PC967/PC981 – Driver Seat Rail Inspection – 2022-2023 INFINITI QX60

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June 7, 2023 Dr. Cem Hatipoglu Acting Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Dr. Hatipoglu, Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. DEFECT INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Smyrna Plant 2. Equipment Potentially Involved: Part Number DescriRtion Production Dates ARRlied Model Vear l Model 873516RD0A FRAME ASSY – CUSHION, August 23, 2022 to MY2021 – MY2023 Nissan FRONT SEAT LH September 4, 2022 Rogue SV 87351 6RF0A FRAME ASSY – CUSHION, August 23, 2022 to MY2021 – MY2023 Nissan FRONT SEAT LH September 4, 2022 Rogue SL FRAME ASSY – CUSHION, August 23, 2022 to MY2022 – MY2023 Nissan 87351 6TA1A Pathfinder Platinum / FRONT SEAT LH September 4, 2022 INFINITI QX60 873516TA0A FRAME ASSY – CUSHION, August 23, 2022 to MY2022 – MY2023 Nissan FRONT SEAT LH September 4, 2022 Pathfinder sv /SL The driver’s powered seat cushion frame parts listed above were shipped to dealer’s service inventory between September 2022 and February 2023, but may contain the affected seat rails described in NHTSA Recall 23V-268 and in Section 5 below. The date range of seat cushion frame parts was determined using the Tier 1 (Adient) supplier records. Service parts were available at dealers for warranty repair for the applicable models and may have been installed on vehicles as part of a repair. Driver’s powered seat cushion frames produced before or after the dates above are not affected. Nissan confirmed that no affected parts remain in Nissan’s service inventory. The driver’s seat rail supplier for the affected service parts: Forvia SLP Mechanism Address: Av. Central No. 200 Interior 365 Parque Logistico, 78395 San Luis, Mexico. Jorge Nunez, Manager of Quality +52 (444) 265 – 0618 [email protected] 3. Total Number of Parts Potentially Involved: Approximately 78 parts are affected. A breakdown of driver’s powered seat cushion frame assembly type by model is shown in the table below. Part Number Description Quantity Applied Model 873516RD0A FRAME ASSY – CUSHION, FRONT SEAT LH 7 Nissan Rogue 87351 6RF0A FRAME ASSY – CUSHION, FRONT 23 Nissan Rogue SEAT LH 87351 6TA1A FRAME ASSY – CUSHION, FRONT 48 Nissan Pathfinder, SEAT LH INFINITI QX60 87351 6TA0A FRAME ASSY – CUSHION, FRONT 0 Nissan Pathfinder SEAT LH 4. Percentage of Equipment Estimated to Actually Contain the Defect: Approximately 0.1%. 1% is used here because submission within NHTSA’s safety portal will not allow a non-numeric value. 5. Description of the Defect: The driver’s powered seat may not be fully secured to the seat frame on the affected service parts. As a result of this issue, the seat frame welds may detach from the rear inboard seat bracket. If this condition occurs, it may increase the risk of injury to the vehicle occupant in the event of a crash. In addition, the seat frame assembly may not meet certain FMVSS 207 and FMVSS 210 requirements because of this condition. 6. Chronology of Principal Events: December 29, 2022 – Nissan received a report related to a MY 2023 Nissan Rogue vehicle that alleged excess movement or play in the driver’s seat. Nissan collected the suspect part and began an investigation. January 2023 to February 2023 – A broken weld condition was found on the driver’s seat frame between the rear inboard bracket and inboard seat rail. Nissan and the supplier conducted a parts audit of 22,726 driver’s seat rails and zero were reported with a poor weld quality concern. Further investigation identified that the broken weld was related to a sub-supplier quality process issue. March 2023 – Review of the sub-supplier records determined three (3) rails that had a rejected weld condition may not have been contained. Concurrently, Nissan investigated the impact of the weld condition of the rear inboard seat rail bracket. As part of the assessment, Nissan performed a sled pull test on the worst case weld condition to evaluate driver’s seat performance in various scenarios. Nissan concluded that the driver’s seat showed performance degradation and may not meet certain regulatory requirements. April 6, 2023 – Nissan decided to conduct a Voluntary Safety Recall (NHTSA Number 23V-268) to recall all potentially affected vehicles to inspect the seat rails and replace any affected seat cushion frame assemblies. May 17, 2023 – Nissan and the supplier conducted an inspection of all service parts returns of potentially affected driver’s powered seat cushion frames from dealer’s service parts inventory. The inspection discovered 78 parts which were potentially affected by the subject condition were still remaining unaccounted for. Nissan disposed of all subject parts and confirmed that no affected parts remain in Nissan’s service inventory. May 26, 2023 – Nissan instructed dealers to return any remaining potentially affected driver’s powered seat cushion frames in their service parts inventory. May 31, 2023 — Based on the results of the inspection, Nissan decided to conduct a Voluntary Safety Recall Campaign for all potentially affected service parts. Nissan is aware of one (1) warranty claim attributed to this condition. 7. Description of Corrective Action: Dealers will be notified of this equipment recall beginning June 8, 2023. In addition, owners of all vehicles that may have been serviced with a potentially affected service part will be notified beginning July 27, 2023. Dealers will be instructed to check the driver’s seat rail clearance to the inboard seat bracket, and if necessary, the dealer will remove and replace the affected driver’s seat cushion frame. All repairs will be performed free of charge for parts and labor and may take less than two (2) hours to complete. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject service parts are under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.

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CAMPAIGN BULLETIN Driver Seat Rail Inspection Voluntary Recall Campaign Reference: PC967/PC981 Date: June 8, 2023 Attention: Retailer Principal, Sales, Parts and Service Managers SAFETY RECALL CAMPAIGN ID: PC967/PC981 | REVISION 2 IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles or affected service parts in their inventory covered by this notification until the campaign action is performed. PC967 Affected Models/Years: Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2023 QX60 (L51) 1,528 184 April 14, 2023 YES PC981 (Expanded Equipment Recall) Affected Models/Years: Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2022-2023 QX60 (L51) 12 NA June 8, 2023 YES REVISED June 8, 2023 Please discard earlier versions of this bulletin. The announcement from May 26, 2023 has been revised to include the following: • This Voluntary Safety Recall Campaign has been expanded to include Service Parts in retailer inventory, as well as vehicles that have been repaired under warranty with a part potentially affected by this campaign and can be identified by campaign I.D. PC981. • ITB23-016 has been updated to include information for the Service Parts expansion of this campaign. • Follow the instructions under the “Service Parts Return” section of this retailer announcement for information on how to return potentially affected parts:  INFINITI is requiring retailers to check their parts inventories for any of the part numbers listed in the table below under the “Service Parts Return” section.  If any of these parts are found in inventory, do not sell this part or install this part on any vehicle. CAMPAIGN ID: PC967/PC981 | REVISION 2 ***** Campaign Summary ***** INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain 2023 INFINITI QX60 vehicles to inspect the front driver’s seat, and if necessary replace the seat cushion frame. INFINITI has further notified the NHTSA that it is recalling all potentially affected service parts from retailer inventory or previoiusly installed on a vehicle as a service part during a repair. On certain INFINITI QX60 vehicles and potentially affected service parts, due to a supplier weld quality concern that has since been corrected, the driver’s seat frame rail welds may detach from the rear inboard seat bracket. As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC967 and PC981  Refer to IPSB15-286 for additional information. 2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied. 3. Retailers should use ITB23-016 to remedy any vehicles subject to this campaign. 4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle. ***** Release Schedule ***** Parts If inspection results indicate that parts replacement is needed, parts are on restriction and can be ordered via DBS. Part Number Description Quantity 87351-6TA1A FRAME ASSY – CUSHION, FRONT SEAT LH 1 (If Needed) NOTE: Parts replaced under this activity may be collected through the INFINITI Part Return Program. If a Part Return Required Notification is received by the retailer, it is important for retailers to return parts applicable specifically to the VIN and repair order identified. Repair • ITB23-016 for PC967 & PC981 Owner Notification INFINITI will begin notifying owners of all potentially affected vehicles in June 2023 via U.S. Mail. CAMPAIGN ID: PC967/PC981 | REVISION 2 *****Service Parts Return***** The left hand front seat frame assembly part number listed in the table below may have been shipped to retailer service inventory and may contain the defect described in this retailer announcement. As these parts are now included in this voluntary safety recall campaign, INFINITI is requiring retailers to check their parts inventories for the part number listed in the table below. If a listed part is found in your parts inventory, do not sell this part, or install this part on any vehicle. INFINITI is requiring Retailers to return the listed part no later than June 23, 2023 using the following instructions: 1. Create an I-Code RFC, an invoice# is not necessary 2. Be sure to use these specific comments: “PLEASE ACCEPT THIS RETURN AS PART OF THE NNA REQUIRED PART RETURN ACTION”. 3. Upon RFC acceptance notification, send parts back to your facing PDC If you have any questions, please email: NNAUSPartsOperations@nissan-usa.com Part Number Description Applied Model 87351-6TA1A FRAME ASSY – CUSHION, FRONT SEAT LH QX60 ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion. Frequently Asked Questions (FAQ): Q: Is this a recall? A. Yes. Q: Is this a Stop Sale? A. Yes. CAMPAIGN ID: PC967/PC981 | REVISION 2 Q What is the reason for the recall? A. Due to a supplier weld quality concern that has since been corrected, the driver’s seat frame rail welds may detach from the rear inboard seat bracket. As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash. Q What is the possible effect of the condition? A As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash. Q. What will be the corrective action? A. Retailers will inspect the front driver’s seat, and if necessary replace the seat cushion frame. Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, could take up to two (2) hours to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. INFINITI will begin notifying owners of all potentially affected vehicles in June 2023 via U.S. Mail. Q. Is my vehicle safe to drive? A. If you notice excess movement in the driver’s seat, you should take it to your local retailer for diagnosis.If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification. Q. Is there anything owners can do to mitigate this condition? A. If you notice excess movement in the driver’s seat, you should take it to your local retailer for diagnosis.If your vehicle is subject to this campaign, INFINITI recommends you contact your local INFINITI retailer to have the front driver’s seat inspected, and if necessary the seat cushion frame replaced. CAMPAIGN ID: PC967/PC981 | REVISION 2 Q. Are parts readily available? A. Yes. Parts will be on restriction and can be ordered via DBS. Q. Is there any charge for the repair? A. No. The remedy will be performed for the client free of charge for parts and labor. Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle? A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available, upon client request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $180 (Max) Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. Please refer to the Goodwill rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. Q. Will I have to take my vehicle back to the selling retailer to have the service performed? A. No, any authorized INFINITI retailer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed. Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain specific Model Year 2023 INFINITI QX60 vehicles manufactured between August 29, 2022 to October 31, 2022 may be affected. In addition, certain MY22-23 INFINITI QX60 vehicles that received a replacement powered driver’s seat cushion assembly since August 2022. Q. Are you experiencing this condition on any other INFINITI (or INFINITI) models? A. Yes, on certain specific Model Year 2023 NissanPathfinder and 2023 Nissan Rogue vehicles. CAMPAIGN ID: PC967/PC981 | REVISION 2 Revision History: Date Announcement Purpose April 14, 2023 Voluntary Safety Recall Campaign New Campaign Announcement May 26, 2023 REVISION 1 Parts return request June 8, 2023 REVISION 2 Campaign expanded to include service parts

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June 26, 2023 Dr. Cem Hatipoglu Acting Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Dr. Hatipoglu, Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 We are transmitting the enclosed Amended Defect Information Report in accordance with 49 CFR Part 573 reflecting updates to sections 3 and 6. Very truly, Will Swindell Manager, Technical Compliance Encl. DEFECT INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Smyrna Plant 2. Equipment Potentially Involved: Part Number DescriRtion Production Dates ARRlied Model Vear l Model 873516RD0A FRAME ASSY – CUSHION, August 23, 2022 to MY2021 – MY2023 Nissan FRONT SEAT LH September 4, 2022 Rogue SV 87351 6RF0A FRAME ASSY – CUSHION, August 23, 2022 to MY2021 – MY2023 Nissan FRONT SEAT LH September 4, 2022 Rogue SL FRAME ASSY – CUSHION, August 23, 2022 to MY2022 – MY2023 Nissan 87351 6TA1A Pathfinder Platinum / FRONT SEAT LH September 4, 2022 INFINITI QX60 873516TA0A FRAME ASSY – CUSHION, August 23, 2022 to MY2022 – MY2023 Nissan FRONT SEAT LH September 4, 2022 Pathfinder sv /SL The driver’s powered seat cushion frame parts listed above were shipped to dealer’s service inventory between September 2022 and February 2023, but may contain the affected seat rails described in NHTSA Recall 23V-268 and in Section 5 below. The date range of seat cushion frame parts was determined using the Tier 1 (Adient) supplier records. Service parts were available at dealers for warranty repair for the applicable models and may have been installed on vehicles as part of a repair. Driver’s powered seat cushion frames produced before or after the dates above are not affected. Nissan confirmed that no affected parts remain in Nissan’s service inventory. The driver’s seat rail supplier for the affected service parts: Forvia SLP Mechanism Address: Av. Central No. 200 Interior 365 Parque Logistico, 78395 San Luis, Mexico. Jorge Nunez, Manager of Quality +52 (444) 265 – 0618 [email protected] 3. Total Number of Parts Potentially Involved: Approximately 82 parts are affected. A breakdown of driver’s powered seat cushion frame assembly type by model is shown in the table below. Part Number Description Quantity Applied Model 873516RD0A FRAME ASSY – CUSHION, FRONT SEAT LH 7 Nissan Rogue 87351 6RF0A FRAME ASSY – CUSHION, FRONT SEAT LH 24 Nissan Rogue 87351 6TA1A FRAME ASSY – CUSHION, FRONT 51 Nissan Pathfinder, SEAT LH INFINITI QX60 87351 6TA0A FRAME ASSY – CUSHION, FRONT 0 Nissan Pathfinder SEAT LH 4. Percentage of Equipment Estimated to Actually Contain the Defect: Approximately 0.1%. 1% is used here because submission within NHTSA’s safety portal will not allow a non-numeric value. 5. Description of the Defect: The driver’s powered seat may not be fully secured to the seat frame on the affected service parts. As a result of this issue, the seat frame welds may detach from the rear inboard seat bracket. If this condition occurs, it may increase the risk of injury to the vehicle occupant in the event of a crash. In addition, the seat frame assembly may not meet certain FMVSS 207 and FMVSS 210 requirements because of this condition. 6. Chronology of Principal Events: December 29, 2022 – Nissan received a report related to a MY 2023 Nissan Rogue vehicle that alleged excess movement or play in the driver’s seat. Nissan collected the suspect part and began an investigation. January 2023 to February 2023 – A broken weld condition was found on the driver’s seat frame between the rear inboard bracket and inboard seat rail. Nissan and the supplier conducted a parts audit of 22,726 driver’s seat rails and zero were reported with a poor weld quality concern. Further investigation identified that the broken weld was related to a sub-supplier quality process issue. March 2023 – Review of the sub-supplier records determined three (3) rails that had a rejected weld condition may not have been contained. Concurrently, Nissan investigated the impact of the weld condition of the rear inboard seat rail bracket. As part of the assessment, Nissan performed a sled pull test on the worst case weld condition to evaluate driver’s seat performance in various scenarios. Nissan concluded that the driver’s seat showed performance degradation and may not meet certain regulatory requirements. April 6, 2023 – Nissan decided to conduct a Voluntary Safety Recall (NHTSA Number 23V-268) to recall all potentially affected vehicles to inspect the seat rails and replace any affected seat cushion frame assemblies. May 17, 2023 – Nissan and the supplier conducted an inspection of all service parts returns of potentially affected driver’s powered seat cushion frames from dealer’s service parts inventory. The inspection discovered 78 parts which were potentially affected by the subject condition were still remaining unaccounted for. Nissan disposed of all subject parts and confirmed that no affected parts remain in Nissan’s service inventory. May 26, 2023 – Nissan instructed dealers to return any remaining potentially affected driver’s powered seat cushion frames in their service parts inventory. May 31, 2023 — Based on the results of the inspection, Nissan decided to conduct a Voluntary Safety Recall Campaign for all potentially affected service parts. June 20, 2023 – Nissan was notified by the supplier that upon further review of the inspection results, the number of potentially affected service parts has been revised from 78 pieces to 82. Nissan is aware of one (1) warranty claim attributed to this condition. 7. Description of Corrective Action: Dealers were notified of this equipment recall beginning June 8, 2023. In addition, owners of all vehicles that may have been serviced with a potentially affected service part will be notified beginning July 27, 2023. Dealers will be instructed to check the driver’s seat rail clearance to the inboard seat bracket, and if necessary, the dealer will remove and replace the affected driver’s seat cushion frame. All repairs will be performed free of charge for parts and labor and may take less than two (2) hours to complete. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject service parts are under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.

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