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October 26, 2021 NHTSA CAMPAIGN NUMBER: 21V839000
Engine Harness Damage May Cause Stall
A blown fuse may cause an engine stall, increasing the risk of a crash.
NHTSA Campaign Number: 21V839
Manufacturer Nissan North America, Inc.
Components ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM
Potential Number of Units Affected 5,905
Summary
Nissan North America, Inc. (Nissan
) is recalling certain 2017-2019 Rogue Hybrid vehicles. Contact with the Electronic Control Module (ECM) bracket may damage the engine harness, causing a blown fuse.
Remedy
Dealers will install a harness protector cover, free of charge. Owner notification letters were mailed December 16, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan
’s number for this recall is R21B6.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
SAFETY RECALL
CAMPAIGN BULLETIN
Engine Harness Protector
Voluntary Safety Recall Campaign
Reference: R21 B6
Date: November 2, 2021
Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
MY2017-2019 Rogue Hybrid (T32H) | 5,905 | NA | October 27, 2021 |
YES |
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan
has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2017-2019 Nissan
Rogue Hybrid vehicles in the USA to install a harness protector cover on the engine harness to prevent damage.
On certain Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket Due to the interference from the wire routing, the engine harness may become damaged. Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart With a potential loss of drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash.
***** What Dealers Should Do ****
1. Verify if vehicles are affected by this Voluntary Safety Recall using Service Comm or DBS National Service history – Open Campaign ID. R21B6.
2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
3. Dealers should use NTB21-101 to remedy any vehicles subject to this campaign.
4. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle.
***** Release Schedule *****
Parts
Parts are on restriction and may be ordered via DBS.
- Parts are anticipated to be available the week of November 8, 2021.
-
- 24009-4BC0A- Nylon Guard
- Additional coverage is available if visible damage to the engine harness has been identified
-
- Dealers should contact the Warranty Claims Call Center (WCCC) at 7-800- 258-7008 (Option 7) for additional information.
NOTE: Parts replaced under this campaign activity will be collected. It is important for dealers to return parts applicable specifically to the VIN and repair order identified.
Repair
Owner Notification
Nissan will begin notifying owners of all potentially affected vehicles in December 2021 via U.S Mail.
Frequently Asked Questions (FAQ):
Q. Is this a safety recall?
Yes.
Q. Is this a Stop Sale?
Yes.
Q. What is the reason for the safety recall?
On certain MY2017 to MY2019 Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket. Due to the interference from the wire routing, the engine room harness may become damaged.
Q. What is the possible effect of the condition?
Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart With a potential loss of drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash.
Q. What will be the corrective action for this voluntary safety recall campaign?
Dealers will install a harness protector cover on the engine harness to prevent damage.
Q. How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
Nissan will begin notifying owners of all potentially affected vehicles in December 2021 via US. Mail.
Q. Is my vehicle safe to drive?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
No.
Q. Are parts readily available?
Parts are on restriction and may be ordered, as needed, via DBS. Parts are anticipated to be available the weel< of November 8, 2021.
Q. Is there any charge for this service?
No. The remedy will be performed for the customer free of charge for parts and labor.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE | DESCRIPTION | AMOUNT |
502 | Rental Expense | $156 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. |
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would lil<e to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
Certain Model Year 2017-2019 Nissan Rogue Hybrid vehicles manufactured in the Smyrna, TN plant from July 26, 2016 to December 15, 2018.
Q. Are you experiencing this condition on any other Nissan (or INFINITI
) models?
No.
Description of the Defect:
On certain Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket. Due to the interference from the wire routing, the engine harness may become damaged. Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart. With a potential loss of drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash.
Chronology of Principal Events:
In summer 2018, Nissan received two (2) reports of engine stall with harness damage that occurred in June and July, respectively, in the Japanese market. The incident parts were collected and subsequent analysis showed damage to the wire harness had occurred. Nissan
judged these to be isolated incidents.
In early January 2020, a field incident occurred in Japan that appeared to be related to engine wire harness damage. Nissan launched an investigation which indicated possible vibration while driving may have caused the wire harness to potentially interfere with the Engine Control Unit (ECU) bracket. The investigation resulted in Nissan
implementing a production countermeasure in August 2020 to add an engine wire harness protector to prevent potential harness interference with the ECU bracket.
August 2020 through March 2021 – Nissan performed a large-scale investigation across multiple markets and manufacturing plants to determine susceptibility to engine wire harness damage. The interference appeared to be related to the harness routing in the engine bay that could vary according to several factors. However, the issue appeared to be specific to Rogue Hybrid vehicles only, due to unique layout.
April 2021 through June 2021 – Nissan focused its investigation on failure mode testing which revealed that damage to the harness that affected the main supply power line could potentially disable drive power to the engine while driving in certain scenarios.
July 2021 through October 2021 –Nissan performed a safety assessment on the various failure modes to evaluate the potential conditions that could result in a power shutdown of the hybrid powertrain. The assessment confirmed that under specific conditions, certain engine wire harness damage could disable both the engine and electric motor while driving; possibly causing a stall condition to occur. Concurrently, Nissan
conducted a warranty review to determine if there were any incidents in other markets. Nissan
identified zero (0) warranty claims related to the subject condition in the U.S. market.
October 19, 2021 – Based on the foregoing investigation and safety assessment, Nissan decided to conduct a safety recall campaign to remedy potentially affected vehicles in the U.S.
VOLUNTARY SAFETY RECALL CAMPAIGN 2017-2019 Nissan
Rogue Hybrid; Engine Room Harness Protector
VOLUNTARY SAFETY RECALL CAMPAIGN 2017-2019 Nissan Rogue Hybrid; Engine Room Harness Protector
3 Affected Products
Vehicle
MAKE | MODEL | YEAR |
NISSAN![]() | ROGUE | 2017-2019 |
12 Associated Documents
Manufacturer Notices(to Dealers,etc) – Nissan CAMPAIGN BULLETIN Engine Harness Protector Voluntary Safety Recall Campaign Reference: R21B6 Date: November 2, 2021
RCMN-21V839-9869.pdf 135.898KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V839-8724.pdf 95.308KB
Defect Notice 573 Report
RCLRPT-21V839-2418.PDF 213.365KB
Recall Acknowledgement
RCAK-21V839-4471.pdf 645.252KB
October 26, 2021 DEFECT INFORMATION REPORT
RMISC-21V839-7822.pdf 53.145KB
Remedy Instructions and TSB
RCRIT-21V839-8952.pdf 7333.532KB
Manufacturer Notices(to Dealers,etc) – Nissan R21B6 2017-2019 Roque Hybrid Engine Room Harness Dealer Announcement
RCMN-21V839-5463.pdf 951.962KB
Recall 573 Report – 12/17/2021
RCLRPT-21V839-6941.PDF 213.389KB
December 17, 2021 DEFECT INFORMATION REPORT
RMISC-21V839-2294.pdf 55.221KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V839-2172.PDF 211.142KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V839-8402.PDF 211.329KB
Recall Quarterly Report #4, 2022-3
RCLQRT-21V839-1353.PDF 211.437KB
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October 26, 2021 Mr. Jeff Giuseppe Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Mr. Giuseppe: We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Derek Latta Manager, Technical Compliance Encl. Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 DEFECT INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Smyrna Plant 2. Vehicles Potentially Involved: Certain Model Year 2017-2019 Nissan Rogue Hybrid vehicles manufactured in the Smyrna, TN plant from July 26, 2016 to December 15, 2018. Based on production records, this issue is unique to certain Nissan Rogue vehicles models equipped with a hybrid powertrain produced at the Smyrna plant. The defect (described in Section 5 below) is unique to these models and dates of manufacture; no other Nissan or INFINITI vehicles are affected. The name, description and part number of the subject component is below: Part Name Part Description Part Number(s) HARNESS-ENGINE ROOM Engine Room Harness 24012 6FM0C 3. Total Number of Vehicles Potentially Involved: Approximately 5,905 Nissan Rogue Hybrid vehicles may be affected. 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Approximately 0.003%. 1% is used here because submission within NHTSA’s safety portal will not allow a value under 1%. 5. Description of the Defect: On certain Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket. Due to the interference from the wire routing, the engine harness may become damaged. Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart. With a potential loss of drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash. 6. Chronology of Principal Events: Chronology to be supplemented. 7. Description of Corrective Action: Dealers will be notified beginning October 27, 2021. Owners of all potentially affected vehicles will be notified beginning on December 15, 2021, to bring their vehicle to the dealer for repair. Dealers will install a harness protector cover on the engine harness to prevent damage. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles that are no longer under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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December 17, 2021 Mr. Jeff Giuseppe Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Mr. Giuseppe: We are transmitting the enclosed supplement to the Defect Information Report filed on October 26, 2021. This supplement clarifies/updates sections 2, 6 and 7: Vehicles Potentially Involved, Chronology of Principle Events and Description of Corrective Action, respectively. Very truly, Derek Latta Manager, Technical Compliance Encl. Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 DEFECT INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Smyrna Plant 2. Vehicles Potentially Involved: Certain Model Year 2017-2019 Nissan Rogue Hybrid vehicles manufactured in the Smyrna, TN plant from July 26, 2016 to December 15, 2018 (End of Production). Based on production records, this issue is unique to certain Nissan Rogue vehicles models equipped with a hybrid powertrain produced at the Smyrna plant. The defect (described in Section 5 below) is unique to these models and dates of manufacture; no other Nissan or INFINITI vehicles are affected. The name, description and part number of the subject component is below: Part Name Part Description Part Number(s) HARNESS-ENGINE ROOM Engine Room Harness 24012 6FM0C 3. Total Number of Vehicles Potentially Involved: Approximately 5,905 Nissan Rogue Hybrid vehicles may be affected. 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Approximately 0.003%. 1% is used here because submission within NHTSA’s safety portal will not allow a value under 1%. 5. Description of the Defect: On certain Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket. Due to the interference from the wire routing, the engine harness may become damaged. Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart. With a potential loss of drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash. 6. Chronology of Principal Events: In summer 2018, Nissan received two (2) reports of engine stall with harness damage that occurred in June and July, respectively, in the Japanese market. The incident parts were collected and subsequent analysis showed damage to the wire harness had occurred. Nissan judged these to be isolated incidents. In early January 2020, a field incident occurred in Japan that appeared to be related to engine wire harness damage. Nissan launched an investigation which indicated possible vibration while driving may have caused the wire harness to potentially interfere with the Engine Control Unit (ECU) bracket. The investigation resulted in Nissan implementing a production countermeasure in August 2020 to add an engine wire harness protector to prevent potential harness interference with the ECU bracket. August 2020 through March 2021 – Nissan performed a large-scale investigation across multiple markets and manufacturing plants to determine susceptibility to engine wire harness damage. The interference appeared to be related to the harness routing in the engine bay that could vary according to several factors. However, the issue appeared to be specific to Rogue Hybrid vehicles only, due to unique layout. April 2021 through June 2021 – Nissan focused its investigation on failure mode testing which revealed that damage to the harness that affected the main supply power line could potentially disable drive power to the engine while driving in certain scenarios. July 2021 through October 2021 –Nissan performed a safety assessment on the various failure modes to evaluate the potential conditions that could result in a power shutdown of the hybrid powertrain. The assessment confirmed that under specific conditions, certain engine wire harness damage could disable both the engine and electric motor while driving; possibly causing a stall condition to occur. Concurrently, Nissan conducted a warranty review to determine if there were any incidents in other markets. Nissan identified zero (0) warranty claims related to the subject condition in the U.S. market. October 19, 2021 – Based on the foregoing investigation and safety assessment, Nissan decided to conduct a safety recall campaign to remedy potentially affected vehicles in the U.S. 7. Description of Corrective Action: Dealers were notified on October 27, 2021. Owners of all potentially affected vehicles will be notified beginning on December 15, 2021, to bring their vehicle to the dealer for repair. Dealers will install a harness protector cover on the engine harness to prevent damage. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles that are no longer under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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OWNER NOTIFICATION NHTSA RECALL 21V-839 NOTIFICACIÓN PROPRIETARIO Dear Rogue Hybrid Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2017-2019 Nissan Rogue Hybrid vehicles. Our records indicate that you own or lease the Nissan vehicle subject to this recall as identified by the VIN on the inside of this notice. Reason for Recall Motivo del Retiro On certain Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket. Due to the interference from the wire routing, the engine harness may become damaged. Over time, damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart. With the potential for loss of drivetrain power, the driver may experience an engine stall while driving, increasing the risk of a crash. What Nissan Will Do Qué Hará Nissan Your Nissan dealer will install a harness protector cover on the engine harness to prevent damage. The remedy could take up to one (1) hour. The dealer may require the vehicle for a longer period of time based upon the dealer’s work schedule. What You Should Do Qué Debes Hacer Contact your Nissan dealer at your earliest convenience in order to arrange an appointment to have your vehicle repaired. Please bring this notice with you when you keep your service appointment. Comunícate con cualquier concesionario Nissan a la mayor brevedad para concertar una cita de reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita. For more information about the recall, please visit https://nna.secure.force.com/recall?camp=R21B6. Para obtener más información sobre el retiro, visite https://nna.secure.force.com/recall?camp=R21B6. If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669. Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-867- 7669. If you have paid previously to have your engine harness replaced, you may be eligible for reimbursement of the related expense. For more information or to submit a request, please visit https://nissanassist.com. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1- 800-424-9153); or go to http://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience this may cause you. Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
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CAMPAIGN BULLETIN Engine Harness Protector Voluntary Safety Recall Campaign Reference: R21B6 Date: November 2, 2021 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R21B6 | REVISION 1 IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. ***** Campaign Summary ***** Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2017-2019 Nissan Rogue Hybrid vehicles in the USA to install a harness protector cover on the engine harness to prevent damage. On certain Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket. Due to the interference from the wire routing, the engine harness may become damaged. Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart. With a potential loss of drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash. ***** What Dealers Should Do **** 1. Verify if vehicles are affected by this Voluntary Safety Recall using Service Comm or DBS National Service history – Open Campaign I.D. R21B6. 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired. 3. Dealers should use NTB21-101 to remedy any vehicles subject to this campaign. 4. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle. MY2017-2019 Rogue Hybrid (T32H) 5,905 NA October 27, 2021 YES UPDATE November 2, 2021 Please discard earlier versions of this bulletin. The announcement from October 27, 2021 has been revised to include the following: • The rental expense amount has been adjusted now that parts are available. Please see the new max rental expense amount in the Q&A section of this announcement effective October 28, 2021. CAMPAIGN ID: R21B6 | REVISION 1 ***** Release Schedule ***** Parts Parts are on restriction and may be ordered via DBS. • 24009-4BC0A – Nylon Guard • Additional coverage is available if visible damage to the engine harness has been identified • Dealers should contact the Warranty Claims Call Center (WCCC) at 1-800-258-7008 (Option 7) for additional information. NOTE: Parts replaced under this campaign activity will be collected. It is important for dealers to return parts applicable specifically to the VIN and repair order identified. Repair • NTB21-101 Owner Notification Nissan will begin notifying owners of all potentially affected vehicles in December 2021 via U.S. Mail. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Aftersales DIVISION Frequently Asked Questions (FAQ): Q. Is this a safety recall? A. Yes. Q. Is this a Stop Sale? A. Yes. Q. What is the reason for the safety recall? A. On certain MY2017 to MY2019 Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket. Due to the interference from the wire routing, the engine room harness may become damaged. CAMPAIGN ID: R21B6 | REVISION 1 Q. What is the possible effect of the condition? A. Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart. With a potential loss of drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash. Q. What will be the corrective action for this voluntary safety recall campaign? A. Dealers will install a harness protector cover on the engine harness to prevent damage. Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan will begin notifying owners of all potentially affected vehicles in December 2021 via U.S. Mail. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification. Q. Is there anything owners can do to mitigate this condition? A. No. Q. Are parts readily available? A. Parts are on restriction and may be ordered, as needed, via DBS. Q. Is there any charge for this service? A. No. The remedy will be performed for the customer free of charge for parts and labor. CAMPAIGN ID: R21B6 | REVISION 1 Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain Model Year 2017-2019 Nissan Rogue Hybrid vehicles manufactured in the Smyrna, TN plant from July 26, 2016 to December 15, 2018. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose October 27, 2021 Voluntary Safety Recall Campaign New Campaign Announcement November 2, 2021 REVISION 1 Rental expense amount adjusted
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