R22A5 PC901 PC902 – Infotainment System Reboots Every 4-5 Minutes – 2021-2022 Nissan Rogue, 2022 Frontier, Pathfinder, & Titan

NTB22-060 – Infotainment System Reboots Every 4-5 Minutes – 2021-2022 Nissan Rogue, 2022 Frontier, Pathfinder, & Titan

NTB22-060 – Infotainment System Reboots Every 4-5 Minutes – 2021-2022 Nissan Rogue, 2022 Frontier, Pathfinder, & Titan

NTB22-061 – Infotainment System Reboots Every 4-5 Minutes – 2022 Nissan Pathfinder & 2021-2022 Rogue

NTB22-061 – Infotainment System Reboots Every 4-5 Minutes – 2022 Nissan Pathfinder & 2021-2022 Rogue

NTB22-062 – Infotainment System Reboots Every 4-5 Minutes – 2021-2022 Nissan Rogue

NTB22-062 – Infotainment System Reboots Every 4-5 Minutes – 2021-2022 Nissan Rogue

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July 21, 2022 Ms. Anne Collins Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Ms. Collins: We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 NONCOMPLIANCE INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Canton plant Nissan North America, Inc., Smyrna plant Nissan Shatai Kyushu Co., Ltd 2. Vehicles Potentially Involved: The production period of affected vehicles involved is shown in the table below. Model Dates of Manufacture MY 2021-2022 Nissan Rogue August 6, 2020 to May 10, 2022 MY 2022 Nissan Frontier July 29, 2021 to April 21, 2022 MY 2022 Nissan Pathfinder May 27, 2021 to May 17, 2022 MY 2022 Nissan Titan December 18, 2021 to May 25, 2022 The issue is specific to Nissan Rogue, Frontier, Pathfinder and Titan rental fleet vehicles listed above, equipped with the (Bosch) In-Vehicle Infotainment (IVI) systems and specific software versions. This issue is present only on certain rental fleet vehicles due to the unique combination of software logic and satellite radio subscription status when set to ‘not subscribed’ for the rental customer. Non-rental fleet vehicles are instead put in a ‘suspended’ subscription status (as described in Section 5 below) when the owner does not have an active subscription, and are therefore unaffected by this issue. No other Nissan or INFINITI vehicles are affected by this issue. The name, description and part number of the subject component is below: Part Name Part Description Applicable Model Part Number(s) Software Program Version IVI Software Frontier 4612 / 4618 Software Program Version IVI Software Titan 5319 Software Program Version IVI Software Pathfinder 4901 Software Program Version IVI Software Rogue 4617 The name and address of the IVI software supplier is: Robert Bosch GmbH (Bosch) Robert-Bosch-Straße 200 31139 Hildesheim, Germany Roland Schielke +49 5121 49-5547 Roland.schielke@de.bosch.com 3. Total Number of Vehicles Potentially Involved: Approximately 10,477 vehicles may be affected as shown in the table below: Model Year / Model Number of Vehicles MY 2021-2022 Nissan Rogue 6,689 MY 2022 Nissan Frontier 40 MY 2022 Nissan Pathfinder 1,941 MY 2022 Nissan Titan 1,807 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: 100% 5. Description of the Noncompliance: On affected rental fleet vehicles, when the rental customer declines satellite radio service and the Sirius XM subscription is set to “Not Subscribed,” the IVI will still attempt to fetch preset channel information. However, due to the subscription status, the head unit cannot receive channel information. After four (4) minutes of searching for channel information, an internal timer forces the IVI to reboot. The IVI unit may frequently reboot causing the backup camera to become inoperable during the reboot process. This reboot condition can cause the rearview image to not be available or deactivate while the vehicle is in reverse, which does not meet the requirements of S5.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. The potential for loss of rearview image during a backing event may lead to the increased risk of a crash or injury to a person behind the vehicle. 6. Basis for Determination of the Existence of a Noncompliance: On November 9, 2021, Nissan received a customer complaint regarding an issue with a Model Year 2021 Rogue Enterprise rental car. The complaint alleged the In-Vehicle Infotainment (IVI) unit continually rebooted itself. Nissan scrambled to inspect the subject Rogue rental vehicle and investigate the issue. During the scramble, the software was reinstalled on the IVI unit, however the issue persisted. The technician reverted to the previous software version which stopped the unit from rebooting. The vehicle was brought back to Nissan for further analysis. December 2021 – Nissan reached out to the IVI supplier (Bosch) about the concern. The issue appeared to occur shortly after an over-the-air (OTA) update was sent to the vehicle’s IVI unit. As a precaution, Nissan discontinued the OTA updates temporarily and requested Sirius XM set IVI units in rental fleet vehicles to ‘Subscribed’ mode. January 2022 through February 2022 – Nissan continued to investigate the issue together with the supplier. The initial investigation pointed to a potential issue with the OTA software update that was deployed to the vehicle’s IVI system. During this time, Nissan also investigated whether this issue affected other Nissan models that contained the same IVI unit. March 2022 through May 2022 – The supplier investigation revealed that the issue was caused by a combination of a software logic update to refresh all preset channels at startup and the use of a “Not subscribed” subscription setting in the Sirius XM module. When the subscription status is set to ‘”Not subscribed” on a rental fleet vehicle, the IVI will still attempt to fetch preset channel information. However, due to the subscription status, the head unit cannot receive channel information. An internal timer forces the IVI to reboot after four (4) minutes of searching for channel information. Bosch developed a software update to fix the concern which was implemented in production during April/May 2022 for the affected models. Nissan initiated a safety assessment to determine the regulatory impact of the subject issue on the rearview camera system on multiple Nissan models. June 2022 – Nissan continued the halt of the OTA updates to prevent the subject issue from occurring until Nissan concluded its safety assessment. In the interim, Nissan also requested Sirius XM continue to keep IVI units in ‘Subscribed’ mode for all potentially affected rental fleet vehicles. Nissan completed its safety assessment and concluded that the subject condition may cause the backup camera to become inoperable if the IVI unit enters a reboot process. July 14, 2022 – Based on the foregoing, Nissan made a noncompliance determination. Nissan is not aware of any accident or injuries related to the subject condition. 7. Description of Corrective Action: Nissan will notify all rental fleet owners of potentially affected vehicles beginning July 29, 2022. Dealers will be notified on July 22, 2022. For vehicles with over-the-air (OTA) update capability, Nissan will begin OTA deployment to update the IVI unit software for affected vehicles in July, 2022. Alternatively, fleet owners will have the option to take their vehicle to an authorized dealer to complete the software update. For vehicles that are not capable of OTA updates, or for any vehicle on which the OTA update was not previously completed, Dealers will reprogram the IVI unit with updated software via an over-the-air update or USB. There will be no charge for the update. We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.

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RENTAL FLEET OWNER NOTIFICATION NHTSA RECALL 22V-527 Dear Nissan Rental Fleet Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided that a defect which relates to motor vehicle safety, exists in certain MY2021-2022 Nissan Rogue and MY2022 Titan, Frontier and Pathfinder vehicles. Our records indicate you own or lease the Nissan vehicles identified on the enclosed VIN list. Reason for Recall On affected fleet vehicles, when the rental company changes the SiriusXM subscription status to “not subscribed”, the AV Control Unit will still attempt to fetch preset channel information. However, due to the subscription being inactive, the head unit cannot receive channel information for SXM. After 4 minutes of searching for channel information, an internal timer forces a reboot of the AV Control Unit. The AV Control Unit will continuously reboot, which could cause the backup camera to become inoperable during the reboot process. This condition may not comply with FMVSS 111. What Nissan Will Do For certain Model Year 2022 Pathfinder and 2021-2022 Rogue rental vehicles with over-the-air (OTA) update capability, Nissan began OTA deployment to update the AV Control Unit software for affected vehicles beginning on July 22, 2022. For certain Model Year 2022 Frontier, 2022 Pathfinder, 2021-2022 Rogue, and 2022 Titan rental vehicles that are not capable of OTA updates, or for any vehicle on which the OTA update was not previously completed, Nissan dealers will reprogram the AV Control Unit with updated software via an over-the-air update or Universal Serial Bus (USB). Nissan dealers will be able to complete this remedy free of charge. What Rental Fleet Owners Should Do For affected fleet vehicles, do not change the SiriusXM subscription status to “not subscribed” until the AV Control Unit software has been updated. For certain Model Year 2022 Pathfinder and 2021-2022 Rogue rental vehicles with over-the-air (OTA) update capability, follow the in-vehicle messaging to accept the OTA update as soon as possible. Further information is available in Technical Service Bulletins NTB22-061 or NTB22- 062, as applicable. If you prefer, contact your Nissan dealer to complete the software update free of charge. For certain Model Year 2022 Frontier, 2022 Pathfinder, 2021-2022 Rogue, and 2022 Titan rental vehicles that are not capable of OTA updates, contact your local Nissan dealer in order to arrange an appointment to complete the software update free of charge. If you have any questions, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669. Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience this may cause you.

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CAMPAIGN BULLETIN AV Control Unit Software Update Voluntary Safety Recall Campaign Reference: R22A5, PC902 & PC901 Date: July 22, 2022 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R22A5 | Original Document IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. ***** Campaign Summary ***** Nissan is issuing a Voluntary Safety Recall Campaign to reprogram the AV Control Unit with updated software on specific 2022 Pathfinder, Titan, Frontier and 2021-2022 Rogue rental fleet vehicles identified in Service Comm and DBS National Service History. When the SiriusXM subscription is disabled by the rental company, the IVI will still attempt to fetch preset channel information. However, due to the subscription being inactive, the head unit cannot receive channel information for SXM. After 4 minutes of searching for channel information, an internal timer forces a reboot of the AV Control Unit. The AV Control Unit will continuously reboot, which could cause the backup camera to become inoperable during the reboot process. This condition may not comply with FMVSS 111. The software and remedy is currently available. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. R22A5, PC902 or PC901 2. Dealers must not sell, lease trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. If a retailed vehicle affected by this campaign ID visits the dealer for service, the dealer should inform the customer about the recall and communicate that the software update is available. Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect MY2021-2022 Rogue (T33) 6,927 NA July 22, 2022 NO MY2022 Pathfinder (R53) 1,943 MY2022 Titan (A61) 1,807 MY2022 Frontier (D41) 45 CAMPAIGN ID: R22A5 | Original Document ***** Release Schedule ***** Parts The remedy involves reprogramming by OTA or by ASIST downloader tool and USB, depending on Model/MY vehicle capability. No parts are required. PNC(s)  R22A5 (Kyushu built only) & PC902 – OTA  PC901 – USB Special Tools • CONSULT III+ • USB J-52727-1 Repair • NTB22-062 for R22A5 (OTA) • NTB22-061 for PC902 (OTA) • NTB22-060 for PC901 (USB) Owner Notification Nissan will notify the owners of potentially affected vehicles on July 29, 2022. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a recall? A. Yes. Q. Is this a Stop Sale? A. No. Q. What is the reason for the recall? A. The AV Control Unit will continuously reboot, which could cause the backup camera to become inoperable during the reboot process. Q. What is the possible effect of the condition? CAMPAIGN ID: R22A5 | Original Document A. The AV Control Unit will continuously reboot, which could cause the backup camera to become inoperable during the reboot process. Q. What will be the corrective action for this voluntary recall campaign? A. Depending on Model/MY vehicle capability, reprogram the AV Unit by Over The Air Update (OTA) or USB from ASIST downloader tool. Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan will notify fleet companies of potentially affected vehicles on July 29, 2022. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible. Q. Is there anything owners can do to mitigate this condition? A. Yes, accept to allow the reprogramming of the AV Control Unit with the updated software by Over The Air Update (OTA). If needed, take the vehicle to an authorized Nissan Dealer to have the software update performed. Q. Are parts readily available? A. The remedy involves reprogramming the AV Control Unit with updated software by Over The Air Update (OTA) or USB from ASIST downloader tool. No parts are required. Q. What should owners expect when completing the OTA infotainment system software update themselves? A. Follow these steps as a guide: 1. From a cold engine start up, a “software update is available” pop-up screen will appear. Select “Yes” on the screen. CAMPAIGN ID: R22A5 | Original Document 2. Another pop-up message will display indicating the update has been downloaded and is being prepared. 3. Select “OK” when the “software update is complete” is indicated on the pop-up screen, then turn the engine off (wait 5 minutes) and then back on to confirm the update. 4. Select “OK” on the pop-up screen indicating the “software update was successfully completed”. Note: Should the update be interrupted by shutting the vehicle off, the update will resume automatically upon the next ignition start up. Q. Is there any charge for this service? A. No. The remedy will be performed for the customer free of charge. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis CAMPAIGN ID: R22A5 | Original Document for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain Model Year 2022 Nissan Pathfinder, Frontier, and Titan rental fleet vehicles, and certain MY2021-2022 Rogue rental fleet vehicles. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose July 22, 2022 Voluntary Safety Recall Campaign New Campaign Announcement

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-527 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : JUL 21, 2022 NHTSA Recall No. : 22V-527 Manufacturer Recall No. : R22A5 PC901 PC902 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 10,477 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Nissan Rogue Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The issue is specific to Nissan Rogue, Frontier, Pathfinder and Titan rental fleet vehicles listed above, equipped with the (Bosch) In-Vehicle Infotainment (IVI) systems and specific software versions. This issue is present only on certain rental fleet vehicles due to the unique combination of software logic and satellite radio subscription status when set to ‘not subscribed’ for the rental customer. Non-rental fleet vehicles are instead put in a ‘suspended’ subscription status when the owner does not have an active subscription, and are therefore unaffected by this issue. No other Nissan or INFINITI vehicles are affected by this issue. Production Dates : AUG 06, 2020 – MAY 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-527 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Nissan Frontier Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : The issue is specific to Nissan Rogue, Frontier, Pathfinder and Titan rental fleet vehicles listed above, equipped with the (Bosch) In-Vehicle Infotainment (IVI) systems and specific software versions. This issue is present only on certain rental fleet vehicles due to the unique combination of software logic and satellite radio subscription status when set to ‘not subscribed’ for the rental customer. Non-rental fleet vehicles are instead put in a ‘suspended’ subscription status when the owner does not have an active subscription, and are therefore unaffected by this issue. No other Nissan or INFINITI vehicles are affected by this issue. Production Dates : JUL 29, 2021 – APR 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 Nissan Pathfinder Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The issue is specific to Nissan Rogue, Frontier, Pathfinder and Titan rental fleet vehicles listed above, equipped with the (Bosch) In-Vehicle Infotainment (IVI) systems and specific software versions. This issue is present only on certain rental fleet vehicles due to the unique combination of software logic and satellite radio subscription status when set to ‘not subscribed’ for the rental customer. Non-rental fleet vehicles are instead put in a ‘suspended’ subscription status when the owner does not have an active subscription, and are therefore unaffected by this issue. No other Nissan or INFINITI vehicles are affected by this issue. Production Dates : MAY 27, 2021 – MAY 17, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-527 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2022-2022 Nissan Titan Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : The issue is specific to Nissan Rogue, Frontier, Pathfinder and Titan rental fleet vehicles listed above, equipped with the (Bosch) In-Vehicle Infotainment (IVI) systems and specific software versions. This issue is present only on certain rental fleet vehicles due to the unique combination of software logic and satellite radio subscription status when set to ‘not subscribed’ for the rental customer. Non-rental fleet vehicles are instead put in a ‘suspended’ subscription status when the owner does not have an active subscription, and are therefore unaffected by this issue. No other Nissan or INFINITI vehicles are affected by this issue. Production Dates : DEC 18, 2021 – MAY 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : On affected rental fleet vehicles, when the rental customer declines satellite radio service and the Sirius XM subscription is set to “Not Subscribed,” the IVI will still attempt to fetch preset channel information. However, due to the subscription status, the head unit cannot receive channel information. After four (4) minutes of searching for channel information, an internal timer forces the IVI to reboot. The IVI unit may frequently reboot causing the backup camera to become inoperable during the reboot process. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : This reboot condition can cause the rearview image to not be available or deactivate while the vehicle is in reverse, which does not meet the requirements of S5.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. The potential for loss of rearview image during a backing event may lead to the increased risk of a crash or injury to a person behind the vehicle. Description of the Cause : NR Identification of Any Warning that can Occur : No proceeding warning occurs. However, the customer can see the IVI screen rebooting. Involved Components : Part 573 Safety Recall Report 22V-527 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Software Program Version Component Description : IVI Software – Frontier Component Part Number : 4612 Component Name 2 : Software Program Version Component Description : IVI Software – Frontier Component Part Number : 4618 Component Name 3 : Software Program Version Component Description : IVI Software – Titan Component Part Number : 5319 Component Name 4 : Software Program Version Component Description : IVI Software – Pathfinder Component Part Number : 4901 Component Name 5 : Software Program Version Component Description : IVI Software – Rogue Component Part Number : 4617 Supplier Identification : Component Manufacturer Name : Robert Bosch GmbH (Bosch) Address : Robert-Bosch-Straße 200 Hildesheim Foreign States 31139 Country : Germany Chronology : Part 573 Safety Recall Report 22V-527 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Please see attached Part 573 report for chronology. Description of Remedy : Description of Remedy Program : For vehicles with over-the-air (OTA) update capability, Nissan will begin OTA deployment to update the IVI unit software for affected vehicles in July, 2022. Alternatively, fleet owners will have the option to take their vehicle to an authorized dealer to complete the software update. For vehicles that are not capable of OTA updates, or for any vehicle on which the OTA update was not previously completed, Dealers will reprogram the IVI unit with updated software via an over-the-air update or USB. There will be no charge for the update. We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Nissan will notify all rental fleet owners of potentially affected vehicles beginning July 29, 2022. Dealers will be notified on July 22, 2022. Planned Dealer Notification Date : JUL 22, 2022 – NR Planned Owner Notification Date : JUL 29, 2022 – NR * NR – Not Reported

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