R1801 – Brake Master Cylinder Voluntary Safety Recall Campaign – 2015-2017 Nissan Juke

January 31, 2018

Brake Master Cylinder may Leak Fluid into Booster

If brake fluid leaks into the brake booster it can lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 18V086

Manufacturer Nissan North America, Inc.

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 415

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 Nissan Juke Nismo RS vehicles. Due to a problem within the brake master cylinder, brake fluid may leak into the brake booster, reducing brake performance.

 

Remedy

Nissan will notify owners, and dealers will replace the brake master cylinder, free of charge. The recall began March 19, 2018. Owners may contact Nissan customer service at 1-800-647-7261.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 

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CAMPAIGN BULLETIN

SAFETY RECALL

 

Brake Master Cylinder Voluntary Safety Recall Campaign

 

Reference: R1801
Date: February 1, 2018

Attention: Dealer Principal, Sales, Service & Parts Managers

 

IMPORTANT:  It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. 

Affected Models/Years:	Affected Population:	Dealer Inventory:	SERVICE COMM Activation date:	Stop Sale  In Effect
MY2015-17 Juke (F15) NISMO RS only	415	7	February 1, 2018	YES

 

 

***** Campaign Summary *****

Nissan is conducting a voluntary safety recall campaign on the subject vehicles to replace the brake master cylinder.  On certain vehicles, a brake fluid leak may develop and result in illumination of the brake-warning lamp (red). Owners of affected vehicles may experience reduced braking performance and extended stopping distances.

 

***** What Dealers Should Do****

1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. R1801.
   • New vehicles in dealer inventory can be also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
     • Refer to NPSB 15-460 for additional information 
2. Dealers should not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been remedied. 
3. If a retailed vehicle affected by campaign ID R1801 visits the dealer for service, the dealer should inform the customer about the recall campaign and communicate that parts may need to be ordered. Rental ($120 Max) is available while parts are on order. 
4. Dealers should use NTB18-007 to remedy any vehicles subject to this campaign.
5. Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.

 

***** Release Schedule *****

Parts	Dealers may place an SVC order on DBS to obtain parts as needed beginning February 1, 2018 at 9:00 AM CST. D6010-3DD0A (6-speed manual transmission) D6010-3DD1A (CVT)
Repair	NTB18-007
Owner Notification	Nissan will begin notifying owners of all potentially affected vehicles in March 2018, via U.S. Mail.

 

***** Dealer Responsibility *****

It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department.  This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory.  If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.

 

NISSAN NORTH AMERICA, INC.

Aftersales DIVISION

Frequently Asked Questions (FAQ):

Q.	Is this a safety recall?
A.	Yes, a Stop Sale is in effect.
Q.	What is the reason for safety recall?
A.	On certain vehicles, a brake fluid leak may develop and result in illumination of the brake warning lamp (red).
Q.	What is the possible effect of the condition?
A.	Upon brake warning lamp (red) illumination, drivers of affected vehicles may experience reduced braking performance and extended stopping distances.
Q.	What will be the corrective action for this voluntary safety recall campaign?
A.	Nissan dealers will replace the brake master cylinder with a new one.
Q.	How long will the corrective action take?
A.	The remedy should take one (1) hour to perform once parts are available. However, the Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q.	When will vehicle owners be notified?
A.	Nissan will begin notifying owners of all potentially affected vehicles in March 2018, via U.S. Mail.
Q.	Are parts readily available?
A.	Yes. Dealers can acquire parts by placing an SVC order on DBS. Please refer to NPSB 16-526 for specific ordering instructions.
Q.	Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.	Rental is covered by the campaign while parts are on order: EXPENSE CODE DESCRIPTION 502   Rental Ex pense $ 120 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Q.	Is my vehicle safe to drive?
A.	Owners may drive the vehicle at their discretion. However, if the vehicle is subject to the recall, Nissan strongly urges owners to have their vehicle remedied as soon as possible.
Q.	Is towing available?
A.	Yes, if the vehicle is under warranty and the brake warning lamp (red) is illuminated, the vehicle can receive complimentary towing (up to $100) through the Nissan Roadside Assistance program. 1-800-225-2476.
Q.	Is there anything owners can do to mitigate this condition?
A.	No.
Q.	Is there any charge for the repair?
A.	No, the remedy will be performed for the customer free of charge for parts and labor.
Q.	Will I have to take my vehicle back to the selling dealer to have the service performed?
A.	No, any authorized Nissan dealer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q.	I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.	The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q.	How many vehicles are involved in the campaign?
A.	Approximately 739,015 vehicles are affected globally. The North American market includes 537 vehicles manufactured at the Oppama, Japan plant. Region Nismo Juke RS USA CANADA 122 Total 537   Make/Model Dates of Manufacture MY2015-17 Nissan Juke (F15) July 6, 2015 through January 30, 2017 (End of Production)
Q.	Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.	No. The cup seal design used in the brake master cylinder assembly is unique to this make/model vehicle.

 

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RECALL CAMPAIGN BULLETIN

Reference:	Date:
NTB18-007	January 31, 2018

 

VOLUNTARY SAFETY RECALL CAMPAIGN 2015-2017
JUKE NISMO RS; BRAKE MASTER CYLINDER

 

CAMPAIGN ID #:	R1801
APPLIED VEHICLES:	2015-2017 Juke NISMO RS (F15)

 

Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.

 

INTRODUCTION

Nissan is conducting this voluntary safety recall campaign on certain specific model year 2015-2017 Juke NISMO RS vehicles to replace the brake master cylinder. This service will be performed at no charge to the customer for parts or labor.

 

IDENTIFICATION NUMBER

Nissan has assigned identification number R1801 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

DEALER RESPONSIBILITY

It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory.  Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale.  Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

 

SERVICE PROCEDURE

Replacement: Brake Master Cylinder

1. Replace the brake master cylinder.
   • Refer to the Electronic Service Manual (ESM), section BR-Brake System, for brake master cylinder removal and installation.

 

PARTS INFORMATION

APPLICATION	DESCRIPTION	PART NUMBER	QUANTITY
2015-2017 Juke NISMO RS with 6MT	CYL BRAK MASTER	D6010-3DD0A	1
2015-2017 Juke NISMO RS with CVT	CYL BRAK MASTER	D6010-3DD1A	1
2015-2017 Juke NISMO RS with 6MT or CVT	Nissan Brake Fluid*	999MP-A4100P	One 12 oz. bottle

 

* Order Nissan Brake Fluid through the Nissan Maintenance Advantage program:  Phone: 877-NIS-NMA1 (877-647-6621). Website order via link on dealer portal www.NNAnet.com and click on the “Maintenance Advantage” link.

 

CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID	DESCRIPTION	OP CODE	FRT
R1801	Replace Brake Master Cylinder	R18010	1.0 hrs

 

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OWNER NOTIFICATION NOTIFICACIÓN PROPRIETARIO

NHTSA RECALL 18V-086

 

Dear Nissan Juke Nismo RS Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.  Nissan has decided that a defect that relates to motor vehicle safety exists in certain 2015-2017 Model Year Nissan Juke Nismo RS vehicles.  Our records indicate that you own or lease the Nissan vehicle identified by the VIN on the inside of this notice.

 

Reason for Recall
Motivo del Retiro

Certain 2015-2017 Model Year Juke Nismo RS vehicles may have been manufactured with an out-of-specification brake master cylinder.  As a result of this condition, your vehicle may experience reduced braking performance or extended stopping distances, which could increase the risk of a crash.  The Brake Warning Light will illuminate as designed to warn you if this occurs.

 

What Nissan Will Do
Qué Hará Nissan

Your Nissan dealer will replace the brake master cylinder with a new one at no cost to you for parts or labor.  This service should take about one hour to complete, but your Nissan dealer may require your vehicle for a longer period of time based upon the workshop schedule, or parts availability.

 

What You Should Do
Qué Debes Hacer 

Contact any Nissan dealer at your earliest convenience in order to arrange an appointment to have your vehicle repaired.  Please bring this notice with you to your service appointment.

Comunícate con cualquier concesionario Nissan a la mayor brevedad para concertar una cita de reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita.

If you notice that the Brake Warning Light in your Juke Nismo RS is illuminated, we strongly urge you to contact your Nissan dealer and bring your vehicle in for repair as soon as possible.  Do not continue driving with the Brake Warning Light on.

If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669. 

Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-867-7669.

 

You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your cooperation.  We appreciate your Nissan ownership and apologize for any inconvenience this may cause you. 

Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

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3 Affected Products

Vehicle

NISSAN

JUKE

2015-2017

 

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10 Associated Documents

Manufacturer Notices(to Dealers,etc) – Nissan CAMPAIGN BULLETIN Brake Master Cylinder Voluntary Safety Recall Campaign Reference: R1801 Date: February 1, 2018

RCMN-18V086-5757.pdf 550.746KB

 

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Defect Notice 573 Report

RCLRPT-18V086-8955.pdf 232.425KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V086-0493.pdf 28.415KB

 

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Remedy Instructions and TSB – Reference: NTB18-007 Date: January 31, 2018

RCRIT-18V086-8480.pdf 50.12KB

 

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Recall Acknowledgement

RCAK-18V086-7695.pdf 247.439KB

 

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Defect Notice 573 Report

RCLRPT-18V086-8955.PDF 232.425KB

 

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DEFECT INFORMATION REPORT

RMISC-18V086-2674.pdf 94.407KB

 

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Recall Quarterly Report #3, 2018-3

RCLQRT-18V086-1204.PDF 211.316KB

 

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Recall Quarterly Report #4, 2018-4

RCLQRT-18V086-0444.PDF 211.423KB

 

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Manufacturer Notices(to Dealers,etc) – NISSAN CAMPAIGN BULLETIN Brake Master Cylinder Voluntary Safety Recall Campaign Reference: R1801 Date: December 7, 2018

RCMN-18V086-5232.pdf 597.784KB

 

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V086&docType=RCL

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