Tires May Have Tear in Inner Bead – 2023 Nissan Titan & Frontier

Nissan – Defect Information Report – April 2023

RMISC-23V273-6000.pdf 846.844KB

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NISSAN
“-…/
April 17, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-275)
Room W48-302
7200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Defect Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided
with the notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Canton Plant
2. Vehicles Potentially Involved:
Model Year 2023 Nissan Titan and Frontier vehicles as shown in the table below:
Model Dates of Manufacture Tire~i2e
January 20, 2023 to February 18, 2023 Road Tire
MY 2023 Nissan Titan
February 1, 2023 to March 20, 2023 Spare Tire
January 26, 2023 to February 22, 2023 Road Tire
MY 2023 Nissan Frontier
February 1, 2023 to April 4, 2023 Spare Tire
Based on Nissan production records, the issue was caused by tire mounting
equipment on a specific Nissan production line. No other Nissan or lnfiniti
vehicles are affected by this issue because the affected tires (described in
Section 5 below) are unique to these models and dates of manufacture.
The name, description and part number of the subject components are below:
Part Name Part Descri12tion
Tire GENERAL GRABBER A/T
Tire GENERAL GRABBER A/T
Tire GENERAL GRABBER
Tire HANKOOKA/T
The tire supplier for the affected vehicles:
CONTINENTAL TIRE MT. VERNON
11525 North Illinois Hwy 142
Mount Vernon, IL 62864
Ali Hortacsu, Quality Manager
Phone: (248) 808-4809
Email: ali.hortacsu@conti-na.com
HAN KOOK TIRE AMERICA CORPORATION
38777 Six Mile Road, Suite 100
Livonia, Ml 48152
Kevin Jeon, Quality Contact
Part Number
40312 EZ40E
40312 9FS0C
40312 EZ00D
40312 9BU2A
Phone: (734) 542-1460
Email: kevinjeon@hankookn.com
3. Total Number of Vehicles Potentially Involved:
Approximately 4,249 MY 2023 Nissan Titan and Frontier vehicles total.
Model Volume of Production
MY 2023 Nissan Titan – Road Tire 122
MY 2023 Nissan Titan – Spare Tire 407
MY 2023 Nissan Frontier – Road Tire 884
MY 2023 Nissan Frontier – Spare Tire 2,836
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.12%. 1% is used here because submission within NHTSA’s safety
portal will not allow a value less than 1%.
5. Description of the Defect:
The affected tires may have a tear in the inner bead which could lead to rapid
depressurization or sudden air loss. A rapid loss of tire pressure while driving
could impair the driver’s ability to maintain control of the vehicle, potentially
increasing the risk of a crash.
6. Chronology of Principal Events:
March 10, 2023 – During vehicle transportation, a transport driver reported rapid
air loss on the right front tire of a Nissan Titan Pro-4X vehicle. Nissan began an
investigation.
March 24, 2023 – Nissan conducted a yard audit and identified one (1) Nissan
Frontier and four (4) Nissan Titan XD vehicles with flat tires. All affected tires were
broken down for investigation and found to have a tear in the inner bead.
March 28, 2023 – Nissan initiated a quality hold to dealerships for 723 potentially
affected MY 2023 Titan and Frontier vehicles pending investigation of a potential
mounting issue.
March 30, 2023 – Nissan escalated the dealer action with instructions to replace
all four (4) road tires and the spare tire for certain vehicles as its investigation
continued.
Nissan’s investigation found that a tire mounter boot that was recently replaced
during routine maintenance on one production line was the incorrect shape.
This boot’s contact with the inner bead during the tire-to-wheel mounting
process could potentially cause a tear in the inner bead in certain cases. Nissan
reviewed production records determine the population of vehicle potentially
affected.
April 70, 2023 – Nissan decided to conduct a Voluntary Safety Recall to inspect,
and remedy all potentially affected vehicles.
Nissan is aware of six (6) total field claims attributed to tire air loss within this
subject population. Nissan is not aware of any accidents or injuries for this
subject concern.
7. Description of Corrective Action:
Dealers will be notified beginning April 77, 2023. Owners of all potentially affected
vehicles will be notified beginning June 10, 2023. For vehicles affected by
Campaign ID PC973, the dealer will replace all four (4) road tires. For vehicles
affected by Campaign ID PC974, the dealer will inspect the spare tire assembly for
a date code to determine if replacement is necessary. Note: Vehicles can be
affected by just one campaign or by both campaigns. All repairs will be
performed free of charge for parts and labor and may take up to two (2) hours to
complete.
Nissan will include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the
subject vehicles if any replacement was not covered under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.

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FINAL-Titan Frontier Tires Owner Letter – PC973 PC974
IMPORTANT SAFETY RECALL
OWNER NOTIFICATION
NOTIFICACION PROPRIETARIO
NHTSA RECALL 23V-273
Dear Nissan Titan Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has
decided that a defect which relates to motor vehicle safety exists in certain Model Year 2023 Nissan Titan
vehicles. Our records indicate that you own or lease the Nissan vehicle subject to this recall as identified by the
VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
Certain MY 2023 Nissan Titan vehicles may have tires that were potentially damaged during the tire mounting
process. The affected tires may have a tear in the inner bead that could lead to rapid depressurization or
sudden air loss while driving. If this occurs, it may impair the driver’s ability to maintain control of the vehicle,
increasing the risk of a crash.
What Nissan Will Do
Que Hara Nissan
Depending on the manufacturing date of your Titan vehicle, the dealer will perform one, or both of the following
repairs without charge for parts or labor:
Replace all four (4) road tires
Inspect the spare tire assembly for a date code and replace if necessary
Depending on the repair(s), this free service could take up to two and a half (2.5) hours to complete, but your
Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
What You Should Do
Que Debes Hacer
Please contact your Nissan dealer in order to arrange an appointment to have your free vehicle inspected and
repaired as soon as possible. Please bring this notice with you when you keep your service appointment.
Por favor, p6ngase en contacto con su concesionario Nissan para concertar una cita para reparar su vehfculo
gratis lo antes posible. Se requiere que traigas esta notificaci6n el dfa de tu cita.
For more information about the recall, please scan the OR Code or visit
https://nna.secure.force.com/recall?camp=PC973.
Para obtener mas informaci6n sobre el retire, escanee el c6digo OR o visite
https://nna.secure.force.com/recall?camp=PC973.
FINAL-Titan Frontier Tires Owner Letter – PC973 PC974
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National
Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free
number is 7-800-867-7669.
Si el concesionario no cum pie, o no le es posible realizar las reparaciones necesarias sin cargos, puedes
contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department,
Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El numero libre de cargos es 7-800-867-
7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 7200 New
Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 7-888-327-4236 (TTY: 7-
800-424-9753); or go to http:/ /www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten days. If you have moved or no longer own this vehicle, please fill out the enclosed
change of information card.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience
this may cause you.
Gracias par tu cooperaci6n. Agradecemos tu patrocinio coma duefio de un Nissan y te ofrecemos nuestras
disculpas par cualquier inconveniente que esto pueda ocasionar.

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CAMPAIGN
BULLETIN
Road Tires and Spare Tire
Voluntary Safety Recall Campaign
Reference: PC973/PC974
Date: April 18, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
CAMPAIGN ID: PC973/PC974 | Original Document
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
PC973 – Road Tires (Replace 4 Tires)
PC974 – Spare Tire (Inspect and Replace if Needed)
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that the previously announced dealer inventory Quality Action (PC972) is being reclassified and expanded as a Voluntary Safety Recall Campaign. Nissan is recalling certain specific MY2023 Nissan Titan and Frontier vehicles as they may have tires that were potentially damaged during the tire mounting process.
The affected tires may have a tear in the inner bead that could lead to rapid depressurization or sudden air loss, increasing the possibility of a crash event.
Beginning in June 2023, owners of all potentially affected vehicles will be notified to bring their Titan or Frontier to a Nissan dealer for the remedy.
Affected
Models/Years:
Affected Population:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2023 Titan (A61)
121
78
April 18, 2023
YES
2023 Frontier (D41)
876
470
Affected
Models/Years:
Affected Population:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2023 Titan (A61)
523
343
April 18, 2023
YES
2023 Frontier (D41)
3,543
1,995
CAMPAIGN ID: PC973/PC974 | Original Document
***** What Dealers Should Do****
1. Verify if vehicles are affected by either or both of these Voluntary Recalls using Service Comm or DBS National Service history – Open Campaign I.D.’s PC973 and PC974
 Campaign I.D. PC972 has been closed and all affected vehicles still open from the Quality Action (PC972) have been moved to Voluntary Recall Campaign I.D.’s PC973 and/or PC974.
 Vehicles can be affected by just one campaign or by both campaigns
2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied.
3. Dealers should use NTB23-035 to remedy any vehicles affected by campaign PC973 and use NTB23-036 to remedy any vehicles affected by campaign PC974. IMPORTANT – Discard the procedure instructions provided for the Quality Action (PC972) as they no longer apply.
4. Once repaired, dealers should submit the claim using the claims coding provided and release the vehicle.
***** Release Schedule *****
Parts
Refer to the Parts Information section of NTB23-035 for PC973 and NTB-036 for PC974 to determine the correct tires to order. Tires are available through Dealer Tire.
• Use a ½” drill bit to drill two holes through the sidewall of each removed tire.
 Tires removed due to this campaign cannot be resold or reused.
 Nissan recommends properly disposing of all unusable disabled tires to comply with applicable state and local laws and regulations. Additionally, Nissan recommends limiting the disposal of tires in landfills by alternative beneficial or positive reuse such as recycling, shredding, crumbling and recovery.
Repair
• NTB23-035 for PC973
• NTB23-036 for PC974
Owner Notification
Nissan will notify the owners of potentially affected vehicles in June 2023.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
CAMPAIGN ID: PC973/PC974 | Original Document
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q. Is this a recall?
A. Yes.
Q. Is this a Stop Sale?
A. Yes.
Q. What is the reason for the recall?
A. Certain specific MY2023 Nissan Titan and Frontier vehicles may have tires that were potentially damaged during the tire mounting process.
Q. What is the possible effect of the condition?
A. The affected tires may have a tear in the inner bead that could lead to rapid depressurization or sudden air loss, increasing the possibility of a crash event.
Q. What will be the corrective action for this voluntary recall campaign?
A. For vehicles affected by Campaign ID PC973 the dealer will replace all four (4) road tires.
For vehicles affected by Campaign ID PC974 the dealer will inspect the spare tire assembly for a date code to determine if replacement is necessary. Note: Vehicles can be affected by just one campaign or by both campaigns.
Q. How long will the corrective action take?
A. This free service could take up to two and a half (2.5) hours to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Beginning in June 2023, owners of all potentially affected vehicles will be notified to bring their vehicle to a Nissan dealer for repair.
CAMPAIGN ID: PC973/PC974 | Original Document
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Are parts readily available?
A. Yes.
Q. Is there any charge for this service?
A. No. The remedy will be provided for the customer free of charge for parts and labor.
Q. In the event customers had to replace a tire due to the potential damage during the tire mounting process and replacement not covered under the new vehicle limited warranty, are they eligible for reimbursement?
A. Nissan will reimburse customers who paid to replace their tire due to this condition. Customers contact the National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll-free number is 1-800-867-7669.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the service.
CAMPAIGN ID: PC973/PC974 | Original Document
For Consumer Affairs: Please inform us of the dealer where you would like to have the service completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific model year 2023 Nissan Titan and Frontier vehicles manufactured between January 20, 2023 to April 4, 2023.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. No.
Revision History:
Date
Announcement
Purpose
April 18, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-273
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. APR 17, 2023 NHTSA Recall No. : 23V-273 Manufacturer Recall No. : PC973, PC974 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 4,249 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2023-2023 Nissan Titan Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : Based on Nissan production records, the issue was caused by tire mounting equipment on a specific Nissan production line. No other Nissan or Infiniti vehicles are affected by this issue because the affected tires (described in Section 5 below) are unique to these models and dates of manufacture.
Production Dates : JAN 20, 2023 – FEB 18, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Nissan Titan Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : Based on Nissan production records, the issue was caused by tire mounting equipment on a specific Nissan production line. No other Nissan or Infiniti vehicles are affected by this issue because the affected tires (described in Section 5 below) are unique to these models and dates of manufacture.
Production Dates : FEB 01, 2023 – MAR 20, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-273 Page 2 Vehicle 3 : 2023-2023 Nissan Frontier Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : Based on Nissan production records, the issue was caused by tire mounting equipment on a specific Nissan production line. No other Nissan or Infiniti vehicles are affected by this issue because the affected tires (described in Section 5 below) are unique to these models and dates of manufacture.
Production Dates : JAN 26, 2023 – FEB 22, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2023-2023 Nissan Frontier Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : Based on Nissan production records, the issue was caused by tire mounting equipment on a specific Nissan production line. No other Nissan or Infiniti vehicles are affected by this issue because the affected tires (described in Section 5 below) are unique to these models and dates of manufacture.
Production Dates : FEB 01, 2023 – APR 04, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The affected tires may have a tear in the inner bead which could lead to rapid depressurization or sudden air loss.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A rapid loss of tire pressure while driving could impair the driver’s ability to maintain control of the vehicle, potentially increasing the risk of a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : There is no preceding warning for the customer. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-273 Page 3 Component Name 1 : Tire
Component Description : GENERAL GRABBER A/T Component Part Number : 40312 EZ40E Component Name 2 : Tire
Component Description : GENERAL GRABBER A/T Component Part Number : 40312 9FS0C Component Name 3 : Tire
Component Description : GENERAL GRABBER Component Part Number : 40312 EZ00D Component Name 4 : Tire Component Description : HANKOOK A/T Component Part Number : 40312 9BU2A Supplier Identification : Component Manufacturer
Name : CONTINENTAL TIRE MT. VERNON
Address : 11525 North Illinois Hwy 142 Mount Vernon Illinois 62864
Country : United States Chronology :
March 10, 2023 – During vehicle transportation, a transport driver reported rapid air loss on the right front tire of a Nissan Titan Pro-4X vehicle. Nissan began an investigation. March 24, 2023 – Nissan conducted a yard audit and identified one (1) Nissan Frontier and four (4) Nissan Titan XD vehicles with flat tires. All affected tires were broken down for investigation and found to have a tear in the inner bead. March 28, 2023 – Nissan initiated a quality hold to dealerships for 723 potentially affected MY 2023 Titan and The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-273
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Frontier vehicles pending investigation of a potential mounting issue. March 30, 2023 – Nissan escalated the dealer action with instructions to replace all four (4) road tires and the spare tire for certain vehicles as its investigation continued. Nissan’s investigation found that a tire mounter boot that was recently replaced during routine maintenance on one production line was the incorrect shape. This boot’s contact with the inner bead during the tire-to- wheel mounting process could potentially cause a tear in the inner bead in certain cases. Nissan reviewed production records determine the population of vehicle potentially affected. April 10, 2023 – Nissan decided to conduct a Voluntary Safety Recall to inspect, and remedy all potentially affected vehicles. Nissan is aware of six (6) total field claims attributed to tire air loss within this subject population. Nissan is not aware of any accidents or injuries for this subject concern.
Description of Remedy :
Description of Remedy Program : For vehicles affected by Campaign ID PC973, the dealer will replace all four
(4) road tires. For vehicles affected by Campaign ID PC974, the dealer will inspect the spare tire assembly for a date code to determine if replacement is necessary. Note: Vehicles can be affected by just one campaign or by both campaigns. All repairs will be performed free of charge for parts and labor and may take up to two (2) hours to complete. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles if any replacement was not covered under warranty.
NR NR Recall Schedule :
Description of Recall Schedule : Dealers will be notified beginning April 17, 2023. Owners of all
potentially affected vehicles will be notified beginning June 10, 2023.
Planned Dealer Notification Date : APR 17, 2023 – NR Planned Owner Notification Date : JUN 10, 2023 – NR
* NR – Not Reported

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