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February 16, 2023 NHTSA CAMPAIGN NUMBER: 23V093000
Ignition Key May Collapse and Shut Off Vehicle
Driver contact with a key in the collapsed position could inadvertently shut off the vehicle while driving, increasing the risk of a crash.
NHTSA Campaign Number: 23V093000
Manufacturer Nissan North America, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 712,458
Summary
Nissan North America, Inc. (Nissan
) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.
Remedy
Dealers will insert a spacer into the key slot of the jackknife key, free of charge. Interim notification letters notifying owners of the safety risk were mailed March 29, 2023. Owner notification letters are expected to be mailed August 30, 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan
’s number for this recall is R22C5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Jackknife Key Fob
Voluntary Safety Recall Campaign
Reference: R22C8/R22C9
Date: August 30, 2023
REVISION 2
Please discard earlier versions of this bulletin. |
The REVISION 1 announcement from March 24, 2023 has been revised to include the following:
|
Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
2014-2020 Rogue (T32) | 192,218 | NA | August 30, 2023 | YES |
2017-2022 Rogue Sport (J11) | 511,009 | NA |
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan
has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain 2014-2020 Nissan
Rogue and 2017-2022 Nissan
Rogue Sport vehicles to address a potential key fob issue.
Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards. If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.
The final remedy is now available. Owner notification letters for the final remedy will be mailed, between August 30, 2023 and September 13, 2023, instructing them to bring their vehicle and all keys and fobs to an authorized Nissan dealer to have the final remedy work completed at no cost to the owner. The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.
***** Release Schedule *****
Parts | Part number 28268-DFA0A![]()
| |||||||||
Special Tools |
| |||||||||
Repair |
| |||||||||
Owner
Notification | Owners of affected vehicles were mailed interim notifications in March 2023.
Owner notification letters for the final remedy will be mailed, between August 30, 2023 and September 13, 2023, instructing them to bring their vehicle and all keys and fobs to an authorized Nissan |
Frequently Asked Questions (FAQ):
Is this a Safety recall?
Yes.
Is this a Stop Sale?
Yes.
What is the reason for the Voluntary Safety Recall?
Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards.
What is the possible effect of this condition?
If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.
What will be the corrective action for this voluntary recall campaign?
The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.
How long will the corrective action take?
The remedy, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
When will vehicle owners be notified?
Owners were notified in March 2023 and instructed to avoid attaching accessories to the key fob and to use the key in the non-folding orientation. The final remedy is now available. Owner notification letters for the final remedy will be mailed, between August 30, 2023 and September 13, 2023, instructing them to bring their vehicle and all keys and fobs to an authorized Nissan dealer to have the final remedy work completed at no cost to the owner. The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.
Is my vehicle safe to drive?
Owners with a key that will not remain in the extended ‘open’ position should contact their Nissan dealer as soon as possible to have the final remedy performed. Owners should avoid attaching accessories to the key fob and use the key in the non-folding orientation. All owners are urged to complete the final remedy at their earliest opportunity.
Is there anything owners can do to mitigate this condition?
Owners with a key that will not remain in the extended ‘open’ position should contact their Nissan dealer as soon as possible to have the final remedy performed. Owners should avoid attaching accessories to the key fob and use the key in the non-folding orientation. All owners are urged to complete the final remedy at their earliest opportunity.
Are parts readily available?
Yes. .
Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE | DESCRIPTION | AMOUNT |
502 | Rental Expense | $156 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. |
Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?
The campaign will cover the towing costs for affected vehicles.
EXPENSE CODE | DESCRIPTION | AMOUNT |
501 | Towing | $200 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. |
Is there any charge for the repair?
No. The remedy will be performed for the customer free of charge for parts and labor.
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the service.
For Consumer Affairs: Please inform us of the dealer where you would like to have the service completed.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The final remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Will the final remedy close the open campaign on my vehicle?
The jackknife key spacer insert remedy needs to be completed on jackknife keys registered to the vehicle to close the campaign. The campaign repair must be completed per NTB23-068.
What model year vehicles are involved?
Certain MY2014-2020 Rogue vehicles manufactured between August 7, 2013 to August 14, 2020, and MY2017-2022 Rogue Sport vehicles manufactured from November 28, 2016 to June 20, 2022.
Are you experiencing this condition on any other Nissan (or INFINITI
) models?
No.
Description of the Defect:
The jackknife key may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken, and the key fob could unlock and rotate downwards. A folded key fob does not affect the ignition function. However, contact to the key fob in the folded position by the driver could inadvertently rotate the ignition into the “ACCESSORY” position, which will turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the vehicle shuts off while driving, the airbags may not deploy in a crash where airbag deployment is warranted.
Chronology of Principal Events:
December 2020 – February 2021: Internal quality review identified nineteen (19) warranty repair claims since May 2014, which reported stall or shut off while driving. Nine (9) of these repair orders stated the key fob “folded” while in the ignition, causing the vehicle to shut off while driving. Nissan initiated an internal investigation and parts collection activity.
March 2021 – Nissan received one (1) field-returned jack-knife style key from a MY 2020 Nissan
Rogue. The customer reported the key does not stay in the extended “open” position. Nissan
sent the part to the supplier for further analysis.
April 2021 through September 2021 – The initial supplier analysis of the key fob revealed an abrasion on the internal pivot edge. Because of the abrasion, the internal pivot edge became worn. This edge provides the resistance needed for the key to “lock” in the extended position. If the pivot edge is worn, it may allow the key to unlock from the extended position without pressing the release button. Additional supplier testing concluded an external impact occurred to the tip of the key blade that likely resulted in the internal damage to the pivot joint.
During this time, Nissan conducted warranty and field data searches for claims related to vehicles equipped with the jackknife style key fob. Certain Nissan
Rogue, Rogue Sport vehicles have this style key fob. Additionally, for other markets, Nissan
l<icks has a similar style key fob. Nissan
Kicks vehicles for US Market come standard with remote keyless entry and push-to-start button as a standard feature.
Nissan continued the returned-parts collection activity and also collected other field parts without complaints to analyze the “real world” wear and tear on the internal pivot joint and test conditions that could lead to an abrasion on the pivot joint edge.
Concurrently, Nissan conducted a comparison study on jackknife keys from various OEMs. The study focused on the force required to “unlock” the jackknife key from the extended position without pressing the pivot release button. The study showed that of the six (6) OEM key designs, Nissan
’s required the highest amount of force to release the key without pressing the release button.
October 2021 through April 2022 – Nissan conducted an in-vehicle driver ergonomic study to evaluate whether there could be contact between the driver and the key fob. This study included driver representatives for both the 90th and the 10th percentile height and utilized full mobility of the driver’s seat and the steering column. This study focused on Nissan
models as well as other OEM vehicles that are equipped with a similar style jackknife key fob.
During this time, the automotive market was experiencing vehicle shortages that made it difficult to gain access to and purchase non-Nissan vehicles required for the study. Ultimately, Nissan
was able to secure vehicles after some period utilizing other markets to gather the necessary dimensional data.
May 2022 through August 2022 – Nissan received two (2) additional field parts from the parts collection activity. Analysis of the parts identified damage to the internal pivot edge from wear and tear, potentially worsened with a heavy weight attached from added key fob accessories.
September 2022 through December 2022 – Nissan conducted an additional vehicle layout study using Computer Aided Engineering (CAE) to simulate the different effects of various seating and steering column tilt positions on the driver’s knee clearance to the key fob on Nissan
vehicles.
January 2023 – Activities conducted to date led Nissan to conclude that the following criteria must be met for the vehicle to shut off while driving:
1. The internal pivot edge of the key fob must be worn so there is minimum resistance when the key is “locked” in the extended position
2. The customer must have heavy weighted items (e.g. key chain accessories, multiple keys) hanging from the key fob. This creates the downward force needed to ·unlock” the key and the fob portion may fold under the weight of attached accessories
3. They key fob must be oriented with the buttons facing downward when the key is inserted into the ignition switch. Once the key fob is rotated 90 degrees to the “ON” position, the key is now in an orientation that may allow the fob to ·unlock” and fold downward if the pivot edge is worn and a sufficiently heavyweight is attached to the key fob.
4. While the key fob is in the unlocked position, the fob must be contacted by the driver’s knee at its lowest point to inadvertently rotate the key into the “OFF” position
February 9, 2023 – Based on the review of field data, the above conclusions, investigation results, and out of an abundance of caution, Nissan decided to conduct a Voluntary Safety Recall Campaign for MY14-20 Rogue and MY17-22 Rogue Sport vehicles equipped with a jackknife key.
Nissan identified a total of two (2) field reports and (67) sixty-seven warranty claims for MY2014-2020 Rogue and twenty (20) warranty claims for MY2017-2022 Rogue Sport; no warranty claims related to the subject condition were identified on the Nissan
Kicks. Nissan
is not aware of any accident or injuries related to the subject condition.
Description of Corrective Action:
Dealers were notified on February 17, 2023. Nissan sent an interim notification to owners on March 29, 2023. Nissan
will notify owners of the final remedy beginning on August 30, 2023. Owners will receive an invitation to repair letter instructing them to bring all key fobs and their vehicle to a dealer.
The dealer will be instructed to insert a spacer into the key slot of the customer’s key fob that will prevent the key from folding. (If the customer received the interim remedy, the fastener will be removed and the spacer will be added.) After remedy, keys will be registered to the vehicle’s body control module (BCM) and un-remedied keys will be de-registered. If a customer does not bring all keys during their initial visit, Nissan will allow an additional visit to the dealer to have the final remedy performed and register the additional keys.
This repair will be performed free of charge for parts and labor and may take up to one (1) hour to complete.
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are no longer under warranty.
2014-2020 Nissan
Rogue & 2017-2022 Rogue Sport; Mechanical Key
NTB23-028
2014-2020 Nissan Rogue & 2017-2022 Rogue Sport; Mechanical Key
2014-2020 Nissan
Rogue & 2017-2022 Rogue Sport; Jackknife Key Repair
NTB23-068
2014-2020 Nissan Rogue & 2017-2022 Rogue Sport; Jackknife Key Repair
13 Affected Products
Vehicles
18 Associated Documents
Nissan – Defect Information Report – February 2023
RMISC-23V093-8886.pdf 688.849KB
Nissan – Campaign Bulletin – February 2023
RCMN-23V093-2741.pdf 121.484KB
Defect Notice 573 Report
RCLRPT-23V093-2108.PDF 213.858KB
Recall Acknowledgement
RCAK-23V093-5219.pdf 710.493KB
Recall 573 Report – March 10, 2023
RCLRPT-23V093-2892.PDF 215.644KB
Nissan – Chronology – March 2023
RMISC-23V093-2072.pdf 1499.306KB
Recall 573 Report – March 24, 2023
RCLRPT-23V093-4748.PDF 215.578KB
Nissan – Defect Information Report – March 2023
RMISC-23V093-3189.pdf 1474.557KB
Remedy Instructions and TSB
RCRIT-23V093-9101.pdf 1055.574KB
Nissan – VSRC Dealer Announcement – March 2023
RCMN-23V093-2874.pdf 138.418KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V093-5880.pdf 1359.822KB
Recall 573 Report – April 21, 2023
RCLRPT-23V093-9061.PDF 215.582KB
Recall 573 Report – August 24, 2023
RCLRPT-23V093-2443.PDF 215.78KB
Nissan – Amended Rouge Sport Jackknife Key – August 2023
RMISC-23V093-2463.pdf 1520.227KB
Remedy Instructions and TSB
RCRIT-23V093-7839.pdf 2541.823KB
Nissan – Recall Campaign – August 2023
RCMN-23V093-7707.pdf 165.134KB
Remedy Instructions and TSB
RCRIT-23V093-6991.pdf 100.229KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V093-6084.pdf 1143.933KB
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SEOCONTENT-START
.r’\__
NISSAN
“-…/
February 16, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Defect Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided
with the notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Motor Kyushu
Nissan North America, Inc., Smyrna Plant
Renault Samsung
2. Vehicles Potentially Involved:
Certain Model Year 2017 – 2022 Nissan Rogue Sport and Model Year 2014 – 2020
Nissan Rogue vehicles as shown in the table below:
Model Dates of Manufacture
MY 2017 – 2022 Nissan Rogue Sport November 28, 2016 to June 20, 2022
MY 2076 – 2020 Nissan Rogue April 78, 2076 to May 27, 2020
MY 2014 – 2020 Nissan Rogue August 7, 2013 to August 74, 2020
MY 2075 – 2020 Nissan Rogue July 22, 2074 to March 76, 2020
Based on production records, this issue is unique to “S” Grade trim level Nissan
Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key
manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan
Rogue Sport and Rogue vehicles manufactured after this date are unaffected
because Intelligent Key (i-key) was adopted into production and the jackknife
style key was no longer manufactured. No other Nissan or INFINITI vehicles are
affected.
The name, description and part number of the subject components are below:
Plant
Kyushu
Smyrna
Renault
Part Name Part Descri~tion Part Number
Key Set Jackknife Key Set 80561 – 4BA1B
3. Total Number of Vehicles Potentially Involved:
Approximately 772,458 vehicles total. Approximately 794,986 Nissan Rogue Sport
and 517,472 Rogue vehicles may be affected.
Model Volume of Plant
Production
MY 2017 – 2022 Nissan Rogue Sport 194,986
Kyushu
MY 2076 – 2020 Nissan Rogue 112,630
MY 2014 – 2020 Nissan Rogue 192,769 Smyrna
MY 2075 – 2020 Nissan Rogue 212,073 Renault
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.01%. 1% is used here because submission within NHTSA’s safety
portal will not allow a value less than 1%.
5. Description of the Defect:
The jackknife key may not hold the key blade in the extended “open” position.
Over time the internal pivot of the jackknife key may weaken, and the key fob
could unlock and rotate downwards. If the vehicle is driven with the key in the
collapsed position, contact with the key fob by the driver could inadvertently turn
the vehicle off while driving, increasing the risk of a crash.
6. Chronology of Principal Events:
Chronology will be supplemented.
7. Description of Corrective Action:
Dealers will be notified beginning February 17, 2023. Owners of all potentially
affected vehicles will be notified beginning March 2023. Nissan is preparing the
remedy for this issue. In the interim, registered owners will be notified. In that
notification, owners will be instructed to avoid attaching accessories to the key
fob and to use the key in the non-folding orientation until the remedy is available.
In addition, dealers and rental fleets will be instructed on an interim remedy to
insert a fastener into the key slot that will prevent the key from folding. When
remedy parts are available, dealers will insert a spacer into the key slot of the
customer’s key fob that will not allow the key to collapse.
Nissan will include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the
subject vehicles are no longer under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
.r’\__
NISSAN
“-…/
March 24, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed amendment to the Defect Information Report filed
on February 16, 2023. This amendment updates section 5; Description of Safety
Defect.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Motor Kyushu
Nissan North America, Inc., Smyrna Plant
Renault Samsung
2. Vehicles Potentially Involved:
Certain Model Year 2017 – 2022 Nissan Rogue Sport and Model Year 2014 – 2020
Nissan Rogue vehicles as shown in the table below:
Model Dates of Manufacture
MY 2017 – 2022 Nissan Rogue Sport November 28, 2016 to June 20, 2022
MY 2076 – 2020 Nissan Rogue April 78, 2076 to May 27, 2020
MY 2014 – 2020 Nissan Rogue August 7, 2013 to August 74, 2020
MY 2075 – 2020 Nissan Rogue July 22, 2074 to March 76, 2020
Based on production records, this issue is unique to “S” Grade trim level Nissan
Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key
manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan
Rogue Sport and Rogue vehicles manufactured after this date are unaffected
because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted
into production and the jackknife style key was no longer manufactured. No
other Nissan or INFINITI vehicles are affected.
In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife
key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to
the Nissan Kicks. Nissan has not seen any foreign market claims related to the
subject condition in Kicks vehicles.
The name, description and part number of the subject components are below:
Plant
Kyushu
Smyrna
Renault
Part Name Part DescriRtion Part Number
Key Set Jackknife Key Set
The key set supplier (Tier 1) for the affected vehicles:
ALPS ALPINE CO., LTD
Supplier Code: A109
80561 – 4BA1B
Address: 6-3-36, Furukawanakazato, Osaki City, Miyagi Prefecture 989-6781.
Hideki Konno, Director of Quality
+81 (229) 23 – 5111
hideki.konno@alpsalpine.com
3. Total Number of Vehicles Potentially Involved:
Approximately 712,458 vehicles total. Approximately 194,986 Nissan Rogue Sport
and 517,472 Rogue vehicles may be affected.
Model Volume of Plant
Production
MY 2017 – 2022 Nissan Rogue Sport 194,986
Kyushu
MY 2016 – 2020 Nissan Rogue 112,630
MY 2014 – 2020 Nissan Rogue 192,769 Smyrna
MY 2015 – 2020 Nissan Rogue 212,073 Renault
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.01%. 1% is used here because submission within NHTSA’s safety
portal will not allow a value less than 1%.
5. Description of the Defect:
The jackknife key may not hold the key blade in the extended “open” position.
Over time the internal pivot of the jackknife key may weaken, and the key fob
could unlock and rotate downwards. A folded key fob does not affect the ignition
function. However, contact to the key fob in the folded position by the driver
could inadvertently rotate the ignition into the “ACCESSORY” position, which will
turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the
vehicle shuts off while driving, the airbags may not deploy in a crash where
airbag deployment is warranted.
6. Chronology of Principal Events:
December 2020 – February 2021: Internal quality review identified nineteen (19)
warranty repair claims since May 2014, which reported stall or shut off while
driving. Nine (9) of these repair orders stated the key fob “folded” while in the
ignition, causing the vehicle to shut off while driving. Nissan initiated an internal
investigation and parts collection activity.
March 2021 – Nissan received one (1) field-returned jack-knife style key from a MY
2020 Nissan Rogue. The customer reported the key does not stay in the
extended “open” position. Nissan sent the part to the supplier for further analysis.
April 2021 through September 2021 – The initial supplier analysis of the key fob
revealed an abrasion on the internal pivot edge. Because of the abrasion, the
internal pivot edge became worn. This edge provides the resistance needed for
the key to “lock” in the extended position. If the pivot edge is worn, it may allow
the key to unlock from the extended position without pressing the release button.
Additional supplier testing concluded an external impact occurred to the tip of
the key blade that likely resulted in the internal damage to the pivotjoint.
During this time, Nissan conducted warranty and field data searches for claims
related to vehicles equipped with thejackknife style key fob. Certain Nissan
Rogue, Rogue Sport vehicles have this style key fob. Additionally, for other
markets, Nissan l Market come standard with remote keyless entry and push-to-start button as a
standard feature.
Nissan continued the returned-parts collection activity and also collected other
field parts without complaints to analyze the “real world” wear and tear on the
internal pivot joint and test conditions that could lead to an abrasion on the pivot
joint edge.
Concurrently, Nissan conducted a comparison study on jackknife keys from
various OEMs. The study focused on the force required to “unlock” the jackknife
key from the extended position without pressing the pivot release button. The
study showed that of the six (6) OEM key designs, Nissan’s required the highest
amount of force to release the key without pressing the release button.
October 2021 through April 2022 – Nissan conducted an in-vehicle driver
ergonomic study to evaluate whether there could be contact between the driver
and the key fob. This study included driver representatives for both the 90th and
the 10th percentile height and utilized full mobility of the driver’s seat and the
steering column. This study focused on Nissan models as well as other OEM
vehicles that are equipped with a similar stylejackknife key fob.
During this time, the automotive market was experiencing vehicle shortages that
made it difficult to gain access to and purchase non-Nissan vehicles required for
the study. Ultimately, Nissan was able to secure vehicles after some period
utilizing other markets to gather the necessary dimensional data.
May 2022 through August 2022 – Nissan received two (2) additional field parts
from the parts collection activity. Analysis of the parts identified damage to the
internal pivot edge from wear and tear, potentially worsened with a heavy weight
attached from added key fob accessories.
September 2022 through December 2022 – Nissan conducted an additional
vehicle layout study using Computer Aided Engineering (CAE) to simulate the
different effects of various seating and steering column tilt positions on the
driver’s knee clearance to the key fob on Nissan vehicles.
January 2023 – Activities conducted to date led Nissan to conclude that the
following criteria must be met for the vehicle to shut off while driving:
1. The internal pivot edge of the key fob must be worn so there is minimum
resistance when the key is “locked” in the extended position
2. The customer must have heavy weighted items (e.g. key chain
accessories, multiple keys) hanging from the key fob. This creates the
downward force needed to ·unlock” the key and the fob portion may fold
under the weight of attached accessories
3. They key fob must be oriented with the buttons facing downward when
the key is inserted into the ignition switch. Once the key fob is rotated 90
degrees to the “ON” position, the key is now in an orientation that may
allow the fob to ·unlock” and fold downward if the pivot edge is worn and
a sufficiently heavyweight is attached to the key fob.
4. While the key fob is in the unlocked position, the fob must be contacted
by the driver’s knee at its lowest point to inadvertently rotate the key into
the “OFF” position
February 9, 2023 – Based on the review of field data, the above conclusions,
investigation results, and out of an abundance of caution, Nissan decided to
conduct a Voluntary Safety Recall Campaign for MY14-20 Rogue and MY17-22
Rogue Sport vehicles equipped with a jackknife key.
Nissan identified a total of two (2) field reports and (67) sixty-seven warranty
claims for MY2014-2020 Rogue and twenty (20) warranty claims for MY2017-2022
Rogue Sport; no warranty claims related to the subject condition were identified
on the Nissan Kicks. Nissan is not aware of any accident or injuries related to the
subject condition.
7. Description of Corrective Action:
Dealers were notified on February 17, 2023. Nissan will notify owners beginning
on March 29, 2023.
Nissan is preparing the remedy for this issue. In the interim, registered owners
will be advised to avoid attaching accessories to the key fob and to use the key in
the non-folding orientation until the remedy is available. In addition, dealers and
rental fleets will be instructed on an interim remedy to insert a fastener into the
key slot that will prevent the key from folding. When remedy parts are available,
dealers will insert a spacer into the key slot of the customer’s key fob that will not
allow the key to fold.
Nissan will include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the
subject vehicles are no longer under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
.r’\__
NISSAN
“-…/
August 24, 2023
Dr. Cem Hatipoglu
Acting Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Dr. Hatipoglu:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Fourth Amendment to the Defect Information
Report filed on February 76, 2023. This amendment updates section 7; Description of
Corrective Action.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Motor Kyushu
Nissan North America, Inc., Smyrna Plant
Renault Samsung
2. Vehicles Potentially Involved:
Certain Model Year 2017 – 2022 Nissan Rogue Sport and Model Year 2014 – 2020
Nissan Rogue vehicles as shown in the table below:
Model Dates of Manufacture
MY 2017 – 2022 Nissan Rogue Sport November 28, 2016 to June 20, 2022
MY 2076 – 2020 Nissan Rogue April 78, 2076 to May 27, 2020
MY 2014 – 2020 Nissan Rogue August 7, 2013 to August 74, 2020
MY 2075 – 2020 Nissan Rogue July 22, 2074 to March 76, 2020
Based on production records, this issue is unique to “S” Grade trim level Nissan
Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key
manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan
Rogue Sport and Rogue vehicles manufactured after this date are unaffected
because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted
into production and the jackknife style key was no longer manufactured. No
other Nissan or INFINITI vehicles are affected.
In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife
key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to
the Nissan Kicks. Nissan has not seen any foreign market claims related to the
subject condition in Kicks vehicles.
The name, description and part number of the subject components are below:
Plant
Kyushu
Smyrna
Renault
Part Name Part DescriRtion Part Number
Key Set Jackknife Key Set
The key set supplier (Tier 1) for the affected vehicles:
ALPS ALPINE CO., LTD
Supplier Code: A109
80561 – 4BA1B
Address: 6-3-36, Furukawanakazato, Osaki City, Miyagi Prefecture 989-6781.
Hideki Konno, Director of Quality
+81 (229) 23 – 5111
hideki.konno@alpsalpine.com
3. Total Number of Vehicles Potentially Involved:
Approximately 712,458 vehicles total. Approximately 194,986 Nissan Rogue Sport
and 517,472 Rogue vehicles may be affected.
Model Volume of Plant
Production
MY 2017 – 2022 Nissan Rogue Sport 194,986
Kyushu
MY 2016 – 2020 Nissan Rogue 112,630
MY 2014 – 2020 Nissan Rogue 192,769 Smyrna
MY 2015 – 2020 Nissan Rogue 212,073 Renault
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.01%. 1% is used here because submission within NHTSA’s safety
portal will not allow a value less than 1%.
5. Description of the Defect:
The jackknife key may not hold the key blade in the extended “open” position.
Over time the internal pivot of the jackknife key may weaken, and the key fob
could unlock and rotate downwards. A folded key fob does not affect the ignition
function. However, contact to the key fob in the folded position by the driver
could inadvertently rotate the ignition into the “ACCESSORY” position, which will
turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the
vehicle shuts off while driving, the airbags may not deploy in a crash where
airbag deployment is warranted.
6. Chronology of Principal Events:
December 2020 – February 2021: Internal quality review identified nineteen (19)
warranty repair claims since May 2014, which reported stall or shut off while
driving. Nine (9) of these repair orders stated the key fob “folded” while in the
ignition, causing the vehicle to shut off while driving. Nissan initiated an internal
investigation and parts collection activity.
March 2021 – Nissan received one (1) field-returned jack-knife style key from a MY
2020 Nissan Rogue. The customer reported the key does not stay in the
extended “open” position. Nissan sent the part to the supplier for further analysis.
April 2021 through September 2021 – The initial supplier analysis of the key fob
revealed an abrasion on the internal pivot edge. Because of the abrasion, the
internal pivot edge became worn. This edge provides the resistance needed for
the key to “lock” in the extended position. If the pivot edge is worn, it may allow
the key to unlock from the extended position without pressing the release button.
Additional supplier testing concluded an external impact occurred to the tip of
the key blade that likely resulted in the internal damage to the pivotjoint.
During this time, Nissan conducted warranty and field data searches for claims
related to vehicles equipped with thejackknife style key fob. Certain Nissan
Rogue, Rogue Sport vehicles have this style key fob. Additionally, for other
markets, Nissan l Market come standard with remote keyless entry and push-to-start button as a
standard feature.
Nissan continued the returned-parts collection activity and also collected other
field parts without complaints to analyze the “real world” wear and tear on the
internal pivot joint and test conditions that could lead to an abrasion on the pivot
joint edge.
Concurrently, Nissan conducted a comparison study on jackknife keys from
various OEMs. The study focused on the force required to “unlock” the jackknife
key from the extended position without pressing the pivot release button. The
study showed that of the six (6) OEM key designs, Nissan’s required the highest
amount of force to release the key without pressing the release button.
October 2021 through April 2022 – Nissan conducted an in-vehicle driver
ergonomic study to evaluate whether there could be contact between the driver
and the key fob. This study included driver representatives for both the 90th and
the 10th percentile height and utilized full mobility of the driver’s seat and the
steering column. This study focused on Nissan models as well as other OEM
vehicles that are equipped with a similar stylejackknife key fob.
During this time, the automotive market was experiencing vehicle shortages that
made it difficult to gain access to and purchase non-Nissan vehicles required for
the study. Ultimately, Nissan was able to secure vehicles after some period
utilizing other markets to gather the necessary dimensional data.
May 2022 through August 2022 – Nissan received two (2) additional field parts
from the parts collection activity. Analysis of the parts identified damage to the
internal pivot edge from wear and tear, potentially worsened with a heavy weight
attached from added key fob accessories.
September 2022 through December 2022 – Nissan conducted an additional
vehicle layout study using Computer Aided Engineering (CAE) to simulate the
different effects of various seating and steering column tilt positions on the
driver’s knee clearance to the key fob on Nissan vehicles.
January 2023 – Activities conducted to date led Nissan to conclude that the
following criteria must be met for the vehicle to shut off while driving:
1. The internal pivot edge of the key fob must be worn so there is minimum
resistance when the key is “locked” in the extended position
2. The customer must have heavy weighted items (e.g. key chain
accessories, multiple keys) hanging from the key fob. This creates the
downward force needed to ·unlock” the key and the fob portion may fold
under the weight of attached accessories
3. They key fob must be oriented with the buttons facing downward when
the key is inserted into the ignition switch. Once the key fob is rotated 90
degrees to the “ON” position, the key is now in an orientation that may
allow the fob to ·unlock” and fold downward if the pivot edge is worn and
a sufficiently heavyweight is attached to the key fob.
4. While the key fob is in the unlocked position, the fob must be contacted
by the driver’s knee at its lowest point to inadvertently rotate the key into
the “OFF” position
February 9, 2023 – Based on the review of field data, the above conclusions,
investigation results, and out of an abundance of caution, Nissan decided to
conduct a Voluntary Safety Recall Campaign for MY14-20 Rogue and MY17-22
Rogue Sport vehicles equipped with a jackknife key.
Nissan identified a total of two (2) field reports and (67) sixty-seven warranty
claims for MY2014-2020 Rogue and twenty (20) warranty claims for MY2017-2022
Rogue Sport; no warranty claims related to the subject condition were identified
on the Nissan Kicks. Nissan is not aware of any accident or injuries related to the
subject condition.
7. Description of Corrective Action:
Dealers were notified on February 17, 2023. Nissan sent an interim notification to
owners on March 29, 2023. Nissan will notify owners of the final remedy
beginning on August 30, 2023. Owners will receive an invitation to repair letter
instructing them to bring all key fobs and their vehicle to a dealer.
The dealer will be instructed to insert a spacer into the key slot of the customer’s
key fob that will prevent the key from folding. (If the customer received the
interim remedy, the fastener will be removed and the spacer will be added.) After
remedy, keys will be registered to the vehicle’s body control module (BCM) and
un-remedied keys will be de-registered. If a customer does not bring all keys
during their initial visit, Nissan will allow an additional visit to the dealer to have
the final remedy performed and register the additional keys.
This repair will be performed free of charge for parts and labor and may take up
to one (1) hour to complete.
Nissan will include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the
subject vehicles are no longer under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
.r’\__
NISSAN
“-…/
March 70, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-275)
Room W48-302
7200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed amendment to the Defect Information Report filed
on February 76, 2023. This amendment updates sections 2, 5, 6 and 7: Vehicles
Potentially Involved, Description of Safety Defect, Chronology of Principle Events and
Description of Corrective Action, respectively.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Motor Kyushu
Nissan North America, Inc., Smyrna Plant
Renault Samsung
2. Vehicles Potentially Involved:
Certain Model Year 2017 – 2022 Nissan Rogue Sport and Model Year 2014 – 2020
Nissan Rogue vehicles as shown in the table below:
Model Dates of Manufacture
MY 2017 – 2022 Nissan Rogue Sport November 28, 2016 to June 20, 2022
MY 2076 – 2020 Nissan Rogue April 78, 2076 to May 27, 2020
MY 2014 – 2020 Nissan Rogue August 7, 2013 to August 74, 2020
MY 2075 – 2020 Nissan Rogue July 22, 2074 to March 76, 2020
Based on production records, this issue is unique to “S” Grade trim level Nissan
Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key
manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan
Rogue Sport and Rogue vehicles manufactured after this date are unaffected
because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted
into production and the jackknife style key was no longer manufactured. No
other Nissan or INFINITI vehicles are affected.
In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife
key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to
the Nissan Kicks. Nissan has not seen any foreign market claims related to the
subject condition in Kicks vehicles.
The name, description and part number of the subject components are below:
Plant
Kyushu
Smyrna
Renault
Part Name Part DescriRtion Part Number
Key Set Jackknife Key Set
The key set supplier (Tier 1) for the affected vehicles:
ALPS ALPINE CO., LTD
Supplier Code: A109
80561 – 4BA1B
Address: 6-3-36, Furukawanakazato, Osaki City, Miyagi Prefecture 989-6781.
Hideki Konno, Director of Quality
+81 (229) 23 – 5111
hideki.konno@alpsalpine.com
3. Total Number of Vehicles Potentially Involved:
Approximately 712,458 vehicles total. Approximately 194,986 Nissan Rogue Sport
and 517,472 Rogue vehicles may be affected.
Model Volume of Plant
Production
MY 2017 – 2022 Nissan Rogue Sport 194,986
Kyushu
MY 2016 – 2020 Nissan Rogue 112,630
MY 2014 – 2020 Nissan Rogue 192,769 Smyrna
MY 2015 – 2020 Nissan Rogue 212,073 Renault
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.01%. 1% is used here because submission within NHTSA’s safety
portal will not allow a value less than 1%.
5. Description of the Defect:
The jackknife key may not hold the key blade in the extended “open” position.
Over time the internal pivot of the jackknife key may weaken, and the key fob
could unlock and rotate downwards. A folded key fob does not affect the ignition
function. However, contact to the key fob in the folded position by the driver
could inadvertently rotate the ignition into the “ACCESSORY” position, which will
turn the vehicle off while driving. The air bag system would continue to be
powered through built-in electrical capacity reserve, but this reserve will deplete,
unless the vehicle is restarted. This increases the risk of a crash, and injury
potential if a crash does occur.
6. Chronology of Principal Events:
December 2020 – February 2021: Internal quality review identified nineteen (19)
warranty repair claims since May 2014, which reported stall or shut off while
driving. Nine (9) of these repair orders stated the key fob “folded” while in the
ignition, causing the vehicle to shut off while driving. Nissan initiated an internal
investigation and parts collection activity.
March 2021 – Nissan received one (1) field-returned jack-knife style key from a MY
2020 Nissan Rogue. The customer reported the key does not stay in the
extended “open” position. Nissan sent the part to the supplier for further analysis.
April 2021 through September 2021 – The initial supplier analysis of the key fob
revealed an abrasion on the internal pivot edge. Because of the abrasion, the
internal pivot edge became worn. This edge provides the resistance needed for
the key to “lock” in the extended position. If the pivot edge is worn, it may allow
the key to unlock from the extended position without pressing the release button.
Additional supplier testing concluded an external impact occurred to the tip of
the key blade that likely resulted in the internal damage to the pivotjoint.
During this time, Nissan conducted warranty and field data searches for claims
related to vehicles equipped with thejackknife style key fob. Certain Nissan
Rogue, Rogue Sport vehicles have this style key fob. Additionally, for other
markets, Nissan l Market come standard with remote keyless entry and push-to-start button as a
standard feature.
Nissan continued the returned-parts collection activity and also collected other
field parts without complaints to analyze the “real world” wear and tear on the
internal pivot joint and test conditions that could lead to an abrasion on the pivot
joint edge.
Concurrently, Nissan conducted a comparison study on jackknife keys from
various OEMs. The study focused on the force required to “unlock” the jackknife
key from the extended position without pressing the pivot release button. The
study showed that of the six (6) OEM key designs, Nissan’s required the highest
amount of force to release the key without pressing the release button.
October 2021 through April 2022 – Nissan conducted an in-vehicle driver
ergonomic study to evaluate whether there could be contact between the driver
and the key fob. This study included driver representatives for both the 90th and
the 10th percentile height and utilized full mobility of the driver’s seat and the
steering column. This study focused on Nissan models as well as other OEM
vehicles that are equipped with a similar stylejackknife key fob.
During this time, the automotive market was experiencing vehicle shortages that
made it difficult to gain access to and purchase non-Nissan vehicles required for
the study. Ultimately, Nissan was able to secure vehicles after some period
utilizing other markets to gather the necessary dimensional data.
May 2022 through August 2022 – Nissan received two (2) additional field parts
from the parts collection activity. Analysis of the parts identified damage to the
internal pivot edge from wear and tear, potentially worsened with a heavy weight
attached from added key fob accessories.
September 2022 through December 2022 – Nissan conducted an additional
vehicle layout study using Computer Aided Engineering (CAE) to simulate the
different effects of various seating and steering column tilt positions on the
driver’s knee clearance to the key fob on Nissan vehicles.
January 2023 – Activities conducted to date led Nissan to conclude that the
following criteria must be met for the vehicle to shut off while driving:
1. The internal pivot edge of the key fob must be worn so there is minimum
resistance when the key is “locked” in the extended position
2. The customer must have heavy weighted items (e.g. key chain
accessories, multiple keys) hanging from the key fob. This creates the
downward force needed to ·unlock” the key and the fob portion may fold
under the weight of attached accessories
3. They key fob must be oriented with the buttons facing downward when
the key is inserted into the ignition switch. Once the key fob is rotated 90
degrees to the “ON” position, the key is now in an orientation that may
allow the fob to ·unlock” and fold downward if the pivot edge is worn and
a sufficiently heavyweight is attached to the key fob.
4. While the key fob is in the unlocked position, the fob must be contacted
by the driver’s knee at its lowest point to inadvertently rotate the key into
the “OFF” position
February 9, 2023 – Based on the review of field data, the above conclusions,
investigation results, and out of an abundance of caution, Nissan decided to
conduct a Voluntary Safety Recall Campaign for MY14-20 Rogue and MY17-22
Rogue Sport vehicles equipped with a jackknife key.
Nissan identified a total of two (2) field reports and (67) sixty-seven warranty
claims for MY2014-2020 Rogue and twenty (20) warranty claims for MY2017-2022
Rogue Sport; no warranty claims related to the subject condition were identified
on the Nissan Kicks. Nissan is not aware of any accident or injuries related to the
subject condition.
7. Description of Corrective Action:
Dealers were notified on February 17, 2023. Nissan will notify owners beginning
on March 29, 2023.
Nissan is preparing the remedy for this issue. In the interim, registered owners
will be advised to avoid attaching accessories to the key fob and to use the key in
the non-folding orientation until the remedy is available. In addition, dealers and
rental fleets will be instructed on an interim remedy to insert a fastener into the
key slot that will prevent the key from folding. When remedy parts are available,
dealers will insert a spacer into the key slot of the customer’s key fob that will not
allow the key to fold.
Nissan will include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the
subject vehicles are no longer under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
IMPORTANT SAFETY RECALL
PROCiRAMA DE SEGURIDAD IMPORTANTE
Your MY 2014 Nissan Rogue vehicle is subject to a new Safety Recall.
If your vehicle is subject to this campaign, you should avoid attaching accessories to
the key fob and use the key in the non-folding orientation as shown below.
Owners with a key that will not remain in the extended ‘open’ position should contact
their local authorized Nissan dealer for FREE diagnosis.
Interim OWNER NOTIFICATION NHTSA Recall 23V-093
NOTIFICACION PROVISIONAL AL PROPIETARIO
Dear Nissan Rogue Owner:
This interim notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety
Act. Nissan has decided that a defect which relates to motor vehicle safety exists in certain 2014
Model Year Nissan Rogue vehicles. Our records indicate that you own or lease the Nissan vehicle
identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key
that may not hold the key blade in the extended “open” position. Over time the internal pivot of
the jackknife key may weaken, and the key could unlock and rotate downwards. If the vehicle is
driven with the key in the collapsed position, contact with the key fob by the driver could
inadvertently turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the
vehicle shuts off while driving, the airbags may not deploy in a crash where airbag deployment is
warranted.
What Nissan Will Do
Que Hara Nissan
Nissan is currently developing a final remedy plan for this issue. Once the final remedy is available,
you will receive a second notification letter instructing you to bring your vehicle and key fobs to
an authorized Nissan dealer to have the final remedy work completed at no cost.
What You Should Do
Que Debes Hacer
If you have a key that will not remain in the extended ‘open’ position you should contact
your local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a
limited number of parts or alternative transportation may be available. Until a final remedy is
available, you should avoid attaching accessories to the key fob and use the key in the nonfolding
orientation. See illustration below for reference.
Si tiene una llave que no permanece en la posici6n “abierta” extendida, debe
comunicarse con su distribuidor local autorizado de Nissan para obtener un
diagn6stico. Si la inspecci6n considera que se necesita una soluci6n, puede haber disponible un
numero limitado de piezas o transporte alternative. Hasta que haya un remedio final disponible,
debe evitar colocar accesorios en el llavero y usar la llave en la orientaci6n no plegable .
Vea la ilustraci6n a continuaci6n como referencia
Correct Orientation – Buttons facing upwards
Key inserted but not turned Key turned to the ‘Start position
Incorrect Orientation – Nissan emblem facing upwards
Key inserted but not turned Key turned to the ‘Start’ position Key blade unlocked
Por favor, p6ngase en contacto con su concesionario Nissan para concertar una cita para
reparar su vehiculo lo antes posible. Se requiere que traigas esta notificaci6n el dfa de tu cita.
For more information about the recall, please visit
https:/ / n na.secu re.force.com/reca I l?ca m p=R22C8.
Para obtener mas informaci6n sabre el retiro (recall), visite
https://nna.secure.force.com/recall?camp=R22C8.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact
the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos,
puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer
Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El
numero libre de cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias par tu cooperaci6n. Agradecemos tu patrocinio coma dueno de un Nissan y te
ofrecemos nuestras disculpas par cualquier inconveniente que esto pueda ocasionar.
**************************************************************************************************************
Your MY 2014 Nissan Rogue vehicle is subject to a Safety Recall.
If your vehicle is subject to this campaign, you should avoid attaching accessories to
the key fob and use the key in the non-folding orientation .
Parts are now available for repair. Your Nissan dealer will repair your jackknife keys by adding
an insert to the fob, free of charge.
OWNER NOTIFICATION
NOTIFICACION PROPIETARIO
Dear Nissan Rogue Owner:
NHTSA Recall 23V-093
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nissan has decided that a defect which relates to motor vehicle safety exists in certain 2014
Model Year Nissan Rogue vehicles. Our records indicate that you own or lease the Nissan vehicle
identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key
that may not hold the key blade in the extended “open” position. Over time the internal pivot of
the jackknife key may weaken, and the key could unlock and rotate downwards. If the vehicle is
driven with the key in the collapsed position, contact with the key fob by the driver could
inadvertently turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the
vehicle shuts off while driving, the airbags may not deploy in a crash where airbag deployment is
warranted.
What Nissan Will Do
Que Hara Nissan
Parts are now available to repair your keys. Your Nissan dealer will apply a small insert into the
jackknife key fobs to fix the key blade in the extended “open” position and confirm key registration
to your vehicle. The remedy will result in deactivation of any keys that are not repaired. This
service will be conducted at no charge to you for parts and labor, and may take up one (1) hour to
complete. However, your Nissan dealer may require your vehicle for a longer period of time
based upon their work schedule.
What You Should Do
Que Debes Hacer
Please contact your Nissan dealer in order to arrange an appointment to have your vehicle’s keys
repaired as soon as possible. Please bring ALL your jackknife keys along with your
vehicle to your Nissan dealer for the free repair. All keys must be presented for
repair. The remedy will result in deactivation of any keys that are not repaired.
Please bring this notice with you when you keep your service appointment.
Ponte en contacto con tu concesionario Nissan para concertar una cita y reparar las llaves de tu
vehfculo lo antes posible. Lleva TODAS tus llavesjackknifejunto con tu vehfculo a tu
concesionario Nissan para la reparaci6n gratuita. Todas las llaves deben presentarse para
su reparaci6n. El remedio resultara en la desactivaci6n de cualguier llave que no sea
reparada. Por favor traiga este aviso con usted cuando acuda a su cita de servicio.
For more information about the recall, please visit
https:/ / n na.secu re.force.com/reca I l?ca m p=R22C8.
Para obtener mas informaci6n sobre el retire (recall),
visite https:/ /nna.secure.force.com/recall?camp=R22C8.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact
the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos,
puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer
Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El
numero libre de cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http:/ /www.safercar.gov.
If you have paid previously to have your jackknife key
replaced because the key blade did not hold in the
extended “OPEN” position, you may be eligible for
reimbursement of the related expense. For more
information or to submit a request, please visit
https://nissanassist.com.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days. If you have moved or no longer own this vehicle,
please fill out the enclosed change of information card.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperaci6n. Agradecemos tu patrocinio como dueno de un Nissan y te
ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
**************************************************************************************************************
Page 1 of 6
CAMPAIGN
BULLETIN
Jackknife Key Fob
Voluntary Safety Recall Campaign
Reference: R22C8/R22C9
Date: August 30, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
CAMPAIGN ID: R22C8/R22C9 | REVISION 2
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their inventory covered by this notification until the campaign’s final remedy action is performed.
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain 2014-2020 Nissan Rogue and 2017-2022 Nissan Rogue Sport vehicles to address a potential key fob issue.
Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards. If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.
Affected Models/Years:
Affected Population:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2014-2020 Rogue (T32)
192,218
NA
August 30, 2023
YES
2017-2022 Rogue Sport (J11)
511,009
NA
REVISION 2
Please discard earlier versions of this bulletin.
The REVISION 1 announcement from March 24, 2023 has been revised to include the following:
• The Final Remedy Is Now Available
• Vehicles previously identified under R22C8 are now identified in Service Comm as R22C9 and R22C8 will be closed
• Owner notification letters for the final remedy will be mailed between August 30, 2023 and September 13, 2023, instructing owners to bring their vehicle and all keys and fobs to an authorized Nissan dealer to have the final remedy work completed at no cost to the owner.
• Repair bulletin NTB23-068:
A packet of Spacers used to complete the remedy will begin arriving at dealerships the week of August 28, 2023 (a packet includes 300 Spacers)
Page 2 of 6
CAMPAIGN ID: R22C8/R22C9 | REVISION 2
The final remedy is now available. Owner notification letters for the final remedy will be mailed, between August 30, 2023 and September 13, 2023, instructing them to bring their vehicle and all keys and fobs to an authorized Nissan dealer to have the final remedy work completed at no cost to the owner. The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History Campaign I.D. R22C9.
2. Dealers must not sell, lease, trade, rent, or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
3. Dealers should use NTB23-068 to perform the final remedy on any vehicle affected by R22C9.
4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle.
***** Release Schedule *****
Parts
Part number 28268-DFA0A can be ordered via normal process. The final remedy requires one (1) Spacer insert per key fob. Each packet includes 300 Spacers.
Part Number
Description
Quantity
28268-DFA0A
SPACER (Package of 300 Spacers)
(1) Spacer per key fob
28268-DFA0B
ADHESIVE
Dealer Tire
Special Tools
• Consult-III +
Repair
• NTB23-068 for R22C9
Owner Notification
Owners of affected vehicles were mailed interim notifications in March 2023.
Owner notification letters for the final remedy will be mailed, between August 30, 2023 and September 13, 2023, instructing them to bring their vehicle and all keys and fobs to an authorized Nissan dealer to have the final remedy work completed at no cost to the owner.
Page 3 of 6
CAMPAIGN ID: R22C8/R22C9 | REVISION 2
*****Service Parts Return*****
The Jackknife Key Fob part number listed in the table below may have been previously shipped to dealer service inventory and may contain the defect described in this dealer announcement. As these parts are included in this voluntary safety recall campaign, Nissan is requiring dealers to check their parts inventories for all of the part numbers listed in the table below. If a listed part is found in your parts inventory, do not sell this part, or install this part on any vehicle.
Nissan North America is requiring Dealers to return the listed parts no later than September 30, 2023 using the following instructions:
1. Create an I-Code RFC, an invoice# is not necessary
2. Be sure to use these specific comments: “PLEASE ACCEPT THIS RETURN AS PART OF THE NNA REQUIRED PART RETURN ACTION”.
3. Upon RFC acceptance notification, send parts back to your facing PDC
If you have any questions, please email: NNAUSPartsOperations@nissan-usa.com
Part Number
Description
H0561-4BA1B
Jackknife Key (mechanical key)
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q. Is this a Safety recall?
A. Yes.
Q. Is this a Stop Sale?
A. Yes.
Page 4 of 6
CAMPAIGN ID: R22C8/R22C9 | REVISION 2
Q. What is the reason for the Voluntary Safety Recall?
A. Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards.
Q. What is the possible effect of this condition?
A. If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.
Q. What will be the corrective action for this voluntary recall campaign?
A. The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.
Q. How long will the corrective action take?
A. The remedy, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Owners were notified in March 2023 and instructed to avoid attaching accessories to the key fob and to use the key in the non-folding orientation. The final remedy is now available. Owner notification letters for the final remedy will be mailed, between August 30, 2023 and September 13, 2023, instructing them to bring their vehicle and all keys and fobs to an authorized Nissan dealer to have the final remedy work completed at no cost to the owner. The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.
Q. Is my vehicle safe to drive?
A. Owners with a key that will not remain in the extended ‘open’ position should contact their Nissan dealer as soon as possible to have the final remedy performed. Owners should avoid attaching accessories to the key fob and use the key in the non-folding orientation. All owners are urged to complete the final remedy at their earliest opportunity.
Page 5 of 6
CAMPAIGN ID: R22C8/R22C9 | REVISION 2
Q. Is there anything owners can do to mitigate this condition?
A. Owners with a key that will not remain in the extended ‘open’ position should contact their Nissan dealer as soon as possible to have the final remedy performed. Owners should avoid attaching accessories to the key fob and use the key in the non-folding orientation. All owners are urged to complete the final remedy at their earliest opportunity.
Q. Are parts readily available?
A. Yes. .
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?
A. The campaign will cover the towing costs for affected vehicles.
EXPENSE CODE
DESCRIPTION
AMOUNT
501
Towing
$200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the service.
For Consumer Affairs: Please inform us of the dealer where you would like to have the service
Page 6 of 6
CAMPAIGN ID: R22C8/R22C9 | REVISION 2
completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The final remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. Will the final remedy close the open campaign on my vehicle?
A. The jackknife key spacer insert remedy needs to be completed on jackknife keys registered to the vehicle to close the campaign. The campaign repair must be completed per NTB23-068.
Q. What model year vehicles are involved?
A. Certain MY2014-2020 Rogue vehicles manufactured between August 7, 2013 to August 14, 2020, and MY2017-2022 Rogue Sport vehicles manufactured from November 28, 2016 to June 20, 2022.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. No.
Revision History:
Date
Announcement
Purpose
February 17, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
March 24, 2023
REVISION 1
Interim remedy and parts available
August 30, 2023
REVISION 2
Final remedy available
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-093
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. APR 21, 2023 NHTSA Recall No. : 23V-093 Manufacturer Recall No. : R22C8 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 712,458 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2017-2022 Nissan Rogue Sport Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected. In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to the Nissan Kicks. Nissan has not seen any foreign market claims related to the subject condition in Kicks vehicles. Production Dates : NOV 28, 2016 – JUN 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-093 Page 2 Vehicle 2 : 2014-2020 Nissan Rogue Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected. In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to the Nissan Kicks. Nissan has not seen any foreign market claims related to the subject condition in Kicks vehicles. Production Dates : AUG 07, 2013 – AUG 14, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The jackknife key may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken, and the key fob could unlock and rotate downwards.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A folded key fob does not affect the ignition function. However, contact to the key fob in the folded position by the driver could inadvertently rotate the ignition into the “ACCESSORY” position, which will turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the vehicle shuts off while driving, the airbags may not deploy in a crash where airbag deployment is warranted.
Description of the Cause : NR Identification of Any Warning
that can Occur : The customer may notice that the key fob folds into the downward position, without pressing the key fob release button. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-093 Page 3 Component Name 1 : Key Set Component Description : Jackknife Key Set Component Part Number : 80561 – 4BA1B Supplier Identification : Component Manufacturer
Name : ALPS ALPINE CO., LTD
Address : 6-3-36, Furukawanakazato
Osaki City Foreign States 989-6181 Country : Japan Chronology :
See attached amended .pdf version of the Part 573 report for Chronology details. Description of Remedy :
Description of Remedy Program : Nissan is preparing the remedy for this issue. In the interim, registered
owners will be notified. In that notification, owners will be instructed to avoid attaching accessories to the key fob and to use the key in the non- folding orientation until the remedy is available. In addition, dealers and rental fleets will be instructed on an interim remedy to insert a fastener into the key slot that will prevent the key from folding. When remedy parts are available, dealers will insert a spacer into the key slot of the customer’s key fob that will not allow the key to collapse. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are no longer under warranty.
NR NR Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-093
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealers will be notified beginning February 17, 2023. Owners of all
potentially affected vehicles will be notified beginning March 29, 2023.
Planned Dealer Notification Date : FEB 17, 2023 – NR Planned Owner Notification Date : MAR 29, 2023 – NR
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-093
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. MAR 24, 2023 NHTSA Recall No. : 23V-093 Manufacturer Recall No. : R22C5 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 712,458 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2014-2020 Nissan Rogue Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected. In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to the Nissan Kicks. Nissan has not seen any foreign market claims related to the subject condition in Kicks vehicles. Production Dates : AUG 07, 2013 – AUG 14, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-093 Page 2 Vehicle 2 : 2017-2022 Nissan Rogue Sport Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected. In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to the Nissan Kicks. Nissan has not seen any foreign market claims related to the subject condition in Kicks vehicles. Production Dates : NOV 28, 2016 – JUN 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The jackknife key may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken, and the key fob could unlock and rotate downwards.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A folded key fob does not affect the ignition function. However, contact to the key fob in the folded position by the driver could inadvertently rotate the ignition into the “ACCESSORY” position, which will turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the vehicle shuts off while driving, the airbags may not deploy in a crash where airbag deployment is warranted.
Description of the Cause : NR Identification of Any Warning
that can Occur : The customer may notice that the key fob folds into the downward position, without pressing the key fob release button. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-093 Page 3 Component Name 1 : Key Set Component Description : Jackknife Key Set Component Part Number : 80561 – 4BA1B Supplier Identification : Component Manufacturer
Name : ALPS ALPINE CO., LTD
Address : 6-3-36, Furukawanakazato
Osaki City Foreign States 989-6181 Country : Japan Chronology :
See attached amended .pdf version of the Part 573 report for Chronology details. Description of Remedy :
Description of Remedy Program : Nissan is preparing the remedy for this issue. In the interim, registered
owners will be notified. In that notification, owners will be instructed to avoid attaching accessories to the key fob and to use the key in the non- folding orientation until the remedy is available. In addition, dealers and rental fleets will be instructed on an interim remedy to insert a fastener into the key slot that will prevent the key from folding. When remedy parts are available, dealers will insert a spacer into the key slot of the customer’s key fob that will not allow the key to collapse. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are no longer under warranty.
NR NR Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-093
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealers will be notified beginning February 17, 2023. Owners of all
potentially affected vehicles will be notified beginning March 29, 2023.
Planned Dealer Notification Date : FEB 17, 2023 – NR Planned Owner Notification Date : MAR 29, 2023 – NR
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-093
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. MAR 10, 2023 NHTSA Recall No. : 23V-093 Manufacturer Recall No. : R22C5 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 712,458 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2017-2022 Nissan Rogue Sport Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected. In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to the Nissan Kicks. Nissan has not seen any foreign market claims related to the subject condition in Kicks vehicles. Production Dates : NOV 28, 2016 – JUN 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-093 Page 2 Vehicle 2 : 2014-2020 Nissan Rogue Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected. In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to the Nissan Kicks. Nissan has not seen any foreign market claims related to the subject condition in Kicks vehicles. Production Dates : AUG 07, 2013 – AUG 14, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The jackknife key may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken, and the key fob could unlock and rotate downwards.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A folded key fob does not affect the ignition function. However, contact to the key fob in the folded position by the driver could inadvertently rotate the ignition into the “ACCESSORY” position, which will turn the vehicle off while driving. The air bag system would continue to be powered through built-in electrical capacity reserve, but this reserve will deplete, unless the vehicle is restarted. This increases the risk of a crash, and injury potential if a crash does occur.
Description of the Cause : NR Identification of Any Warning
that can Occur : The customer may notice that the key fob folds into the downward position, without pressing the key fob release button. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-093 Page 3 Component Name 1 : Key Set Component Description : Jackknife Key Set Component Part Number : 80561 – 4BA1B Supplier Identification : Component Manufacturer
Name : ALPS ALPINE CO., LTD
Address : 6-3-36, Furukawanakazato
Osaki City Foreign States 989-6181 Country : Japan Chronology :
See attached amended .pdf version of the Part 573 report for Chronology details. Description of Remedy :
Description of Remedy Program : Nissan is preparing the remedy for this issue. In the interim, registered
owners will be notified. In that notification, owners will be instructed to avoid attaching accessories to the key fob and to use the key in the non- folding orientation until the remedy is available. In addition, dealers and rental fleets will be instructed on an interim remedy to insert a fastener into the key slot that will prevent the key from folding. When remedy parts are available, dealers will insert a spacer into the key slot of the customer’s key fob that will not allow the key to collapse. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are no longer under warranty.
NR NR Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-093
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealers will be notified beginning February 17, 2023. Owners of all
potentially affected vehicles will be notified beginning March 29, 2023.
Planned Dealer Notification Date : FEB 17, 2023 – NR Planned Owner Notification Date : MAR 29, 2023 – NR
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-093
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. AUG 24, 2023 NHTSA Recall No. : 23V-093 Manufacturer Recall No. : R22C8 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 712,458 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2014-2020 Nissan Rogue Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected. In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to the Nissan Kicks. Nissan has not seen any foreign market claims related to the subject condition in Kicks vehicles. Production Dates : AUG 07, 2013 – AUG 14, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-093 Page 2 Vehicle 2 : 2017-2022 Nissan Rogue Sport Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) (e.g. push-to-start ignition button) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected. In foreign markets, Nissan Kicks vehicles are equipped with the same jackknife key, but U.S. vehicles come standard with i-key and therefore are not affected.
Additionally, the vehicle layout and orientation of the key cylinder are unique to the Nissan Kicks. Nissan has not seen any foreign market claims related to the subject condition in Kicks vehicles. Production Dates : NOV 28, 2016 – JUN 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The jackknife key may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken, and the key fob could unlock and rotate downwards.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A folded key fob does not affect the ignition function. However, contact to the key fob in the folded position by the driver could inadvertently rotate the ignition into the “ACCESSORY” position, which will turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the vehicle shuts off while driving, the airbags may not deploy in a crash where airbag deployment is warranted.
Description of the Cause : NR Identification of Any Warning
that can Occur : The customer may notice that the key fob folds into the downward position, without pressing the key fob release button. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-093 Page 3 Component Name 1 : Key Set Component Description : Jackknife Key Set Component Part Number : 80561 – 4BA1B Supplier Identification : Component Manufacturer
Name : ALPS ALPINE CO., LTD
Address : 6-3-36, Furukawanakazato
Osaki City Foreign States 989-6181 Country : Japan Chronology :
See attached amended .pdf version of the Part 573 report for Chronology details. Description of Remedy :
Description of Remedy Program : Owners will receive an invitation to repair letter instructing them to bring all key fobs and their vehicle to a dealer. The dealer will be instructed to insert a spacer into the key slot of the customer’s key fob that will prevent the key from folding. (If the customer received the interim remedy, the fastener will be removed and the spacer will be added.) After remedy, keys will be registered to the vehicle’s body control module (BCM) and un-remedied keys will be de-registered. If a customer does not bring all keys during their initial visit, Nissan will allow an additional visit to the dealer to have the final remedy performed and register the additional keys. This repair will be performed free of charge for parts and labor and may take up to one (1) hour to complete. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are no longer under warranty. How Remedy Component Differs NR from Recalled Component : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-093
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Dealers were notified on February 17, 2023. Nissan sent an interim
notification to owners on March 29, 2023. Nissan will notify owners of the final remedy beginning on August 30, 2023.
Planned Dealer Notification Date : FEB 17, 2023 – NR Planned Owner Notification Date : MAR 29, 2023 – NR
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-093
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. FEB 16, 2023 NHTSA Recall No. : 23V-093 Manufacturer Recall No. : R22C5 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 712,458 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2017-2022 Nissan Rogue Sport Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected.
Production Dates : NOV 28, 2016 – JUN 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2014-2020 Nissan Rogue Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on production records, this issue is unique to “S” Grade trim level Nissan Rogue Sport and Nissan Rogue vehicles equipped with a jackknife key manufactured at the Kyushu, Smyrna, and Renault plants listed above. Nissan Rogue Sport and Rogue vehicles manufactured after this date are unaffected because Intelligent Key (i-key) was adopted into production and the jackknife style key was no longer manufactured. No other Nissan or INFINITI vehicles are affected.
Production Dates : AUG 07, 2013 – AUG 14, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-093 Page 2 Description of Defect :
Description of the Defect : The jackknife key may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken, and the key fob could unlock and rotate downwards.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : There is no warning to the customer. Involved Components : Component Name 1 : Key Set Component Description : Jackknife Key Set Component Part Number : 80561 – 4BA1B Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
Chronology will be supplemented. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-093
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Nissan is preparing the remedy for this issue. In the interim, registered
owners will be notified. In that notification, owners will be instructed to avoid attaching accessories to the key fob and to use the key in the non- folding orientation until the remedy is available. In addition, dealers and rental fleets will be instructed on an interim remedy to insert a fastener into the key slot that will prevent the key from folding. When remedy parts are available, dealers will insert a spacer into the key slot of the customer’s key fob that will not allow the key to collapse. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are no longer under warranty.
NR NR Recall Schedule :
Description of Recall Schedule : Dealers will be notified beginning February 17, 2023. Owners of all
potentially affected vehicles will be notified beginning March 2023.
Planned Dealer Notification Date : FEB 17, 2023 – NR Planned Owner Notification Date : MAR 17, 2023 – NR
* NR – Not Reported
SEOCONTENT-END
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