Voluntary Safety Recall Campaign 2002-2003 Infiniti QX4; Front Passenger Air Bag Inflator

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Classification: Reference: Date:
RS17-020b ITB17-021b January 15, 2020





This bulletin has been amended. See AMENDMENT HISTORY on page 20. 

Please discard previous versions of this bulletin.


CAMPAIGN ID #: R1702,  R1713,  R1714
NHTSA #: 15V-287,  17V-068
APPLIED VEHICLES: 2002-2003 QX4 (JR50)


Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.



Infiniti is conducting a Voluntary Safety Recall Campaign to replace the front passenger air bag inflator on certain specific 2002-2003 QX4 vehicles at no charge to customers for parts or labor.

Takata has issued return packaging, shipping labels, documents, and directions that must be used and followed in order to properly carry out this campaign. Takata’s documentation is attached and is part of this bulletin.



Infiniti has assigned identification numbers R1702, R1713, and R1714 to this campaign.  Use the VIN and Service COMM to determine the correct campaign identification number for a given vehicle. The correct number must appear on all communication and documentation of any nature dealing with this campaign.



It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a retailer’s inventory.  Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale.  Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.

Infiniti Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.





Quick Scan Tool (J-52352)

  • Each Infiniti retailer has been shipped one Quick Scan Tool (J-52352).
  • Additional tools can be obtained from TechMate: nissantechmate.com or 1-800-662-2001.




Register the New Inflator


  1. Obtain a new inflator from your parts department.


  •  New inflator is listed in the Parts Information.


  1. Attach the quick scan tool (J-52352) to your CONSULT PC USB port.


  1. On the left side of the ASIST main menu, select Tech Support Info, then Inventory Vehicle Actions.


  1. Select CLICK HERE (Air Bag to VIN Registration).


  1. Use the quick scan tool to scan the bar code (VIN) on the vehicle B-pillar label.



  • Some labels may not scan quickly.


  • Hold the scan tool approximately 6 inches away from the label.


  • Hold the trigger down until the label is read (this may take several seconds).


  • VIN will automatically populate (see Figure 5).


  • If needed, VIN can be entered manually.


  1. Use the quick scan tool to scan the bar code (serial number) on the side of the box of the new inflator (see Figures 6 and 7).


  • The serial number will automatically populate (see Figure 5 on the previous page).


    NOTE: DO NOT scan the part number label.


NOTE: If needed, the serial number can be entered manually.


  1. Select Submit on the ASIST screen (see Figure 5 on the previous page).


Inflator replacement


IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when working on or near a Supplemental Restraint System (SRS), such as an air bag.


CAUTION: Handle interior trim carefully to avoid damage. Work with clean hands and clean tools to avoid dirt and stains. Use protective covers as needed.


  1. Write down the radio settings.


  1. Turn the ignition OFF.


  1. Disconnect both battery cables, negative cable first.


  1. Wait at least 3 minutes.


  1. Remove the passenger air bag module (module) from the vehicle.


  • Refer to the Electonic Service Manual (ESM), Section RS-Restraint System, for module removal.


  1. Set the module in a clean working area.


NOTE: Do not set the module with cover facing down.


  1. Securely mount the air bag module support (support) in a vice (see Figure 8).



  • Work from behind and to the sides of the support.
  • Wear safety glasses while performing inflator replacement.


  1. Disconnect the harness clip from the module frame.


  1. Attach the support bracket to the module frame.


  • Tighten the bolts holding the support bracket to the module frame.


  • Leave the L brackets on each end slightly loose to allow for positioning of the module in the support.


  1. Mount the module in the support.


  • Use bolts and nuts supplied with the support.


  1. Make sure the module is centered in the support.


NOTE: Centering the module in the support will  allow access to the inflator securing nuts  through the slots in the support.


  1. Tighten all of the mounting bolts and nuts that hold the module to the support.


  1. Cut the rubber end from the corrugated harness cover.


  1. Attach a shorting pin to the harness wires as shown.


  • Use an insulation displacement type wire connector as a shorting pin.


  • Refer to the Parts Information for additional connector/shorting pin information.


  1. Cut off the connector end.


  1. Remove the 4 nuts from the module that hold the inflator in place (see Figures 16 and 17).


  • Use a ratchet and extension.


  • Remove the 4 nuts.


NOTE: These nuts will not be reused.


  1. Remove the inflator stopper.


NOTE: This inflator stopper will not be reused.


  1. Push the right side of the inflator out of the module.


  • Twist the inflator about 45 degrees to allow room for the connector and harness to fit through the opening.


  1. Pull the inflator completely out of the module form the left side.


  1. Set the old inflator in the clean working area making sure it does not roll and fall to the floor.



  • Follow the return instructions provided by Takata.


  • Takata supplied return instructions are attached to this bulletin on page 21.


  1. Remove the new inflator from the box.


  1. Slide the new inflator into the module from the left side.


  1. Make sure the inflator is positioned / oriented correctly, as shown.


  • The flat side of the metal inflator connector end (on the right side) must face the flat side of the inflator housing.


  • When the inflator is properly oriented, the yellow tab will be in the position shown in Figure 22.


  1. Install the new inflator stopper.


  • New inflator stopper is included in the harness kit listed in the Parts Information.


NOTE: Refer to Figure 23a to ensure the new inflator stopper is used.


  1. Install the 4 inflator securing nuts finger tight (see Figure 24).


  • Make sure to use new nuts.


  • New nuts are included with the new harness kit, listed in the Parts Information.


  1. Make sure the inflator is pushed all the way into its housing – no gap on the right side (see Figure 24).


  1. Make sure there is no gap between the inflator stopper and the inflator (see Figure 24).


  1. Tighten and torque the 4 inflator securing nuts.


  • Torque nuts to:

3.9 N•m (0.39 kg-m, 34 in-lb)  


  • Torque nuts in the order shown.


  1. Attach the new harness to end of the inflator.  


NOTE: Once the harness is connected it cannot be removed.


  • Remove the dust proof sticker covering the end of the inflator.


  • Refer to Figures 26, 27, and 28.


  • Make sure the T shape at the inflator end aligns with the T shape of the connector.


  • Make sure harness connector is fully engaged / seated (see Figure 28).


  1. Remove the module from the support and set it in the clean working area.


  1. Remove the support bracket from the module.


  1. Attach the harness clip to the module frame.


  1. Reinstall the module into the vehicle in reverse order of removal.


  • Make sure to use new module mounting bolts included with the new harness kit


  1. Connect both battery cables – positive cable first.


  1. Turn the ignition ON.


  1. Reset the clock and the radio settings.


  1. Turn the ignition from “OFF” to “ON” position and observe the air bag warning light:


  • Light should illuminate for 7 seconds and then go out.


NOTE: If the Air Bag Warning light does not operate as described above there may be an issue not  covered by this campaign. Refer to ASIST and the appropriate Service Manual for additional diagnostic and repair information.


  1. Return the removed (old / non-deployed) inflator in the box that the new inflator came in.


  • Follow the return instructions provided by Takata.


  • Takata supplied return instructions are attached to this bulletin on page 21.



Inflator 98561-7998E 1
Harness Kit

(Includes harness, module mounting bolts, stopper bracket and inflator securing nuts)

B4A67-5W50D 1
Shorting Pin

(Insulation Displacement Connector for 22-18 gauge wire)

NAPA item # 784566

Grainger Item # 4YT50

or equivalent available from local auto supply




  • Return the removed (old / non-deployed) inflator in the box that the new inflator came in.
  • Follow the return instructions provided by Takata.
  • Takata supplied return instructions are attached to this bulletin on page 21.



NOTE: Use the VIN and Service COMM to determine the correct campaign identification number for a given vehicle. The correct number must appear on all communication and documentation of any nature dealing with this campaign.

Submit a “CM” line claim using the following claims coding:

R1702 Remove and replace front passenger air bag inflator R17020 1.0 Hrs.
R1713 Remove and replace front passenger air bag inflator R17132 1.0 Hrs.
R1714 Remove and replace front passenger air bag inflator R1714D 1.0 Hrs.



041 Shorting Pin

(Insulation Displacement Connector  for 22-18 gauge wire)




March 9, 2017 ITB17-021 Original bulletin published
June 15, 2017 ITB17-021a CLAIMS INFORMATION and page 1 revised
January 15, 2020 ITB17-021b CLAIMS INFORMATION revised and Campaign ID # added



Takata Document


Remedy Instructions and TSB ITB17-021b

RCRIT-20V008-7286.pdf 1364.418KB

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