Voluntary Recall Campaign 2018 Nissan Altima; AV Control Unit (Infotainment) Software Update

 

Classification:	Reference:	Date:
EL19-060	NTB19-107	December 5, 2019

 

VOLUNTARY RECALL CAMPAIGN

2018 ALTIMA; AV CONTROL UNIT (INFOTAINMENT)  SOFTWARE UPDATE

 

CAMPAIGN ID #:	R1911
NHTSA #:	19V-654
APPLIED VEHICLE:	2018 Altima (L33)

 

Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.

 

INTRODUCTION

Nissan is conducting this voluntary recall campaign on certain specific model year 2018 Altima vehicles to update the AV Control Unit (Infotainment) software. This service will be performed at no charge to the customer for parts or labor.

 

IDENTIFICATION NUMBER

Nissan has assigned identification number R1911 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

DEALER RESPONSIBILITY

It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory.  Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale.  Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

 

 

REQUIRED SPECIAL TOOL

 

SD Card J-52812-26

 

• Special tool SD Card J-52812-26 has been shipped to each dealer (see Figure 1).

 

• Additional SD cards are available from TechMate: nissantechmate.com or 1-800-662-2001.

 

 

IMPORTANT:

It is highly recommended that the provided campaign SD card, J-52812-26, be used.

 

HINT:

• If unavailable, the reprogramming software may be downloaded onto special tool SD card J-52727-2 using the Infotainment Software Download procedure.
  • Special tool SD card J-52727-2 has also been shipped to each dealer.
  • Click here to access the Infotainment Software Download procedure. After the software has been downloaded, continue to step 1 in this bulletin.

 

SERVICE PROCEDURE

 

Update AV Control Unit

 

NOTE: Refer to Figure 2 below for location of controls and SD card slot.

 

1. Make sure the MAP SD card (not the software update card) is inserted in the SD card slot before starting the software update procedure.

 

2. Turn the ignition to ON/ACC.

 

3. Turn the hazard warning lamps ON to prevent the BCM from entering battery saver mode.

 

4. Ensure the map is displayed on the screen by pressing the MAP button.

 

5. Ensure the audio system is OFF.

 

6. Access the System Diagnostic Menu.

 

• Press and hold down the MENU button and at the same time rotate the volume knob (Figure 3) more than three clicks in each direction (back and forth) until System Diagnostic Menu displays (Figure 4).

 

   NOTE: The audio system must be OFF in order to enter the System Diagnostic Menu.

 

7. Select Confirmation/Adjustment (Figure 4).

 

8. Use the scroll bar to scroll down, and then select Software Update (Figure 5).

 

9. Select YES (Figure 6).

 

• The system will reboot automatically.

 

• The reboot is complete when the message in Figure 7 displays. DO NOT select “OK” or “CANCEL” at this time.

 

10. Remove the MAP SD card.

 

• Refer to Figure 2 on page 3 for the SD card location.

 

• The SD card slot has a small cover. To access the MAP SD card, open the cover with a suitable tool.

 

• Push on the MAP SD card, and then it will eject.

 

11. Install special tool J-52812-26 (provided; Figure 8) into the SD card slot.

 

12. Select OK (Figure 9).

 

• Once OK has been selected, the message in Figure 10 should appear.

 

• An update status progress bar will appear (Figure 11).

 

• The software update will take approximately 5-7 minutes.

 

• After the update has completed, the screen in Figure 12 should display.

 

13. Remove J-52812-26 from the SD card slot.

 

14. Insert the MAP SD card.

 

15. Select OK (Figure 13).

 

• After selecting OK, the screen in Figure 14 should display after 1-2 minutes.

 

16. Turn the hazard warning lamps OFF.

 

17. Turn the ignition OFF.

 

18. Turn the ignition ON.

 

The procedure is now complete.

 

CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID	DESCRIPTION	OP CODE	FRT
R1911	Reprogram AV Control Unit	R1911G	0.3 hrs
	Reprogram not needed	R19113	0.2 hrs

 

AMENDMENT HISTORY

PUBLISHED DATE	REFERENCE	DESCRIPTION
December 5, 2019	NTB19-107	Original bulletin published

 

---

Remedy Instructions and TSB

RCRIT-19V654-8488.pdf 720.774KB

 

---

 

Nissan Navigation Updates

navigation system map updates and related products for your Nissan vehicle

 

This product presentation was made with AAWP plugin.