August 9, 2022 NHTSA CAMPAIGN NUMBER: 22E066000
Replacement Air Bag Inflator May Explode
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
NHTSA Campaign Number: 22E066
Manufacturer Nissan North America, Inc.
Components AIR BAGS
Potential Number of Units Affected 375
Summary
Nissan North America, Inc. (Nissan) is recalling certain air bag inflator replacement service parts that may have been installed as part of a theft or collision repair. The parts include certain passenger-side air bag inflators designed to fit Infiniti 2002-2003 QX4, 2006-2010 M35 and M45; Nissan 2001-2003 Maxima, 2002-2006 Sentra, and both driver and passenger-side inflators designed to fit 2007-2012 Versa Sedan and Versa Hatchback vehicles. Please see Nissan’s recall report for the specific part numbers. These replacement inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Remedy
Dealers will inspect and replace the inflators as necessary, free of charge. Owner notification letters are expected to be mailed September 14, 2022. Owners may contact Nissan’s customer service at 1-800-867-7669.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Infinity has a Recall
Takata Front Passenger Airbag Service Parts
Voluntary Safety Recall Campaign
Reference: PC907, PC908, PC909
Date: August 16, 2022
Affected Models/Years: | Campaign ID | Affected Population: | Retailer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
2006-2010 M35/45 | PC908 & PC909 | 2,156 | NA | August 16, 2022 | YES |
2003 QX4 | PC907 | 33 |
***** Campaign Summary *****
INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain airbag inflator service parts that may have been installed in vehicles after the final recall remedy had been completed, as part of a subsequent theft or collision repair. The parts include certain Takata non-desiccated inflators for front passenger airbags, designed to fit 2002-2003 Infiniti QX4 and 20062010 INFINITI M35/M45.
Inflators that were previously recalled may have been inadvertently shipped to service inventory between December 9, 2016 and November 12, 2021 and may have been installed on vehicles as service parts. These inflators may rupture during a deployment due to propellant degradation occurring after long term exposure to high absolute humidity and temperature cycling. An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants.
Clients will receive an owner letter that will invite the owner to bring their vehicle to a retailer for inspection. If the vehicle is found to have a recalled air bag module, it will be replaced with a final remedy part. The remedy will be performed for the client free of charge for parts and labor.
***** Release Schedule *****
Parts
Parts are not on restriction and may be ordered via normal process.
Part Number | Campaign ID | Description | Quantity |
98561-7999E | PC908 & PC909 | Airbag Inflator | 1 |
K8515-EH19E | PC908 & PC909 | Airbag Cushion | 1 |
B4A67-EH50D | PC908 & PC909 | Wiring Harness | 1 |
98561-7998E | PC907 | Airbag Inflator | 1 |
B41A7-5W50D | PC907 | Wiring Harness | 1 |
Special Tools
- Consult III+
- Air Bag Module Support (J-51315)
- Quick Scan Tool (J-52352)
Additional tools are available via TechMate @ 1-833-397-3493
Repair
Owner Notification
INFINITI will begin notifying owners of all potentially affected vehicles in September 14, 2022, via U.S. Mail.
Frequently Asked Questions (FAQ):
Is this a safety recall?
Yes.
What is the reason for the recall?
Due to an issue in the parts replenishment system, inflators that were previously recalled may have been inadvertently shipped and installed on vehicles as service parts. These inflators may rupture during a deployment due to propellant degradation occurring after long term exposure to high absolute humidity and temperature cycling. An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants.
What is the possible effect of the condition?
If this condition occurs, it may increase the risk of injury to the front passenger-side occupant in the event of a crash, where air bag deployment is warranted.
What will be the corrective action?
Retailers will inspect potentially affected vehicles that may have been repaired with the affected parts. If it is found that a recalled part is installed, it will be replaced with a final remedy part.
How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, could range from approximately one (1) hour to (3) hours to complete depending on the vehicle model. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Does this stop sale apply to previously owned vehicles?
INFINITI strongly recommends retailers not sell previously owned vehicles affected by these recalls until remedied. Certain states have laws preventing the sale of previously owned vehicles with open safety recalls. Retailers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.
These vehicles have already had parts replaced under a previous recall do they need to be remedied again?
Yes. Although the vehicle has already been into the retailer to have the passenger airbag replaced under a previous recall, inflators that were previously recalled may have been inadvertently shipped to service inventory between December 9, 2016 and November 12, 2021 and may have been installed on vehicles as service parts. These inflators may rupture during a deployment due to propellant degradation occurring after long term exposure to high absolute humidity and temperature cycling. An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants.
How do I know if my vehicle has a problem with the front passenger airbag?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI. If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected by a different recall. You may also search for open recall campaigns at https://www.infinitiusa.com/recalls-vin.html
When will vehicle owners be notified?
INFINITI will begin notifying owners of all potentially affected vehicles in September 14, 2022 via U.S. Mail.
Is my vehicle safe to drive?
INFINITI strongly urges clients to have this safety recall remedy performed as soon as possible. Please contact your retailer as soon as possible to schedule an appointment. In the meantime, do not allow passengers to ride in the front passenger seat until a remedy is performed.
Is there anything owners can do to mitigate this condition?
If you received a safety recall notice about the passenger front airbag, contact your retailer as soon as possible to schedule an appointment. In the meantime, do not allow passengers to ride in the front passenger seat until a remedy is performed.
Are parts readily available?
Yes. Retailers may place orders for parts via the normal process.
Will a rental vehicle be provided while the retailer is servicing the vehicle?
INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available while parts are on order if a courtesy vehicle is not available.
EXPENSE CODE | DESCRIPTION | AMOUNT |
502 | Rental Expense | $180 (Max) |
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required |
Is there any charge for the repair?
No. The remedy will be performed for the client free of charge for parts and labor.
Will I have to take my vehicle back to the selling retailer to have the service performed?
No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Certain model year 2006-2010 INFINITI M35/45 and certain model year 2003 INFINITI QX4.
Are you experiencing this condition on any other INFINITI (or Nissan) models?
Yes. Certain model year 2002-2006 Nissan Sentra vehicles, certain model year 2007-2012 Nissan Versa vehicles, and certain model year 2001-2003 Nissan Maxima vehicles.
DEFECT INFORMATION REPORT
Manufacturer:
Nissan Motor Kyushu Co., Ltd.
Nissan Shatai Co., Ltd. Oppama plant
Nissan Shatai Co., Ltd. Tochigi plant
Nissan Mexicana, S.A. de C.V. Aguascalientes plant
Nissan Mexicana, S.A. de C.V. Civac plant
Equipment Potentially Involved:
Part Number | Description | Applicable Model |
K851E4Y900 | Passenger Airbag Inflator – Black | MY 2001-2003 Nissan Maxima |
985154Z60A | Passenger Airbag Inflator – Charcoal, Lava | MY 2002-2006 Nissan Sentra |
K85154Z660 | Passenger Airbag Inflator – Charcoal, Lava | |
985154Z60D | Passenger Airbag Inflator – Stone, Sage | |
K85154Z602 | Passenger Airbag Inflator – Sand | |
98510EM38C | Driver Airbag Inflator – Charcoal | MY 2007-2012 Nissan Versa Sedan/Hatchback |
98510EM38D | Driver Airbag Inflator – Beige | |
98515EM38A | Passenger Airbag Inflator – Charcoal | |
98515EM38B | Passenger Airbag Inflator – Beige | |
K851E5W501 | Passenger Airbag Inflator – Black | MY 2002-2003 INFINITI QX4 |
Y851EEH100 | Passenger Airbag Inflator | MY 2006-2010 INFINITI M35/M45 |
The air bag inflator parts listed above were inadvertently shipped to service inventory between December 9, 2016 and November 12, 2021, but may contain the defect described in NHTSA recalls (17V-449 and 20V-008) and in Section 5 below. The date range was determined using the earliest date the final remedy parts were available for repair for the applicable models and recalls. The potentially affected inflators may have been installed on vehicles after final remedy repair completion under the vehicle recalls as part of a subsequent theft or collision repair.
Vehicles that received the subject parts prior to December 9, 2016, are not affected as they would have been subsequently included in the final remedy recalls and replaced with a final remedy driver and/or passenger air bag inflator. Nissan confirmed that no affected parts remained in service inventory after November 12, 2021.
The name and address of the front air bag inflators supplier is:
TK Services Inc.
111 Peyerk Court
Romeo, MI 48065
Total Number of Parts Potentially Involved:
Approximately 375 parts are affected. A breakdown of airbag inflator type by model is shown in the table below.
Description | Inflator Type | Qty | Applicable Model |
Passenger Airbag Inflator | PSPI | 1 | MY 2001-2003 Nissan Maxima |
Passenger Airbag Inflator | SPI | 4 | MY 2002-2006 Nissan Sentra |
Passenger Airbag Inflator | SPI | 1 | |
Passenger Airbag Inflator | SPI | 13 | |
Passenger Airbag Inflator | SPI | 7 | |
Driver Airbag Inflator | PSDI-5 | 155 | MY 2007-2012 Nissan Versa Sedan/Hatchback |
Driver Airbag Inflator | PSDI-5 | 32 | |
Passenger Airbag Inflator | PSPI-6 | 9 | |
Passenger Airbag Inflator | PSPI-6 | 5 | |
Passenger Airbag Inflator | SPI | 6 | MY 2002-2003 INFINITI QX4 |
Passenger Airbag Inflator | PSPI | 142 | MY 2006-2010 INFINITI M35/M45 |
Nissan has identified 18,422 vehicles that may have had these parts installed during service.
Percentage of Equipment Estimated to Actually Contain the Defect:
100%
Description of the Defect:
Takata has determined that a defect related to motor vehicle safety may arise in some of the subject ammonium nitrate passenger airbag inflators due to propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures and high temperature cycling. Activation of a non-desiccated ammonium nitrate inflator with degraded propellant may result in an inflator rupture.
Additionally, some of the driver airbag inflators show a pattern of propellant density reduction over time that may predict a future risk of inflator rupture. The potential for such ruptures may occur in some of the subject inflators after several years of exposure to persistent conditions of high absolute humidity.
An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants.
Chronology of Principal Events:
The chronology will be supplemented.
Description of Corrective Action:
Nissan will notify all owners of affected vehicles by September 14, 2022. Dealers were notified on August 16, 2022. Owners of potentially affected vehicles that may have been repaired with the affected parts will be asked to bring their vehicle to an authorized Nissan dealer or Infiniti retailer to have their vehicle inspected. If a recalled part is installed, it will be replaced with a final remedy part, at no cost to owners for parts or labor.
Additional dealers, distributors, or collision shops that purchased the affected parts will be notified beginning in August 2022. Replacement parts will be provided to purchasers free of charge.
Your office will be provided with the final Part 577 owner notification. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy.
Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
2003 Infiniti QX4; Front Passenger Air Bag Inflator Inspection
2003 Infiniti QX4; Front Passenger Air Bag Inflator Inspection
2008-2010 Infiniti M35/M45; Front Passenger Air Bag Inflator Inspection
2008-2010 Infiniti M35/M45; Front Passenger Air Bag Inflator Inspection
2006-2007 Infiniti M35/M45; Front Passenger Air Bag Inflator Inspection
2006-2007 Infiniti M35/M45; Front Passenger Air Bag Inflator Inspection
29 Affected Products
Vehicles
MAKE | MODEL | YEAR |
INFINITI | M35 | 2006-2010 |
INFINITI | M45 | 2006-2010 |
INFINITI | QX4 | 2002-2003 |
NISSAN | MAXIMA | 2001-2003 |
NISSAN | SENTRA | 2002-2006 |
NISSAN | VERSA | 2007-2012 |
Equipments
BRAND | PART NO. | PRODUCTION DATES |
INFINITI | PASSENGER AIRBAG | |
NISSAN | DRIVER SIDE AIRBAG | |
NISSAN | PASSENGER AIRBAG |
14 Associated Documents
Remedy Instructions and TSB
RCRIT-22E066-6090.pdf 4639.836KB
RCRIT-22E066-6090
Remedy Instructions and TSB
RCRIT-22E066-5720.pdf 6385.635KB
RCRIT-22E066-5720
Nissan – Defect Information Report – August 2022
RMISC-22E066-4461.pdf 87.563KB
RMISC-22E066-4461
Remedy Instructions and TSB
RCRIT-22E066-4925.pdf 6997.766KB
RCRIT-22E066-4925
Recall Acknowledgement
RCAK-22E066-8137.pdf 709.376KB
RCAK-22E066-8137
Remedy Instructions and TSB
RCRIT-22E066-4246.pdf 5942.275KB
RCRIT-22E066-4246
Remedy Instructions and TSB
RCRIT-22E066-1653.pdf 767.86KB
RCRIT-22E066-1653
Remedy Instructions and TSB
RCRIT-22E066-9669.pdf 4020.372KB
RCRIT-22E066-9669
Remedy Instructions and TSB
RCRIT-22E066-9838.pdf 997.082KB
RCRIT-22E066-9838
Remedy Instructions and TSB
RCRIT-22E066-3823.pdf 4932.285KB
RCRIT-22E066-3823
Defect Notice 573 Report
RCLRPT-22E066-1785.PDF 221.893KB
RCLRPT-22E066-1785
Nissan – Defect Information Report – August 2022
RMISC-22E066-5133.pdf 87.851KB
RMISC-22E066-5133
Nissan – Campaign Bulletin – August 2022
RCMN-22E066-6402
Nissan – Campaign Notice – August 2022
RCMN-22E066-8706.pdf 154.144KB
RCMN-22E066-8706
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22E066&docType=RCL
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- 🚙【Accurate ABS/SRS Diagnostic】If you accidentally trigger an ABS light or airbag light, AL619 can tell you what is making them on. AL619 scan tool can perform ABS/SRS diagnostic to get ABS/SRS codes to quickly locate the problem areas, replace bad parts or make repairs, clear the codes and turn off the warning lights. NOTE: ABS SRS Scan does NOT work on vehicles after 2015, and functions are not universal. Please send VIN number to 🚘auteldirect @ outlook. com🚘 to check compatibility.
- 🚙【Full OBD2 Functions & Numerous DTC Lookup】Only a scanner equipped with full OBD2 capability will help you most effectively! AL619 scanner can perform ALL 10 modes of OBD2 tests on vehicles to check emission-related conditions, including: read code, clear code, view live data, freeze frame data, vehicle info, check I/M readiness status, O2 monitor test, on-board monitor test, EVAP leak test, modules present. Built-in DTC Library can directly search DTC meaning, no need to google or guess it.
- 🚙【Accurate Read & Clear DTCs】Getting diagnostic codes(DTCs) is necessary before repairs if you don't want to be ripped off. AL619 can read codes and clear codes, helping you save trouble:1)before repairs, locate issues and decide whether to fix them yourself or go to a mechanic; 2)after repairs, make sure the issues have been fixed; 3) clear occasional fault codes, turn off CEL or MIL, and get car back to normal.
- 🚙【Turn Off CEL & Smog Check】The Check Engine Light is always annoying you, most of the time because of a little thing like a loose gas cap, isn't it? With AL619 scan tool, you can read code to quickly find out why the check engine light is on and reset it. Don’t waste money on a failed smog test! AL619 can retrieve I/M Readiness status to make sure OBD2 monitors on your car are “Ready”, monitors like misfire, fuel, catalyst, O2 sensors, EVAP, etc, to help you pass the annual smog check.
- [2023 New Processor, Lifetime Free Update, No Subscription fee ] Faster! Stable! The CRP123X Elite car diagnostic scanner has a new processor, Android 7.0, 16GB of memory, 5-inch touchscreen (720P), 6100mAh rechargeable battery, One-touch Wi-Fi Lifetime Free update for more vehicle coverage, bug fixes,newly added parameters, and functionality to help you access, diagnose and fix more vehicles faster. SAVE AT LEAST $2000 PER YEAR.
- [Newly Added 3 RESET FUNCTIONS] 2023 New Ver. scan tool CRP123X Elite ADDS NEW SPECIAL FUNCTIONS--Throttle Adaptation, Oil Reset, SAS Reset. Before the trip to the mechanic, the launch crp123x elite can do deeper diagnosis for the car system and react with accurate data in minutes. Just Update the software of your CRP123X scanner, and you’ll get this high-end function at no charge.
- [Accurate & Intuitive Multi System Diagnosis] Will you be confused about what happens when the warning light of transmission, ABS, and SRS Airbag check engine flashes? Launch obd2 scanner diagnostic tool CRP123X to pinpoint the problem components for a faster diagnosis for your car instead of taking your car to the dealership, and will turn off the warning light for you after fixing the problem, make to know more about your cars and do your own repair.
- [Multiple Display of Live Data + DTC Code Definition Explanation] Launch car tools shows real-time data of oil temp, pressure, transmission temp, engine speed, coolant temperature, you will know which car part is abnormal. Data can be shown in a single, multi- graph, and merge two graphs for analysis(merge 4 PIDs in one). It’s convenient for car owners to purchase auto parts and replace it by yourself, 🔥Code Search,DTC Library provide massive information.
- [Auto VIN Smart Diagnostic&Wide Range of Vehicle Supported] Launch scanner autovin technology allows you to get your VIN and vehicle info rapidly (vehicle make, model, and year info), no need to take time to find your VIN and input one by one (Some models need to type it in manually.)It has newest car software. This car code reader support vehicle like passenger car, SUVs, minivans, 12V light-duty trucks, etc. produced by Asian, European, American, Indian, and more brands between 1996 and 2023.
- 【Enhanced 4 System Diagnostic Scanner】+【Avoid Costly trips to dealership】This FOXWELL NT604 Elite obd2 scanner is the 2023 new enhanced 4 system code reader, which is capable of reading fault codes, clearing fault codes,retrieving vehicle information and display live data stream.With this foxwell nt604 elite car diagnostic tool, you will easily find what's wrong with your car to avoid expensive trip to dealership. Save your time and money!
- 【Turn off Check Engine/ABS/SRS/Transmission Light】After locating the root issue, you will know where the problem is.Fix the problem and use this NT604 Elite abs scan tool to turn off check engine light or other warning light like ABS, SRS/airbag and transmission by clearing the fault codes.Tips: the fault code can be only erased after the problem is fixed.
- 【Professional OBD2 Code Reader】This FOXWELL NT604 Elite car scanner will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. The 10 OBDII test models includes I/M Readiness, On-borad monitor test, read freeze frame, vehicle info, Component Test, modules present, read and erase codes, view live data, system status and DTC look up functions.
- 【Cover 10000+ models and 60+ Car Makes】Compared with Other similar code scanner which only supports 40-50 car makes, this NT604 Elite car diagnostic scanner for all cars contains more than 60 car brands and 1000+ cars for almost all OBDII cars, SUVs, minivans, light-duty trucks sold worldwide, with the supported year differing from 1996 to 2021.
- 【AUTOVIN】+【Live Data Stream】+【Solid Protective Case】+【Lifetime update】With the autovin function, this abs srs scanner will identify your VIN automatically during the diagnosis. Live data stream shows you some info like engine coolant temp/oil temp, engine RPM and etc.What's more, you will receive a nice protective case to hold your scanner, which can also be a great gift choice.Lifetime time let you have access to free software update.
Last update on 2023-11-02 / Affiliate links / Images from Amazon Product Advertising API
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August 22, 2022 Ms. Anne Collins Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Ms. Collins: We are transmitting the enclosed second amendment to the Defect Information Report previously amended on August 9, 2022. This amendment updates sections 2, 3 and 7: Equipment Potentially Involved, Total Number of Parts Potentially Involved and Description of Corrective Action, respectively. Very truly, Will Swindell Manager, Technical Compliance Encl. Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 DEFECT INFORMATION REPORT 1. Manufacturer: Nissan Motor Kyushu Co., Ltd. Nissan Shatai Co., Ltd. Oppama plant Nissan Shatai Co., Ltd. Tochigi plant Nissan Mexicana, S.A. de C.V. Aguascalientes plant Nissan Mexicana, S.A. de C.V. Civac plant 2. Equipment Potentially Involved: The air bag inflator parts listed above were inadvertently shipped to service inventory between December 9, 2016 and November 12, 2021, but may contain the defect described in NHTSA recalls (17V-449 and 20V-008) and in Section 5 below. The date range was determined using the earliest date the final remedy parts were available for repair for the applicable models and recalls. The potentially affected inflators may have been installed on vehicles after final remedy repair completion under the vehicle recalls as part of a subsequent theft or collision repair. Part Number Description Applicable Model K851E4Y900 Passenger Airbag Inflator – Black MY 2001-2003 Nissan Maxima 985154Z60A Passenger Airbag Inflator – Charcoal, Lava MY 2002-2006 Nissan Sentra K85154Z660 Passenger Airbag Inflator – Charcoal, Lava 985154Z60D Passenger Airbag Inflator – Stone, Sage K85154Z602 Passenger Airbag Inflator – Sand 98510EM38C Driver Airbag Inflator – Charcoal MY 2007-2012 Nissan Versa Sedan/Hatchback 98510EM38D Driver Airbag Inflator – Beige 98515EM38A Passenger Airbag Inflator – Charcoal 98515EM38B Passenger Airbag Inflator – Beige K851E5W501 Passenger Airbag Inflator – Black MY 2002-2003 INFINITI QX4 Y851EEH100 Passenger Airbag Inflator MY 2006-2010 INFINITI M35/M45 Vehicles that received the subject parts prior to December 9, 2016, are not affected as they would have been subsequently included in the final remedy recalls and replaced with a final remedy driver and/or passenger air bag inflator. Nissan confirmed that no affected parts remained in service inventory after November 12, 2021. The name and address of the front air bag inflators supplier is: TK Services Inc. 111 Peyerk Court Romeo, MI 48065 3. Total Number of Parts Potentially Involved: Approximately 375 parts are affected. A breakdown of airbag inflator type by model is shown in the table below. Nissan has identified 18,422 vehicles that may have had these parts installed during service. 4. Percentage of Equipment Estimated to Actually Contain the Defect: 100% 5. Description of the Defect: Takata has determined that a defect related to motor vehicle safety may arise in some of the subject ammonium nitrate passenger airbag inflators due to propellant degradation occurring after prolonged exposure to high absolute humidity, high Description Inflator Type Qty Applicable Model Passenger Airbag Inflator PSPI 1 MY 2001-2003 Nissan Maxima Passenger Airbag Inflator SPI 4 MY 2002-2006 Nissan Sentra Passenger Airbag Inflator SPI 1 Passenger Airbag Inflator SPI 13 Passenger Airbag Inflator SPI 7 Driver Airbag Inflator PSDI-5 155 MY 2007-2012 Nissan Versa Sedan/Hatchback Driver Airbag Inflator PSDI-5 32 Passenger Airbag Inflator PSPI-6 9 Passenger Airbag Inflator PSPI-6 5 Passenger Airbag Inflator SPI 6 MY 2002-2003 INFINITI QX4 Passenger Airbag Inflator PSPI 142 MY 2006-2010 INFINITI M35/M45 temperatures and high temperature cycling. Activation of a non-desiccated ammonium nitrate inflator with degraded propellant may result in an inflator rupture. Additionally, some of the driver airbag inflators show a pattern of propellant density reduction over time that may predict a future risk of inflator rupture. The potential for such ruptures may occur in some of the subject inflators after several years of exposure to persistent conditions of high absolute humidity. An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants. 6. Chronology of Principal Events: The chronology will be supplemented. 7. Description of Corrective Action: Nissan will notify all owners of affected vehicles by September 14, 2022. Dealers were notified on August 16, 2022. Owners of potentially affected vehicles that may have been repaired with the affected parts will be asked to bring their vehicle to an authorized Nissan dealer or Infiniti retailer to have their vehicle inspected. If a recalled part is installed, it will be replaced with a final remedy part, at no cost to owners for parts or labor. Additional dealers, distributors, or collision shops that purchased the affected parts will be notified beginning in August 2022. Replacement parts will be provided to purchasers free of charge. Your office will be provided with the final Part 577 owner notification. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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CAMPAIGN BULLETIN Takata Front Passenger Airbag Service Parts Voluntary Safety Recall Campaign Reference: PC907, PC908, PC909 Date: August 16, 2022 Attention: Retailer Principal, Sales, Parts and Service Managers PC907, PC908, PC909 | Original Document SAFETY RECALL IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. Affected Models/Years: Campaign ID Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2006-2010 M35/45 PC908 & PC909 2,156 NA August 16, 2022 YES 2003 QX4 PC907 33 ***** Campaign Summary ***** INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain airbag inflator service parts that may have been installed in vehicles after the final recall remedy had been completed, as part of a subsequent theft or collision repair. The parts include certain Takata non-desiccated inflators for front passenger airbags, designed to fit 2002-2003 Infiniti QX4 and 2006-2010 INFINITI M35/M45. Inflators that were previously recalled may have been inadvertently shipped to service inventory between December 9, 2016 and November 12, 2021 and may have been installed on vehicles as service parts. These inflators may rupture during a deployment due to propellant degradation occurring after long term exposure to high absolute humidity and temperature cycling. An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants. Clients will receive an owner letter that will invite the owner to bring their vehicle to a retailer for inspection. If the vehicle is found to have a recalled air bag module, it will be replaced with a final remedy part. The remedy will be performed for the client free of charge for parts and labor. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History Campaign I.D. PC907, PC908, PC909. 2. Retailers must not wholesale, sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been inspected and, if necessary, repaired. 3. Retailers should use the appropriate campaign repair bulletins (listed in the repair section below) to remedy any vehicles subject to this campaign. PC907, PC908, PC909 | Original Document 4. Retailers should have the client fill out the SRS Light Release form (attached) when both the Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated and the client refuses diagnosis and repair related to the SRS warning light. • Additionally, if the client declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per IPSB19-362. NOTE: There is no need for the client to fill out the attached SRS Light Release form if the client agrees and the retailer conducts the diagnosis and repair. 5. Once repaired, retailers should submit the claim, using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts Parts are not on restriction and may be ordered via normal process. Part Number Campaign ID Description Quantity 98561-7999E PC908 & PC909 Airbag Inflator 1 K8515-EH19E PC908 & PC909 Airbag Cushion 1 B4A67-EH50D PC908 & PC909 Wiring Harness 1 98561-7998E PC907 Airbag Inflator 1 B41A7-5W50D PC907 Wiring Harness 1 Special Tools • Consult III+ • Air Bag Module Support (J-51315) • Quick Scan Tool (J-52352) Additional tools are available via TechMate @ 1-833-397-3493 Repair • ITB22-031 for PC907 (2003 QX4) • ITB22-033 for PC908 (2006-2007 M35/45) • ITB22-032 for PC909 (2008-2010 M35/45) Owner Notification INFINITI will begin notifying owners of all potentially affected vehicles in September 14, 2022, via U.S. Mail. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion. PC907, PC908, PC909 | Original Document Frequently Asked Questions (FAQ): Q: Is this a safety recall? A. Yes. Q What is the reason for the recall? A. Due to an issue in the parts replenishment system, inflators that were previously recalled may have been inadvertently shipped and installed on vehicles as service parts. These inflators may rupture during a deployment due to propellant degradation occurring after long term exposure to high absolute humidity and temperature cycling. An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants. Q What is the possible effect of the condition? A If this condition occurs, it may increase the risk of injury to the front passenger-side occupant in the event of a crash, where air bag deployment is warranted. Q. What will be the corrective action? A. Retailers will inspect potentially affected vehicles that may have been repaired with the affected parts. If it is found that a recalled part is installed, it will be replaced with a final remedy part. Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, could range from approximately one (1) hour to (3) hours to complete depending on the vehicle model. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule. Q: Does this stop sale apply to previously owned vehicles? A. INFINITI strongly recommends retailers not sell previously owned vehicles affected by these recalls until remedied. Certain states have laws preventing the sale of previously owned vehicles with open safety recalls. Retailers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls. Q. These vehicles have already had parts replaced under a previous recall do they need to be remedied again? A. Yes. Although the vehicle has already been into the retailer to have the passenger airbag replaced under a previous recall, inflators that were previously recalled may have been inadvertently shipped to service inventory between December 9, 2016 and November 12, PC907, PC908, PC909 | Original Document 2021 and may have been installed on vehicles as service parts. These inflators may rupture during a deployment due to propellant degradation occurring after long term exposure to high absolute humidity and temperature cycling. An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants. Q. How do I know if my vehicle has a problem with the front passenger airbag? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI. If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected by a different recall. You may also search for open recall campaigns at https://www.infinitiusa.com/recalls-vin.html Q. When will vehicle owners be notified? A. INFINITI will begin notifying owners of all potentially affected vehicles in September 14, 2022 via U.S. Mail. Q. Is my vehicle safe to drive? A. INFINITI strongly urges clients to have this safety recall remedy performed as soon as possible. Please contact your retailer as soon as possible to schedule an appointment. In the meantime, do not allow passengers to ride in the front passenger seat until a remedy is performed. Q. Is there anything owners can do to mitigate this condition? A. If you received a safety recall notice about the passenger front airbag, contact your retailer as soon as possible to schedule an appointment. In the meantime, do not allow passengers to ride in the front passenger seat until a remedy is performed. Q. Are parts readily available? A. Yes. Retailers may place orders for parts via the normal process. Q. Will a rental vehicle be provided while the retailer is servicing the vehicle? A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available while parts are on order if a courtesy vehicle is not available. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $180 (Max) Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required PC907, PC908, PC909 | Original Document Q. Is there any charge for the repair? A. No. The remedy will be performed for the client free of charge for parts and labor. Q. Will I have to take my vehicle back to the selling retailer to have the service performed? A. No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign. For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed. Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain model year 2006-2010 INFINITI M35/45 and certain model year 2003 INFINITI QX4. Q. Are you experiencing this condition on any other INFINITI (or Nissan) models? A. Yes. Certain model year 2002-2006 Nissan Sentra vehicles, certain model year 2007-2012 Nissan Versa vehicles, and certain model year 2001-2003 Nissan Maxima vehicles. Revision History: Date Announcement Purpose August 16, 2022 Voluntary Safety Recall New campaign announcement
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Aftersales Retailer Support Instructions for Documenting Campaign Deferment Reference: IPSB/19-362 Date: June 6, 2019 Attention: Retailer Principal, Executive, Sales & Service Managers INFORMATION: Instructions regarding Campaign Inspections and Corrections Documentation Process. RECIPIENTS: All INFINITI Retailers (Dealer Principals, Executive Managers, Sales Managers, Service Directors/Managers, Sales Consultants, and Service Consultants). TARGETED DEPARTMENTS: New Vehicle Sales Used Vehicle Sales Wholesale Purchase and Disposition Service Department SUMMARY: Nissan North America, Inc. (NNA) is providing INSTRUCTIONS relating to the sales and service of new and used Nissan and INFINITI vehicles with open recall and service campaigns. Federal law prohibits the sale and/or delivery of new motor vehicles with open safety or emissions recalls. Certain State laws also prohibit or restrict the sale of used vehicles with open recalls or impose disclosure requirements. NNA strongly discourages the sale of used vehicles with an open recall. Due to the variance in state laws, Dealers should consult their legal counsel before selling used vehicles with open recalls. As a reminder, used vehicles with open campaigns cannot be certified under NNA’s Certified Pre-Owned (CPO) program. As provided in Section 5(B)(3) of the Nissan Dealer Sales and Service Agreement, “once Dealer has been notified that a recall or service campaign affects a particular class or type of Nissan Product, Dealer shall perform such campaign inspection(s) and/or corrections on all affected Nissan Products then in or which thereafter come into Dealer’s inventory or which are delivered for service…Dealer shall advise [NNA] as and when such campaign inspections and/or corrections are performed, in accordance with [NNA] Manuals or Instructions.” In accordance with the above, NNA provides the following on the service of Nissan/INFINITI vehicles with open campaigns: 1. When a Nissan or INFINITI vehicle is presented for service at a same brand store, the Dealer will check the VIN for any outstanding campaigns using Service Comm or National Service History Open Campaigns, inform the customer of any open recalls or service campaigns, and “promptly, courteously and efficiently perform such inspections and/or corrections.” 2. If the recall or service campaign cannot be completed during the aforementioned service visit, the Dealer will appropriately document the deferment reason, obtain a customer signature acknowledging the recall or service campaign deferment, and transmit the data to NNA as well as retain a copy for their own records. •Acceptable deferment reasons are:1. Parts are on order2. Parts or remedy not available from Manufacturer at this time3. Customer declined4. Scheduled future appointment•Date:5. Dealer resources not currently available •Tech not certified •Service bay or tools unavailable6. Vehicle not repairable in present condition •Document condition with photos •Provide customer an estimate to bring vehicle to a repairable condition •Notate customer acceptance or decline of necessary repairs •Obtain customer signature acknowledging the above •Failure to do so and retain documentation of this process may be considered a violation of the Dealer Sales and Service Agreement, which may result in NNA pursuing any rights, claims, or remedies available to it under the Agreement or applicable law. •Dealers may document the deferment reasons using ICAR-X Service beginning June 10, 2019, which will electronically transmit data to NNA. If Dealer is not currently using ICAR-X Service, please complete the “Campaign Status Change Request” form included with this bulletin and send it to NNA along with any supporting photos, repair orders, or other supporting documentation. This document is intended to provide INSTRUCTIONS to Nissan and INFINITI dealers with respect to the sale and service of Nissan and INFINITI vehicles with open recalls, service campaigns, or quality actions pursuant to Section 5(B)(3) of the Nissan Dealer Sales and Service Agreement. These INSTRUCTIONS do not alter the terms of the Dealer Sales and Service Agreement in any way. CAMPAIGN STATUS CHANGE REQUEST FORM Instructions: 1. Multiple Campaigns requests can be submitted on the same VIN 2. Repair Orders(s) “RO” must accompany this form 3. RO Documentation (Complaint/Cause/Correction findings must be clearly explained 4. Photos are required for all Airbag situations & other situations when photos will support the campaign status change request. Client Information Section Current Client Info (required) Name: Primary Phone: Address: City: State: Zip Code: Subject Vehicle VIN (required) Vehicle ID: Vehicle Status Change Section Please provide applicable Campaign ID(s) required for status change(s) to a particular campaign(s) Campaign ID(s) I certify that the above information is true and correct to the best of my knowledge Signature Date: Retailer Code: Signed by the Service Manager Retailer Name & Email Address (Please Provide) Pleases Email this form to CampaignAnnouncements@Nissan-USA.com Please Include Repair Order and applicable photos to support vehicle change request This document is intended to provide INSTRUCTIONS to Nissan and INFINITI Retailers with respect to the sale and service of Nissan and INFINITI vehicles with open recalls, and service campaigns, or quality actions pursuant to Section 5(B)(3) of the Nissan Dealer Sales and Service Agreement. These INSTRUCTIONS do not alter the terms of the Dealer Sales and Service Agreement in any way. Client was contacted by phone: Vehicle status based on consumer statements Vehicle/Client was present at dealership (please acquire signature below) IMPORTANT: “RO” MUST THOROUGHLY EXPLAIN FINDINGS AND REASON WHY UNABLE TO REPAIR PICTURES ARE RECOMMENDED – SELECT REASON BELOW If the recall or service campaign cannot be completed during the service visit, the retailer must document the deferment reason, obtain a client’s signature acknowledging the recall or service campaign deferment on this form and return to INFINITI. Campaign Status Change Section Airbag Deployed Drivers Passengers Side Curtain Airbag Missing Drivers Passengers Side Curtain Aftermarket/counterfeit Drivers Passengers Side Curtain IMPORTANT: PLEASE SEND A COPY OF THE “RO” AND PICTURES ALONG WITH THIS FORM __ Parts are on order __ Parts or remedy not available at this time (from manufacturer) __ Client declined __ Scheduled future appointment (Date) Retailer resources not currently available: __ Tech not certified __ Service bay or tools unavailable Vehicle not repairable in present condition: __ Document condition with photos (attached) __ Provide client an estimate to bring vehicle to a repairable Condition (attached) __ Notate client acceptance or decline of necessary repairs I hereby acknowledge the information contained on this form is accurate and I was informed of applicable campaigns on my vehicle. Client Signature: Failure to do so and retain documentation of this process may be considered a violation of the Nissan Dealer Sales and Service Agreement, which may result in NNA pursuing any rights, claims, or remedies available to it under the Agreement or applicable law.
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