventures. With an IP66 waterproof rating, it's built to withstand the elements.
- SAFE CHARGING GUARANTEED: This electric car charger boasts CE certification and comes equipped with built-in protection against lightning, over-voltage, under-voltage, over-charge, and over-current, ensuring the utmost safety for your vehicle.
- Universal Charger J1772 to Tesla Charger Adapter: Compatible with all EVs in the US including NACS charging port. 2.4" LED display for live vehicle charging updates.
- Plug & Play Installation: Simple equipment setup w/ Level 2 NEMA 14-50 outlet for EV charging and NEMA 5-15 outlet adaptor for Level 1 ev charger. No professional installation or extra tools required.
- Fast & Portable ev charger: Enjoy up to 40Amp EV charger level 2 power w/ this versatile mobile ev charger w/ a long cord. Cool stuff for home or on the go use. This supercharger let's u stay powered. A great Tesla emergency charger when you need it most. The maximum 40A of current is the equivalent to 9.6 kW of power.
- Cost-Efficient & Forward compatible: level 2 ev charger w/ smart power management. An electric car charger built to react to new electric vehicle model technology & future charging advancements. Control your charging directly through the display or via app (Bluetooth and Wi-Fi enabled)
- Trusted Support & Warranty: Our portable electric car charger is backed by excellent customer service and a 5-year warranty. We're here to ensure a worry-free experience every step of the way. You’ll probably upgrade your vehicle twice before changing the charger
- 𝐔𝐧𝐢𝐯𝐞𝐫𝐬𝐚𝐥 𝐂𝐨𝐦𝐩𝐚𝐭𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐂𝐨𝐧𝐯𝐞𝐧𝐢𝐞𝐧𝐜𝐞 - The Himotor 10-40A EV charger is suitable for all Tesla models, J1772 electric vehicles, and plug-in hybrid vehicles, the included Tesla adapter allows for charging all Tesla models
- 𝐅𝐚𝐬𝐭 𝐂𝐡𝐚𝐫𝐠𝐢𝐧𝐠 & 𝐒𝐚𝐯𝐢𝐧𝐠𝐬 - This level 2 EV charger offers adjustable current options (10/16/24/32/40A) and delivers a powerful 40A/240V output (9.6 kW), charging your vehicle at an impressive rate of 30 miles per hour. Enjoy the convenience of scheduling your charging during off-peak hours to maximize savings and efficiency
- 𝐋𝐞𝐯𝐞𝐥 𝟏 / 𝟐 𝐄𝐕 𝐂𝐡𝐚𝐫𝐠𝐞𝐫 - This electric vehicle (EV) charger comes with a NEMA 14-50 plug for 240V input voltage. The included NEMA 5-15 adapter makes it compatible with 120V outlets for Level 1 charging
- 𝐒𝐚𝐟𝐞 & 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 - Our tesla charger is FCC, ETL, UL, and ROHS certified, with an IP65 waterproof rating. They feature built-in protection against overvoltage, overcurrent, and short circuits. In case of an overload, the safety mechanism automatically shuts down power, ensuring top quality and safety for any indoor or outdoor charging environment
- 𝐑𝐞𝐚𝐥-𝐓𝐢𝐦𝐞 𝐂𝐡𝐚𝐫𝐠𝐢𝐧𝐠 𝐃𝐚𝐭𝐚 - This Portable EV Charger features a 2.4-inch LCD screen that clearly displays current charging current, timer duration, temperature, and charging speed. The display keeps you informed of the charging status and alerts you to any errors
- Fast and Efficient Charging---The Seguma level 2 EV charger is equipped with NEMA 6-20 Plug, offers 240V, 16A, 3.84kW output current, approximately 4x faster than 8A level 1 ev chargers, reducing the time required to charge an electric vehicle.
- Level 1+Level 2 EV Charger--- This portable ev charger is equipped with NEMA 6-20 plug (Level 2 circuits, 240V, 16A) and attached a NEMA 5-15 adapter (Level 1 circuits, 120V, 12A), Whether you have access to a standard household outlet or a dedicated EV charging station, our electric car charger adapts to your charging needs.
- Universal Compatibility--- Seguma 16A j1772 Charger is engineered with standardized J1772 connector, works flawlessly with any electric vehicle featuring a j1772 charging port. Whether you drive a Ford, Kia, Chevrolet Bolt, or any other EV model, this evse level 2 charger ensures hassle-free charging every time.
- Intelligent Charging Features---Feature with built-in advanced chipset, Seguma ev charger provides extensive protection against lightning, leakage, grounding issues, over and under voltage, overcharging, excessive current, and overheating. Additionally, the ev level 2 charger automatically shuts off once your vehicle is fully charged, enhancing car safety. Tips: We recommend installing a circuit breaker on your home circuit for added safety measures.
- Extended 25FT Cable Length---With an impressive 25-foot cable, you can conveniently charge your EV at home or using public charging stations. Its internal copper wires ensure top conductivity, while the TPE flame-retardant jacket adds durability. Plus, this ev charging cable is IP66 waterproof and dustproof, enduring temperatures from -30°C to 45°C.
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
