| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA Campaign Number: 17V476
Manufacturer Nissan
North America, Inc.
Components FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
Potential Number of Units Affected 14,192
Fuel Pump Control Module Software may cause Stall
An engine stall can increase the risk of a crash.
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine.
Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.
Remedy
Nissan will notify owners, and Infiniti dealers will reprogram the Fuel Pump Control Module (FPCM) with corrected software, free of charge.
The recall is expected to begin August 21, 2017.
Owners may contact Infiniti customer service at 1-800-662-6200.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Infinity has a Recall
CAMPAIGN BULLETIN
2.0L Engine Fuel Pump Control Module
Voluntary Safety Recall Campaign
Reference: R1717
Date: July 27, 2017
Attention: Retailer Principal, Sales, Parts and Service Managers
| IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. |
| Affected Models/Years: | Affected Population: | Retailer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
|---|---|---|---|---|
| MY2016-2018 Q50 | 11,843 | 1,279 | July 27, 2017 | YES |
| MY2017-2018 Q60 | 2,349 | 877 |
***** Campaign Summary *****
Infiniti is conducting a Voluntary Safety Recall Campaign on the affected vehicles referenced above to reprogram the fuel pump control module with updated software. On the affected vehicles, incorrect Fuel Pump Control Module (FPCM) software may result in the jet pump not transferring fuel from the sub tank to the main tank. As a result, under certain conditions, the fuel level in the main tank may be too low for the fuel pump to send fuel to the engine which can cause the engine to stop running while driving.
***** What Retailers Should Do *****
- Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm I.D. R1717
- Retailers should not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been repaired.
- Retailers should ITB17-044 to remedy any vehicles subject to this campaign:
- Once repaired, retailers should submit the claim, using the claims coding provided, and release the vehicle.
***** Release Schedule *****
| Parts | Retailers will reprogram the fuel pump control module with updated software.
|
|---|---|
| Special Tools |
|
| Repair |
|
| Owner Notification | Infiniti will begin notifying owners of all potentially affected vehicles in August, 2017 via U.S. Mail. |
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a stop sale?
A. Yes.
Q: Is this a safety recall campaign?
A. Yes.
Q. What is the reason for this Voluntary Safety Recall Campaign?
A. On the affected vehicles, incorrect Fuel Pump Control Module (FPCM) software may result in the jet pump not transferring fuel from the sub tank to the main tank. As a result, under certain conditions, the fuel level in the main tank may be too low for the fuel pump to send fuel to the engine which can cause the engine to stop running while driving
Q. What will be the corrective action?
A. Retailers will reprogram the fuel pump control module with updated software.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, should take approximately one (1) hour to complete. However, your Infiniti retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Infiniti will begin notifying owners of all potentially affected vehicles in August, 2017 via U.S. Mail.
Q. Are parts readily available?
A. Retailers will reprogram the Fuel Pump Control Module with updated software currently available on ASIST. Parts should not be necessary for this remedy.
Q. I did not receive a letter, how can I tell if my vehicle is affected?
A. Please provide your vehicle identification number (VIN) so that I can check if your vehicle is included in this campaign.
Q. Is my vehicle safe to drive?
A. Yes.
Q. Will a rental vehicle be provided while the retailer is servicing the vehicle?
A. Rental is available for this campaign, upon client request, if the reprogramming cannot be successfully performed.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
|---|---|---|
| 502 | Rental Expense | $180 (Max) |
Q. I have lost confidence in the vehicle. Will Infiniti replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. Is there anything owners can do to mitigate the condition?
A. Yes. Maintaining ½ tank of fuel or higher, until the fuel pump control module can be reprogrammed, may help avoid this condition.
Q. Is there any charge for the repair?
A. No, the remedy will be performed for the client free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized Infiniti retailer is able to perform the voluntary safety recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. What model year vehicles are involved?
A. Certain 2016-18 Infiniti Q50 & 2017-18 Infiniti Q60 equipped with 2.0L engine within a specific production range are affected.
Q. How many vehicles are involved in the service campaign?
A. Affected vehicle counts are:
| Country | Q50 (V37) | Q60 (CV37) | TOTAL |
|---|---|---|---|
| NCI | 813 | 145 | 958 |
| USA | 11,667 | 2,330 | 13,997 |
| Puerto Rico | 172 | 16 | 188 |
| GUAM | 4 | 3 | 7 |
| Total | 12,656 | 2,494 | 15,150 |
Q. Are you experiencing this condition on any other Infiniti (or Nissan) models?
A. No.
Q. The media has contacted me with questions about Infiniti’s recall campaigns. What should I do?
A. Please direct all media inquiries to Infiniti Corporate Communications.
Media Contacts:
Office: 615-725-1000
| Reference: | Date: | |
| ITB17-044 | July 26, 2017 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2016-2017 Q50 AND 2017 Q60 WITH 2.0L TURBO ENGINE;
FUEL PUMP CONTROL MODULE
| CAMPAIGN ID #: | R1717 |
|---|---|
| APPLIED VEHICLES: | 2016-2017 Q50 (V37) 2017 Q60 (V37) |
| APPLIED ENGINE: | 2.0L turbo gasoline |
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2016-2017 Q50 and 2017 Q60 vehicles equipped with a 2.0L turbo gasoline engine. The fuel pump control module (“FSCM”) will be reconfigured. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number R1717 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
SERVICE PROCEDURE
- Connect the CONSULT-III plus (C-III plus) plus VI to the vehicle.
- Turn the ignition ON (engine OFF).
- Turn ON the CONSULT PC.
- Open C-III plus and wait for the plus VI to be recognized.
- Select Re/programming, Configuration.
Figure 1
- Check the box for Confirmed instructions, and then select Next.
Figure 2
- If the screen in Figure 3 displays, select Automatic Selection (VIN).
- If the screen in Figure 3 does not display, skip to step 9.
Figure 3
- Verify the VIN or Chassis # matches that of the vehicle.
- If the correct VIN is displayed, select Confirm.
Figure 4
- Select Confirm again.
Figure 5
- Select FSCM.
- If needed, use the page arrows to scroll and find the correct section.
Figure 6
- Select After ECU Replacement.
Figure 7
- Select Manual Selection.
Figure 8
- Select ENGINE TYPE – GASOLINE.
- Use the drop down arrow to view selections.
- Select Next.
Figure 9
- Select OK.
Figure 10
- Wait for Transfer Data (Configuration) to complete.
- Configuration will take only a few seconds – a progress bar will display while data is transferring.
- Select END.
Figure 11
- Start the engine and let it idle until its temperature is above 86°F (30°C).
- Navigate C-III plus; Diagnosis (All Systems) > ENGINE > Data Monitor.
- Under System, select FSCM.
- Use the lower left page arrows to find FSCM.
- Select STATUS OF FUEL PUMP and FUEL PRESSURE.
- Select START.
Figure 12
- Confirm the following:
- STATUS OF FUEL PUMP is above 7.0 volts.
- FUEL PRESSURE is above 73 psi. (5.0 bar).
Figure 13
- Erase any stored DTCs.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
|---|---|---|---|
| R1717 | Reconfigure Fuel Pump Control Module | R17170 | 0.3 |
Loading...
Reload document 
Open in new tab
Loading...
Loading...
Loading...
J2534-1 Re/Programming
Nissan ECU Reprogramming Software (NERS) is Nissan and Infiniti’s J2534-1 compliant reprogramming and VIN writing software. This software supports reprogrammable Engine and Transmission control unit ECUs from 1999 to current model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a Nissan validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For information on purchasing a Nissan or Infiniti diagnostic tool, please go to www.nissantechmate.com.
Vehicle reprogramming requires the use of the following:
- Nissan validated J2534-1 device
- Nissan ECU Reprogramming Software (NERS)
- Personal computer running Windows XP (SP2 or later) or Windows 7 64Bit
- Applicable reprogram file
Programming Blank ECU Service Parts-(requires Version 3.0.0 or higher)
September 2013, Nissan and Infiniti began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.
To identify the part number needed for reprogramming, you have two options:
- Retrieve the part number from the existing ECU, then purchase the programming packet for the part number.
- Obtain the programmed part number when you purchase the replacement ECU. Nissan’s and Infiniti’s parts catalog provides both the blank ECU part number and the program file (after-programming part number) to be used. The last 5 characters of the program file part number and the after-programming part number will be the same.
- Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.
