2022-2023 Infiniti QX60; Driver’s Seat Rail Inspection

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Classification: Reference: Date: BT23-005A ITB23-016A June 7, 2023 Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle. 1/7 VOLUNTARY SAFETY RECALL CAMPAIGN 2022-2023 QX60; DRIVER’S SEAT RAIL INSPECTION CAMPAIGN ID #: PC967, PC981 APPLIED VEHICLES: 2022-2023 QX60 (L51) Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2022-2023 QX60 vehicles to inspect, and if necessary, replace the Driver’s Seat Rail. This service will be performed at no charge to the client for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification numbers PC967 and PC981 to this campaign. The applicable number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) clients and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. 2/7 ITB23-016A SERVICE PROCEDURE Figure 1 Figure 2 Figure 3 1. Open the driver (LH) front door. 2. Move the driver’s seat bottom to the fully UP position (Figure 2). 3. Move the driver’s seat bottom to the fully REARWARD position and move the seat back fully FORWARD (Figure 3). 3/7 ITB23-016A Figure 4 5. From the second-row seat area, locate the Driver’s Seat Slide Finisher Inner (Figure 5). 6. Remove the two (2) Driver’s Seat Slide Finisher Inner retaining screws (Figure 6). HINT: Attached with T-20 screws. Figure 7 4. Open the driver (LH) rear door. Figure 5 Figure 6 7. Lift up and position the Driver’s Seat Slide Finisher Inner out of the way of the Seat Track Inner (Figure 7). Driver’s Seat Slide Finisher Inner Driver’s Seat Slide Finisher Inner Seat Track Inner Retaining screws (2) 4/7 ITB23-016A Figure 8 Figure 9 Figure 10 9. Can the 0.55 mm (0.022 inch) feeler gauge be inserted between the seat track and the seat slide at A, B or C (any location or multiple locations), where shown in Figure 10? YES: Proceed to Step 10 on page 5 for WCC support and review of Driver’s Seat Cushion Frame Assembly. NO: No repair is required. Skip to Step 12 on page 6 to reinstall the Driver’s Seat Slide Finisher Inner. 8. Using a 0.55 mm (0.022 inch) feeler gauge, attempt to insert the feeler gauge between the Driver’s Seat Track Inner and the Seat Slide Inner.  Verify the 0.55 mm (0.022 inch) feeler gauge will not insert at locations A, B or C, between the seat track and seat slide (Figure 10). General Location to Insert the Feeler Gauge Driver’s Seat Slide Inner Feeler Gauge Driver’s Seat Track Inner A B C Feeler Gauge Insert Locations A, B, C 5/7 ITB23-016A 10. Take a clear digital picture of the feeler gauge inserted between the seat track and the seat slide, and a clear picture of the VIN on the certification label.  Reference Figure 8 on page 4 for the angle that the photo should be taken and send a photo to: claims-inspections@nissan-usa.com o Include the following information in the title:  Campaign ID#  Dealer Code  VIN HINT: The picture file type needs to be JPEG, PNG, or PDF.  Contact the Nissan Warranty Call Center (WCC) at 1-800-258-7008, option 7.  WCC will need to provide an approval for the Driver’s Seat Cushion Frame Assembly.  If WCC does NOT approve the replacement of the Driver’s Seat Cushion Frame Assembly, skip to step 12 on page 6, to reinstall the Driver’s Seat Slide Finisher. 11. Replace the Driver’s Seat Cushion Frame Assembly (Figure 11) ONLY if the feeler gauge can be inserted between the seat track and the seat slide at one or more of the locations shown in Figure 10 on page 4.  Refer to the ESM: BODY INTERIOR > SEAT > UNIT DISASSEMBLY > FRONT SEAT > SEAT CUSHION > Seat Cushion Figure 11 Driver’s Seat Cushion Frame Assembly 6/7 ITB23-016A 12. Reinstall the Driver’s Seat Slide Finisher. 13. Install the two (2) retaining screws. HINT: Uses T-20 screws. 14. Close the left rear door. 15. Return the driver’s seat to its original position. 16. Close the driver’s door. 7/7 ITB23-016A PARTS INFORMATION DESCRIPTION PART NUMBER QUANTITY FRAME ASSY – CUSHION, FRONT SEAT LH 87351-6TA1A 1 CLAIMS INFORMATION Submit a “CM” line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT PC967 Inspect the Driver’s Inner Seat Slide (OK Condition) PC9670 0.2 Inspect the Driver’s Inner Seat Slide and Replace the Left Front Cushion Frame PC9671 2.0 PC981 Inspect the Driver’s Inner Seat Slide (OK Condition) PC9810 0.2 Inspect the Driver’s Inner Seat Slide and Replace the Left Front Cushion Frame PC9811 2.0 AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION April 13, 2023 ITB23-016 Original bulletin published June 7, 2023 ITB23-016A Updated APPLIED VEHICLES, CAMPAIGN ID #, bulletin title and CLAIMS INFORMATION

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