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NHTSA Campaign Number: 15V032
Manufacturer Nissan
North America, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 468,815
Electrical Short Due to Water Seepage
An electrical short can cause a vehicle fire.
Summary
Nissan North America, Inc. (Nissan) is recalling certain model year 2008-2013 Nissan Rogue vehicles manufactured March 7, 2007, to November 26, 2013, and 2014 Nissan Rogue Select vehicles manufactured September 23, 2013, to July 2, 2014. The affected vehicles may experience an electrical short in the harness connector due to a mixture of snow/water and salt seeping through the carpet on the driver side floor near the harness connector.
Remedy
Nissan will notify owners, and dealers will inspect the kick panel wiring harness connector and will if necessary install a new harness connector and waterproof seal, free of charge. The recall began on February 26, 2015. Owners may contact Nissan customer service at 1-800-647-7261.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
BULLETIN
2008-13 Nissan Rogue/2014 Rogue Select (S35)
Driver’s Kick Panel Harness Connector Inspection
Voluntary Safety Recall Campaign
Reference: R1421
Date: January 27, 2015
***** Dealer Announcement *****
A STOP SALE CONDITION IS IN EFFECT.
Nissan is conducting a voluntary safety recall campaign on certain specific MY2008-13 Nissan Rogue and Rogue Select (MY14) (S35) vehicles, manufactured between May 5, 2007 through May 27, 2014, to inspect, seal, and if necessary, replace the driver’s side kick panel harness connector.
Snow or water carried onto the driver side floor mat, by shoes or other means, can seep into the area near the harness connector and may eventually cause an electrical short to occur. This may lead to connector damage. In rare instance, localized thermal damage could potentially occur. Nissan will begin notifying affected owners in February, asking them to bring their vehicle to an authorized dealer for an inspection of the wiring harness connector.
If no damage is detected, the vehicle will receive a waterproof seal for the harness and connector. If damage is observed, the dealer will install a new harness connector and waterproof seal at no charge to the customer for parts and labor.
Nissan is committed to a high level of customer safety, service, and satisfaction and is working with its dealers to provide an outstanding ownership experience to Rogue owners.
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
***** What Dealers Should Do *****
- Verify if vehicles currently in dealer inventory are affected by this recall campaign using Service Comm I.D. R1421
- If the vehicle in dealer inventory is affected by this recall, hold the vehicle until parts are available. We expect to have a parts update the week of 2/2/15.
- If a customer does not want to drive their vehicle, rental will be available under the campaign for affected vehicles prior to parts arrival.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
|---|---|---|
| 502 | Rental Expense | $400 (Max) |
- A repair summary is included in this announcement. Detailed repair instructions will be provided when parts are available.
***** Parts Information/Availability*****
Parts availability will be the subject of a future announcement to be communicated the week of 2/2/15.
***** Repair Instructions *****
Detailed repair instructions will be communicated when parts are available. In summary, dealers will inspect the wiring harness connector. If no damage is detected, the vehicle will receive a waterproof seal for the harness and connector. If damage is observed, the dealer will install a new harness connector and waterproof seal at no charge to the customer for parts and labor.
*****Vehicle Identification*****
There are approximately 469,075 Nissan Rogue and Rogue Select (MY14) vehicles affected by this voluntary safety recall. Approximately 68 vehicles are currently in dealer inventory. Vehicles subject to this action can be identified through:
- SERVICE COMM – Beginning January 28th, 2015 service departments can complete an inquiry in SERVICE COMM – D. R1421 – to determine if a vehicle is subject to this voluntary safety recall.
- VIN List – As a courtesy, included with this announcement is a list of affected vehicles sorted by region, district, and dealer.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
***** Dealer Communication *****
This information will be available on NNAnet.com and Dealer360 (recalls & campaigns community forum) on January 27th, 2015.
- NNAnet.com under My Documents in the following categories:
- Parts>Campaigns>
- Sales>Campaigns
- Service>Campaigns>
- Hint search on keywords:
- R1421
***** Owner Notification *****
Nissan plans to begin notifying owners of potentially affected Rogue vehicles in February, 2015 via U.S. Mail.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
FAQ:
Q. Is there a stop sale in effect?
A. Yes.
Q. What is the reason for this voluntary safety recall?
A. On certain specific MY2008-13 Nissan Rogue and 2014 Rogue Select vehicles, manufactured between May 5, 2007 through May 27, 2014 in Nissan Kyushu plant Japan, snow or water carried onto the driver side floor mat, by shoes or other means, can seep into the area near the harness connector and may eventually cause an electrical short to occur. This may lead to connector damage. In rare instance, localized thermal damage could potentially occur.
Q. What will be the service department action?
A. An authorized Nissan dealer will inspect the wiring harness connector. If no damage is detected, the vehicle will receive a waterproof seal for the harness and connector. If damage is observed, the dealer will install a new harness connector and waterproof seal at no charge to the customer for parts and labor.
Q. When will vehicle owners be notified?
A. Nissan will begin notifying customers with vehicles affected by this recall campaign in February 2015, by U.S. Mail.
Q. What model year vehicles are involved?
A. Approximately 469,075 (USA) certain specific Model Year 2008-13 Nissan Rogue and 2014 Rogue Select (MY14) vehicles are affected.
Q. Are you experiencing this condition on any other Nissan (or Infiniti) models?
A. No.
Q. Can I use my vehicle until the driver’s kick panel harness connector has been inspected?
A. Yes, but you should contact your Nissan dealer as soon as possible to have your vehicle inspected if you receive an owner notification letter indicating your vehicle is potentially affected.
Q. Have there been any injuries or fatalities related to this problem?
A. No. Nissan is not aware of any injuries or fatalities associated with this concern.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The repair will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. How long will the corrective action take?
A. This service, free for parts and labor, could take up to 2 hours to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. No. Alternate transportation is not provided under Nissan’s warranty while your vehicle is being serviced.
- If a customer does not want to drive their vehicle, rental will be available under the campaign for affected vehicles prior to parts arrival.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
|---|---|---|
| 502 | Rental Expense | $400 (Max) |
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign. For CA: Please inform us of the dealer where you would like to have the corrective action completed.
| Reference: | Date: |
| NTB15-006 | February 4, 2015 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2008 – 2014 ROGUE CONNECTOR CORROSION
| CAMPAIGN ID #: | R1421 |
|---|---|
| NHTSA #: | 15V-032 |
| APPLIED VEHICLES: | 2008 – 2013 Rogue (S35) 2014 – Rogue Select (S35) |
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting a Voluntary Safety Recall Campaign on certain specific Model Year 2008 – 2013 Rogue and 2014 Rogue Select vehicles to inspect and, if necessary, repair the harness connector M14/B4. This service will be performed at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number R1421 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service Comm for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
REPAIR OVERVIEW
REQUIRED SPECIAL TOOL J-46538 Flame-Less Heat Gun.
- Additional tools can be ordered from TECH-MATE at 1-800-662-2001.
Figure AA
SERVICE PROCEDURE
Inspection
- Remove the driver side inner front kicking plate.
- If needed, refer to the Electronic Service Manual (ESM), section INT-Interior, for removal information.
- Remove the driver side dash side finisher.
- If needed, refer to the Electronic Service Manual (ESM), section IT-Interior, for removal information.
- Inspect connector Main Harness M14 to Body Harness B4 (see Figure 1).
- Look for any evidence of connector melting (see Figure 2 on the next page).
- Look for any evidence of wire melting (see Figure 2 on the next page).
Main Harness to left side Body Harness connector location
Figure 1
Figure 2
If there is evidence of connector or wire melting:
- Go to Connector Replacement on the next page.
If there is no evidence of connector or wire melting:
A. Cover connectors M13/B3 and M14/B4 with harness protector as shown.
- Harness protector is listed in the Parts Information.
B. Re-install the dash side finisher and the inner kicking plate.
C. Return the vehicle to the customer.
Connector Replacement
- Write down the radio settings.
| Presets | 1 | 2 | 3 | 4 | 5 | 6 |
| AM | ||||||
| FM 1 | ||||||
| FM 2 | ||||||
| XM 1 | ||||||
| XM 2 | ||||||
| XM 3 |
| Bass | Treble | Balance | Fade | Speed Sen. Vol. |
- If equipped, check and write down the customer settings for the ATC (Automatic Temperature Control) system. Refer to the ESM as needed.
- Turn the ignition OFF.
- Disconnect the negative battery cable.
- Disconnect the Main Harness M14 from the Body Harness B4.
- Take loose the harness strap shown in Figure 4.
- The body harness connector end (B4) will be easier to replace with the strap removed.
- Use a new strap, included with the connector kit, for reassembly.
Figure 4
- Remove (cut off) the old connector ends and install new connector ends for both the Main Harness M14 and Body Harness B4 as follows:
a. Choose any one of the shorter wires on the new connector.
b. Find the matching wire on the old connector and cut it.
- Cut and repair one wire at a time.
Figure 5
c. Use a solder sleeve connector to attach the wires.
- Solder sleeve connectors are included with the connector kit listed in the Parts Information.
- J-47003-2 (Red): For wire size 20 and 22 gauge (0.5 and 0.3 mm dia.) – smaller wires.
- J-47003-3 (Blue): For wire size 14, 16, and 18 gauge (2.0, 1.25, and 0.85 mm dia.) – larger wires.
Figure 6
- Refer to Quick Reference for Using Solder Sleeve Connectors on the next page.
d. Repeat a, b, and c above for all wires in connector M14 and B4 and then proceed to step 7 on page 9.
Quick Reference for Using Solder Sleeve Connectors
A. Strip about 10 mm of insulation from the ends of the wires.
NOTE:
- Use the correct size opening in the wire crimper tool so you won’t cut off any strands of wire.
- Less strands reduce the ability of the wire to handle the expected electrical load.
Figure A
B. Slide a Solder Sleeve Connector over the wire.
Figure B
C. Make sure the wires are securely twisted together.
Figure C
- D. Position the Solder Sleeve Connector so that the solder ring (in the connector) is centered around the exposed twisted wire area (see Figure D).
Figure D
E. Use the special Flameless Heat Gun—J-46538 to heat the Solder Connector.
Figure E
This operation will:
- Melt the solder (silver ring inside the Solder Sleeve Connector) into the exposed twisted wire area.
- Melt the sealant (red rings inside solder connector) onto the wires.
- Shrink the plastic sleeve onto the wires.
Important Soldering Tips:
- Position the Solder Connector in the middle of the heat shield (of the Heat Gun).
- Start heating the connector from the center and move back and forth (side to side) and around to allow even distribution of the heat to the entire connector.
- Make sure the solder completely flows into the exposed twisted wires and the adhesive properly seals the wire insulation to the connector sleeve. Stop applying the heat immediately after this happens.
WARNING:
- The Flame-Less Heat Gun and the Solder Connectors become HOT during the soldering process.
- Allow the Gun and connectors to cool down before handling them.
CAUTION: Be careful not to damage the connector or wires with the heat gun:
- Do NOT apply heat for more than about 40 seconds.
- Do NOT overheat the connector or wires (i.e., severe darkening of connector sleeve or wire insulation).
- Once all of the wires have been connected with solder sleeve connectors, wrap the harness with electrical tape.
Figure 7
- Re-connect Main Harness M14 to Body Harness B4.
- Cover connectors M13/B3 and M14/B4 with harness protector as shown.
- The harness protector is listed in the Parts Information.
Figure 8
- Reinstall the dash side finisher and the inner kicking plate.
- Re-connect the negative battery cable.
- Reset the clock and the radio settings.
- If equipped; reset customer’s settings for the ATC (Automatic Temperature Control) system. Refer to the ESM as needed.
- Initialize the driver’s power window as follows:
a. Turn the ignition ON (keep the transmission in Park and the parking brake applied).
b. Close the door.
c. Operate the power window switch to fully open the window.
d. Pull UP and continue to pull UP on the power window switch to fully close the window.
e. Continue pulling the power window switch UP for 3 seconds after glass stops at fully closed position.
f. Check that auto-up function operates normally.
PARTS INFORMATION
| DESCRIPTION | PART # | QUANTITY |
|---|---|---|
| Harness Protector | 24271-ZW40A  | 1 |
| Connector/Harness Kit (Includes M14, B4 and solder sleeve connectors) | 24009-1VX0A | 1; if needed |
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
| CAMPAIGN (CM) ID # | DESCRIPTION | OP CODE | FRT |
|---|---|---|---|
| R1421 | Inspect Connector harness OK, and Install Harness protector | R14210 | 0.2 hrs. |
CAMPAIGN (CM) ID # DESCRIPTION
| CAMPAIGN (CM) ID # | DESCRIPTION | OP CODE | FRT |
|---|---|---|---|
| R1421 | Inspect Connector harness, Replace Connectors, and Install Harness Protector | R14211 | 1.7 hrs. |
IMPORTANT SAFETY RECALL
OWNER NOTIFICATION
NHTSA RECALL 15V-032
Dear Nissan Rogue Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided that a defect which relates to motor vehicle safety exists in some 2008-2013 model year Nissan Rogue vehicles. Our records indicate that you own or lease the Nissan vehicle identified by the VIN on the cover of this notice.
Reason for Recall
On certain vehicles, a mixture of snow/water and salt carried onto the driver side floor area can seep into the carpet near the harness connector area and eventually cause an electric short to occur. This short may lead to connector damage, possibly causing a fire.
What Nissan Will Do
Your Nissan dealer will inspect the kick panel wiring harness connector for damage. If no damage is detected, the vehicle will receive a waterproof seal for the harness. If damage is found, the dealer will install a new harness connector and the waterproof seal. This free service should take about an hour to complete, but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
What You Should Do
Contact your Nissan dealer at your earliest convenience in order to arrange an appointment to have your vehicle inspected and repaired. Please bring this notice with you when you keep your service appointment.
Please contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261). You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.
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