R22A2 & R22A3 – Transmission May Cause Rollaway – 2020-2022 Nissan Frontier & Titan

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June 24, 2022 NHTSA CAMPAIGN NUMBER: 22V457000

Unsecured Transmission May Cause Rollaway

A vehicle rollaway increases the risk of a crash.

 

NHTSA Campaign Number: 22V457

Manufacturer Nissan North America, Inc.

Components POWER TRAIN

Potential Number of Units Affected 180,176

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020-2022 Frontier and Titan vehicles. The transmission parking pawl may not engage when the vehicle is shifted into park, which can result in a vehicle rollaway.

 

Remedy

Owners are advised to apply the parking brake every time they park their vehicle. Dealers will replace the transmission parking pawl pin, free of charge. Owner notification letters were mailed November 2022. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is R22A2 R22A3.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Transmission Parking Pawl
 Voluntary Safety Recall Campaign

Reference: R22A1/R22A7
Date: May 4, 2023

 

REVISED May 4, 2023

Please discard earlier versions of this bulletin.

The announcement from February 10, 2023 has been revised to include the following:

  • The parts restriction will be removed on the following parts and dealers will be able to order, as needed, via normal ordering process beginning May 11, 2023:
    • 7120-5X00A – 4WD Single-Use Parts Kit
    • 7120-5X05A – 4WD Single-Use Parts Kit
    • 7A20-5X00A – 4WD Single-Use Parts Kit
    • 3142-4JA1A – 4WD Seal

 

Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
2022 Frontier (D41) 71,771 3,133 July 8, 2022 YES
2020-2021 Frontier (D40) 52,216 77
2020-2022 Titan (A61) 56,189 1,230

 

***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2020-2022 Nissan Frontier and Titan vehicles to address a transmission parking pawl concern.

Due to dimensional variation, reduced clearance may cause contact between the edge of the parking pawl and the boss on the transmission case, which may result in non-engagement of the parking pawl.  If this occurs, an affected vehicle may move after the driver places the shifter into “Park” without engaging the parking brake. In this condition, the vehicle could result in a rollaway, which increases the risk of injury or crash.

Customers will receive an Interim Owner Letter advising to apply the parking brake whenever they place their vehicle in “Park”. Once the final remedy is available, owners will receive a second owner notification letter instructing them to bring their vehicle to an authorized Nissan dealer to have the final remedy work completed at no cost to the owner.

Dealers are able to identify the potentially affected vehicles in Service Comm and DBS National Service History since July 8, 2022.

 

***** Release Schedule *****

Parts

The parts restriction has been lifted on all parts for this campaign and can be ordered, as needed, via normal ordering process beginning May 11, 2023.

  •  See bulletins NTB22-064 and NTB22-065 for applicable parts list.

NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. When the Part Return Required Notification is received by the dealer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified.

 

Repair

  • NTB22-064 for 4WD vehicles (Revised February 10, 2023)
  • NTB22-065 for 2WD vehicles (Revised February 10, 2023)

 

Owner Notification

Nissan began mailing interim notification letters to owners of affected vehicles in July 2022, via U.S. Mail.

Owners will receive an invitation to repair instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner in fall 2022.

 


Frequently Asked Questions (FAQ):

 

Q. Is this a safety recall?

Yes.

 

Q. Is this a Stop Sale?

Yes.

 

Q. What is the reason for the voluntary safety recall?

Due to dimensional variation, reduced clearance may cause contact between the edge of the parking pawl and the boss on the transmission case, which may result in non-engagement of the parking pawl. If this occurs, an affected vehicle may move after the driver places the shifter into “Park” without engaging the parking brake. In this condition, the vehicle could result in a rollaway, which increases the risk of injury or crash.

 

Q. What is the possible effect of the condition?

An affected vehicle may move after placing the shifter in to the ‘Park’ position. If a driver does not engage the parking brake, potential for movement of the vehicle increases the risk of injury or crash.

 

Q. What will be the corrective action for this voluntary safety recall campaign?

Nissan will replace the transmission parking pawl pin. This service will be performed at no cost to the owner for parts or labor.

 

Q. How long will the corrective action take?

Once parts are available, the remedy could take up to three and a half (3.5) hours to complete on four wheel drive vehicles and could take up to one and a half hours (1.5) on two wheel drive vehicles. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

 

Q. When will vehicle owners be notified?

Nissan began sending interim notification letters to owners of affected vehicles in July 2022, via U.S. Mail. Once parts are available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.

 

Q. Are parts readily available?

The parts restriction has been lifted on all parts for this campaign and can be ordered, as needed, via normal ordering process beginning May 11, 2023 via DBS.

 

Q. Can affected customers continue to drive their vehicle?

Customers are advised to always apply the parking brake after the vehicle’s transmission shifter is placed in the “Park” position.

 

Q. Is there anything owners can do to mitigate this condition?

Customers are advised to always apply the parking brake after they place their vehicle in Park until a final remedy is available.

 

Q. Is there any charge for this service?

No. This service will be performed for the customer free of charge for parts and labor.

 

Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?

Once parts are available, rental will be available while your vehicle is being serviced and upon customer request. Please consult your dealer for alternate transportation availability while your vehicle is being serviced.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Q. Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

 

Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

No. Once parts are available, the remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?

Certain Model Year 2020-2022 Nissan Titan vehicles manufactured from December 13, 2019 to June 10, 2022. Certain Model Year 2020-2022 Nissan Frontier vehicles manufactured from June 10, 2020 to June 14, 2022.

 

Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

 


Description of the Defect:

Due to dimensional variation during the manufacturing process, reduced clearance may cause contact between the edge of the parking pawl and the boss on the transmission case, which may result in non-engagement of the parking pawl.  If this occurs, an affected vehicle may move after placing the shifter into ‘Park.’  If the customer does not engage the parking brake, potential for movement of the vehicle increases the risk of injury or crash.

 

Chronology of Principal Events:

In June 2021, Nissan received a field incident alleging a MY2020 Frontier vehicle began to move after being shifted into ‘Park.’  The dealer was unable to duplicate the concern. The transmission was collected and sent to the supplier (JATCO) for analysis.  JATCO could not duplicate the customer claim and found no problem.  Nissan believed this was an isolated incident based on supplier analysis and conclusion.

In Fall of 2021, Nissan received additional warranty claims related to certain Frontier and Titan vehicles, reporting potential vehicle movement after being placed into ‘Park.’  Nissan initiated a returned part investigation to further study the condition.  During this time, Nissan also scrambled to investigate three (3) customer claims and collect incident transmissions.  Nissan was unable to duplicate the condition in the field and continued to send collected parts to JATCO for further investigation.  At the time, no accidents or injuries were reported.

January 2022 through February 2022 – Nissan expanded its investigation into warranty claims and any prior claims potentially related to Frontier and Titan vehicles moving while in ‘Park’.  On February 22, 2022, a VOQ was submitted to NHTSA alleging a MY2020 Nissan Frontier rollaway.  Nissan collected the incident transmission and sent it to JATCO for testing.   JATCO was unable to duplicate the incident.

March 2022 through April 2022 – Nissan continued to collect incident parts from the field and shipped the collected parts to the supplier for analysis.  Nissan also initiated an additional scramble activity to secure a customer vehicle that was experiencing this transmission issue.  JATCO’s continued duplication testing was then able to duplicate the issue.  Analysis of the incident conditions determined the potential for interference  between the parking pawl and the boss of the transmission case. This contact could potentially result in intermittent non-engagement of the parking pawl.

In late April, Nissan initiated a design assessment to analyze the scope of the issue in either a two-wheel drive (2WD) or four-wheel drive (4WD) system.  On April 26, 2022, NHTSA requested additional information from Nissan’s investigation regarding the February 22, 2022 VOQ.

May 2022 through June 2022 – Nissan completed its design assessment and concluded that both 2WD and 4WD vehicles could potentially experience the intermittent, nonengagement of the parking pawl condition.

June 16, 2022 – Nissan decided to conduct a recall campaign due to the safety risk of a potential rollaway condition after parking the vehicle.

Nissan is aware of four (4) allegations of minor injury.

 

Description of Corrective Action:

Nissan sent a preliminary notification of recall to Dealers on June 30, 2022. Dealers were notified on July 8, 2022 of the issue and affected VINs. On July 29, 2022 Dealers were notified of targeted remedy timeline and certain parts availability to replace the parking pawl pin.

Owners of all potentially affected vehicles received an interim notification beginning on July 20, 2022 and ending on August 20, 2022. The interim notification letters advised customers to apply the parking brake whenever they park their vehicles.

Owners will receive a final invitation to repair notification beginning in late November 2022.
The letter will instruct owners to schedule an appointment with a Nissan dealer to have the transmission parking pawl pin replaced free of charge.

Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for any subject vehicle that was no longer under warranty at the time of a repair.

 


Voluntary Safety Recall Campaign 2020-2022 Nissan Frontier, Titan/Titan XD 4WD; Transmission Parking Pawl Pin

AT22-007

Voluntary Safety Recall Campaign 2020-2022 Nissan Frontier, Titan/Titan XD 4WD; Transmission Parking Pawl Pin

 


Voluntary Safety Recall Campaign 2020-2022 Nissan Frontier, Titan/Titan XD 2WD; Transmission Parking Pawl Pin

AT22-008

Voluntary Safety Recall Campaign 2020-2022 Nissan Frontier, Titan/Titan XD 2WD; Transmission Parking Pawl Pin

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
NISSAN FRONTIER 2020-2022
NISSAN TITAN 2020-2022

 


19 Associated Documents

Defect Notice 573 Report

RCLRPT-22V457-2237.PDF 213.815KB

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Nissan – Defect Information Report – June 2022

RMISC-22V457-8494.pdf 89.402KB

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Recall Acknowledgement

RCAK-22V457-8732.pdf 646.17KB

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Recall 573 Report – June 30, 2022

RCLRPT-22V457-1930.PDF 213.809KB

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NissanFrontier Titan Transmission Parking Pawl – VSRC – Dealer Announcement – July 2022

RCMN-22V457-2616.pdf 127.963KB

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NissanFrontier Titan Transmission Parking Pawl – Recall – Preliminary Dealer Announcement – June 2022

RCMN-22V457-8936.pdf 106.449KB

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Nissan – Campaign Bulletin – July 2022

RCMN-22V457-6991.pdf 132.264KB

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Remedy Instructions and TSB

RCRIT-22V457-3446.pdf 2384.187KB

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Remedy Instructions and TSB

RCRIT-22V457-7037.pdf 2857.454KB

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Nissan – Dealer Announcement – July 2022

RCMN-22V457-2494.pdf 134.032KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V457-3732.pdf 196.173KB

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Nissan – Defect Information Report – September 2022

RMISC-22V457-6907.pdf 123.127KB

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Recall 573 Report – September 22, 2022

RCLRPT-22V457-3780.PDF 242.455KB

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Nissan – Parts ordering process update – September 2022

RCMN-22V457-9354.pdf 138.482KB

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Remedy Instructions and TSB

RCRIT-22V457-7819.pdf 3153.276KB

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Remedy Instructions and TSB

RCRIT-22V457-8321.pdf 3620.41KB

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Nissan – Dealer Announcement – February 2023

RCMN-22V457-9514.pdf 142.796KB

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Issued Owner Notification Letter(Part 577)

RCONL-22V457-9692.pdf 171.281KB

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Nissan – Dealer Announcement – May 2023

RCMN-22V457-8268.pdf 135.77KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V457&docType=RCL

 


 

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