Voluntary Safety Recall Campaign PM939 – Fuel Tank – 2020 Nissan Versa

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February 26, 2020 NHTSA CAMPAIGN NUMBER: 20V112000

Insufficient Fuel Tank Wall Thickness/Fuel Leak

If a small hole is present, a fuel leak may occur if the operator fills the tank over half full, increasing the risk of a fire.

 

NHTSA Campaign Number: 20V112

Manufacturer Nissan North America, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 46

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020 Versa vehicles. Due to a manufacturing issue, the fuel tank wall thickness may be insufficient, potentially causing a small hole in the tank seam area.

 

Remedy

Nissan will notify owners, and dealers will replace the fuel tank, free of charge. The recall began April 6, 2020. Owners may contact Nissan customer service at 1-800-867-7669.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 


CAMPAIGN BULLETIN

Fuel Tank

 

SAFETY RECALL

 

Voluntary Safety Recall Campaign

Reference: PM939
Date: February 27, 2020

 

Attention: Dealer Principal, Sales, Service & Parts Managers

IMPORTANT:  It is a violation of Federal law for retailers to sell or deliver vehicles in their    inventory covered by this notification until the campaign action is performed. 

Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM

Activation date:

Stop Sale In Effect
2020 Versa (N18) 46 11 February 27, 2020 YES

 

 

***** Campaign Summary *****

Nissan is reclassifying an existing Quality Hold (PM939) as a Voluntary Safety Recall to replace the fuel tank for specific 2020 Versa (N18) vehicles identified in Service Comm.  Due to a manufacturing deviation, the subject vehicles may be equipped with a fuel tank that contains an insufficient wall thickness.  More specifically, the wall thickness in one area of the fuel tank was low due to a supplier manufacturing process issue.  The low wall thickness, in combination with the burr trimming process, may have resulted in a small hole in the tank seam on certain tanks.

If a small hole is present, a fuel leak may occur if the customer fills the tank over half full. A leak will be detectable by a strong fuel smell in the rear of the vehicle.  Under certain circumstances, there is potential for a thermal incident.

Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.

 

***** What Dealers Should Do**** 

  1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History Campaign I.D.
    • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
    • Refer to NPSB 15-460 for additional information
    • Please continue to check newly arriving inventory for campaign applicability.
  1. Dealers must not sell, lease, trade, rent, or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired. 
  1. Dealers should use NTB20-012 to correct any vehicles subject to this campaign.
  1. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle.

 

***** Release Schedule *****

Parts
  • Parts are currently on restriction.  Nissan will send an automatic parts shipment to dealers with affected inventory.  Shipments will begin arriving February 27, 2020.
    • Dealers that have an affected vehicle in inventory will receive one (1) fuel tank, one (1) gasket kit, and one (1) exhaust gasket.
    • Dealers may place an SVC order on DBS to obtain fuel tanks as needed for retail customers.
    • Dealers can begin ordering via normal process beginning March 13, 2020.
Special Tools
Repair
  • NTB20-012
Owner

Notification

Nissan will begin sending notifications to owners of all potentially affected vehicles in March 2020 via U.S. Mail.  

 

 

***** Dealer Responsibility *****

It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department.  This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory.  If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.

 

NISSAN NORTH AMERICA, INC.

Aftersales DIVISION

 

Frequently Asked Questions (FAQ): 

Q. Is this a Safety recall?

A. Yes

 

Q. What is the reason for the Voluntary Safety Recall?

A. Due to a manufacturing deviation, the subject vehicles may be equipped with a fuel tank that contains an insufficient wall thickness. More specifically, the wall thickness in one area of the fuel tank was low due to a supplier manufacturing process issue.  The low wall thickness, in combination with the burr trimming process, may have resulted in a small hole in the tank seam on certain tanks.

 

Q. What is the possible effect of this condition?

A. If a small hole is present, a fuel leak may occur if the customer fills the tank over half full. A leak will be detectable by a strong fuel smell in the rear of the vehicle. Under certain circumstances, there is potential for a thermal incident.

 

Q. Is this a Stop Sale?

A. Yes.

 

Q. What will be the corrective action for this voluntary recall campaign?

A. The dealer will replace the fuel tank with a new one.

 

Q. If my fuel tank is being replaced, will I still have the same amount of fuel?

A. Yes. The dealer will transfer your fuel to the new tank. Customers are requested to bring their vehicles in for service with no more than ¼ tank of fuel to facilitate the repair.

 

Q. How long will the corrective action take?

A. This service, which is conducted at no charge to you for parts and labor, should take up to two (2) hours to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

 

Q. When will vehicle owners be notified?

A. Nissan will begin sending notifications to owners of all potentially affected vehicles in March 2020 via U.S. Mail.

 

Q. Is my vehicle safe to drive?

A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. If a fuel leak or smell exists, owners should bring their vehicle to the dealer as soon as possible to be inspected.

 

Q. Is there anything owners can do to mitigate this condition?

A. No.

 

Q. Are parts readily available?

A. Yes.

 

Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?

A. Rental is available while replacement parts are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to WBP19-017 for additional information on rental guidelines.

 

Q. Will towing be provided?

A. Towing may be provided for the customer, if a fuel leak or strong fuel order is present, through roadside assistance (1-800-225-2476) while the vehicle is within the normal warranty coverage period.

 

Q. Is there any charge for the repair?

A. No. The remedy will be performed for the customer free of charge for parts and labor.

 

Q. Will I have to take my vehicle back to the selling dealer to have the service performed?

A. No, any authorized Nissan dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.

 

Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?

A. Certain MY2020 Nissan Versa (N18) vehicles manufactured from September 06, 2019 to September 23, 2019 at the Aguascalientes, Mexico plant are affected in the USA.

 

Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?

A. No.

 

Revision History: 

Date Announcement Purpose
February 19, 2020 Quality Hold New campaign announcement
February 27, 2020 Voluntary Safety Recall New Voluntary Safety Recall Campaign Announcement

 


 

Classification: Reference: Date:
FE20-001 NTB20-012 February 26, 2020

 

VOLUNTARY SAFETY RECALL CAMPAIGN
2020 VERSA; FUEL TANK

 

CAMPAIGN ID #: PM939
APPLIED VEHICLE: 2020 Versa (N18)

 

Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.

 

INTRODUCTION

Nissan is conducting this voluntary safety recall campaign on certain specific model year 2020 Versa vehicles to replace the fuel tank. This service will be performed at no charge to the customer for parts or labor.

 

IDENTIFICATION NUMBER

Nissan has assigned identification number PM939 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

DEALER RESPONSIBILITY

It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

 

SERVICE PROCEDURE

  1. Replace the fuel tank.
  • For fuel tank replacement, refer to the Electronic Service Manual (ESM), section ENGINE – FUEL SYSTEM – REMOVAL AND INSTALLATION – FUEL TANK.

 

PARTS INFORMATION

DESCRIPTION PART NUMBER QUANTITY
TANK ASSY-FUEL 17202-5EE0A 1
PACKING FUEL GAUGE 17342-EA000 Voluntary Safety Recall Campaign PM939 - Fuel Tank - 2020 Nissan Versa | small light 1
GASKET-EXHAUST 20691-19B0A Voluntary Safety Recall Campaign PM939 - Fuel Tank - 2020 Nissan Versa | small light 1
 

 

 

 

 

CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
PM939 Replace Fuel Tank PM9390 1.7 hrs

 

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION
February 26, 2020 NTB20-012 Original bulletin published

 


Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067

Mailing Address:
PO Box 685001
Franklin, TN 37068

 

NHTSA Recall 20V-112

OWNER NOTIFICATION

NOTIFICACIÓN PROPIETARIO

 

Dear Nissan Versa Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  Nissan has decided that a defect which relates to motor vehicle safety exists in certain 2020 Model Year Nissan Versa vehicles.  Our records indicate that you own or lease the Nissan vehicle identified by the VIN on the inside of this notice.

 

 

Reason for Recall 

Motivo del Retiro

Due to a manufacturing process issue, the fuel tank on certain 2020 Model Year Versa vehicles may have been manufactured out of specification, potentially resulting in a small hole in the tank seam.  If a small hole is present, a fuel leak may occur resulting in a strong fuel smell in the rear of the vehicle.  A fuel leak, in the presence of an ignition source, may lead to a fire.

 

 

What Nissan Will Do 

Qué Hará Nissan 

Your Nissan dealer will replace the fuel tank and gasket.  This service, free for parts and labor, can take up to two (2) hours to complete.  Please bring your vehicle in with less than ¼ tank of gas for your service.  Your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

 

 

What You Should Do 

Qué Debes Hacer

Please contact your Nissan dealer in order to arrange an appointment to have your vehicle repaired as soon as possible.  Please bring this notice with you when you keep your service appointment.  For more information about the recall, please visit https://nna.secure.force.com/recall?camp=PM939.

If you smell fuel in the vehicle, immediately contact your authorized Nissan dealer to have your vehicle remedied.

Por favor, póngase en contacto con su concesionario Nissan para concertar una cita para reparar su vehículo lo antes posible.  Se requiere que traigas esta notificación el día de tu cita.  Para obtener más información sobre el retiro, visite https://nna.secure.force.com/recall?camp=PM939.   

Si huele combustible en el vehículo, comuníquese inmediatamente con su distribuidor autorizado de Nissan para que reparen su vehículo. Traiga su vehículo con menos de ¼ de tanque de gasolina para su servicio.

If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 370685003. The toll free number is 1-800-867-7669.

Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1800-867-7669.

You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your cooperation.  We appreciate your Nissan ownership and apologize for any inconvenience this may cause you.

 

Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
NISSAN VERSA 2020

 


9 Associated Documents

Remedy Instructions and TSB

RCRIT-20V112-2881.pdf 54.553KB

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Miscellaneous Document – DIR Nissan Versa Fuel Tank Recall

RMISC-20V112-4703.pdf 488.805KB

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Defect Notice 573 Report

RCLRPT-20V112-4628.PDF 236.047KB

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Recall Acknowledgement

RCAK-20V112-6322.pdf 244.161KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V112-3631.pdf 586.04KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V112-3638.pdf 217.447KB

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V112-3341.PDF 211.233KB

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V112-4721.PDF 211.133KB

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V112-5510.PDF 211.319KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V112&docType=RCL

 


 

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