R22C8 Jackknife Key Fob – 2014-2020 Nissan Rogue & 2017-2022 Rogue Sport

February 16, 2023 NHTSA CAMPAIGN NUMBER: 23V093000

Ignition Key May Collapse and Shut Off Vehicle

Driver contact with a key in the collapsed position could inadvertently shut off the vehicle while driving, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V093000

Manufacturer Nissan North America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 712,458

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.

 

Remedy

Owners are advised not to attach any accessories to their key and only use the key in the unfolded orientation until the remedy is available. Interim notification letters notifying owners of the safety risk are expected to be mailed March 17, 2023. A second letter will be mailed once the remedy is available. Once the remedy is available, dealers will insert a spacer into the key slot of the jackknife key, free of charge. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is R22C5.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Jackknife Key Fob
Voluntary Safety Recall Campaign

Reference: R22C8
Date: February 17, 2023

 

 Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
2014-2020 Rogue (T32) 192,218 NA February 17, 2023 YES
2017-2022 Rogue Sport (J11) 511,009 151

 

***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers.  Nissan has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain 2014-2020 Nissan Rogue and 2017-2022 Nissan Rogue Sport vehicles to address a potential key fob issue.

Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position.  Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards.  If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.

Nissan is currently developing a final remedy plan for this issue. In the interim, owners will be notified beginning March 2023 and instructed to avoid attaching accessories to the key fob and to use the key in the non-folding orientation.

In the interim for vehicles in dealer inventory, once parts are available, the dealer will insert a set screw into the key slot so the key cannot be folded down.

 

***** Release Schedule *****

Parts Once parts are available, the dealer interim remedy requires one (1) set screw. Package quantity will be 100 parts per package for the set screw.
Repair Nissan is currently developing a final remedy plan.
Owner Notification Nissan will begin sending interim notifications to owners of all potentially affected vehicles beginning March 2023, via U.S. Mail.

 


Frequently Asked Questions (FAQ): 

 

Is this a Safety recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

What is the reason for the Voluntary Safety Recall?

Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards.

 

What is the possible effect of this condition?

If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.

 

What will be the corrective action for this voluntary recall campaign?

Nissan is currently developing a final remedy plan for this issue. In the interim, owners will be notified beginning March 2023 and instructed to avoid attaching accessories to the key fob and to use the key in the non-folding orientation.

 

How long will the corrective action take?

Nissan is currently developing a final remedy plan for this issue. In the interim, owners will be notified beginning March 2023 and instructed to avoid attaching accessories to the key fob and to use the key in the non-folding orientation.

 

When will vehicle owners be notified?

Nissan will begin sending interim notifications to owners of all potentially affected vehicles in March 2023, via U.S. Mail.

 

Is my vehicle safe to drive?

Owners with a key that will not remain in the extended ‘open’ position should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.  If your vehicle is subject to this campaign, you should avoid attaching accessories to the key fob and use the key in the non-folding orientation.

 

Is there anything owners can do to mitigate this condition?

Owners with a key that will not remain in the extended ‘open’ position should contact their local authorized Nissan dealer for diagnosis.  If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.  Owners should avoid attaching accessories to the key fob and use the key in the non-folding orientation.

 

Are parts readily available?

Nissan is currently developing the final remedy plan for this issue.

 

Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $1560 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?

The campaign will cover the towing costs for affected vehicles.

EXPENSE CODE DESCRIPTION AMOUNT
501 Towing $200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

 

Is there any charge for the repair?

No. Once the remedy is available it will be performed for the customer free of charge for parts and labor.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, once the remedy is available any authorized Nissan dealer is able to perform the service.

For Consumer Affairs: Please inform us of the dealer where you would like to have the service completed.

 

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The final remedy once available, will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

What model year vehicles are involved?

Certain MY2014-2020 Rogue vehicles manufactured between August 7, 2013 to August 14, 2020, and MY2017-2022 Rogue Sport vehicles manufactured between November 28, 2016 to June 20,

 

Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

 


Chronology of Principal Events:

December 2020 – February 2021: Internal quality review identified nineteen (19) warranty repair claims since May 2014, which reported stall or shut off while driving. Nine (9) of these repair orders stated the key fob “folded” while in the ignition, causing the vehicle to shut off while driving. Nissan initiated an internal investigation and parts collection activity.

March 2021 – Nissan received one (1) field-returned jack-knife style key from a MY 2020 Nissan Rogue. The customer reported the key does not stay in the extended “open” position. Nissan sent the part to the supplier for further analysis.

April 2021 through September 2021 – The initial supplier analysis of the key fob revealed an abrasion on the internal pivot edge. Because of the abrasion, the internal pivot edge became worn. This edge provides the resistance needed for the key to “lock” in the extended position. If the pivot edge is worn, it may allow the key to unlock from the extended position without pressing the release button. Additional supplier testing concluded an external impact occurred to the tip of the key blade that likely resulted in the internal damage to the pivot joint.

During this time, Nissan conducted warranty and field data searches for claims related to vehicles equipped with the jackknife style key fob. Certain Nissan Rogue, Rogue Sport vehicles have this style key fob. Additionally, for other markets, Nissan kicks has a similar style key fob. Nissan Kicks vehicles for US Market come standard with remote keyless entry and push-to-start button as a standard feature.

Nissan continued the returned-parts collection activity and also collected other field parts without complaints to analyze the “real world” wear and tear on the internal pivot joint and test conditions that could lead to an abrasion on the pivot joint edge.

Concurrently, Nissan conducted a comparison study on jackknife keys from various OEMs. The study focused on the force required to “unlock” the jackknife key from the extended position without pressing the pivot release button. The study showed that of the six (6) OEM key designs, Nissan’s required the highest amount of force to release the key without pressing the release button.

October 2021 through April 2022 – Nissan conducted an in-vehicle driver ergonomic study to evaluate whether there could be contact between the driver and the key fob. This study included driver representatives for both the 90th and the 10th percentile height and utilized full mobility of the driver’s seat and the steering column. This study focused on Nissan models as well as other OEM vehicles that are equipped with a similar style jackknife key fob.

During this time, the automotive market was experiencing vehicle shortages that made it difficult to gain access to and purchase non-Nissan vehicles required for the study. Ultimately, Nissan was able to secure vehicles after some period utilizing other markets to gather the necessary dimensional data.

May 2022 through August 2022 – Nissan received two (2) additional field parts from the parts collection activity. Analysis of the parts identified damage to the internal pivot edge from wear and tear, potentially worsened with a heavy weight attached from added key fob accessories.

September 2022 through December 2022 – Nissan conducted an additional vehicle layout study using Computer Aided Engineering (CAE) to simulate the different effects of various seating and steering column tilt positions on the driver’s knee clearance to the key fob on Nissan vehicles.

January 2023 – Activities conducted to date led Nissan to conclude that the following criteria must be met for the vehicle to shut off while driving:

1. The internal pivot edge of the key fob must be worn so there is minimum resistance when the key is “locked” in the extended position

2. The customer must have heavy weighted items (e.g. key chain accessories, multiple keys) hanging from the key fob. This creates the downward force needed to ·unlock” the key and the fob portion may fold under the weight of attached accessories

3. They key fob must be oriented with the buttons facing downward when the key is inserted into the ignition switch. Once the key fob is rotated 90 degrees to the “ON” position, the key is now in an orientation that may allow the fob to ·unlock” and fold downward if the pivot edge is worn and a sufficiently heavyweight is attached to the key fob.

4. While the key fob is in the unlocked position, the fob must be contacted by the driver’s knee at its lowest point to inadvertently rotate the key into the “OFF” position

February 9, 2023 – Based on the review of field data, the above conclusions, investigation results, and out of an abundance of caution, Nissan decided to conduct a Voluntary Safety Recall Campaign for MY14-20 Rogue and MY17-22 Rogue Sport vehicles equipped with a jackknife key.

Nissan identified a total of two (2) field reports and (67) sixty-seven warranty claims for MY2014-2020 Rogue and twenty (20) warranty claims for MY2017-2022 Rogue Sport; no warranty claims related to the subject condition were identified on the Nissan Kicks. Nissan is not aware of any accident or injuries related to the subject condition.

 


13 Affected Products

Vehicles

MAKE MODEL YEAR
NISSAN ROGUE 2014-2020
NISSAN ROGUE SPORT 2017-2022

 


6 Associated Documents

Nissan – Defect Information Report – February 2023

RMISC-23V093-8886.pdf 688.849KB

RMISC-23V093-8886

 


Nissan – Campaign Bulletin – February 2023

RCMN-23V093-2741.pdf 121.484KB

RCMN-23V093-2741

 


Defect Notice 573 Report

RCLRPT-23V093-2108.PDF 213.858KB

RCLRPT-23V093-2108

 


Recall Acknowledgement

RCAK-23V093-5219.pdf 710.493KB

RCAK-23V093-5219

 


Recall 573 Report – March 10, 2023

RCLRPT-23V093-2892.PDF 215.644KB

RCLRPT-23V093-2892

 


Nissan – Chronology – March 2023

RMISC-23V093-2072.pdf 1499.306KB

RMISC-23V093-2072

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V093&docType=RCL

 


 

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Last update on 2023-02-21 / Affiliate links / Images from Amazon Product Advertising API

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