NHTSA Campaign Number: 15V033
Manufacturer Nissan
North America, Inc.
Components STRUCTURE
Potential Number of Units Affected 170,665
If the primary hood latch is released and the secondary latch fails during operation of the vehicle, it could cause the hood to open during vehicle operation impairing the driver’s vision, increasing the risk of a vehicle crash.
Summary
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured June 20, 2012, to November 18, 2013, 2014 Nissan Pathfinder Hybrid vehicles manufactured July 18, 2013, to November 18, 2013, 2013 Infiniti JX35 vehicles manufactured November 29, 2011, to June 14, 2013, and 2014 QX60 vehicles manufactured May 16, 2013, to November 18, 2013, and 2014 Infiniti QX60 Hybrid vehicles manufactured July 18, 2013, to November 18, 2013. In the affected vehicles the hood release cable assembly may have been installed incorrectly preventing the latching claw from fully engaging. The secondary latch may remain in the open position when the hood is closed.
Remedy
Nissan will notify owners, and dealers will modify the angle of the hood release mechanism to provide additional length to the release cable, free of charge. The recall began on March 9, 2015. Owners may contact Nissan customer service at 1-800-647-7261.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
BULLETIN
2013-14 Nissan Pathfinder
Secondary Hood Latch Voluntary Safety Recall Campaign Update
and Diagnostic Software Update
Reference: PC343/PC357
Date: March 13, 2015
***** Dealer Announcement *****
As previously announced, Nissan is conducting a voluntary safety recall campaign on certain MY2013-14 Nissan Pathfinder vehicles manufactured in Smyrna, TN between June 20th, 2012 and November 18th, 2013 to adjust the secondary hood latch stop tab. Customer notification began this week. A STOP SALE condition for vehicles affected by the secondary hood latch recall (PC343) is in effect.
In addition to the recall remedy, Nissan is informing affected customers that their vehicles (nonHybrid models) are eligible for Continually Variable Transmission (CVT) Transmission Control Module (“TCM”) software programming update to improve CVT service diagnostics (PC357). This diagnostic software update will enhance the dealer’s ability to better diagnose and service the CVT by including two new Diagnostic Trouble Codes (DTCs) and enhanced active test capabilities for CONSULT-III. This upgrade is being offered together with the recall remedy in order to minimize inconvenience to customers.
Vehicles eligible for the CVT diagnostic software update that have already received the secondary hood latch remedy will still be identified in Service Comm and can receive this software update upon their next service visit.
Nissan is committed to a high level of customer safety, service, and satisfaction and is working with its dealers to provide an outstanding ownership experience to Nissan Pathfinder owners.
IMPORTANT: Dealers are requested to repair any vehicles currently in inventory prior to retail delivery to ensure customer satisfaction.
***** What Dealers Should Do *****
- Verify the subject vehicle is subject to the recall campaign using Service Comm I.D. PC343
- Use NTB15-005, to remedy the vehicle
- Verify the subject vehicle is eligible for this Diagnostic Software Update using Service Comm I.D.
- Update the CVT TCM software using bulletin NTB15-016.
***** Parts Information *****
The software for this CVT TCM update activity is available on ASIST. No other parts are necessary for the hood latch remedy or the TCM diagnostic update.
***** Repair Instructions*****
- NTB15-005 for Secondary Hood Latch recall remedy
- NTB15-016 for PC357 CVT TCM Diagnostic Software Update
- NTB15-015 will be issued to aid new CVT service diagnostics
The information above will be available on ASIST and www.NNAnet.com on March 13th, 2015.
- ASIST:
- NTB15-005
- NTB15-016
- NTB15-015
- com under My Documents in the following categories:
- Parts>Campaigns>
- Sales>Campaigns
- Service>Campaigns>
- Keyword Search:PC357
***** Vehicle Identification *****
Vehicles subject to the recall and the Diagnostic Software Update can be identified through two methods:
- SERVICE COMM – Beginning March 13th, dealer service departments can complete an inquiry on SERVICE COMM – D. PC343 and PC357– to determine if a vehicle is subject to this Diagnostic Enhancement Action.
- VIN List – As a courtesy, posted with this announcement is a list of PC357 affected dealer inventory VINs by region, district, and Dealer Code.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this Diagnostic Software Update which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this activity was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. Nissan requests dealers to perform this repair on vehicles in inventory prior to being retailed to ensure customer satisfaction.
***** Owner Notification *****
Nissan will begin notifying potentially affected customers via U.S. Mail this week.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
FAQ:
Q. What is the reason for the Diagnostic Software Update?
A. This diagnostic software update will enhance the dealer’s ability to better diagnose and service the CVT by including two new Diagnostic Trouble Codes (DTCs) and enhanced active test capabilities for CONSULT-III.
Q. Is there any charge for this update?
A. No, this update is free.
Q. When will vehicle owners be notified?
A. Nissan is informing affected customers that their vehicles (non-Hybrid models) are eligible for this update as a part of the Secondary Hood Latch Recall notification (PC343). This upgrade is being offered together with the recall remedy in order to minimize inconvenience to customers.
Q. I did not receive a letter, how can I tell if my vehicle is eligible?
A. Please provide your vehicle identification number (VIN) so that I can check if your vehicle is included in this activity.
Q. What model year vehicles are involved?
A. This action affects specific MY 2013-14 Nissan non hybrid Pathfinder vehicles manufactured between June 20th, 2012 and November 18th, 2013.
Q. Is this a safety recall?
A. No, but this diagnostic enhancement is being offered together with the recall remedy in order to minimize inconvenience to customers.
Q. What will be the service department action?
A. Dealers should install the updated CVT software in vehicles identified in Service Comm with I.D. PC357. No additional diagnosis or repair is required unless the customer has brought the vehicle into the dealership for a concern related to CVT operation.
Q. How long will this update take?
A. It should take approximately 1 hour to reprogram the Continually Variable Transmission (“CVT”) software. Your dealer may require your vehicle for a longer period of time based on their work schedule.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. No. The repair can be performed quickly and a rental car should not be necessary. There are no provisions for rental reimbursement under this diagnostic enhancement activity.
Q. Are there any parts required for the dealer to perform this action?
A. No.
Q. Do I need to make an appointment in advance?
A. Yes. An appointment made in advance might be helpful to ensure that your Nissan dealer can complete the repair at your convenience.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform this activity.
For CA: Please inform us of the dealer where you would like to have the corrective action completed.
Q. Can this activity be performed on U.S. vehicles that are being operated in Foreign Countries (Overseas)?
A. Yes.
Q. I am presently operating my U.S. vehicle in a Foreign Country (Overseas). What do I need to do to get the activity on my vehicle performed?
A. Let me get some information from you so I can verify that your vehicle is involved in this diagnostic enhancement. Please give me your name, address, telephone number, and vehicle identification number (VIN).
(Note to CRR: Follow SOP 7.12 Overseas Recall Campaign Parts Request. Obtain an actual home address rather than a military base address to ensure proper delivery of packages due to the current international activities. If the customer only has a military base address then document this information and proceed with the procedure.)
Q. Do I need a letter of clearance for my vehicle so I can export it to Canada if my vehicle is involved in this diagnostic enhancement?
A. No, a letter of clearance is not needed for diagnostic enhancement.
| Reference: | Date: |
|---|---|
| NTB15-005 | January 26, 2015 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2013-2014 PATHFINDER; SECONDARY HOOD LATCH
| CAMPAIGN ID #: | PC343 |
|---|---|
| APPLIED VEHICLE: | 2013- 2014 Pathfinder (R52) 2014 Pathfinder hybrid (R52) |
NOTE: You MUST use Service Comm to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting a Voluntary Safety Recall Campaign on certain specific Model Year 2013 Nissan Pathfinders to adjust the lever stop for the secondary hood latch lever at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC343 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign.
RETAILER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.
SERVICE PROCEDURE
CAUTION: Ensure the parking brake is engaged and engine is off.
Figure 1
- Remove the two 13 mm bolts that hold the secondary hood latch lever assembly to the vehicle (Figure 2).
Figure 2
- Using a suitable tool, bend the “secondary hood latch lever stop” down (Figure 3) so that the bottom of the lever rests on the base of the hood lock assembly bracket (Figure 5, page 4).
Figure 3
Figure 4 Figure 5
- Reinstall the secondary hood latch lever assembly to the vehicle and then torque the 13 mm bolts.
- Reassembly Torque: 13.5 N•m (1.4 kg-m, 10 ft-lb)
Figure 6
- Reinstall the radiator core support upper cover.
Figure 7
- Confirm that the hood will not open with the secondary hood latch engaged.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) I.D. | DESCRIPTION | OP CODE | FRT |
|---|---|---|---|
| PC343 | Adjust Secondary Hood Latch | PC3430 | 0.2 hrs. |
OWNER NOTIFICATION
NHTSA RECALL 15V-033
Dear Nissan Pathfinder owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Nissan has decided that a defect which relates to motor vehicle safety exists in certain 2013 Model Year Pathfinder vehicles. Our records indicate that you own or lease the Nissan vehicle identified by the VIN on the inside of this notice.
Reason for Recall
On some of the affected vehicles, the secondary hood latch may not function properly due to a design error. If the primary hood latch is released, the secondary hood latch may not hold the hood closed as designed while the vehicle is in motion. In certain circumstances, this may cause the hood to open while driving and partially obscure the driver’s vision, increasing the risk of a crash.
What Nissan Will Do
Your Nissan dealer will be instructed to modify the angle of the hood release mechanism to provide additional length to the release cable. This repair should take less than an hour to complete. This repair will be offered at no charge for parts and labor. Your dealer may require your vehicle for a longer period of time based upon their work schedule.
What You Should Do
Contact your Nissan dealer as soon as possible in order to arrange an appointment to have your vehicle repaired. In the interim, we recommend that you check to ensure the hood is fully closed and latched. Also, we ask that you be careful to pull the fuel door release lever when refueling, and not the hood release lever. Please bring this notice with you when you keep your service appointment.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 370685003. The toll free number is 1-800-NISSAN1 (1-800-647-7261). You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153); or go to ttp://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience this may cause you.
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