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September 23, 2021 NHTSA CAMPAIGN NUMBER: 21V742000
Third-Row Headrests may Move or Detach/FMVSS 202
Headrests that move or detach may not adequately restrain occupants in a crash, increasing the risk of injury.
NHTSA Campaign Number: 21V742
Manufacturer Nissan North America, Inc.
Components SEATS
Potential Number of Units Affected 10,082
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2022 Pathfinder vehicles. The third-row headrests may have an improper weld or misaligned internal components, which can allow the headrest to move or detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, “Head Restraints.”
Remedy
Dealers will replace all three third-row seat headrests, free of charge. Owner notification letters were mailed November 17, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PC844.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Third Row Headrests
Voluntary Recall Campaign
Reference: PC844
Date: January 7, 2022
Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
2022 Pathfinder (R53) | 5,762 | 19 | September 24, 2021 |
YES |
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain MY2022 Nissan Pathfinder vehicles to remove and replace all three (3) third row seat headrests.
Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly. If the headrest assembly detaches during a rear-end crash, it may potentially increase the risk of injury.
In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest, which may cause the customer to notice abnormal movement due to over travel of the headrest As a result, the third-row headrest may not perform as intended during an accident, and could potentially increase the risk of injury.
Under these conditions, the third row headrests are non-compliant with S4.2.6 and S4.2.7, respectively of FMVSS 202a; Head Restraints.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.
***** Release Schedule *****
Parts
Parts may be ordered via normal ordering process beginning January 14, 2022.
Part Number* | Description | Color** | Qty | |
86410-6TA0A | HEAD REST-3RD | SEAT Base+SV (Center) | G | 1 |
86410-6TA0B | HEAD REST-3RD | SEAT Base+SV (Center) | K | |
86410-6TA1A | HEAD REST-3RD | SEAT SL (Center) | G | |
86410-6TA1B | HEAD REST-3RD | SEAT SL (Center) | K | |
86410-6TA2A | HEAD REST-3RD | SEAT Platinum (Center) | G | |
86410-6TA2B | HEAD REST-3RD | SEAT Platinum (Center) | K | |
86410-6TA2C | HEAD REST-3RD | SEAT Platinum (Center) | C | |
86480-6TA0A | HEAD REST-3RD (Outboard) | SEAT Base+SV |
G |
2 |
86480-6TA0B | HEAD REST-3RD (Outboard) | SEAT Base+SV |
K |
|
86480-6TA1A | HEAD REST-3RD | SEAT SL (Outboard) | G | |
86480-6TA1B | HEAD REST-3RD | SEAT SL (Outboard) | K | |
86480-6TA2A | HEAD REST-3RD (Outboard) | SEAT Platinum |
G |
|
86480-6TA2B | HEAD REST-3RD (Outboard) | SEAT Platinum |
K |
|
86480-6TA2C | HEAD REST-3RD (Outboard) | SEAT Platinum |
C |
*Part numbers are subject to change. Dealers should use the VIN in EPC to determine the correct part number.
**C = Chestnut, G = Charcoal, K= Light gray
NOTE: Dealers should use a suitable cutting tool to disable the original removed headrest prior to discarding it.
Repair
- NTB21-087
Owner Notification
Nissan began notifying all owners of potentially affected vehicles November 2021, via US Mail.
Frequently Asked Questions (FAQ):
Q. Is this a Stop Sale?
Yes.
Q. Is this a recall?
Yes.
Q. What is the reason for this recall?
Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly.
In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest, which may cause the customer to notice abnormal movement due to over travel of the headrest.
Q. What is the possible effect of the condition?
If these conditions are present in the vehicle’s third row headrests, the third row headrests may not perform as intended during an accident, and could potentially increase the risk of injury.
Q. What will be the corrective action for this voluntary recall campaign?
Nissan dealers will replace all three third row headrests.
Q. How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, should take less than one (1) hour to complete. However, your Nissan dealer may require the vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
Nissan will notify all owners of potentially affected vehicles by November 2021, via U.S. Mail.
Q. Is my vehicle safe to drive?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
No.
Q. Are parts readily available?
Yes. Parts may be ordered via normal ordering process beginning January 14, 2022.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE | DESCRIPTION | AMOUNT |
502 | Rental Expense | $156 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. |
Q. Is there any charge for the repair?
No. The remedy will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
Certain Model Year 2022 Nissan Pathfinder vehicles manufactured from May 3, 2021 to July 23, 2021 at the Smyrna, TN plant are affected.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
No.
NONCOMPLIANCE INFORMATION REPORT
Manufacturer:
Nissan North America, Inc., Smyrna plant
Vehicles Potentially Involved:
Certain Model Year 2022 Nissan Pathfinder vehicles manufactured from May 3, 2021 (Start of production) to July 23, 2021 at the Smyrna, TN plant.
These issues are unique to the manufacturing range listed above because they occurred at the (Tier 3) supplier during assembly of the internal components and welding process of the third row seat headrests for specific MY 2022 Pathfinder vehicles. These issues occurred at the start of production for a brand new model. No other Nissan or INFINITI vehicles are affected.
The name, description and part number of the recalled components are below:
Part Name | Part Description | Color | Part Number |
W (BASE + SV GRADE) | Center Headrest | Charcoal | 86410 6TA0A |
W (BASE + SV GRADE) | Center Headrest | Light Grey | 86410 6TA0B |
W SL GRADE | Center Headrest | Charcoal | 86410 6TA1A |
W SL GRADE | Center Headrest | Light Grey | 86410 6TA1B |
W PLATINUM GRADE | Center Headrest | Charcoal | 86410 6TA2A |
W PLATINUM GRADE | Center Headrest | Light Grey | 86410 6TA2C |
W PLATINUM GRADE | Center Headrest | Chestnut | 86410 6TA0A |
W (BASE + SV GRADE) | Outside Headrest | Charcoal | 86480 6TA0A |
W (BASE + SV GRADE) | Outside Headrest | Light Grey | 86480 6TA0B |
W SL GRADE | Outside Headrest | Charcoal | 86480 6TA1A |
W SL GRADE | Outside Headrest | Light Grey | 86480 6TA1B |
W PLATINUM GRADE | Outside Headrest | Charcoal | 86480 6TA2A |
W PLATINUM GRADE | Outside Headrest | Light Grey | 86480 6TA2B |
W PLATINUM GRADE | Outside Headrest | Chestnut | 86480 6TA2C |
The headrest assembly supplier (Tier 1) for Pathfinder vehicles:
Adient US-LLC
Supplier Code: 1004300
Address: 1501 Molloy Lane, Murfreesboro, TN 37129, USA.
Jennifer McGregor, Director of Quality
(615) 517-9668
Jennifer.renee.macgregor@adient.com
Total Number of Vehicles Potentially Involved:
Approximately 10,082 MY 2022 Nissan Pathfinder vehicles are affected.
For certain Pathfinder vehicles fitted with third row headrest(s) that are affected by the insufficient weld issue, approximately 4,316 vehicles were identified at the Smyrna plant and the affected headrests were replaced prior to being shipped to dealers.
Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Incident rate for headrest weld condition: 1.68%
Incident rate for headrest over travel condition: 0.18%
Description of the Noncompliance:
Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly. If the headrest assembly detaches during a rear-end crash, it may potentially increase the risk of injury to the third-row seat occupants.
In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest which may cause the customer to notice abnormal movement due to over travel of the headrest. As a result, the third-row headrest may not perform as intended during an accident, and could increase the risk of injury to the rear-passenger occupants.
Under these conditions, the third row headrests are non-compliant with S4.2.6 and S4.2.7, respectively of FMVSS 202a; Head Restraints.
Basis for Determination of the Existence of a Noncompliance
On July 21, 2021, during production of the third-row seat assembly, a supplier line operator discovered the left-side rod was detached from the center headrest on a Model Year 2022 Pathfinder. The supplier began an investigation and notified Nissan of the issue.
Upon learning of the issue, Nissan initiated a stop shipment and yard sort at the Smyrna plant to determine if any of the potentially affected headrests were used in production. During the yard sort, Nissan inspected a combined 4,532 headrests and identified 76 headrests with the subject weld condition.
August 2021 – Nissan learned of a second issue from the supplier concerning certain the third-row headrests. In this case, the line operator noticed excessive play in an outboard headrest during production. The supplier continued to investigate both third-row headrest issues simultaneously. As part of the containment activity, the supplier inspected 15,398 headrests and found 27 headrests with the subject misalignment condition.
The supplier investigations revealed that process control issues led to the two concerns. Insufficient welding process quality control issues during the welding of the headrest could potentially cause poor weld penetration at the left side headrest rod. Possible misalignment of the assembly fixture during the internal headrest mechanism assembly could potentially result in excessive play of the outboard headrest. The supplier implemented separate production countermeasures to prevent the issues from reoccurring.
Concurrently, Nissan conducted a safety assessment to evaluate both the insufficient weld and misalignment conditions, and their impact to the regulation (FMVSS 202a).
September 16, 2021 – Out of an abundance of caution, Nissan made a decision to recall all potentially affected vehicles to replace potentially affected rear headrests.
Nissan is not aware of any warranty claims attributed to either condition.
Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles by November 19, 2021. Dealers were notified September 24, 2021 and will receive an updated notification by November 12, 2021. For vehicles potentially affected with the misalignment issue, dealers will remove and replace the two (2) outboard headrests. For vehicles potentially affected by the welding issue, dealers will remove and replace all three (3) third row seat headrests.
We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.
Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
Chronology :
On July 21, 2021, during production of the third-row seat assembly, a supplier line operator discovered the left-side rod was detached from the center headrest on a Model Year 2022 Pathfinder. The supplier began an investigation and notified Nissan of the issue.
Upon learning of the issue, Nissan initiated a stop shipment and yard sort at the Smyrna plant to determine if any of the potentially affected headrests were used in production. During the yard sort, Nissan inspected a combined 4,532 headrests and identified 76 headrests with the subject weld condition.
August 2021 – Nissan learned of a second issue from the supplier concerning certain the third-row headrests. In this case, the line operator noticed excessive play in an outboard headrest during production. The supplier continued to investigate both third-row headrest issues simultaneously. As part of the containment activity, the supplier inspected 15,398 headrests and found 27 headrests with the subject misalignment condition.
The supplier investigations revealed that process control issues led to the two concerns. Insufficient welding process quality control issues during the welding of the headrest could potentially cause poor weld penetration at the left side headrest rod. Possible misalignment of the assembly fixture during the internal headrest mechanism assembly could potentially result in excessive play of the outboard headrest. The supplier implemented separate production countermeasures to prevent the issues from reoccurring.
Concurrently, Nissan conducted a safety assessment to evaluate both the insufficient weld and misalignment conditions, and their impact to the regulation (FMVSS 202a).
September 16, 2021 – Out of an abundance of caution, Nissan made a decision to recall all potentially affected vehicles to replace all three rear headrests.
Nissan is not aware of any warranty claims attributed to either condition.
Voluntary Safety Recall Campaign 2022 Nissan Pathfinder; 3rd Row Seat Headrest Replacement
Voluntary Safety Recall Campaign 2022 Nissan Pathfinder; 3rd Row Seat Headrest Replacement
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
NISSAN | PATHFINDER | 2022 |
13 Associated Documents
Manufacturer Notices(to Dealers,etc) – NISSAN PC844 2022 Pathfinder Third Row Seat Headrests – NCIR – Dealer Announcement
RCMN-21V742-3155.pdf 187.896KB
Manufacturer Notices(to Dealers,etc) – Nissan REVISION 2 PC844 2022 Pathfinder Third Row Seat Headrests – NCIR – Dealer Announcement
RCMN-21V742-2933.pdf 1357.331KB
Manufacturer Notices(to Dealers,etc) – Nissan REVISION 1 PC853 2022 Pathfinder Third Row Seat Outboard Headrests – NCIR – Dealer Annoucement
RCMN-21V742-7744.pdf 1299.886KB
Recall 573 Report-Amendment 1
RCLRPT-21V742-2367.PDF 216.849KB
November 5, 2021 NONCOMPLIANCE INFORMATION REPORT
RMISC-21V742-8117.pdf 65.232KB
Manufacturer Notices(to Dealers,etc) – NISSAN PC853 2022 Pathfinder Third Row Seat Outboard Headrests – NCIR – Dealer Announcement
RCMN-21V742-8687.pdf 1237.227KB
Manufacturer Notices(to Dealers,etc) – Classification: BT21-024 Reference: NTB21-104 Date: November 11, 2021
RCMN-21V742-0164.pdf 178.777KB
Manufacturer Notices(to Dealers,etc) – NISSAN REVISION 1 PC844 2022 Pathfinder Third Row Seat Headrests – NCIR – Dealer Announcement
RCMN-21V742-4302.pdf 190.802KB
September 23, 2021 NONCOMPLIANCE INFORMATION REPORT
RMISC-21V742-9037.pdf 65.067KB
Noncompliance Notice 573 Report
RCLRPT-21V742-3792.PDF 216.732KB
Recall Acknowledgement
RCAK-21V742-8838.pdf 645.137KB
Remedy Instructions and TSB
RCRIT-21V742-8076.pdf 173.686KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V742-8318.pdf 49.644KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V742&docType=RCL
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Last update on 2024-05-01 / Affiliate links / Images from Amazon Product Advertising API
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September 23, 2021 Mr. Jeff Giuseppe Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Mr. Giuseppe: We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Derek Latta Manager, Technical Compliance Encl. Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 NONCOMPLIANCE INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Smyrna plant 2. Vehicles Potentially Involved: Certain Model Year 2022 Nissan Pathfinder vehicles manufactured from May 3, 2021 (Start of production) to July 23, 2021 at the Smyrna, TN plant. These issues are unique to the manufacturing range listed above because they occurred at the (Tier 3) supplier during assembly of the internal components and welding process of the third row seat headrests for specific MY 2022 Pathfinder vehicles. These issues occurred at the start of production for a brand new model. No other Nissan or INFINITI vehicles are affected. The name, description and part number of the recalled components are below: Part Name Part Description Color Part Number W (BASE + SV GRADE) Center Headrest Charcoal 86410 6TA0A W (BASE + SV GRADE) Center Headrest Light Grey 86410 6TA0B W SL GRADE Center Headrest Charcoal 86410 6TA1A W SL GRADE Center Headrest Light Grey 86410 6TA1B W PLATINUM GRADE Center Headrest Charcoal 86410 6TA2A W PLATINUM GRADE Center Headrest Light Grey 86410 6TA2C W PLATINUM GRADE Center Headrest Chestnut 86410 6TA0A W (BASE + SV GRADE) Outside Headrest Charcoal 86480 6TA0A W (BASE + SV GRADE) Outside Headrest Light Grey 86480 6TA0B W SL GRADE Outside Headrest Charcoal 86480 6TA1A W SL GRADE Outside Headrest Light Grey 86480 6TA1B W PLATINUM GRADE Outside Headrest Charcoal 86480 6TA2A W PLATINUM GRADE Outside Headrest Light Grey 86480 6TA2B W PLATINUM GRADE Outside Headrest Chestnut 86480 6TA2C The headrest assembly supplier (Tier 1) for Pathfinder vehicles: Adient US-LLC Supplier Code: 1004300 Address: 1501 Molloy Lane, Murfreesboro, TN 37129, USA. Jennifer McGregor, Director of Quality (615) 517-9668 Jennifer.renee.macgregor@adient.com 3. Total Number of Vehicles Potentially Involved: Approximately 10,082 MY 2022 Nissan Pathfinder vehicles are affected. For certain Pathfinder vehicles fitted with third row headrest(s) that are affected by the insufficient weld issue, approximately 4,316 vehicles were identified at the Smyrna plant and the affected headrests were replaced prior to being shipped to dealers. 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: Incident rate for headrest weld condition: 1.68% Incident rate for headrest over travel condition: 0.18% 5. Description of the Noncompliance: Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly. If the headrest assembly detaches during a rear-end crash, it may potentially increase the risk of injury to the thirdrow seat occupants. In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest which may cause the customer to notice abnormal movement due to over travel of the headrest. As a result, the third-row headrest may not perform as intended during an accident, and could increase the risk of injury to the rear-passenger occupants. Under these conditions, the third row headrests are non-compliant with S4.2.6 and S4.2.7, respectively of FMVSS 202a; Head Restraints. 7. Description of Corrective Action: Nissan will notify all owners of potentially affected vehicles by November 19, 2021. Dealers will be notified September 24, 2021. Dealers will remove and replace all three (3) third row seat headrests. We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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CAMPAIGN BULLETIN Third Row Headrests Voluntary Recall Campaign Reference: PC844 Date: September 24, 2021 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: PC844 | Original Document IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. PC844 • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information o Please continue to check newly arriving inventory for campaign applicability. Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2022 Pathfinder (R53) 10,082 353 September 24, 2021 YES ~ NISSAN ~ CAMPAIGN ID: PC844| Original Document 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired. 3. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts Parts are on restriction and may be ordered via DBS. Part Number* Description Color** Qty 86410-6TA0A HEAD REST-3RD SEAT Base+SV (Center) G 1 86410-6TA0B HEAD REST-3RD SEAT Base+SV (Center) K 86410-6TA1A HEAD REST-3RD SEAT SL (Center) G 86410-6TA1B HEAD REST-3RD SEAT SL (Center) K 86410-6TA2A HEAD REST-3RD SEAT Platinum (Center) G 86410-6TA2B HEAD REST-3RD SEAT Platinum (Center) K 86410-6TA2C HEAD REST-3RD SEAT Platinum (Center) C 86480-6TA0A HEAD REST-3RD SEAT Base+SV (Outboard) G 2 86480-6TA0B HEAD REST-3RD SEAT Base+SV (Outboard) K 86480-6TA1A HEAD REST-3RD SEAT SL (Outboard) G 86480-6TA1B HEAD REST-3RD SEAT SL (Outboard) K 86480-6TA2A HEAD REST-3RD SEAT Platinum (Outboard) G 86480-6TA2B HEAD REST-3RD SEAT Platinum (Outboard) K 86480-6TA2C HEAD REST-3RD SEAT Platinum (Outboard) C *Part numbers are subject to change. Dealers should use the VIN in EPC to determine the correct part number. **C = Chestnut, G = Charcoal, K = Light gray NOTE: Dealers should use a suitable cutting tool to disable the original removed headrest prior to discarding it. Repair • NTB21-087 Owner Notification Nissan will notify all owners of potentially affected vehicles by November 2021, via U.S. Mail. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer CAMPAIGN ID: PC844| Original Document inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Aftersales DIVISION Revision History: Date Announcement Purpose September 24, 2021 Voluntary Recall Campaign New Campaign Announcement
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November 5, 2021 Mr. Jeff Giuseppe Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Mr. Giuseppe: We are transmitting the enclosed supplement to the Non-Compliance Information Report filed on September 23, 2021. This supplement updates section(s) 6 and 7: Basis for Determination of the Existence of a Noncompliance and Description of Corrective Action, respectively. Very truly, Derek Latta Manager, Technical Compliance Encl. Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 NONCOMPLIANCE INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Smyrna plant 2. Vehicles Potentially Involved: Certain Model Year 2022 Nissan Pathfinder vehicles manufactured from May 3, 2021 (Start of production) to July 23, 2021 at the Smyrna, TN plant. These issues are unique to the manufacturing range listed above because they occurred at the (Tier 3) supplier during assembly of the internal components and welding process of the third row seat headrests for specific MY 2022 Pathfinder vehicles. These issues occurred at the start of production for a brand new model. No other Nissan or INFINITI vehicles are affected. The name, description and part number of the recalled components are below: Part Name Part Description Color Part Number W (BASE + SV GRADE) Center Headrest Charcoal 86410 6TA0A W (BASE + SV GRADE) Center Headrest Light Grey 86410 6TA0B W SL GRADE Center Headrest Charcoal 86410 6TA1A W SL GRADE Center Headrest Light Grey 86410 6TA1B W PLATINUM GRADE Center Headrest Charcoal 86410 6TA2A W PLATINUM GRADE Center Headrest Light Grey 86410 6TA2C W PLATINUM GRADE Center Headrest Chestnut 86410 6TA0A W (BASE + SV GRADE) Outside Headrest Charcoal 86480 6TA0A W (BASE + SV GRADE) Outside Headrest Light Grey 86480 6TA0B W SL GRADE Outside Headrest Charcoal 86480 6TA1A W SL GRADE Outside Headrest Light Grey 86480 6TA1B W PLATINUM GRADE Outside Headrest Charcoal 86480 6TA2A W PLATINUM GRADE Outside Headrest Light Grey 86480 6TA2B W PLATINUM GRADE Outside Headrest Chestnut 86480 6TA2C The headrest assembly supplier (Tier 1) for Pathfinder vehicles: Adient US-LLC Supplier Code: 1004300 Address: 1501 Molloy Lane, Murfreesboro, TN 37129, USA. Jennifer McGregor, Director of Quality (615) 517-9668 Jennifer.renee.macgregor@adient.com 3. Total Number of Vehicles Potentially Involved: Approximately 10,082 MY 2022 Nissan Pathfinder vehicles are affected. For certain Pathfinder vehicles fitted with third row headrest(s) that are affected by the insufficient weld issue, approximately 4,316 vehicles were identified at the Smyrna plant and the affected headrests were replaced prior to being shipped to dealers. 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: Incident rate for headrest weld condition: 1.68% Incident rate for headrest over travel condition: 0.18% 5. Description of the Noncompliance: Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly. If the headrest assembly detaches during a rear-end crash, it may potentially increase the risk of injury to the thirdrow seat occupants. In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest which may cause the customer to notice abnormal movement due to over travel of the headrest. As a result, the third-row headrest may not perform as intended during an accident, and could increase the risk of injury to the rear-passenger occupants. Under these conditions, the third row headrests are non-compliant with S4.2.6 and S4.2.7, respectively of FMVSS 202a; Head Restraints. 6. Basis for Determination of the Existence of a Noncompliance On July 21, 2021, during production of the third-row seat assembly, a supplier line operator discovered the left-side rod was detached from the center headrest on a Model Year 2022 Pathfinder. The supplier began an investigation and notified Nissan of the issue. Upon learning of the issue, Nissan initiated a stop shipment and yard sort at the Smyrna plant to determine if any of the potentially affected headrests were used in production. During the yard sort, Nissan inspected a combined 4,532 headrests and identified 76 headrests with the subject weld condition. August 2021 – Nissan learned of a second issue from the supplier concerning certain the third-row headrests. In this case, the line operator noticed excessive play in an outboard headrest during production. The supplier continued to investigate both third-row headrest issues simultaneously. As part of the containment activity, the supplier inspected 15,398 headrests and found 27 headrests with the subject misalignment condition. The supplier investigations revealed that process control issues led to the two concerns. Insufficient welding process quality control issues during the welding of the headrest could potentially cause poor weld penetration at the left side headrest rod. Possible misalignment of the assembly fixture during the internal headrest mechanism assembly could potentially result in excessive play of the outboard headrest. The supplier implemented separate production countermeasures to prevent the issues from reoccurring. Concurrently, Nissan conducted a safety assessment to evaluate both the insufficient weld and misalignment conditions, and their impact to the regulation (FMVSS 202a). September 16, 2021 – Out of an abundance of caution, Nissan made a decision to recall all potentially affected vehicles to replace potentially affected rear headrests. Nissan is not aware of any warranty claims attributed to either condition. 7. Description of Corrective Action: Nissan will notify all owners of potentially affected vehicles by November 19, 2021. Dealers were notified September 24, 2021 and will receive an updated notification by November 12, 2021. For vehicles potentially affected with the misalignment issue, dealers will remove and replace the two (2) outboard headrests. For vehicles potentially affected by the welding issue, dealers will remove and replace all three (3) third row seat headrests. We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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IMPORTANT SAFETY RECALL This notice applies to your vehicle: [insert VIN] OWNER NOTIFICATION NHTSA RECALL 21V-742 NOTIFICACIÓN PROPIETARIO NHTSA RECALL 21V-743 Dear Nissan Pathfinder Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided certain Model Year 2022 Nissan Pathfinder vehicles fail to conform to Federal Motor Vehicle Safety Standard 202a, Head Restraints. Nissan has decided a defect which relates to motor vehicle safety exists in certain Model Year 2022 Pathfinder vehicles. Our records indicate that you own or lease the Nissan vehicle subject to recall as identified by the VIN at the top of this notice. Reason for Recall Motivo del Retiro The third-row headrests in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the rod may detach and fully separate from the headrest assembly. Also, there is a potential misalignment of certain internal components of the third-row headrests, which may cause abnormal movement due to over-travel of the headrest. If these conditions are present in your vehicle’s third-row headrests, the headrests may not perform as intended during a crash, and could potentially increase the risk of injury. Certain Pathfinder vehicles may be equipped with second-row seat assemblies which have insufficient welds on the seat back frame. In the event of a crash with this condition, the seat back may fail and potentially increase the risk of injury to a passenger. What Nissan Will Do Qué Hará Nissan Your Nissan dealer will replace all three third-row headrests. Your Nissan dealer will inspect the second-row seat assembly welds and, if necessary, replace the second row seat(s). The recall repairs will be performed at no charge to you for parts and labor. The total time to perform these repairs is approximately three (3) hours. However, if seat replacement is necessary the repair could take an additional hour. Your dealer may require your vehicle for a longer period of time based upon their work schedule. What You Should Do Qué Debes Hacer Contact any Nissan dealer at your earliest convenience to schedule an appointment to have your vehicle remedied for free. Please bring this notice with you to your service appointment. For more information about a recall, please visit the website at the link below. Para reparar tu vehículo, comunícate con cualquier concesionario Nissan a la mayor brevedad. Se requiere que traigas esta notificación el día de tu cita. Para obtener más información sobre el retiro, visite Pathfinder Third-Row Headrests Recall https://nna.secure.force.com/recall?camp=PC844. Pathfinder Second-Row Frame Welds Recall https://nna.secure.force.com/recall?camp=PC845. If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669. Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-867- 7669. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1- 800-424-9153); or go to https://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience this may cause you. Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
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SAFETY RECALL NISSAN ~ CAMPAIGN BULLETIN Third Row Headrests Voluntary Recall Campaign Reference: PC844 Date: January 7, 2022 Attention: Dealer Principal, Sales, Service & Parts Managers UPDATE January 7, 2022 Please discard earlier versions of this bulletin. The announcement from November 12, 2021 has been revised to include the following: The parts restriction will be removed and dealers can order parts, as needed, via normal ordering process beginning January 14, 2022. Parts on order in DBS will be fulfilled. IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. Affected Models/Years: 2022 Pathfinder (R53) ***** Campaign Summary***** Affected Population: 5,762 Dealer Inventory: 19 SERVICE COMM Activation date: -September 24, 2021 Stop Sale In Effect Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain MY2022 Nissan Pathfinder vehicles to remove and replace all three (3) third row seat headrests. Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly. If the headrest assembly detaches during a rear-end crash, it may potentially increase the risk of injury. In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest, which may cause the customer to notice abnormal movement due to over travel of the headrest As a result, the third-row headrest may not perform as intended during an accident, and could potentially increase the risk of injury. Under these conditions, the third row headrests are non-compliant with S4.2.6 and S4.2.7, respectively of FMVSS 202a; Head Restraints. Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. CAMPAIGN ID: PC844 REVISION 2 | 1. o 2. 3. ***** What Dealers Should Do***** Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history- Open Campaign I.D. PC844 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts may be ordered via normal ordering process beginning January 14, 2022. Part Number* Description Color** Qty 86410-6TA0A HEAD REST-3RD SEAT Base+SV (Center) G 86410-6TA0B HEAD REST-3RD SEAT Base+SV (Center) K 86410-6TA1A HEAD REST-3RD SEAT SL (Center) G 86410-6TA1B HEAD REST-3RD SEAT SL (Center) K 86410-6TA2A HEAD REST-3RD SEAT Platinum (Center) G 86410-6TA2B HEAD REST-3RD SEAT Platinum (Center) K 86410-6TA2C HEAD REST-3RD SEAT Platinum (Center) C 86480-6T A0A HEAD REST-3RD SEAT Base+SV (Outboard) G 86480-6TA0B HEAD REST-3RD SEAT Base+SV (Outboard) K 86480-6TA1A HEAD REST-3RD SEAT SL (Outboard) G 86480-6TA1B HEAD REST-3RD SEAT SL (Outboard) K 86480-6TA2A HEAD REST-3RD SEAT Platinum G (Outboard) 86480-6TA2B HEAD REST-3RD SEAT Platinum (Outboard) K 86480-6TA2C HEAD REST-3RD SEAT Platinum C (Outboard) *Part numbers are subject to change. Dealers should use the VIN in EPC to determine the correct part number. **C = Chestnut, G = Charcoal, K= Light gray NOTE: Dealers should use a suitable cutting tool to disable the original removed headrest prior to discarding it. NTB21-087 1 2 Nissan began notifying all owners of potentially affected vehicles November 2021, via US Mail. CAMPAIGN ID: PC844 REVISION 2 | ***** Dealer Responsibility***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Aftersales DIVISION Frequently Asl<ed Questions (FAQ}: Q. Is this a Stop Sale? A. Yes. Q. Is this a recall? A. Yes. Q. What is the reason for this recall? A. Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly. In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest, which may cause the customer to notice abnormal movement due to over travel of the headrest. Q. What is the possible effect of the condition? A. If these conditions are present in the vehicle’s third row headrests, the third row headrests may not perform as intended during an accident, and could potentially increase the risk of injury. Q. What will be the corrective action for this voluntary recall campaign? A. Nissan dealers will remove and replace all three (3) third row seat headrests. CAMPAIGN ID: PC844 REVISION 2 | Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, should take less than one (1) hour to complete. However, your Nissan dealer may require the vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan began notifying all owners of potentially affected vehicles November 2021, via US Mail. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification. Q. Is there anything owners can do to mitigate this condition? A. No. Q. Are parts readily available? A Yes. Parts may be ordered via normal ordering process beginning January 14, 2022. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order. Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. Q. Is there any charge for the repair? A No. The remedy will be performed for the customer free of charge for parts and labor. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A No, any authorized Nissan dealer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective CAMPAIGN ID: PC844 REVISION 2 | action completed. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain Model Year 2022 Nissan Pathfinder vehicles manufactured from May 3, 2021 to July 23, 2021 at the Smyrna, TN plant are affected. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose September 24, 2021 Voluntary Recall Campaign New Campaign Announcement November 12, 2021 REVISION 1 Affected population updated January 7, 2022 REVISION 2 Update to remove parts restriction CAMPAIGN ID: PC844 REVISION 2
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