Voluntary Safety Recall Campaign PM818 – Takata Front Passenger Air Bag Inflator – 2009-2012 Nissan Versa

January 10, 2018

Passenger Frontal Air Bag Inflator May Explode

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

 

NHTSA Campaign Number: 18V044

Manufacturer Nissan North America, Inc.

Components AIR BAGS

Potential Number of Units Affected 52,614

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2009-2012 Versa Hatchback, and 2009-2011 Versa Sedan vehicles ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or “Zone A.”

Additionally, Nissan is recalling certain 2009-2010 Versa Hatchback, and Versa Sedan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or “Zone B.”

Nissan is also recalling certain 2009 Versa Hatchback and Versa Sedan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or “Zone C.”

In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

 

Remedy

Nissan will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began March 9, 2018. Owners may contact Nissan customer service at 1-800-647-7261.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 

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CAMPAIGN
BULLETIN

SAFETY RECALL

 

Takata Front Passenger Air Bag Inflator
Voluntary Safety Recall Campaign 

 

Reference: PM818
Date: January 11, 2018

 

Attention: Dealer Principal, Sales, Service & Parts Managers

 

IMPORTANT:  It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. 

Affected Models/Years:	Affected Population:	Dealer Inventory:	SERVICE COMM Activation date:	Stop Sale  In Effect
2009-2012 Versa Hatchback	34,575	NA	January 11, 2018	YES
2009-2011
Versa Sedan	18,039

 

 

***** Campaign Summary ***** 

Nissan is implementing the next phase of the previously announced Takata inflator recalls on certain MY 2009-2011 Nissan Versa Sedan and MY 2009-2012 Versa Hatchback vehicles to replace front passenger air bag PSPI-6 inflators.

Dealers should continue to follow previously published instructions for vehicles currently identified in Service Comm for a Takata recall campaign. Repair instructions vary based on Campaign I.D.

 

***** What Dealers Should Do ***** 

1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm I.D. PM818
2. Dealers should not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
3. Dealers should use NTB17-037 to remedy any vehicles affected by this campaign.
   • Nissan advises owners not to allow passengers to occupy the front passenger seat until the remedy is performed.
   • If parts need to be ordered and owners do not wish to drive their vehicle while awaiting parts to arrive, rental is available while parts are on order:

EXPENSE CODE	DESCRIPTION	AMOUNT
502	Rental Expense	$120 (Max)
Please refer to WBI17-011 for additional information on application of rental reimbursement.

 

 

***** Release Schedule *****

Parts	Inflators are readily available and may be ordered via normal process o 98561-EM39A – Air Bag Inflator
Special Tool	J-51315 Air Bag Module Support J-52352 USB Bar Code Scanner
	Dealers have already been sent these special tools via another campaign activity.  Additional tools are available via TechMate @ 1-800-662-2001
Repair	NTB17-037
Owner Notification	Nissan will begin notifying owners of affected vehicles in March, 2018 via U.S. Mail.

 

 

***** Claims Information ***** 

Submit a “CM” line claim using the following claims coding:  

CAMPAIGN ID	DESCRIPTION	OP CODE	FRT
PM818	Remove and Replace Front Passenger Air Bag Inflator (Sedan)	PM8180	0.9 hrs.
	Remove and Replace Front Passenger Air Bag Inflator (Hatchback)	PM8181	0.8 hrs.

 

EXPENSE CODE 

CODE	DESCRIPTION	MAXIMUM AMOUNT
041	Shorting Pin (Insulation displacement connector for 22-18 gauge wire)	$0.50

 

 

***** Dealer Responsibility ***** 

It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department.  This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory.  If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.

 

NISSAN NORTH AMERICA, INC.

Aftersales DIVISION

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Frequently Asked Questions (FAQ):

Q:	Is this a safety recall campaign?
A.	Yes.
Q:	Does this stop sale apply to previously owned vehicles?
A.	Nissan strongly recommends dealers not sell previously owned vehicles affected by this recall until it can be remedied. Certain states have laws preventing the sale of previously owned vehicles with open safety recalls. Dealers should comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.
Q:	How do I know if my vehicle has a problem with the front passenger air bag inflator?
A.	If your vehicle is subject to this campaign you will receive an Owner Notification letter from Nissan.  If you’d like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected by a different recall.
Q:	What is the problem?
A.	Due to Takata (the air bag supplier) inflator quality issues, it is possible that the front passenger air bag inflator housing in the subject vehicles could deploy abnormally in the event of a crash. An inflator rupture could result in metal fragments striking and potentially seriously injuring vehicle occupants.
Q:	Have all affected owners already been notified?
A.	Nissan will begin notifying owners of affected vehicles in March, 2018 via U.S. Mail.
Q:	I have not received a letter but want to make sure my vehicle is not affected.
A.	Please give me your vehicle identification number (VIN) so that I can check if your vehicle is included in this recall.
Q:	Is it safe to drive my vehicle?
A.	Nissan strongly urges customers to have this important campaign remedy performed once their owner notification letter is received. In the meantime, do not allow passengers to ride in the front passenger seat until the remedy is performed.
Q:	Is there anything owners can do to avoid the risk/danger?
A.	If you received a safety recall notice about the passenger front air bag, immediately contact your dealer to schedule an appointment to have the remedy performed. In the meantime, do not allow passengers to ride in the passenger seat until the remedy is performed.
Q:	Does my vehicle have Takata air bag inflators?
A.	Many vehicles are equipped with Takata air bag inflators. However, only certain specific ones are affected by these recalls.  Let me check your VIN to confirm whether your vehicle is affected – if affected, it needs to be remedied as soon as possible.  If your vehicle is not affected, no further action is needed.
Q:	Will alternate transportation be provided while the dealer is awaiting parts?
A.	Parts are available for the recall repair. However, Nissan has authorized alternate transportation upon customer request if parts are unavailable at certain Nissan dealers. Please check with your dealer for alternate transportation availability.   Rental is available while parts are on order: EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $120 (Max) Please refer to WBI17-011 for additional information on application of rental reimbursement.
Q:	Are parts available for the recall repair?
A.	Yes.
Q:	I have other concerns, who do I talk to?
A.	Please contact Consumer Affairs at the numbers below: Region Division Number United States Nissan North America 1-800-NISSAN1 (1-800-647-7261)
Q:	The media has contacted me with questions about Nissan’s recall campaigns. What should I do?
A.	Please direct all media inquiries to Nissan Corporate Communications. Media Contacts: Office: 615-725-1000

 

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4 Affected Products

Vehicle

NISSAN

VERSA

2009-2012

 

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25 Associated Documents

Recall Acknowledgement

RCAK-18V044-7284.pdf 281.234KB

 

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Defect Notice 573 Report

RCLRPT-18V044-3397.PDF 234.239KB

 

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DEFECT INFORMATION REPORT

RMISC-18V044-9603.pdf 95.725KB

 

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Manufacturer Notices(to Dealers,etc) – NISSAN CAMPAIGN BULLETIN Takata Front Passenger Air Bag Inflator Voluntary Safety Recall Campaign Reference: PM818 Date: January 11, 2018

RCMN-18V044-7692.pdf 353.957KB

 

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Remedy Instructions and TSB – Reference: NTB17-037b Date: February 8, 2018

RCRIT-18V044-4488.pdf 5257.737KB

 

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Manufacturer Notices(to Dealers,etc) – NISSAN CAMPAIGN BULLETIN Takata Passenger Air Bag Inflator Voluntary Safety Recall Campaign Reference: PM657/PM676, PM665, PM818, PM683, R1711 Date: February 9, 2018

RCMN-18V044-4322.pdf 519.412KB

 

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ISSUED Owner Notification Letter(Part 577) – Individual Owner Notification

RCONL-18V044-8188.pdf 30.309KB

 

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ISSUED Owner Notification Letter(Part 577) – Combo Owner Notification

RCONL-18V044-3053.pdf 30.581KB

 

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Manufacturer Notices(to Dealers,etc) – NISSAN Date: March 5, 2018 Subject: Takata Long Term Rental Reminder

RCMN-18V044-8978.pdf 88.027KB

 

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Manufacturer Notices(to Dealers,etc) – NISSAN CAMPAIGN BULLETIN Takata Passenger Air Bag Inflator Voluntary Safety Recall Campaign Reference: PM657/PM676, PM665, PM818, PM683, R1711 Date: February 9, 2018

RCMN-18V044-6789.pdf 519.412KB

 

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Remedy Instructions and TSB – Nissan Reference: NTB17-037a Date: January 18, 2018

RCRIT-18V044-4033.pdf 4795.928KB

 

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Manufacturer Notices(to Dealers,etc) – NISSAN CAMPAIGN BULLETIN Takata Passenger Air Bag Inflator Voluntary Safety Recall Campaign Reference: PM657/PM676, PM665, PM818, PM683, R1711 Date: May 11, 2018

RCMN-18V044-6177.pdf 490.894KB

 

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Manufacturer Notices(to Dealers,etc) – Date: July 7, 2018 Subject: Dealer Meeting Kit – Campaign Best Practices & Takata Owner Lists

RCMN-18V044-0763.pdf 76.129KB

 

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Recall Quarterly Report #3, 2018-3

RCLQRT-18V044-4299.PDF 211.323KB

 

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Manufacturer Notices(to Dealers,etc) – NISSAN CAMPAIGN BULLETIN Takata Passenger Air Bag Inflator Voluntary Safety Recall Campaign Reference: PM657/PM676, PM665, PM818, PM683, PM823, PM826, R1711 Date: August 17, 2018

RCMN-18V044-1931.pdf 637.499KB

 

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Remedy Instructions and TSB – Classification: RS17-022e Reference: NTB17-037e Date: August 16, 2018

RCRIT-18V044-0292.pdf 2260.165KB

 

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Manufacturer Notices(to Dealers,etc) – Campaign Best Practices Retailer Mtg July 2018

RCMN-18V044-1425.pdf 2908.002KB

 

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Manufacturer Notices(to Dealers,etc) – CAMPAIGN BULLETIN Takata Passenger Air Bag Inflator Voluntary Safety Recall Campaign Reference: PM657/PM676, PM665, PM818, PM683, PM823, PM826, R1711 Date: December 4, 2018

RCMN-18V044-1468.pdf 1325.775KB

 

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Recall Quarterly Report #4, 2018-4

RCLQRT-18V044-3451.PDF 211.435KB

 

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Manufacturer Notices(to Dealers,etc) – NISSAN CAMPAIGN BULLETIN Takata Front Driver & Passenger Airbag Inflator Customer Outreach Reference: PM685, PM665, PM657, PM676, PM683, R1711, PM818 Date: June 5, 2018

RCMN-18V044-6966.pdf 503.238KB

 

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Manufacturer Notices(to Dealers,etc) – Nissan_Branded_Gen5

RCMN-18V044-3145.pdf 2654.376KB

 

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OFF SITE TAKATA REPAIR DOCUMENT INVOICE

RMISC-18V044-2490.pdf 112.503KB

 

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Manufacturer Notices(to Dealers,etc) – CAMPAIGN BULLETIN Takata Passenger Air Bag Inflator Voluntary Safety Recall Campaign Reference: PM657/PM676, PM665, PM818, PM683, PM823, PM826, R1711 Date: July 13, 2018

RCMN-18V044-8590.pdf 633.394KB

 

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Nissan Recall 18V-044 Amended Part 573 Letter

RMISC-18V044-7403.pdf 271.416KB

 

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Manufacturer Notices(to Dealers,etc) – Date: July 2, 2018 Subject: Takata Completion Objectives for Q2

RCMN-18V044-6734.pdf 83.137KB

 

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1 Associated Investigation

Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015

The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.

During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.

Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.

Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.

The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.

The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V044&docType=RCL

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