Voluntary Safety Recall Campaign PM971 - Stop Lamp Switch

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March 3, 2021 NHTSA CAMPAIGN NUMBER: 21V135000

Brake Lights May Not Illuminate

The brake lights may not illuminate, increasing the risk of a crash.

NHTSA Campaign Number: 21V135

Manufacturer Nissan North America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 807,376

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2016-2019 Nissan Sentra vehicles. The brake light switch may become contaminated, preventing the circuit from closing and the brake lights from illuminating.

Remedy

Dealers will replace the brake light switch and install a protective grommet, free of charge. Owner notification letters were mailed May 3, 2021. Owners may contact Nissan customer service at 1-800867-7769. Nissan’s number for this recall is PM971.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Nissan has a Recall

Affected Models/Years:	Affected Population:	Dealer Inventory:	SERVICE COMM Activation date:	Stop Sale In Effect
2016-2019 Sentra (B17)	807,376	NA	March 9, 2021	YES

***** Campaign Summary *****

Nissan is issuing a Voluntary Safety Recall on specific 2016-2019 Sentra (B17) vehicles identified in Service Comm to address a stop lamp switch concern. The stop lamp switch on the subject vehicles may become contaminated with silicon off-gassing from silicon-based grease used in surrounding components (HVAC and brake booster clevis pin) in close proximity. Oxidation may occur at the switch contact surface due to electric arcing, resulting in silicon dioxide build-up. This build-up may lead to open circuit issues and an inoperative stop lamp switch.

If this condition occurs, the customer may notice illumination of the Anti-Lock Braking (ABS) or Vehicle
Dynamic Control (VDC) warning lamp(s), the rear stop lamps may not illuminate and/or the engine may
not start. Rear stop lamps not illuminating could potentially increase the risk of a crash.

Affected vehicles are subject to stop sale.

***** Release Schedule *****

Parts

Parts listed below are on restriction and may be ordered via DBS.

Part Number	Description	Quantity
25320-9AE0A	Switch Assy-Stop Lamp	1
24268-6KE0A	Grommet	1

NOTE: Parts replaced under this campaign activity will be collected. Parts requested are VIN and repair order specific It is important for dealers to return parts applicable to the VIN and repair order identified.

Repair

NTB21-026

Owner Notification

Nissan began sending owners of all potentially affected vehicles an interim notification letter in April 2021, via U.S. Mail.

Owners will be sent a second notification inviting them to schedule their vehicle for repair when parts are readily available.

***** Dealer Responsibility*****

It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign ID. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.

Frequently Asked Questions (FAQ):

Q. Is this a recall?

Yes.

Q. What is the reason for the recall?

The stop lamp switch on the subject vehicles may become contaminated with silicon off-gassing from silicon-based grease used in surrounding components (HVAC and brake booster clevis pin) in close proximity. Oxidation may occur at the switch contact surface due to electric arcing, resulting in silicon dioxide build-up. This build-up may lead to open circuit issues and an inoperative stop lamp switch.

Q. What is the possible effect of the condition?

If this condition occurs, the customer may notice illumination of an Anti-Lock Braking System (ABS) or Vehicle Dynamic Control (VDC) warning lamp(s), the rear stop lamps may not illuminate and/or the engine may not start/crank. Rear stop lamps not illuminating could potentially increase the risk of a crash.

Q. Is this a Stop Sale?

Yes.

Q. What will be the corrective action for this voluntary recall campaign?

Dealers will replace the stop lamp switch, and add a grommet and electrical tape as a protective layer.

Q. What should I tell inquiring customers?

Ask the customer if any of the following conditions apply to their vehicle:

Illuminated Anti-Lock Braking System (ABS) or Vehicle Dynamic Control (VDC) warning lamp(s)
Intermittent or current no-start/crank condition
Intermittent or current inoperative brake lights

Customers may continue to drive their vehicle if these conditions do not occur. However, if any of the conditions do occur, please contact your local Nissan dealer for immediate service and instructions on how to transport your vehicle to the dealership. Rental is available under the campaign until parts are available.

Q. How long will the corrective action take?

This free service should take up to one (1) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

Q. When will vehicle owners be notified?

Nissan began notifying affected owners via US mail in April 2021, instructing them to contact their authorized Nissan dealer if they experience illumination of an Anti-Lock Braking System (ABS) or Vehicle Dynamic Control (VDC) warning lamp(s), the rear stop lamps do not illuminate and/or the engine may not start/crank.

- Owners will be sent a second notification inviting them to schedule their vehicle for repair when parts are readily available.
  - o We anticipate this invitation to repair mailing to begin in fall 2021.

Q. Is my vehicle safe to drive?

The customer may continue to drive the vehicle unless the following conditions occur:

Illuminated Anti-Lock Braking System (ABS) or Vehicle Dynamic Control (VDC) warning lamp(s)
Intermittent or current no-start/crank condition
Intermittent or current inoperative brake lights

If any of the conditions do apply, please contact your local Nissan dealer for immediate service and instructions on how to transport your vehicle to the dealership. Rental is available under the campaign while parts are on order.

Q. Is there anything owners can do to mitigate this condition?

No.

Q. Are parts readily available?

Parts are on restriction and may be ordered via DBS.

Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?

Yes. Complimentary alternate transportation is available, upon customer request, while parts are on order.

EXPENSE Code	DESCRIPTION	AMOUNT
502	Rental Expense	$840 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement

Q. Is there any charge for the repair?

No. The remedy will be performed for the customer free of charge for parts and labor.

Q. Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would lil<e to have the corrective action completed.

Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

Q. What model year vehicles are involved?

Certain Model Year 2016-2019 Nissan Sentra vehicles manufactured from December 1, 2015 to November 23, 2019 at the Aguascalientes 1 and 2 plants are affected.

Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

DEFECT INFORMATION REPORT

Manufacturer:

Nissan Mexicana, S.A. de C.V. Aguascalientes 1 & 2 plants

Vehicles Potentially Involved:

Certain Model Year 2016-2019 Nissan Sentra vehicles manufactured from December 1, 2015 (SOP) to November 23, 2019 (EOP) at the Aguascalientes 1 and 2 plants.

This issue is unique to Model Year 2016-2019 Nissan Sentra vehicles due to the combination of clevis pin grease that uses a high concentration of silicon, and a bulb system that uses a high current switch. Specifically, the layout of the clevis pin and brake lamp switch being in close proximity to one another is unique on the Sentra model. No other Nissan or INFINITI vehicles share this specific combination of factors and are therefore unaffected by the issue described in Section 5 below.

The name, description and part number of the recalled components are below:

Part Name	Part Description	Part Number(s)
SWITCH ASSY-STOP LAMP	Stop Lamp Switch	25320 AX10A
GROMMET	Grommet	24268 6KE0A

Total Number of Vehicles Potentially Involved:

Approximately 807,376 vehicles may be affected as shown in the table below:

Model Year / Model	Number of Vehicles
MY 2016 Nissan Sentra	164,276
MY 2017 Nissan Sentra	231,360
MY 2018 Nissan Sentra	168,289
MY 2019 Nissan Sentra	243,451

Percentage of Vehicles Estimated to Actually Contain the Defect:

Approximately 20.2%^[1]

Description of the Defect:

The stop lamp switch may become contaminated with off-gassing from silicon-based grease used in surrounding components (HVAC and brake booster clevis pin) in close proximity. Oxidation may occur at the switch contact surface due to electric arcing, resulting in silicon dioxide build-up. This build-up may lead to open circuit issues and an inoperative stop lamp switch.

If this condition occurs, the customer may notice a malfunction indicator light (MIL) ON, the rear stop lamps may not illuminate and/or the engine may not start. Rear stop lamps not illuminating could potentially increase the risk of a rear end crash.

Chronology of Principal Events:

In late 2015, Nissan switched from a low-current to a high-current brake lamp switch and from Light-Emitting Diode (LED) bulbs to regular bulbs for rear lamps in Sentra vehicles. Nissan noticed that after the change, warranty claims began to increase. Nissan opened an investigation to study the rate increase. The majority of these claims indicated a ‘no-start’ condition and the incident rate, while higher than the low-current LED lamps, was not initially significant.

Initial investigation led to possible silicone contamination of the switch, so Nissan added fluorine grease on the rod of the stop lamp switch in production as a sealant to avoid the silicone intrusion into the switch. From 2016 until late 2017, a seasonal trend in the warranty incidents was observed and Nissan continued to investigate the issue. At the time it was unclear if the source of the silicone contamination was external or internal to the manufacturing process. To better understand the issue, Nissan continued to monitor the lower frequency claims throughout 2017.

In 2018, Nissan observed an increase in the seasonal trend in these vehicles and initiated a returned part investigation to collect parts for analysis. Nissan also initiated scramble activities to secure customer vehicles that were experiencing these issues. Testing of the collected samples provided evidence of silicone contamination. In October 2018, Nissan removed silicone grease from the HVAC blower assembly to reduce the potential for contamination. Incident rates for vehicles produced after this countermeasure showed decreased incident rates. Nissan continued to collect pre-countermeasure parts. Testing of the collected samples provided evidence that grease used in the brake clevis pin had the possibility to come into contact with the stop lamp switch. Nissan adopted an additional countermeasure in production to clean grease from the brake booster clevis pin.

October 2019 through March 2020 – Nissan continued to collect incident parts from the field as part of the ongoing field incident monitoring activity, and return to the supplier for analysis. This activity included analysis of vehicles to collect stop lamp switch parts with the alleged ‘no-start’ condition for further investigation.

In order to obtain additional stop lamp switch parts for analysis, Nissan continued to pursue scramble activities. Nissan worked with Sentra customers to locate and organize scramble opportunities to inspect vehicles that matched the subject condition of the customer complaints. The investigation of a part collected during a scramble activity in January 2020 revealed a significant amount of grease on the brake pedal. The stop lamp switch part was collected and sent to the supplier for further analysis. In addition to the parts collection activity, Nissan conducted analysis of customer field data.

April 2020 through September 2020 – The investigation of return parts confirmed that grease inside the stop lamp switch housing caused a buildup of silicone dioxide on the contacts, which resulted in an intermittent failure. Nissan concentrated its investigation on the differences between Sentra and other Nissan models with a similar stop lamp switch and brake pedal design. The investigation focused on how the clevis pin grease was getting inside the stop lamp switch, and the effect of having a high-current stop lamp switch versus a low-current switch used in other models. This portion of the investigation was rather complex, in that it involved horizontal confirmation of the design differences of six (6) different Nissan models, in multiple markets, across several manufacturing plants.

October 2020 through December 2020 – Nissan analyzed the design difference in distance between the clevis pin and stop lamp switch for Sentra models versus other Nissan models. The Sentra had the shortest distance between the brake booster clevis pin and stop lamp switch (17.83mm). This was almost half the next shortest distance of any other model. This shorter distance, in combination with the high current switch (12.05A), resulted in a unique susceptibility to silicone contamination not present in other Nissan models.

January 2021 through February 2021 – Nissan initiated a design study of the subject condition to analyze how silicone contamination of the stop lamp switch would affect a vehicle equipped with a mechanical key ignition versus a vehicle equipped with a push-tostart ignition system. The study showed that Sentra vehicles equipped with a push-to-start ignition system that were affected by this condition may experience a malfunction indicator light (MIL) ON, the rear stop lamps may not illuminate and/or the engine may not start. However, after one ignition OFF/ON cycle, the customer would be unable to drive the vehicle because a ‘no-start’ condition occurs, thereby significantly reducing the risk of driving with inoperative rear stop lamps.

Sentra vehicles equipped with a mechanical key ignition system that were affected by this condition may experience similar symptoms as push-to-start ignition systems, but with one key difference. Owners could continue to drive with the possibility of having inoperative rear stop lamps since they would not experience a ‘no-start’ condition with the mechanical key system.

February 24, 2021 – Upon reviewing the results of the scrambles, design study, and comprehensive parts investigation, Nissan decided to conduct a recall campaign to remedy this issue due to the safety risk of driving with inoperative stop lamps.

September 2021 through December 2021 – Due to lower than expected inventory of replacement parts, Nissan continued discussions with the supplier for an updated parts schedule. Upon receiving estimated parts availability timing, Nissan reached out to NHTSA to explain the additional parts delay. Nissan also decided to send affected customers a second interim notification advising them of the new final remedy timing.

Description of Corrective Action:

Owners of all potentially affected vehicles received an interim notification beginning on April 20, 2021. Dealers were notified on March 9, 2021. The interim notification will instruct owners to schedule an appointment with their dealers for repair if their vehicle is experiencing the subject condition. The remedy will be to replace the stop lamp switch and install a switch protective grommet, at no cost to owners for parts or labor. When additional remedy parts are available in Fall 2021, owners will receive a second notification advising them to bring their vehicles into the dealer for repair.

Due to limited parts availability, owners will receive a second interim notification in late January 2022, reminding owners to schedule an appointment with their dealers for repair if their vehicle is experiencing a subject condition. When additional remedy parts are available in Summer 2022, all remaining owners will receive a final notification advising them to bring their vehicles into the dealer for repair.

Your office will be provided with the interim Part 577 owner notification.

Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

[1] The estimated percentage of vehicles involved with defect is 20.2. However, 20% is used on NHTSA’s safety portal because it will not allow decimal values.

SEOCONTENT-START

INTERIM OWNER NOTIFICATION NHTSA Recall 21V-135
NOTIFICACIÓN PROVISIONAL AL PROPIETARIO
Dear Nissan Sentra Owner:
This interim notice is sent to you in accordance with the National Traffic and Motor Vehicle
Safety Act. Nissan has decided that a defect which relates to motor vehicle safety exists in
certain 2016-2019 Model Year Nissan Sentra vehicles. Our records indicate that you own or lease
the Nissan vehicle identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
The stop lamp switch on your Sentra vehicle may become contaminated with silicon off-gassing
from silicon-based grease used in surrounding components in close proximity. Oxidation may
occur at the switch contact surface due to electric arcing, resulting in silicon dioxide build-up.
This build-up may lead to open circuit issues and an inoperative stop lamp switch.
If this condition occurs, you may notice a malfunction indicator light (MIL) ‘ON,’ the rear stop
lamps may not illuminate and/or the engine may not start. If the rear stop lamps do not
illuminate when braking, this could increase the risk of a crash.
What Nissan Will Do
Qué Hará Nissan
If you do not have MIL warning continuously illuminated (10 seconds or longer), rear stop lamps
not illuminating and/or intermittent starting issues, Nissan is currently preparing parts to
remedy your vehicle. The remedy for this recall is anticipated to be available in Fall 2021. When
the remedy is available, Nissan will send you a second letter asking you to bring your vehicle to
a Nissan dealer for repair, which will be free of charge for parts and labor.
What You Should Do
Qué Debes Hacer
You may continue to drive your vehicle unless the following conditions occur:
 The MIL is illuminated continuously
 Intermittent or current no-start condition
 Intermittent or current inoperative brake lights
If any of the conditions occur, please contact your local Nissan dealer for immediate service
and instructions on how to transport your vehicle to the dealership. A rental is available if
you require alternative transportation until parts are available, your Nissan dealer will make
appropriate arrangements at no cost to you.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PM971.
Para obtener más información sobre el retiro, visite
https://nna.secure.force.com/recall?camp=PM971.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact
the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos,
puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer
Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El
número libre de cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te
ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

*******************************************************************************************************************

RENTAL FLEET OWNER NOTIFICATION NHTSA Recall 21V-135
Dear Nissan Sentra Rental Fleet Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nissan has decided that a defect which relates to motor vehicle safety exists in certain 2016-2019
Model Year Nissan Sentra vehicles. Our records indicate that you own or lease the Nissan
vehicles identified on the enclosed VIN list.
Reason for Recall
The stop lamp switch on your affected Sentra vehicles may become contaminated with silicon
off-gassing from silicon-based grease used in surrounding components in close proximity.
Oxidation may occur at the switch contact surface due to electric arcing, resulting in silicon
dioxide build-up. This build-up may lead to open circuit issues and an inoperative stop lamp
switch.
If this condition occurs, you may notice a malfunction indicator light (MIL) ‘ON,’ the rear stop
lamps may not illuminate and/or the engine may not start. If the rear stop lamps do not
illuminate when braking, this could increase the risk of a crash.
What Nissan Will Do
Nissan is currently preparing parts to remedy your vehicles and will ship them to local dealers as
they become available. Nissan expects to have enough parts available by the end of May 2021 to
repair all affected fleet vehicles and will conduct weekly shipments throughout the month to
local dealers.
Nissan dealers will be able to complete this remedy free of charge. Please contact your local
Nissan dealer in order to arrange an appointment if you choose to have your vehicle repaired. If
you prefer to perform the repair on your own, please contact your local Nissan dealer for
instructions on how to obtain parts and have the campaign repair completed at no expense to
you.
What Rental Fleet Owners Should Do
If any of the following conditions occur in your affected vehicles, please contact your local
Nissan dealer for immediate service and instructions on how to transport your vehicle to the
dealership:
 The MIL is illuminated continuously
 Intermittent or current no-start condition
 Intermittent or current inoperative brake lights
If one or more of these conditions occur, dealers will replace the stop lamp switch, and add a
grommet and electrical tape as a protective layer, which will be free of charge for parts and labor.
This free service should take up to one (1) hour to complete but your Nissan dealer may require
your vehicle for a longer period of time based upon their work schedule.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PM971.
If the dealer fails to, or is unable to make the necessary repairs free of
charge, you may contact the National Consumer Affairs Department,
Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The
toll free number is 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.

******************************************************************************************************************

~ SAFETY RECALL CAMPAIGN
NISSAN BULLETIN
~ Stop Lamp Switch
Voluntary Safety Recall Campaign
Reference: PM971
Date: December 16, 2021
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory
covered by this notification until the campaign action is performed.
REVISED December 16, 2021
Please discard earlier versions of this bulletin.
The announcement from September 10, 2021 has been revised to include the following:
Parts are on restriction and may be ordered via DBS.
Affected
Affected Models/Years: Population:
2076-2079 Sentra (B17} -807,376
***** Campaign Summary*****
Dealer
Inventory:
NA
SERVICE COMM
Activation date: -March 9, 2027
Stop Sale
In Effect
Nissan is issuing a Voluntary Safety Recall on specific 2076-2019 Sentra (B77) vehicles identified in Service
Comm to address a stop lamp switch concern. The stop lamp switch on the subject vehicles may
become contaminated with silicon off-gassing from silicon-based grease used in surrounding
components (HVAC and brake booster clevis pin) in close proximity. Oxidation may occur at the switch
contact surface due to electric arcing, resulting in silicon dioxide build-up. This build-up may lead to open
circuit issues and an inoperative stop lamp switch.
If this condition occurs, the customer may notice illumination of the Anti-Lock Braking (ABS) or Vehicle
Dynamic Control (VDC) warning lamp(s), the rear stop lamps may not illuminate and/or the engine may
not start. Rear stop lamps not illuminating could potentially increase the risk of a crash.
Affected vehicles are subject to stop sale.
***** What Dealers Should Do****
Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or
DBS National Service History Campaign ID. PM971
Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this
recall campaign until after the vehicle has been repaired
If a retailed vehicle affected by this campaign ID visits the dealer for service, the dealer should
inform the customer about the recall campaign and communicate that parts may need to be
ordered
CAMPAIGN ID: PM971 I REVISION 5
If the customer is experiencing the following conditions, rental is available under the
campaign until parts are available:
Illumination of the Anti-Lock Braking System (ABS) or Vehicle Dynamic Control
(VDC) warning lamp(s)
Rear stop lamps may not illuminate
Engine may not start/crank
If the customer’s vehicle is not experiencing any of the subject conditions and the
customer has been informed of the condition and potential effects, customer may
continue to operate their vehicle until the conditions occur or parts are readily available.
Dealers should use NTB21-026 to correct any vehicles subject to this campaign.
Once remedied, dealers should submit the claim using the claims coding provided and release
the vehicle.
***** Release Schedule *****
Parts listed below are on restriction and may be ordered via DBS.
24268-6KEOA
NOTE: Parts replaced under this campaign activity will be collected Parts requested
are VIN and repair order specific It is important for dealers to return parts applicable
to the VIN and repair order identified
NTB21-026
Nissan began sending owners of all potentially affected vehicles an interim
notification letter in April 2021, via US Mail.
Owners will be sent a second notification inviting them to schedule their vehicle
for repair when parts are readily available.
***** Dealer Responsibility*****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the
appropriate Campaign ID. for the campaign status on each vehicle falling within the range of this
voluntary recall campaign, which for any reason enters the service department This includes vehicles
purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
CAMPAIGN ID: PM971 I REVISION 5
Frequently Asked Questions (FAQ):
Q. Is this a recall?
A. Yes.
Q. What is the reason for the recall?
A. The stop lamp switch on the subject vehicles may become contaminated with silicon off-gassing
from silicon-based grease used in surrounding components (HVAC and brake booster clevis pin)
in close proximity. Oxidation may occur at the switch contact surface due to electric arcing,
resulting in silicon dioxide build-up. This build-up may lead to open circuit issues and an
inoperative stop lamp switch.
Q. What is the possible effect of the condition?
A If this condition occurs, the customer may notice illumination of an Anti-Lock Braking System
(ABS) or Vehicle Dynamic Control (VDC) warning lamp(s), the rear stop lamps may not illuminate
and/or the engine may not start/crank. Rear stop lamps not illuminating could potentially
increase the risk of a crash.
Q. Is this a Stop Sale?
A Yes.
Q. What will be the corrective action for this voluntary recall campaign?
A. Dealers will replace the stop lamp switch, and add a grommet and electrical tape as a protective
layer.
Q. What should I tell inquiring customers?
A Ask the customer if any of the following conditions apply to their vehicle
Illuminated Anti-Lock Braking System (ABS) or Vehicle Dynamic Control (VDC) warning lamp{s)
Intermittent or current no-start/crank condition
Intermittent or current inoperative brake lights
Customers may continue to drive their vehicle if these conditions do not occur. However, if any of
the conditions do occur, please contact your local Nissan dealer for immediate service and
instructions on how to transport your vehicle to the dealership. Rental is available under the
campaign until parts are available.
CAMPAIGN ID: PM971 I REVISION 5
Q. How long will the corrective action take?
A. This free service should take up to one (1) hour to complete but your Nissan dealer may require
your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Nissan began notifying affected owners via US mail in April 2021, instructing them to contact
their authorized Nissan dealer if they experience illumination of an Anti-Lock Braking System (ABS)
or Vehicle Dynamic Control (VDC) warning lamp(s), the rear stop lamps do not illuminate and/or
the engine may not start/crank.
Owners will be sent a second notification inviting them to schedule their vehicle for repair
when parts are readily available.
Q. Is my vehicle safe to drive?
A The customer may continue to drive the vehicle unless the following conditions occur:
Illuminated Anti-Lock Braking System (ABS) or Vehicle Dynamic Control (VDC) warning lamp(s)
Intermittent or current no-start/crank condition
Intermittent or current inoperative brake lights
If any of the conditions do apply, please contact your local Nissan dealer for immediate service
and instructions on how to transport your vehicle to the dealership. Rental is available under the
campaign while parts are on order.
Q. Is there anything owners can do to mitigate this condition?
A. No.
Q. Are parts readily available?
A. Parts are on restriction and may be ordered via DBS.
Q. I ordered part number 25320-9AE0A (Switch Assy-Stop Lamp}, but received 25320-AX10A.
Can I use this part to remedy the vehicle?
A Yes. Nissan has determined that dealers may use part number 25320-9AE0A or 25320-AX10A to
remedy the vehicle. Either part can be used to satisfy the campaign.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Please consult your dealer for alternate transportation availability while your vehicle is being
serviced Rental is available upon customer request, while parts are on order.
CAMPAIGN ID: PM971 I REVISION 5
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional
expense is required Please refer to the Goodwill Rental Guidelines in the APRM for
detailed information regarding application of rental reimbursement.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective
action completed
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for
repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain Model Year 2016-2019 Nissan Sentra vehicles manufactured from December 1, 2015 to
November 23, 2019 at the Aguascalientes 1 and 2 plants are affected
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. No.
Revision History:
Date Announcement Purpose
March 9, 2021 Voluntary Safety Recall New Campaign Announcement
March 30, 2021 REVISION 1 Update to provide rental and parts availability information.
July 23, 2021 REVISION 2 Update to remove ASIST form
August 13, 2021 REVISION 3 Update to remove parts restriction
September 10, 2021 REVISION 4 Parts update
December 16, 2021 REVISION 5 Parts restriction update
CAMPAIGN ID: PM971 I REVISION 5

SEOCONTENT-END

4 Affected Products

Vehicle

MAKE	MODEL	YEAR

NISSAN	SENTRA	2016-2019

20 Associated Documents

Remedy Instructions and TSB

RCRIT-21V135-3423.pdf 605.618KB

Taking too long?

Reload document

Summary

Remedy

Notes

YES

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