2023 Infiniti QX60; Driver’s Seat Rail Inspection

SEOCONTENT-START

Classification: Reference: Date:
BT23-005 ITB23-016 April 13, 2023
Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
1/7
VOLUNTARY SAFETY RECALL CAMPAIGN
2023 QX60; DRIVER’S SEAT RAIL INSPECTION
CAMPAIGN ID #: PC967
APPLIED VEHICLES: 2023 QX60 (L51)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary safety recall campaign on certain specific model year
2023 QX60 vehicles to inspect, and if necessary, replace the Driver’s Seat Rail. This
service will be performed at no charge to the client for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number PC967 to this campaign. This number must
appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS)
National Service History for the campaign status on each vehicle falling within the range of
this voluntary safety recall which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) clients
and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer
inventory which are the subject of a safety recall must be corrected prior to sale.
Failure to do so can result in civil penalties by the National Highway Traffic Safety
Administration. While federal law applies only to new vehicles, Infiniti strongly
encourages retailers to correct any used vehicles in their inventory before they are retailed.
2/7 ITB23-016
SERVICE PROCEDURE
Figure 1
Figure 2
Figure 3
1. Open the driver (LH) front door.
2. Move the driver’s seat bottom to the
fully UP position (Figure 2).
3. Move the driver’s seat bottom to the
fully REARWARD position and move
the seat back fully FORWARD
(Figure 3).
3/7 ITB23-016
Figure 4
5. From the second-row seat area, locate the Driver’s Seat Slide Finisher Inner
(Figure 5).
6. Remove the two (2) Driver’s Seat Slide Finisher Inner retaining screws (Figure 6).
HINT: Attached with T-20 screws.
Figure 7
4. Open the driver (LH) rear door.
Figure 5 Figure 6
7. Lift up and position the Driver’s Seat
Slide Finisher Inner out of the way of
the Seat Track Inner (Figure 7).
Driver’s Seat
Slide Finisher
Inner
Driver’s Seat Slide
Finisher Inner
Seat Track Inner
Retaining screws (2)
4/7 ITB23-016
Figure 8
Figure 9
Figure 10
9. Can the 0.55 mm (0.022 inch) feeler gauge be inserted between the seat track and
the seat slide at A, B or C (any location or multiple locations), where shown in
Figure 10?
YES: Proceed to Step 10 on page 5 for WCC support and review of Driver’s Seat
Cushion Frame Assembly.
NO: No repair is required. Skip to Step 12 on page 6 to reinstall the Driver’s Seat
Slide Finisher Inner.
8. Using a 0.55 mm (0.022 inch) feeler
gauge, attempt to insert the feeler
gauge between the Driver’s Seat
Track Inner and the Seat Slide Inner.
 Verify the 0.55 mm (0.022 inch)
feeler gauge will not insert at
locations A, B or C, between the
seat track and seat slide
(Figure 10).
General Location to
Insert the Feeler Gauge
Driver’s Seat
Slide Inner
Feeler Gauge
Driver’s Seat
Track Inner
A B C
Feeler Gauge
Insert Locations
A, B, C
5/7 ITB23-016
10. Take a clear digital picture of the feeler gauge inserted between the seat track and the
seat slide, and a clear picture of the VIN on the certification label.
 Reference Figure 8 on page 4 for the angle that the photo should be taken and
send a photo to: claims-inspections@nissan-usa.com
o Include the following information in the title:
 Campaign ID#
 Dealer Code
 VIN
HINT: The picture file type needs to be JPEG, PNG, or PDF.
 Contact the Nissan Warranty Call Center (WCC) at 1-800-258-7008, option 7.
 WCC will need to provide an approval for the Driver’s Seat Cushion Frame
Assembly.
 If WCC does NOT approve the replacement of the Driver’s Seat Cushion Frame
Assembly, skip to step 12 on page 6, to reinstall the Driver’s Seat Slide Finisher.
11. Replace the Driver’s Seat Cushion Frame Assembly (Figure 11) ONLY if the feeler
gauge can be inserted between the seat track and the seat slide at one or more of the
locations shown in Figure 10 on page 4.
 Refer to the ESM: BODY INTERIOR > SEAT > UNIT DISASSEMBLY > FRONT
SEAT > SEAT CUSHION > Seat Cushion
Figure 11
Driver’s Seat Cushion
Frame Assembly
6/7 ITB23-016
12. Reinstall the Driver’s Seat Slide Finisher.
13. Install the two (2) retaining screws.
HINT: Uses T-20 screws.
14. Close the left rear door.
15. Return the driver’s seat to its original position.
16. Close the driver’s door.
7/7 ITB23-016
PARTS INFORMATION
DESCRIPTION PART NUMBER QUANTITY
FRAME ASSY – CUSHION, FRONT SEAT LH 87351-6TA1A 1
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
PC967
Inspect the Driver’s Inner Seat Slide
(OK Condition) PC9670 0.2
Inspect the Driver’s Inner Seat Slide and
Replace the Left Front Cushion Frame PC9671 2.0
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE DESCRIPTION
April 13, 2023 ITB23-016 Original bulletin published

**************************************************************************************************************

Classification: Reference: Date:
BT23-005A ITB23-016A June 7, 2023
Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
1/7
VOLUNTARY SAFETY RECALL CAMPAIGN
2022-2023 QX60; DRIVER’S SEAT RAIL INSPECTION
CAMPAIGN ID #: PC967, PC981
APPLIED VEHICLES: 2022-2023 QX60 (L51)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary safety recall campaign on certain specific model year
2022-2023 QX60 vehicles to inspect, and if necessary, replace the Driver’s Seat Rail. This
service will be performed at no charge to the client for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification numbers PC967 and PC981 to this campaign. The
applicable number must appear on all communication and documentation of any nature
dealing with this campaign.
RETAILER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS)
National Service History for the campaign status on each vehicle falling within the range of
this voluntary safety recall which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) clients
and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer
inventory which are the subject of a safety recall must be corrected prior to sale.
Failure to do so can result in civil penalties by the National Highway Traffic Safety
Administration. While federal law applies only to new vehicles, Infiniti strongly
encourages retailers to correct any used vehicles in their inventory before they are retailed.
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
2/7 ITB23-016A
SERVICE PROCEDURE
Figure 1
Figure 2
Figure 3
1. Open the driver (LH) front door.
2. Move the driver’s seat bottom to the
fully UP position (Figure 2).
3. Move the driver’s seat bottom to the
fully REARWARD position and move
the seat back fully FORWARD
(Figure 3).
3/7 ITB23-016A
Figure 4
5. From the second-row seat area, locate the Driver’s Seat Slide Finisher Inner
(Figure 5).
6. Remove the two (2) Driver’s Seat Slide Finisher Inner retaining screws (Figure 6).
HINT: Attached with T-20 screws.
Figure 7
4. Open the driver (LH) rear door.
Figure 5 Figure 6
7. Lift up and position the Driver’s Seat
Slide Finisher Inner out of the way of
the Seat Track Inner (Figure 7).
Driver’s Seat
Slide Finisher
Inner
Driver’s Seat Slide
Finisher Inner
Seat Track Inner
Retaining screws (2)
4/7 ITB23-016A
Figure 8
Figure 9
Figure 10
9. Can the 0.55 mm (0.022 inch) feeler gauge be inserted between the seat track and
the seat slide at A, B or C (any location or multiple locations), where shown in
Figure 10?
YES: Proceed to Step 10 on page 5 for WCC support and review of Driver’s Seat
Cushion Frame Assembly.
NO: No repair is required. Skip to Step 12 on page 6 to reinstall the Driver’s Seat
Slide Finisher Inner.
8. Using a 0.55 mm (0.022 inch) feeler
gauge, attempt to insert the feeler
gauge between the Driver’s Seat
Track Inner and the Seat Slide Inner.
 Verify the 0.55 mm (0.022 inch)
feeler gauge will not insert at
locations A, B or C, between the
seat track and seat slide
(Figure 10).
General Location to
Insert the Feeler Gauge
Driver’s Seat
Slide Inner
Feeler Gauge
Driver’s Seat
Track Inner
A B C
Feeler Gauge
Insert Locations
A, B, C
5/7 ITB23-016A
10. Take a clear digital picture of the feeler gauge inserted between the seat track and the
seat slide, and a clear picture of the VIN on the certification label.
 Reference Figure 8 on page 4 for the angle that the photo should be taken and
send a photo to: claims-inspections@nissan-usa.com
o Include the following information in the title:
 Campaign ID#
 Dealer Code
 VIN
HINT: The picture file type needs to be JPEG, PNG, or PDF.
 Contact the Nissan Warranty Call Center (WCC) at 1-800-258-7008, option 7.
 WCC will need to provide an approval for the Driver’s Seat Cushion Frame
Assembly.
 If WCC does NOT approve the replacement of the Driver’s Seat Cushion Frame
Assembly, skip to step 12 on page 6, to reinstall the Driver’s Seat Slide Finisher.
11. Replace the Driver’s Seat Cushion Frame Assembly (Figure 11) ONLY if the feeler
gauge can be inserted between the seat track and the seat slide at one or more of the
locations shown in Figure 10 on page 4.
 Refer to the ESM: BODY INTERIOR > SEAT > UNIT DISASSEMBLY > FRONT
SEAT > SEAT CUSHION > Seat Cushion
Figure 11
Driver’s Seat Cushion
Frame Assembly
6/7 ITB23-016A
12. Reinstall the Driver’s Seat Slide Finisher.
13. Install the two (2) retaining screws.
HINT: Uses T-20 screws.
14. Close the left rear door.
15. Return the driver’s seat to its original position.
16. Close the driver’s door.
7/7 ITB23-016A
PARTS INFORMATION
DESCRIPTION PART NUMBER QUANTITY
FRAME ASSY – CUSHION, FRONT SEAT LH 87351-6TA1A 1
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
PC967
Inspect the Driver’s Inner Seat Slide
(OK Condition) PC9670 0.2
Inspect the Driver’s Inner Seat Slide and
Replace the Left Front Cushion Frame PC9671 2.0
PC981
Inspect the Driver’s Inner Seat Slide
(OK Condition) PC9810 0.2
Inspect the Driver’s Inner Seat Slide and
Replace the Left Front Cushion Frame PC9811 2.0
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE DESCRIPTION
April 13, 2023 ITB23-016 Original bulletin published
June 7, 2023 ITB23-016A Updated APPLIED VEHICLES, CAMPAIGN ID #,
bulletin title and CLAIMS INFORMATION

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