February 2, 2024 NHTSA CAMPAIGN NUMBER: 24V071000
Rearview Camera Image May Not Display/FMVSS 111
A rearview camera that does not properly display an image can reduce the driver’s rear view, increasing the risk of a crash.
NHTSA Campaign Number: 24V071
Manufacturer Nissan
North America, Inc.
Components BACK OVER PREVENTION
Potential Number of Units Affected 57,914
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2018-2022 LEAF vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
The remedy is currently under development. Owner notification letters are expected to be mailed March 20, 2024. Owners may contact Nissan customer service at 1-800-867-7669.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Rear View Camera
Voluntary Recall Campaign
Reference: R23D7
Date: February 7, 2024
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| MY2018-2022 LEAF (ZE1) | 57,914 | NA | February 7, 2024 | YES |
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on certain MY2018-2022 LEAF vehicles identified in Service Comm and DBS National Service History.
Over time, the rear view camera harness within the affected vehicles could become damaged from harness movement and vibration during vehicle or manual hatch operation. If the rear view camera harness becomes damaged, the backup camera display image could become blurry, distorted, multicolored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.
A remedy plan is currently under development. Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
***** Release Schedule *****
| Parts | Nissan is currently developing a remedy plan. |
| Repair | Nissan is currently developing a remedy plan. |
| Owner Notification | Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner. |
Frequently Asked Questions (FAQ):
Is this a recall?
Yes.
Is this a Stop Sale?
Yes.
What is the reason for the recall?
Over time, the rear view camera harness within the affected vehicles could become damaged from harness movement and vibration during vehicle operation.
What is the possible effect of the condition?
If the rear view camera harness becomes damaged, the backup camera display image could become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.
What will be the corrective action for this voluntary recall campaign?
A remedy plan is currently under development. Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
How long will the corrective action take?
Nissan is currently developing a remedy plan.
When will vehicle owners be notified?
A remedy plan is currently under development. Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
Is my vehicle safe to drive?
Once a remedy plan is developed, you will receive an invitation to repair letter which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.
Is there anything owners can do to mitigate this condition?
No.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, if vehicle is experiencing the applicable condition of this campaign.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $156 (Max) |
| Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018. | ||
Are parts readily available?
A remedy plan is currently under development. Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
Is there any charge for this service?
No, once the remedy plan is developed the repair will be performed for the customer free of charge.
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, once a remedy plan has been developed, any authorized Nissan dealer is able to perform the recall campaign.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy, once identified, will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Certain model year 2018-2022 Nissan LEAF vehicles manufactured from September 29, 2017 to April 21, 2022 at the Smyrna plant.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
Yes, certain model year 2020-2021 Nissan Sentra vehicles manufactured from November 25, 2019 to March 12, 2021 and certain model year 2019-2021 Nissan Altima Platinum Trim level vehicles manufactured from May 25, 2018 to March 8, 2021 were recalled for a similar condition (see R23C3).
Description of the Noncompliance:
Due to the design of the rear view camera harness, its specific routing within the affected vehicles and rear hatch internal layout, the harness may become damaged from movement and vibrations during vehicle or manual hatch operation. Over time, damage to the harness can result in the degradation of the rear view camera display image, leading to issues such as blurriness, distortion, multi-colored imagery, or in some cases, a blank screen.
This condition may not meet the requirements of 55.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.
Basis for Determination of the Existence of a Noncompliance:
The chronology will be supplemented.
Description of Corrective Action:
Dealers will be notified on February 7, 2024. Owners of all potentially affected vehicles will be notified beginning March 20, 2024. Nissan is preparing the remedy for this issue.
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as some of the subject vehicles are no longer under warranty.
5 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| NISSAN | LEAF | 2018-2022 |
4 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-24V071-6647.PDF 214.069KB
Miscellaneous Document
RMISC-24V071-6694.pdf 649.989KB
Recall Acknowledgement
RCAK-24V071-7032.pdf 645.627KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V071-4433.pdf 123.919KB
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SEOCONTENT-START
NISSAI
‘ J
February 2, 2024
Eileen Sullivan
Acting Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Sullivan:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Non-Compliance Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the
supplemental report and notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
NONCOMPLIANCE INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Smyrna plant
2. Vehicles Potentially Involved:
Certain Model Year 2018 – 2022 Nissan LEAF vehicles equipped with the subject rear view
camera and manufactured from September 29, 2017 through April 21, 2022 at the Smyrna,
TN plant which are equipped with a unique combination of rear view camera harness
design, harness routing, rear hatch design, and manual operation of the hatch which could
allow side-to-side movement of the harness terminal connector.
Model Year 2019 – 2021 Nissan Altima and Model Year 2020-2021 Nissan Sentra vehicles
which are equipped with a similar camera harness design but a higher degree of runout
angle in harness routing are subject to Recall 23V-628 filed on September 8, 2023.
Additional models that are equipped with a similar camera harness design but different
combinations of harness routing, hatch designs, and hatch operation modes are not
involved in the recall but will be monitored.
The name, description and part number of the subject component is below:
Part Name Part Description
Rear View Monitor Camera Assy – Back View
Around View Monitor Camera Assy – Back View
The name and address of the Rear View Camera supplier is:
Sony Electronics
1730 N First Street
San Jose, CA 95112
Name, Department: Donald Miller, Sr. Department Manager, Engineering
Phone: (408) 352-4103
Email: [email protected]
3. Total Number of Vehicles Potentially Involved:
Approximately 57,914 Model Year 2018 – 2022 Nissan LEAF vehicles total.
Part Number(s)
28442 5SA0D
28442 5SA1A
4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
100%
5. Description of the Noncompliance:
Due to the design of the rear view camera harness, its specific routing within the affected
vehicles and rear hatch internal layout, the harness may become damaged from
movement and vibrations during vehicle or manual hatch operation. Over time, damage to
the harness can result in the degradation of the rear view camera display image, leading to
issues such as blurriness, distortion, multi-colored imagery, or in some cases, a blank
screen.
This condition may not meet the requirements of 55.5 of Federal Motor Vehicle Safety
Standard (FMVSS) No. 111; Rear Visibility. If the rear view image is not available, rearward
visibility may be reduced, potentially increasing the risk of a crash.
6. Basis for Determination of the Existence of a Noncompliance:
The chronology will be supplemented.
7. Description of Corrective Action:
Dealers will be notified on February 7, 2024. Owners of all potentially affected vehicles will
be notified beginning March 20, 2024. Nissan is preparing the remedy for this issue.
Nissan will include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy as some of the subject
vehicles are no longer under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-071
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. FEB 02, 2024 NHTSA Recall No. : 24V-071 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 57,914 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2018-2022 Nissan LEAF Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : HYBRID ELECTRIC
Descriptive Information : Certain Model Year 2018 – 2022 Nissan LEAF vehicles equipped with the subject rear view camera and manufactured from September 29, 2017 through April 21, 2022 at the Smyrna, TN plant which are equipped with a unique combination of rear view camera harness design, harness routing, rear hatch design, and manual operation of the hatch which could allow side-to-side movement of the harness terminal connector. Model Year 2019 – 2021 Nissan Altima and Model Year 2020-2021 Nissan Sentra vehicles which are equipped with a similar camera harness design but a higher degree of runout angle in harness routing are subject to Recall 23V-628 filed on September 8, 2023. Additional models that are equipped with a similar camera harness design but different combinations of harness routing, hatch designs, and hatch operation modes are not involved in the recall but will be monitored. Production Dates : SEP 29, 2017 – APR 21, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-071 Page 2 Description of Noncompliance : Description of the Noncompliance : Due to the design of the rear view camera harness, its specific routing within the affected vehicles and rear hatch internal layout, the harness may become damaged from movement and vibrations during vehicle or manual hatch operation. Over time, damage to the harness can result in the degradation of the rear view camera display image, leading to issues such as blurriness, distortion, multi-colored imagery, or in some cases, a blank screen. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR
Description of the Safety Risk : This condition may not meet the requirements of S5.5 of Federal Motor
Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : If the harness is damaged, the customer may experience degradation of the rear view camera display image, leading to issues such as blurriness, distortion or multi-colored imagery prior to the rear view image being unavailable. Involved Components : Component Name 1 : Rear View Monitor Component Description : Camera Assy – Back View Component Part Number : 28442 5SA0D Component Name 2 : Around View Monitor Component Description : Camera Assy – Back View Component Part Number : 28442 5SA1A Supplier Identification : Component Manufacturer
Name : Sony Electronics Address : 1730 N First Street
San Jose California 95112
Country : United States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-071
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Chronology :
The chronology will be supplemented.
Description of Remedy : Description of Remedy Program : Nissan is preparing the remedy for this issue.
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as some of the subject vehicles are no longer under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Dealers will be notified on February 7, 2024. Owners of all potentially
affected vehicles will be notified beginning March 20, 2024. Nissan is preparing the remedy for this issue
Planned Dealer Notification Date : FEB 07, 2024 – NR Planned Owner Notification Date : MAR 20, 2024 – NR
* NR – Not Reported
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CAMPAIGN
BULLETIN
Rear View Camera
Voluntary Recall Campaign
Reference: R23D7
Date: February 7, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
CAMPAIGN ID: R23D7 | Original Document
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on certain MY2018-2022 LEAF vehicles identified in Service Comm and DBS National Service History.
Over time, the rear view camera harness within the affected vehicles could become damaged from harness movement and vibration during vehicle or manual hatch operation. If the rear view camera harness becomes damaged, the backup camera display image could become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.
A remedy plan is currently under development. Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. R23D7
2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied.
3. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the recall and communicate that Nissan is currently developing a remedy plan.
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their inventory covered by this notification until the campaign’s remedy action is performed.):
Affected
Models/Years:
Affected Population:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
MY2018-2022 LEAF (ZE1)
57,914
NA
February 7, 2024
YES
CAMPAIGN ID: R23D7 Page 2 of 4 | Original Document
***** Release Schedule *****
Parts
Nissan is currently developing a remedy plan.
Repair
Nissan is currently developing a remedy plan.
Owner Notification
Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Q. Is this a recall?
A. Yes.
Q. Is this a Stop Sale?
A. Yes.
Q. What is the reason for the recall?
A. Over time, the rear view camera harness within the affected vehicles could become damaged from harness movement and vibration during vehicle operation.
Q. What is the possible effect of the condition?
A. If the rear view camera harness becomes damaged, the backup camera display image could become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.
Frequently Asked Questions (FAQ):
CAMPAIGN ID: R23D7 Page 3 of 4 | Original Document
Q. What will be the corrective action for this voluntary recall campaign?
A. A remedy plan is currently under development. Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
Q. How long will the corrective action take?
A. Nissan is currently developing a remedy plan.
Q. When will vehicle owners be notified?
A. A remedy plan is currently under development. Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
Q. Is my vehicle safe to drive?
A. Once a remedy plan is developed, you will receive an invitation to repair letter which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.
Q. Is there anything owners can do to mitigate this condition?
A. No.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, if vehicle is experiencing the applicable condition of this campaign.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.
CAMPAIGN ID: R23D7 Page 4 of 4 | Original Document
Q. Are parts readily available?
A. A remedy plan is currently under development. Nissan will begin sending interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
Q. Is there any charge for this service?
A. No, once the remedy plan is developed the repair will be performed for the customer free of charge.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, once a remedy plan has been developed, any authorized Nissan dealer is able to perform the recall campaign.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy, once identified, will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain model year 2018-2022 Nissan LEAF vehicles manufactured from September 29, 2017 to April 21, 2022 at the Smyrna plant.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. Yes, certain model year 2020-2021 Nissan Sentra vehicles manufactured from November 25, 2019 to March 12, 2021 and certain model year 2019-2021 Nissan Altima Platinum Trim level vehicles manufactured from May 25, 2018 to March 8, 2021 were recalled for a similar condition (see R23C3).
Revision History:
Date
Announcement
Purpose
February 7, 2024
Original Document
New campaign announcement
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SEOCONTENT-END
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