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February 26, 2020 NHTSA CAMPAIGN NUMBER: 20V112000
Insufficient Fuel Tank Wall Thickness/Fuel Leak
If a small hole is present, a fuel leak may occur if the operator fills the tank over half full, increasing the risk of a fire.
NHTSA Campaign Number: 20V112
Manufacturer Nissan
North America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 46
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2020 Versa vehicles. Due to a manufacturing issue, the fuel tank wall thickness may be insufficient, potentially causing a small hole in the tank seam area.
Remedy
Nissan will notify owners, and dealers will replace the fuel tank, free of charge. The recall began April 6, 2020. Owners may contact Nissan customer service at 1-800-867-7669.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
CAMPAIGN BULLETIN
| SAFETY RECALL |
Voluntary Safety Recall Campaign
Reference: PM939
Date: February 27, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM
Activation date: | Stop Sale In Effect |
| 2020 Versa (N18) | 46 | 11 | February 27, 2020 | YES |
***** Campaign Summary *****
Nissan is reclassifying an existing Quality Hold (PM939) as a Voluntary Safety Recall to replace the fuel tank for specific 2020 Versa (N18) vehicles identified in Service Comm. Due to a manufacturing deviation, the subject vehicles may be equipped with a fuel tank that contains an insufficient wall thickness. More specifically, the wall thickness in one area of the fuel tank was low due to a supplier manufacturing process issue. The low wall thickness, in combination with the burr trimming process, may have resulted in a small hole in the tank seam on certain tanks.
If a small hole is present, a fuel leak may occur if the customer fills the tank over half full. A leak will be detectable by a strong fuel smell in the rear of the vehicle. Under certain circumstances, there is potential for a thermal incident.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.
***** What Dealers Should Do****
- Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History Campaign I.D.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 15-460 for additional information
- Please continue to check newly arriving inventory for campaign applicability.
- Dealers must not sell, lease, trade, rent, or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
- Dealers should use NTB20-012 to correct any vehicles subject to this campaign.
- Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle.
***** Release Schedule *****
| Parts |
|
| Special Tools |
|
| Repair |
|
| Owner
Notification | Nissan will begin sending notifications to owners of all potentially affected vehicles in March 2020 via U.S. Mail. |
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q. Is this a Safety recall?
A. Yes
Q. What is the reason for the Voluntary Safety Recall?
A. Due to a manufacturing deviation, the subject vehicles may be equipped with a fuel tank that contains an insufficient wall thickness. More specifically, the wall thickness in one area of the fuel tank was low due to a supplier manufacturing process issue. The low wall thickness, in combination with the burr trimming process, may have resulted in a small hole in the tank seam on certain tanks.
Q. What is the possible effect of this condition?
A. If a small hole is present, a fuel leak may occur if the customer fills the tank over half full. A leak will be detectable by a strong fuel smell in the rear of the vehicle. Under certain circumstances, there is potential for a thermal incident.
Q. Is this a Stop Sale?
A. Yes.
Q. What will be the corrective action for this voluntary recall campaign?
A. The dealer will replace the fuel tank with a new one.
Q. If my fuel tank is being replaced, will I still have the same amount of fuel?
A. Yes. The dealer will transfer your fuel to the new tank. Customers are requested to bring their vehicles in for service with no more than ¼ tank of fuel to facilitate the repair.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, should take up to two (2) hours to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Nissan will begin sending notifications to owners of all potentially affected vehicles in March 2020 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. If a fuel leak or smell exists, owners should bring their vehicle to the dealer as soon as possible to be inspected.
Q. Is there anything owners can do to mitigate this condition?
A. No.
Q. Are parts readily available?
A. Yes.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Rental is available while replacement parts are on order.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $120 (Max) |
| Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to WBP19-017 for additional information on rental guidelines. | ||
Q. Will towing be provided?
A. Towing may be provided for the customer, if a fuel leak or strong fuel order is present, through roadside assistance (1-800-225-2476) while the vehicle is within the normal warranty coverage period.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain MY2020 Nissan Versa (N18) vehicles manufactured from September 06, 2019 to September 23, 2019 at the Aguascalientes, Mexico plant are affected in the USA.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. No.
Revision History:
| Date | Announcement | Purpose |
| February 19, 2020 | Quality Hold | New campaign announcement |
| February 27, 2020 | Voluntary Safety Recall | New Voluntary Safety Recall Campaign Announcement |
| Classification: | Reference: | Date: |
| FE20-001 | NTB20-012 | February 26, 2020 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2020 VERSA; FUEL TANK
CAMPAIGN ID #: PM939
APPLIED VEHICLE: 2020 Versa (N18)
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary safety recall campaign on certain specific model year 2020 Versa vehicles to replace the fuel tank. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PM939 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
SERVICE PROCEDURE
- Replace the fuel tank.
- For fuel tank replacement, refer to the Electronic Service Manual (ESM), section ENGINE – FUEL SYSTEM – REMOVAL AND INSTALLATION – FUEL TANK.
PARTS INFORMATION
| DESCRIPTION | PART NUMBER | QUANTITY |
| TANK ASSY-FUEL | 17202-5EE0A | 1 |
| PACKING FUEL GAUGE | 17342-EA000  | 1 |
| GASKET-EXHAUST | 20691-19B0A | 1 |
|
|
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT | ||
| PM939 | Replace Fuel Tank | PM9390 | 1.7 hrs | ||
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| February 26, 2020 | NTB20-012 | Original bulletin published |
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
NHTSA Recall 20V-112
OWNER NOTIFICATION
NOTIFICACIÓN PROPIETARIO
Dear Nissan Versa Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided that a defect which relates to motor vehicle safety exists in certain 2020 Model Year Nissan Versa vehicles. Our records indicate that you own or lease the Nissan vehicle identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
Due to a manufacturing process issue, the fuel tank on certain 2020 Model Year Versa vehicles may have been manufactured out of specification, potentially resulting in a small hole in the tank seam. If a small hole is present, a fuel leak may occur resulting in a strong fuel smell in the rear of the vehicle. A fuel leak, in the presence of an ignition source, may lead to a fire.
What Nissan Will Do
Qué Hará Nissan
Your Nissan dealer will replace the fuel tank and gasket. This service, free for parts and labor, can take up to two (2) hours to complete. Please bring your vehicle in with less than ¼ tank of gas for your service. Your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
What You Should Do
Qué Debes Hacer
Please contact your Nissan dealer in order to arrange an appointment to have your vehicle repaired as soon as possible. Please bring this notice with you when you keep your service appointment. For more information about the recall, please visit https://nna.secure.force.com/recall?camp=PM939.
If you smell fuel in the vehicle, immediately contact your authorized Nissan dealer to have your vehicle remedied.
Por favor, póngase en contacto con su concesionario Nissan para concertar una cita para reparar su vehículo lo antes posible. Se requiere que traigas esta notificación el día de tu cita. Para obtener más información sobre el retiro, visite https://nna.secure.force.com/recall?camp=PM939.
Si huele combustible en el vehículo, comuníquese inmediatamente con su distribuidor autorizado de Nissan para que reparen su vehículo. Traiga su vehículo con menos de ¼ de tanque de gasolina para su servicio.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 370685003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
SEOCONTENT-START
February 26, 2020
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed Defect Information Report (DIR) in accordance
with 49 CFR Part 573. A voluntary recall campaign will be initiated and your
office provided with the notices.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Mexicana, S.A, De C.V.
Fuel tank assembly part numbers:
Model Year/Make Model Part Description Part Number
MY2020 Nissan Versa FUEL TANK ASSY 172025EE0A
Gasket Kit GASKET KIT 17342EA000
Gasket GASKET – EXHAUST 2069119B0A
2. Vehicles Potentially Involved:
Certain Model Year 2020 Nissan Versa vehicles manufactured from
September 6, 2019 through September 23, 2019 at the Aguascalientes,
Mexico plant.
The affected fuel tanks are unique to the make and model vehicles
manufactured during the above dates provided by the supplier traceability
records. No other vehicles are affected.
The name and address of the fuel tank supplier is:
TI GROUP AUTOMOTIVE SYSTEMS
Av. Del Siglo #250, Int. 0, Ciudad Industrial
Parque Industrial Millenium
San Luis Potosí, SLP, Mexico
Carlos Saucedo
Phone: +52 444 137 0011
Email: casaucedo@tifs.com
3. Total Number of Vehicles Potentially Involved:
Approximately 46 Model Year 2020 Nissan Versa vehicles
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
1%1
1 The estimated percentage of vehicles involved with defect is unknown. However, 1% is used on
NHTSA’s safety portal because it will not allow a non-numeric value.
5. Description of the Defect:
Due to a manufacturing deviation, the subject vehicles may be equipped with
a fuel tank that contains an insufficient wall thickness. More specifically, the
wall thickness in one area of the fuel tank was low due to a supplier
manufacturing process issue. The low wall thickness, in combination with the
burr trimming process, may have resulted in a small hole in the tank seam on
certain tanks.
If a small hole is present, a fuel leak may occur if the customer fills the tank
over half full. A leak will be detectable by a strong fuel smell in the rear of
the vehicle. Under certain circumstances, there is potential for a thermal
incident.
6. Chronology of Principal Events:
Early January 2020 – Nissan became aware of a customer report of a strong
fuel smell in the rear, lower area of a model year 2020 Versa vehicle in
Mexico.
During the course of the dealer investigation and repair, the dealer identified
a small hole in the seam of the fuel tank that appeared to be the source of
the fuel leak. Nissan notified the fuel tank supplier of the issue.
An audit of the supplier records indicated that a blow mold machine failure
resulted in the potential for low wall thickness on certain tanks. This
condition, combined with a molding burr trimming process, resulted in a
small hole along the tank seam. Supplier records identified 135 tanks (46
manufactured for U.S. market) within the affected range of the subject
condition.
February 13, 2020 – Nissan performed a check of U.S. dealer inventory and
found eleven (11) Versa vehicles in dealer inventory with fuel tanks
manufactured within the subject range.
February 19, 2020 – Based on the foregoing, Nissan decided to conduct a
Safety Recall Campaign in accordance with the defect notification
requirements specified in 49 CFR Part 573 to remedy the remaining vehicles.
7. Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles by first-class mail
on March 23, 2020. Dealers will be notified on February 27, 2020. The
dealer will replace the fuel tank, including a new gasket.
Nissan will not include a statement in the Part 577 owner notification
concerning reimbursement for the cost of obtaining a pre-notification remedy
as the subject vehicles are under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| NISSAN | VERSA | 2020 |
9 Associated Documents
Remedy Instructions and TSB
RCRIT-20V112-2881.pdf 54.553KB
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Miscellaneous Document – DIR Nissan Versa Fuel Tank Recall
RMISC-20V112-4703.pdf 488.805KB
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Defect Notice 573 Report
RCLRPT-20V112-4628.PDF 236.047KB
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Recall Acknowledgement
RCAK-20V112-6322.pdf 244.161KB
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Manufacturer Notices(to Dealers,etc)
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V112-3638.pdf 217.447KB
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Recall Quarterly Report #2, 2020-3
RCLQRT-20V112-3341.PDF 211.233KB
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Recall Quarterly Report #1, 2020-2
RCLQRT-20V112-4721.PDF 211.133KB
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Recall Quarterly Report #3, 2020-4
RCLQRT-20V112-5510.PDF 211.319KB
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