PC340 – Voluntary Safety Recall – Front Hub and Torque Member Bolt Torque – 2014-2015 Infinity QX60

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA Campaign Number: 15V012
Manufacturer Nissan North America, Inc.
Components SERVICE BRAKES
Potential Number of Units Affected 893

 

Front Hub Assembly Bolts May Loosen and Fall Off

The under-torqued fasteners may result in a brake caliper separating from the wheel assembly causing a reduction in braking performance or reduced steering control. These conditions increase the risk of a crash.

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain model year 2014-2015 Nissan Pathfinder and Infiniti QX60 vehicles manufactured August 14, 2014, to November 5, 2014, and 2014-2015 Nissan Rogue vehicles manufactured August 12, 2014, to November 15, 2014. During the assembly process, the front wheel hub assembly fasteners may not have been properly torqued.

 

Remedy

Nissan will notify owners, and dealers will inspect the vehicles and tighten any loose bolts to the proper specification, free of charge. The recall began February 2, 2015. Owners may contact Nissan customer service at 1-800-647-7261.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 


Aftersales Retailer Support
2014 Infiniti QX60 Hub & Torque Member Bolt
Voluntary Safety Recall Campaign 

 

Reference: PC340
Date: January 16, 2015

Attention: Retailer Principal, Sales, Parts and Service Managers

 

***** Retailer  Announcement *****

Infiniti is conducting a Voluntary Safety Recall Campaign on certain MY 2014-15 Infiniti QX60 vehicles to check, and if necessary, correct, the torque on front wheel hub, torque member, and stopper bolts.

Approximately 82 MY2014-15 Infiniti QX60 vehicles manufactured in Smyrna, Tennessee between August 12 and November 5, 2014 are affected. 

IMPORTANT:  It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. 

 

A STOP SALE CONDITION IS IN EFFECT.

 

***** What Retailers Should Do ***** 

  1. Verify if vehicles currently in retailer inventory are affected by this recall campaign using Service Comm D. PC340 
  1. If the vehicle in retailer inventory is affected by this recall, confirm the presence and torque the front hub bolts, torque member bolts, and/or stopper bolts to specification, submit the warranty claim and release the vehicle.

 

***** Parts Availability***** 

No parts are required to complete this campaign.  In the rare case that a hub, torque member, or stopper bolt is found to be missing, replacement parts are readily available at  facing PDCs.  Please do not unnecessarily stock these parts.

 

***** Vehicle Identification ***** 

There are approximately 82 Infiniti QX60 vehicles affected by this voluntary safety recall. Approximately 10 vehicles are currently in retailer inventory. Vehicles subject to this action can be identified through:

  • SERVICE COMM – Beginning January 16th, service departments can complete an inquiry on SERVICE COMM – D. PC340 – to determine if a vehicle is subject to this voluntary safety recall. 
  • VIN List – As a courtesy, posted with this announcement is a list of affected retailer inventory VINs by region, district, and Retailer Code.

 

***** Retailer Responsibility ***** 

It is the retailer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department.  This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory.  If a VIN subject to this voluntary safety recall was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for repair completion.

 

***** Retailer Communication *****

The information will be available on NNAnet.com on January 16th, 2015.

  • NNAnet.com under My Documents in the following categories:
    • Parts>Campaigns>
    • Sales>Campaigns
    • Service>Campaigns>
    • Hint search on keywords:
      • PC340

 

***** Owner Notification ***** 

Infiniti plans to begin notifying owners of potentially affected vehicles in February 2015 via U.S. Mail.

 

FAQ

Q. Is this a safety recall?

A. Yes.

 

Q. Is there a stop sale in effect?

A. Yes.

 

Q. What is the reason for this recall campaign?

A. On certain, specific QX60 vehicles manufactured between August 12 and November 5, 2014, the front hub, torque member, or stopper bolts may be under torqued or missing.

 

Q. What model year QX60 vehicles are involved?

A. MY2014-15 Infiniti QX60 vehicles manufactured in Smyrna, Tennessee between August 12 and November 5, 2014 are potentially affected.

 

Q. How many vehicles are involved in the campaign?

A. Approximately 82 MY 2014-15 QX60 vehicles in the United States.

 

Q. Are you experiencing this issue on any other Infiniti (or Nissan) models?

A. Yes. Approximately 277 MY 2014-15 Nissan Pathfinders and 534 MY 2014-15 Nissan Rogue vehicles built in Smyrna, Tennessee between August 12 and November 5, 2014 are potentially affected.

 

Q. When will vehicle owners be notified?

A. Owners of all potentially affected vehicles will begin to be notified in February 2015 via U.S. Mail to take their vehicles to a Infiniti retailer for repair.  

 

Q. What is the possible effect of the condition?

A. Due to a manufacturing process error, the front hub bolts, torque member bolts, and/or stopper bolt may be under torqued or missing. If left uncorrected over time, the brake caliper or wheel hub bolts may become loose or in extreme cases, separate from the vehicle. This can result in reduced braking performance and potentially reduced steering control which could lead to a crash.

 

Q. Is my vehicle safe to drive?

A. Yes, however Infiniti strongly recommends you make an appointment at your nearest Infiniti retailer to have the vehicle inspected and, if necessary, remedied as soon as possible.

 

Q. What will be the service department action?

A. Infiniti retailer will confirm the presence and torque on the front hub bolts, torque member bolts, and/or stopper bolt and tighten the bolts to specification.

 

Q. Is there any charge for this repair?

A. No, this action is offered at no cost to the client for parts or labor.

 

Q. Have there been any injuries or fatalities related to this?

A. Infiniti is not aware of any accidents or injuries related to this issue.

 

Q. I have lost confidence in the vehicle. Will Infiniti replace or repurchase the vehicle?

A. The repair will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. Will a rental vehicle be provided while the retailer is servicing the vehicle?

A. No, please check with your retailer for alternate transportation availability.

 

Q. How long will the corrective action take?

A. The inspection should take less than one hour. Your retailer may require your vehicle for a longer period of time based on their schedule.

 

Q. Will I have to take my vehicle back to the selling retailer to have the service performed?

A. No, any Infiniti retailer is equipped to perform this service.


Reference:
ITB15-002
Date:
January 15, 2015

 

VOLUNTARY SAFETY RECALL CAMPAIGN
2014 – 2015 QX60 FRONT HUB AND TORQUE MEMBER BOLT TORQUE 

 

CAMPAIGN ID #: PC340
APPLIED VEHICLES: 2014 – 2015 QX60 (L50)
2014 – 2015 QX60 Hybrid (L50)

 

Check Service COMM to confirm campaign eligibility.  

 

INTRODUCTION

Infiniti is conducting a Voluntary Safety Recall Campaign on certain specific Model Year 2014 – 2015 QX60 and QX60 Hybrid vehicles to re-torque the front hub bolts, torque member bolts, and steering stopper bolts. This service will be performed at no charge for parts or labor.

 

IDENTIFICATION NUMBER

Infiniti has assigned identification number PC340 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

RETAILER RESPONSIBILITY

It is the retailer’s responsibility to check Service Comm for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a retailer’s inventory.  Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale.  Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.

 

SERVICE PROCEDURE

  1. Lift the vehicle.
  1. Locate and torque the 4 hub bolts and 2 torque member bolts on each front wheel hub assembly (see Figure 1).

Hub bolts: Torque to 88.3 Nm (9.0 kg-m, 65 ft-lb).

Torque member bolts: Torque to 123 Nm (13.0 kg-m, 91 ft-lb).

 

NOTE: Make sure to perform the above torque procedure on BOTH (driver and passenger side) front hub assemblies.

 

Driver side shown – Passenger side is a mirror image
Wheel is turned to the Right Wheel is turned to the Left
Driver side shown – Passenger side is a mirror image

 

Figure 1

 

  1. Torque the steering stopper bolts (both sides) to 63 Nm (6.4 kg-m, 46 ft-lb).

NOTE: 

  • A 19 mm deep socket will fit over the stopper bolt cap.
  • Make sure to perform the above torque procedure on BOTH (driver and passenger side).

steering stopper bolts

Figure 2

 

CLAIMS INFORMATION

Submit a Campaign (CM) line claim using the following claims coding:

CAMPAIGN (CM) ID # DESCRIPTION OP CODE FRT
PC340 Torque Left and right front hub, torque member, and stopper, replace bolt if missing PC3400 0.4 hrs.

 


https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V012-2260.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [159.51 KB]

 


https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V012-5376.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [475.88 KB]

 


https://static.nhtsa.gov/odi/rcl/2015/RCORRD-15V012-3727.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [111.72 KB]

 


https://static.nhtsa.gov/odi/rcl/2015/RCAK-15V012-5072.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [97.00 KB]

 


 

Leave a Comment

1
Share to...