June 3, 2024 NHTSA CAMPAIGN NUMBER: 24V391000
Unexpected Loss of Drive Power
An unexpected loss of drive power increases the risk of a crash.
NHTSA Campaign Number: 24V391
Manufacturer Nissan North America, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 84
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. O-rings inside the electric front traction motor may have been damaged during assembly, which can result in an internal oil leak and an unexpected loss of drive power.
Remedy
Dealers will replace the front traction motor assembly, free of charge. Owner notification letters are expected to be mailed July 12, 2024. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is R24A3C.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Description of the Defect:
During the traction motor assembly process, O-rings inside the motor may have been damaged on certain Ariya vehicles. If the a-rings are damaged, it can lead to an oil leak within the motor, causing abnormal wear and debris. Over time, the debris and oil may combine, forming a mixture that can accumulate between the brush terminal and the motor housing.
The build-up of this mixture has a risk of generating an abnormal electrical current flow within the Electric Vehicle (EV) traction motor. Subsequently, the abnormal condition may cause the vehicle to activate “fail-safe” mode, potentially resulting in loss of motive power without warning, and no ability to restart. If loss of motive power occurs without warning while driving, it may increase the risk of a crash. If the condition occurs, a MalfunctionIndicator-Lamp (MIL) along with a warning message “Restart is prohibited” will illuminate on the vehicle information display.
Chronology of Principal Events:
February 2023 – Nissan received one (1) report in Japan regarding a Model Year 2023 Ariya, alleging a warning message of “EV system failure, vehicle cannot be restarted” illuminated on the vehicle information display while driving. Initial investigation of the vehicle at the dealership identified a Diagnostic Trouble Code (DTC) for high voltage/battery voltage system insulation error. The technician reported clearing the code, and was unable to duplicate the incident condition. Nissan collected the traction motor assembly for further investigation.
March 2023 through April 2023 – Initial findings from the field part investigation revealed an internal insulation failure within the traction motor assembly. After further analysis, an oil leak was found potentially as a result of a damaged internal 0-ring.
Based on the investigation findings, Nissan conducted a thorough inspection of the traction motor assembly process. The investigation identified a potential risk of interference between a production press-fitjig and the subject 0-ring seal.
May 2023 – Nissan received one (1) additional report in Japan alleging the vehicle’s electric motor stopped while driving, along with a warning message displayed on the vehicle information display. Nissan collected this traction motor assembly for analysis.
June 2023 through July 2023 -The results of the second field part investigation identified a similar oil leak path from the internal 0-ring. Nissan implemented production countermeasures by modifying the shape of the traction motor bearing press-fit jig to prevent potential interference with the a-ring during assembly.
August 2023 through January 2024 – Nissan reviewed internal tooling production records and identified certain instances with an abnormally high bearing press-fit load. Nissan also conducted replication bench testing to understand the relationship between production data for the bearing press-fit load and potential damage to the internal 0-ring.
February 2024 – Nissan concluded the replication testing utilizing the bearing press fit load data and determined approximately 84 USA market vehicles may have been manufactured with a damaged 0-ring.
March 2024 – Nissan initiated an assessment of the potential effects of the oil leak from the 0-ring.
April 2024 through May 2024 – Nissan concluded its assessment and determined that damage to the 0-ring during the press-fit process may lead to oil leakage, which may mix with debris over time depending on the leak path. Accumulation of this mixture between the brush terminal and the motor housing could result in an abnormal electrical current within the EV traction motor. In this condition, the vehicle would activate ”fail-safe” mode, potentially causing a sudden loss of motive power without the ability to restart. In the event this occurs, a MIL and warning message “Restart is prohibited” will illuminate on the vehicle information display.
May 23, 2024 – Nissan decided to conduct a Voluntary Safety Recall for all potentially affected vehicles.
Nissan has confirmed a total of two (2) reports related to the subject condition. Nissan is not aware of any accident or injuries related to the subject condition.
Description of Corrective Action:
Dealers will be notified of the recall on June 4, 2024. Beginning July 12, 2024, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for replacement of the front traction motor assembly. All repairs will be performed free of charge for parts and labor and may take up to ten and a half (10.5) hours to complete.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy because the subject vehicles are under warranty.
1 Affected Product
Vehicle
3 Associated Documents
Miscellaneous Document May 31, 2024 – Defect Information Report
RMISC-24V391-8969.pdf 1029.212KB
Recall 573 Report
RCLRPT-24V391-2427.PDF 213.842KB
Recall Acknowledgement
RCAK-24V391-2464.pdf 645.349KB
- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
- Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
- Check Your Outlet Type -This charger works with standard 120V NEMA 5-15/5-20 outlets (2-5 mph charging speed) and 240V NEMA 6-20 outlets (10-12 mph) . It's not compatible with NEMA 6-15/10-30/14-30/14-50/6-50 outlets – you'll need a NEMA 14-50/14-30/10-30/6-50 to 6-20 adapter (sold separately) to connect.
- Compatible EV Models -This EV charger works with most major electric vehicles, including Ford, Chevrolet, Hyundai, Audi, Nissan Ariya, Rivian R1S, Kia, and others. However, it's not compatible with Mini Cooper Electric Hardtop,Toyota Prus Prime/Z4X/RAV4Prime, Porsche Taycan Base/4S/Turbo/Turbo S or Tesla models (Tesla requires a J1772 to Tesla Adapter, sold separately). For a full list of compatible models, check out the Full Compatibility List on our product page.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
- Up to 9x Faster Charging Speed: The Emporia electric vehicle charger provides up to 46 miles/hour charging speed via hardwired connection (48 amp - up to 9x faster than a standard wall outlet) or up to 38 miles/hour via the NEMA plug (40 amp).
- Versatile Installation Options: Preconfigured for NEMA Type 14-50P compliant with 2017 NEC Section 625.17 for up to 40A or convert to Hardwired for up to 48A. Professional installation recommended for optimal safety and performance.
- Safety, Certification, and Peace of Mind: UL listed and ENERGY STAR certified, meeting stringent standards (NEC 625, SAE J1772, UL 817, UL 991, UL 2231, UL 2251, and UL 2594).
- Get the Benefits of Smart Charging: Connect via 2.4 GHz WiFi to access real-time energy data and manage charging from your mobile device. Schedule charging sessions to optimize utility rates and performance.
- Universal Compatibility: Equipped with a secure SAE J1772 connector, compatible with all EVs in North America, including Tesla, Chevrolet Bolt, VW ID 4, Nissan Leaf, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Audi, and Jeep Wrangler 4xe.
- Fast & Adjustable Charging: Up to 9.6 kW (37 mph), 7x faster than Level 1, with 5 current levels (16/20/24/32/40A) to match home capacity, plus 1–12H timing delay for off-peak charging, reducing costs and easing range anxiety
- Plug & Extended Reach: NEMA 14-50 plug fits 240V outlets for true plug-and-play use, while the 25FT cable offers flexible reach across garages and driveways, eliminating the need to reposition vehicles for easier daily charging
- ETL Certified & ELEGRP PBE Protection: Fully ETL certified, ELEGRP’s exclusive PBE technology combines full-link overheat protection with a triple-layer safety system, ensuring safer, more efficient charging. Includes a 2-year warranty
- All-Weather Indoor & Outdoor Use: IP67-rated for durability in rain, snow, and extreme temps (-21°F to 121°F), with a portable design that supports home, travel, and outdoor charging, delivering reliable performance anywhere
- Universal Compatibility: Works seamlessly with Mercedes, Chevy, Ford, Mustang Mach-E, Cadillac, Hyundai Ioniq, Kia EV6/EV9, Nissan Leaf, Chevy Bolt, Chrysler Pacifica Hybrid, and all PHEV/BEV. Tesla compatible with NACS adapter (sold separately)
- ✅【Fast and Efficient Charging】 The eTimxon level 2 EV charger is equipped with NEMA 6-20 Plug, supports 240V, 16A, 3.84kW output current, approximately 4x faster than 8A level 1 ev chargers, shorten the electric vehicle charging time,so you can quickly get back on the road. Perfect for those early morning commutes, last-minute errands, or spontaneous weekend getaways—your car will be charged and ready to go when you are.
- ✅【Charge anywhere & anytime】Designed for maximum flexibility, eTimxon Level 1 & 2 EV charger features both NEMA 5-15 and 6-20 plug compatibility. Whether you're charging in your garage, at a friend's house, or at a roadside motel. NEMA 6-20 plug for Level 2 ev charging (240V, 16A, 3.84kW) and a NEMA 5-15 adapter for Level 1 ev charging (120V, 12A, 1.44kW) NOTE: In compliance with North American electrical safety standards, when use NEMA 5-15 Plug, you need to adjust the Current to 12A by manual to protecting both your vehicle and your home’s electrical system
- ✅【Dual-Level Charging】This portable J1772 ev charger offers true dual-level compatibility. For Level 2 fast charging (240V), it comes with a fixed NEMA 6-20 plug which must be used with a dedicated NEMA 6-20 outlet. For Level 1 charging (120V), it includes a NEMA 5-15 adapter that plugs into a standard 3-prong household outlet (NEMA 5-15 receptacle).Before You Order: Please verify you have the correct outlet
- ✅【Before Make Order】 1. This Mobile charging cable includes a fixed NEMA 6-20 plug and a NEMA 5-15 adapter. You must have access to the corresponding outlet type for the charger to work. Please confirm your outlet type before purchasing 2. You can set the current and delay time before plug in the charger into your car . 3. For an 87kWh battery pack, using the NEMA 6-20 plug (240V, Level 2) delivers a full charge in approximately 22.4 hours, while using the NEMA 5-15 adapter (120V, Level 1) takes over 60 hours for a full charge. Actual charging speed depends on your vehicle and circuit
- ✅【Multiple protection】 When the charging temperature exceeds 158°F, our EV charging station will activate the protection function and reduce the charging power. If the temperature remains too high, charging will be temporarily suspended. once the temperature back to normal, charging will automatically resume. perfect to protect your device and car at any time.
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable
- Fast & Powerful: This EV charger charges 9× faster than a 120V outlet, delivering up to 45 mi/hr., dependent upon your vehicle. It features a J1772 connector for all non-Tesla EVs and plugs into a 240V outlet with a 14-50 receptacle, requiring a 40A or 50A circuit. For Tesla EVs, this will require an adapter
This product presentation was made with AAWP plugin.