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NHTSA Campaign Number: 17V637
Manufacturer Nissan North America, Inc.
Components SUSPENSION
Potential Number of Units Affected 1,119
Front Coil Springs may Corrode
If a front coil spring fractures, it may contact the tire, possibly puncturing it, increasing the risk of a crash.
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2012 Versa Hatchback vehicles that were sold or ever registered in the District of Columbia, Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia and Wisconsin. Road salt may corrode the front coil springs, possibly resulting in the coil springs fracturing.
Remedy
Nissan will notify owners, and dealers will replace both front coil springs, free of charge. The recall is expected to begin November 27, 2017. Owners may contact Nissan customer service at 1-800-647-7261. This campaign expands recall 15V573.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
CAMPAIGN
BULLETIN
Front Coil Spring
Voluntary Safety Recall Campaign
Reference: PM565, PM701
Date: October 13, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
| IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. |
| UPDATE October 12, 2017 |
The announcement from February 15, 2016 has been revised to include:
Please discard earlier versions of this bulletin. |
| Campaign ID | Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM
Activation Date: |
Stop Sale In Effect |
|---|---|---|---|---|---|
| PM565 | MY2007-12 Versa | 218,019 | 2 | September 15, 2015 | YES |
| PM701 | MY2012 Versa | 1,119 | NA | October 13, 2017 |
***** Campaign Summary *****
In September of 2015, Nissan notified NHTSA that it would be conducting a Regional Recall Campaign on certain MY2007-12 Nissan Versa (C11) vehicles manufactured at the Aguascalientes and Cuernavaca, Mexico plants prior to November 12, 2012 to replace the front coil springs.
Nissan has notified NHTSA that it is expanding the previously announced regional recall to include an additional 1,119 MY12 Versa to the existing population for safety recall 15V-573 (PM565) and establishing a unique campaign I.D. (PM701) for tracking purposes. The parts and repair remain the same for the amended population.
This Regional Recall is limited to geographic regions where the use of road salt is prevalent on roads, including all of Canada, and the following states: Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New
Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia and Wisconsin. Certain vehicles currently registered in other states, but previously registered in states where this Regional Recall campaign will be conducted may also be included in this campaign.
Due to a manufacturing process variation at a supplier that has since been corrected, affected vehicles may contain front coil springs with insufficient anti-corrosion coating. As a result, corrosion could occur over time, which could in extreme cases lead to the fracture of the coil spring and potential damage to the front tire.
***** What Dealers Should Do****
- Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PM565 or PM701
- Refer to NPSB 15-460 – for additional information
- Dealers should not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
- Dealers should use campaign repair bulletin NTB15-078 to correct any vehicles subject to this campaign.
- If a vehicle affected by this campaign experiences a broken coil spring: Towing may be provided
- If a vehicle has tire damage as a result of a broken coil spring:
- The affected tire(s) may be claimed under the campaign
- Additional labor is available for tire replacement (contact the WCCC for claims info)
- Once repaired, dealer should submit the claim, using the claims coding provided, to close the claim in Service Comm.
***** Release Schedule *****
| Parts |
|
| Repair |
|
| Owner Notification |
Nissan notified owners of all PM565 affected vehicles in November 2015 via U.S. Mail. Nissan will begin notifying owners potentially affected by PM701 in December 2017 via U.S. Mail. |
***** Claims Information *****
| CAMPAIGN (CM) I.D. | CAMPAIGN OP CODE | DESCRIPTION | FLAT RATE TIME |
|---|---|---|---|
| PM565 | PM5650 | Replace Both Front Coil
Springs and Perform Wheel Alignment |
2.2 hrs. |
| PM701 | PM7010 | ||
| EXPENSE CODES – BROKEN SPRINGS | DESCRIPTION | AMOUNT | |
| 501 | Towing | $100 (Max) | |
| 812 | Tire Replacement | $200 (Max) | |
| Contact the Warranty Claims Call Center 1-800-258-7008 Option 7, if additional expense is required. | |||
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this regional recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q. Is this a safety recall?
A. Yes, this is a Regional Recall Campaign.
Q. Why is this a Regional Recall?
A. Because, based on data, NHTSA determined that the issue is unique to geographic areas where the use of road salt is prevalent on roads. NHTSA has approved the limited geographic scope of this recall.
Q. What is the reason for this Regional Recall?
A. Due to a manufacturing process variation at a supplier that has since been corrected, certain affected vehicles may contain front coil springs with insufficient anti-corrosion coating.
Q. What is the possible effect of the condition?
A. Corrosion could occur over time, which could in extreme cases lead to the fracture of the coil spring and potential damage to the front tire.
Q. What will be the corrective action?
A. Dealers will be asked to replace both front coil springs, reusing original struts, and perform a front-wheel alignment on the vehicles to complete this campaign.
NOTE: Any routine maintenance strut replacement will be considered a customer maintenance expense.
Q. How long will the corrective action take?
A. This service, free for parts and labor, should take approximately two and one half (2.5) hours to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Nissan notified owners of all PM565 affected vehicles in November 2015 via U.S. Mail. Nissan will begin notifying owners potentially affected by PM701 in December 2017 via U.S. Mail.
Q. Are parts readily available?
A. Yes.
Q. Is my vehicle safe to drive?
A. Owners can continue to drive their vehicle at their discretion until they receive our recall notification. Owners should arrange to have their vehicle repaired as soon as possible after receiving notification of this recall.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. If a vehicle has a broken spring, check with your dealership for alternate transportation options.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The repair will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. Is there anything owners can do to mitigate the condition?
A. No, except to arrange to have your vehicle remedied as soon as possible after receiving notification of the recall. However, if your vehicle experiences a change in posture or has front end noise, please bring your vehicle to the dealership immediately for inspection.
Q. Is there any charge for the repair?
A. No, the repair will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign. For CA: Please inform us of the dealer where you would like to have the corrective action completed.
Q. What model year vehicles are involved?
Q. Are any other models involved?
A. No.
Q. How many vehicles are involved in the campaign?
A. The North American Market is affected as follows:
| PM701 | PM565 | ||
| Region | Added Versa (C11) | Original Versa Population | Grand Total |
| USA | 1,119 | 218,019 | 219,138 |
| CANADA | 762 | 110,604 | 111,366 |
| Total | 1,881 | 328,623 | 330,504 |
| Make/Model | Dates of Manufacture |
| MY2007-2012 Nissan Versa | May 8, 2006 and December 21, 2012 |
| Reference: | Date: | |
| NTB15-078a | October 12, 2017 |
VOLUNTARY SAFETY RECALL CAMPAIG
2007 – 2012 VERSA; FRONT COIL SPRINGS
| This bulletin has been amended. An additional Campaign ID# was added, and the Claims Information was updated. Please discard previous versions of this bulletin. |
| CAMPAIGN I.D. # | PM565 and PM701 |
| APPLIED VEHICLE: | 2007 – 2012 Versa Hatchback (C11) 2007 – 2011 Versa Sedan (C11) |
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this Voluntary Safety Recall Campaign to replace the front suspension coil springs on certain specific Model Year 2007-2012 Versa vehicles that are currently registered in States where heavy concentrations of road salt are used in the winter. Certain specific 2007-2012 Versa vehicles currently registered in other States, but previously were registered in States where the recall campaign will be conducted, will also be included in this campaign. This service will be performed at no charge to the customer for parts or labor.
States Where Recall Will be Conducted (Salt States)
Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, Virginia, and the District of Columbia.
IDENTIFICATION NUMBER
Nissan has assigned identification numbers PM565 and PM701 to this campaign. Use Service COMM or Dealer Business Systems (DBS) National Service History and the VIN to confirm the correct campaign ID number for a given vehicle. The correct campaign ID number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to Check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale. Failure to
do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
SERVICE PROCEDURE
Replace both front suspension coils springs.
- Refer to the Electronic Service Manual (ESM), section FSU-Front Suspension, for coil spring replacement information.
- After replacement of the coil springs, make sure to perform wheel alignment per the service manual.
PARTS INFORMATION
| DESCRIPTION | PART NUMBER | QUANTITY |
|---|---|---|
| Front Suspension Coil Springs | 54010-ZN90A  |
2 |
| Nut
(Top of strut to mounting insulator) |
(1) | 2 |
| Nut
(Bottom of strut to steering knuckle) |
(1) | 4 |
(1) For the Nuts listed above, use the VIN and the electronic parts catalog (FAST or equivalent) to obtain the part number for the vehicle you are working on.
CLAIMS INFORMATION
NOTE: Use Service COMM or Dealer Business Systems (DBS) National Service History and the VIN to confirm the correct campaign ID number for a given vehicle. The correct campaign ID number must appear on all communication and documentation of any nature dealing with this campaign.
Submit a Campaign (CM) line claim using the following claims coding:
| CAMPAIGN (CM) I.D. # | DESCRIPTION | OP CODE | FRT |
|---|---|---|---|
| PM565 | Replace Both Front Coil Springs And Perform Front Wheel Alignment | PM5650 | 2.2 hrs. |
|
OR
|
|||
| CAMPAIGN (CM) I.D. # | DESCRIPTION | OP CODE | FRT |
| PM701 | Replace Both Front Coil Springs And Perform Front Wheel Alignment | PM7010 | 2.2 hrs. |
https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V637-5467.pdf
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