R23A1 Incorrect Information in Owner’s Manual Defroster Operation – 2013-2017 Nissan LEAF

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~ NISSAN “–…/ April 26, 2023 Ms. Anne Collins Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Ms. Collins: Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. NONCOMPLIANCE INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Smyrna plant 2. Vehicles Potentially Involved: The production period of affected vehicles involved is shown in the table below. Model Dates of Manufacture MY 2013 – 2017 Nissan LEAF November 19, 2012 through July 12, 2017 The noncompliance (as described in Section 5 below) is specific to Nissan LEAF vehicles listed above. The issue present on these vehicles is related to the defroster operating instructions in the owner’s manual and their effect on the Positive Temperature Coefficient (PTC) heater under certain conditions. The Nissan LEAF is the only model equipped with a PTC heater as the primary heating device. Model Year 2011-2012 Nissan LEAF vehicles are equipped with a different PTC heater design that is not affected by the subject condition and therefore excluded from the recall population. Model Year 2018-2023 Nissan LEAF vehicles are subject to 23V-048 filed on February 2, 2023. The name, description and part number of the subject component is below: A~~licable Model Part Name Part Number MY 2013 LEAF Owner’s Manual Kit – USA 13ZE0 UKT00 MY 2013 LEAF Owner’s Manual Kit – USA W/ NAVI 13ZE0 Ul

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-296 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : APR 26, 2023 NHTSA Recall No. : 23V-296 Manufacturer Recall No. : R23A1 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 94,343 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2013-2017 Nissan LEAF Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : HYBRID ELECTRIC Descriptive Information : The noncompliance is specific to Nissan LEAF vehicles listed above. The issue present on these vehicles is related to the defroster operating instructions in the owner’s manual and their effect on the Positive Temperature Coefficient (PTC) heater under certain conditions. The Nissan LEAF is the only model equipped with a PTC heater as the primary heating device. Model Year 2011-2012 Nissan LEAF vehicles are equipped with a different PTC heater design that is not affected by the subject condition and therefore excluded from the recall population. Model Year 2018-2023 Nissan LEAF vehicles are subject to 23V-048 filed on February 2, 2023. Production Dates : NOV 19, 2012 – JUL 12, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Following the Owner’s Manual instructions for defroster operation may result in reduced defroster performance under specific conditions. More specifically, in very cold temperatures (below 140 F/-100 C), maximum fan speed can result in the Positive Temperature Coefficient (“PTC”) heater entering failsafe mode for undercurrent protection, which can limit defroster output. FMVSS 1 : 103 – Windshield defrosting and defogging systems FMVSS 2 : NR Part 573 Safety Recall Report 23V-296 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : This reduced defroster performance can limit visibility out of the windshield, which does not meet the requirements of S4.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 103; Windshield defrosting and defogging systems. The potential for loss of forward visibility may lead to the increased risk of a crash or injury to the vehicle occupants. Description of the Cause : NR Identification of Any Warning that can Occur : There is no preceding warning to the customer. Involved Components : Component Name 1 : Owner’s Manual Kit Component Description : MY 2013 LEAF – USA Component Part Number : 13ZE0 UKT00 Component Name 2 : Owner’s Manual Kit Component Description : MY 2013 LEAF – USA w/ NAVI Component Part Number : 13ZE0 UKT0N Component Name 3 : Owner’s Manual Kit Component Description : MY 2014 LEAF – USA Component Part Number : 14ZE0 UKT00 Component Name 4 : Owner’s Manual Kit Component Description : MY 2014 LEAF – USA w/ NAVI Component Part Number : 14ZE0 UKT0N Component Name 5 : Owner’s Manual Kit Component Description : MY 2015 LEAF – USA Component Part Number : 15ZE0 UKT00 Part 573 Safety Recall Report 23V-296 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : Owner’s Manual Kit Component Description : MY 2105 LEAF – USA w/ NAVI Component Part Number : 15ZE0 UKT0N Component Name 7 : Owner’s Manual Kit Component Description : MY2016 LEAF – USA Component Part Number : 16ZE0 UKT00 Component Name 8 : Owner’s Manual Kit Component Description : MY2016 LEAF – USA Component Part Number : 16ZE0 UKT10 Component Name 9 : Owner’s Manual Kit Component Description : MY 2016 LEAF– USA w/ NAVI Component Part Number : 16ZE0 UKT0N Component Name 10 : Owner’s Manual Kit Component Description : MY 2016 LEAF – USA w/ NAVI Component Part Number : 16ZE0 UKT1N Component Name 11 : Owner’s Manual Kit Component Description : MY 2017 LEAF – USA Component Part Number : 17ZE0 UKT00 Component Name 12 : Owner’s Manual Kit Component Description : MY 2017 LEAF – USA w/ NAVI Component Part Number : 17ZE0 UKT0N Part 573 Safety Recall Report 23V-296 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Nissan North America Address : NR NR Country : NR Chronology : February 2, 2023 – Nissan initiated Recall 23V-048 to address reduced defroster performance specific to MY 2018-2023 Nissan LEAF vehicles. Nissan’s investigation of MY 2013-2017 vehicles was continuing. February to March 2023 – Nissan and the supplier conducted additional testing of MY 2013–2017 LEAF vehicles. Nissan was unable to recreate the subject condition in these models. However, supplier historical data cannot rule out the possibility that the subject condition may occur. March 30, 2023 – Out of an abundance of caution, Nissan decided to expand the Recall 23V-048 population to include MY 2013–2017 Nissan LEAF vehicles. April 26, 2023 – After subsequent discussions with NHTSA, it was determined a new Part 573 report was needed specific to MY 2013-2017 Nissan LEAF vehicles. Nissan is not aware of any accident or injuries related to the subject condition. Description of Remedy : Description of Remedy Program : Nissan will provide an Owner’s Manual addendum with updated instructions on how to operate the defroster under the subject conditions. There will be no charge to customers for the addendum card. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at the time of repair. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 23V-296 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Nissan will notify owners of affected Model Year 2013 to Model Year 2017 LEAF vehicles by May 26, 2023. Dealers were notified of the expanded population on March 31, 2023. Nissan will notify owners of the separate voluntary safety recall campaign on April 27, 2023. Planned Dealer Notification Date : APR 27, 2023 – NR Planned Owner Notification Date : MAY 26, 2023 – NR * NR – Not Reported

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CAMPAIGN BULLETIN Defrost Owner’s Manual Addendum Voluntary Safety Recall Campaign Reference: R22C5/R23A1 Date: April 27, 2023 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R22C5/R23A1 | REVISION 2 IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. R22C5 (2018-2023 LEAF) R23A1 (2013-2017 LEAF) ***** Campaign Summary ***** Nissan is committed to the safety and security of our customers and their passengers. Nissan previously notified the National Highway Traffic Safety Administration (NHTSA) that the previously announced Voluntary Safety Recall Campaign (R22C5) for MY2018-2023 LEAF vehicles was being expanded to include certain MY2013-2023 LEAF vehicles to correct the instructions for defrost operation in very cold temperatures. After further discussions with NHTSA, Nissan is removing the MY2013-2017 LEAF vehicles from R22C5 and moving them to a new campaign R23A1. Following the Owner’s Manual instructions for defroster operation may result in reduced defroster performance under specific conditions. More specifically, in very cold temperatures (below 23 F/-5 C), maximum fan speed can result in the Positive Temperature Coefficient (“PTC”) heater entering failsafe Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2018-2023 LEAF (ZE1) 64,732 1,539 February 3, 2023 YES Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2013-2017 LEAF (ZE0) 94,267 NA April 27, 2023 YES UPDATE April 27, 2023 Please discard earlier versions of this bulletin. The announcement from March 31, 2023 has been revised to include the following: • A new PNC R23A1 has been added specifically for 2013-2017 Nissan LEAF (ZE0) vehicles  Repair bulletin NTB23-013 has been amended CAMPAIGN ID: R22C5/R23A1 | REVISION 2 mode for undercurrent protection, which can limit defroster output. This reduced defroster performance can limit visibility out of the windshield, which does not meet the requirements of S4.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 103; Windshield defrosting and defogging systems. The potential for loss of forward visibility may lead to the increased risk of a crash or injury to the vehicle occupants. The dealer will add an addendum to the Owner’s Manual to vehicles in their inventory with updated instructions on how to operate the defroster under the subject conditions. Owners of 2018-2023 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in April 2023, and owners of 2013-2017 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in May 2023. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. R22C5 & R23A1 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. If a retailed vehicle affected by these Campaign IDs visits the dealer for service, the dealer should inform the customer about the recall and communicate that an addendum to the Owner’s Manual with updated instructions on how to operate the defroster under subject conditions is available. 4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts No parts are required. The dealer will add an addendum to the Owner’s Manual to vehicles in their inventory with updated instructions on how to operate the defroster under the subject conditions. • Owners of 2018-2023 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in April 2023, and owners of 2013-2017 Nissan LEAF vehicles beginning in May 2023 Special Tools • No special tools required Repair • NTB23-013 Owner Notification Nissan will notify the owners of potentially affected 2018-2023 Nissan LEAF vehicles beginning in April 2023, and potentially affected 2013-2017 Nissan LEAF vehicles beginning in May 2023. CAMPAIGN ID: R22C5/R23A1 | REVISION 2 ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a recall? A. Yes. Q. Is this a Stop Sale? A. Yes. Q. What is the reason for the recall? A. Following the Owner’s Manual instructions for defroster operation may result in reduced defroster performance under specific conditions. More specifically, in very cold temperatures (below 230 F/-50 C), maximum fan speed can result in the Positive Temperature Coefficient (“PTC”) heater entering failsafe mode for undercurrent protection, which can limit defroster output. Q. What is the possible effect of the condition? A. This reduced defroster performance can limit visibility out of the windshield, which does not meet the requirements of S4.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 103; Windshield defrosting and defogging systems. The potential for loss of forward visibility may lead to the increased risk of a crash or injury to the vehicle occupants. Q. What will be the corrective action for this voluntary recall campaign? A. Nissan is providing affected owners with an addendum to the Owner’s Manual with updated instructions on how to operate the defroster under the subject conditions. Customers will be CAMPAIGN ID: R22C5/R23A1 | REVISION 2 asked to attach the addendum to the vehicle Owner’s Manual. Owners of 2018-2023 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in April 2023, and owners of 2013-2017 Nissan LEAF vehicles beginning in May 2023. Q. When will vehicle owners be notified? A. Owners of 2018-2023 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in April 2023, and owners of 2013-2017 Nissan LEAF vehicles beginning in May 2023. Q. Is my vehicle safe to drive? A. When outside air temperature is below 23°F (-5°C), turn on the defrost, set the temperature to the high temperature and the fan speed to lowest setting (1/7) for 2 minutes, then adjust fan speed to maximum level and allow the windshield to properly defrost before driving. If your vehicle is subject to this campaign, you will receive an addendum to the Owner’s Manual with updated instructions on how to operate the defroster under the subject conditions. Customers will be asked to attach the addendum to the vehicle Owner’s Manual. Q. Is there anything owners can do to mitigate this condition? A. When outside air temperature is below 23°F (-5°C), turn on the defrost, set the temperature to the high temperature and the fan speed to lowest setting (1/7) for 2 minutes, then adjust fan speed to maximum level and allow the windshield to properly defrost before driving. If your vehicle is subject to this campaign, you will receive an addendum to the Owner’s Manual with updated instructions on how to operate the defroster under the subject conditions. Customers will be asked to attach the addendum to the vehicle Owner’s Manual. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. No. The remedy involves an addendum to the Owner’s Manual that the dealer or customer will attach to the vehicle Owner’s Manual. No rental will be needed. Q. Are parts readily available? A. The remedy involves attaching an addendum to the Owner’s Manual. No parts are required. Q. Is there any charge for this service? A. No. The remedy will be provided for the customer free of charge. CAMPAIGN ID: R22C5/R23A1 | REVISION 2 Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, if your vehicle is subject to this campaign, you will receive an addendum to the Owner’s Manual with updated instructions on how to operate the defroster under the subject conditions. Customers will be asked to attach the addendum to the vehicle Owner’s Manual. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain specific model year 2013-2017 Nissan LEAF vehicles manufactured between November 19, 2012 to July 12, 2017, and 2018-2023 Nissan LEAF vehicles manufactured between September 29, 2017 to January 27, 2023. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose February 7, 2023 Voluntary Safety Recall Campaign New Campaign Announcement March 31, 2023 REVISION 1 Add 2013-2017 LEAF (ZE0) April 27, 2023 REVISION 2 Add PNC R23A1 LEAF (ZE0)

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