Voluntary Recall Campaign PC592 – Second Row Seat – 2016-2017 Nissan Rogue

NHTSA Campaign Number: 17V663
Manufacturer Nissan North America, Inc.
Components SEAT BELTS, SEATS
Potential Number of Units Affected 4,883

 

Insufficient Seat Frame Weld/FMVSS 207/210

The insufficient welds can increase the risk of injury to the occupants in the event of a crash.

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2016-2017 Nissan Rogue vehicles. The recliner joints on the lower seat frame for the rear seats may have improper welds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) number 207, “Seating Systems,” and 210, “Seat Belt Assembly Anchorages.”

 

Remedy

Nissan will notify owners, and dealers will inspect the seat frames and replace any defective lower seat frames, free of charge. The recall began December 6, 2017. Owners may contact Nissan customer service at 1-800-647-7261.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 

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CAMPAIGN BULLETIN

Second Row Seat Voluntary Recall Campaign

 

Reference: PC592
Date: March 27, 2018

 

Attention: Dealer Principal, Sales, Service & Parts Managers

 

UPDATE March 27, 2018 Please discard earlier versions of this bulletin

The announcement from March 7, 2018 has been revised to include: Parts are no longer on restriction and may be ordered via normal process as needed beginning March 27, 2018.

 

IMPORTANT:  It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. 

Affected Models /Years:	Affected Population:	Dealer Inventory:	SERVICE COMM Activation date:	Stop Sale In Effect
2016-17 Rogue (T32)	4,883	44	October 19, 2017	YES

 

 

***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it will recall certain 20162017 model year Rogue (T32) vehicles manufactured at the Smyrna, TN plant between August 5, 2016 and September 9, 2016 and sold in the U.S. to inspect and, if necessary, replace the second row lower seat frame assembly with a new one.

Due to a supplier manufacturing issue that has since been corrected, the subject seat frame assemblies in the affected vehicles may not meet certain performance requirements of the Federal Motor Vehicle Safety Standards (FMVSS) No. 207; Seating Systems and FMVSS No. 210; Seat Belt Assembly Anchorages.

 

***** What Dealers Should Do**** 

1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D.
   • New vehicles in dealer inventory can be also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
   • Refer to NPSB 15-460 for additional information 
2. Dealers should not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired. 
3. If a retailed vehicle affected by campaign ID PC592 visits the dealer for service, the dealer should inform the customer about the recall campaign and communicate that parts may need to be ordered, dependent upon inspection results.
4. Dealers should use NTB17-112 to inspect the seat frame bar code and, if necessary, replace the seat frame assembly:
   • If no repair is needed, dealers may submit the inspection claim and release the vehicle for sale with no further action
   • If the lot code inspection reveals the seat frame assembly should be replaced, dealers may need to order parts (see parts section below)

 

***** Release Schedule *****

Parts	Parts are only necessary for this campaign if the inspection result (via ASIST) indicates replacement is required. Parts are no longer on restriction and may be ordered via normal process as needed beginning March 27, 2018. DESCRIPTION PART NUMBER QTY ASM FRAME CUSHION 50% R2 AND R3 * (seat cushion frame LH – 2-row seat vehicles) 88351-6FU0A 1 ASM FRAME CUSHION 50% R2 AND R3 * (seat cushion frame LH – 3-row seat vehicles) 88351-6FU1A 1   * Includes seatback luggage board clips
Special Tools	J-52352 USB Bar Code Scanner Dealers have already been sent this special tool via another campaign activity.  Additional tools are available via TechMate @ 1-800-662-2001
Repair	NTB17-112
Owner Notification	Nissan began notifying owners of all potentially affected vehicles in December 2017 via U.S. Mail.

 

 

***** Dealer Responsibility ***** 

It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department.  This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory.  If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.

 

NISSAN NORTH AMERICA, INC.

Aftersales DIVISION

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Frequently Asked Questions (FAQ):

Q	Is this a recall?
A	Yes. A Stop Sale is in effect.
Q	What is the reason for recall?
A	Due to a supplier manufacturing issue that has since been corrected, the subject seat frame assemblies in the affected vehicles may not meet certain performance requirements of the Federal Motor Vehicle Safety Standards (FMVSS) No. 207; Seating Systems and FMVSS No. 210; Seat Belt Assembly Anchorages.
Q	What will be the corrective action for this voluntary noncompliance recall campaign?
A	Dealers will inspect the seat frame LOT codes on the suspect vehicles and, if necessary, replace the second row lower seat frame assembly with a new one.
Q	How long will the corrective action take?
A	The remedy should take approximately one and one half (1.5) hours to complete. The dealer may require the vehicle for a longer period of time based upon the dealer’s work schedule.
Q	When will vehicle owners be notified?
A	Nissan began notifying owners of all potentially affected vehicles in December 2017 via U.S. Mail.
Q	Are parts available?
A	Yes. Parts are only necessary if the inspection result (via ASIST) indicates replacement is required.
Q	Will alternate transportation be provided while the dealer is awaiting parts?
A	Rental is covered by the campaign while parts are on order. EXPENSE CODE DESCRIPTION 502 Rental Expense $80 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.  Please refer to WBI17-011 for additional information on application of rental reimbursement.
Q	Is my vehicle safe to drive?
A	Owners are strongly encouraged to have their vehicle inspected (and repaired if necessary) if affected, but may continue to drive their vehicles at their discretion. If your vehicle is subject to this campaign, you will received an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle.
Q	Is there anything owners can do to mitigate this condition?
A	Owners should avoid using the left side of the second row seat until the seat frame lot-barcode is inspected and, if necessary, replaced.
Q	Is there any charge for this repair?
A	No, the remedy will be performed for the customer free of charge for parts and labor.
Q	Will I have to take my vehicle back to the selling dealer to have the service performed?
A	No, any authorized Nissan dealer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q	I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A	The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q	What model year vehicles are involved?
A	Certain 2016-17 Nissan Rogue (T32) vehicles built in Smyrna, TN and Russia within a specific production range are affected.
Q	How many vehicles are involved in the campaign?
A	The number of units potentially affected is as follows: Region   Rogue (T32) USA 4,875 GUAM 8 CANADA 1,296 RUSSIA 792 Total 6,971   Make/Model Dates of Manufacture MY2016-17 Rogue (T32) Smyrna August 5, 2016 through September 9, 2017

 

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NTB17-112

October 31, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V663-4573.pdf

 

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Reference: PC592
Date: March 27, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V663-6538.pdf

 

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Reference: PC592
Date: March 7, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V663-7363.pdf

 

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Reference: PC592
Date: November 1, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V663-3432.pdf

 

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Reference: PC592
Date: October 19, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V663-8299.pdf

 

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Owner Notification Letter

https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V663-8682.pdf

 

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NONCOMPLIANCE INFORMATION REPORT

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V663-9751.pdf

 

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