PC623 – Reduced Capacity Label Voluntary Recall Campaign – 2016-2018 Nissan Titan

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April 16, 2018 NHTSA CAMPAIGN NUMBER: 18V240000

Missing Load Capacity Modification Label/FMVSS 110

An overloaded vehicle can increase the risk of a crash.

 

NHTSA Campaign Number: 18V240

Manufacturer Nissan North America, Inc.

Components EQUIPMENT

Potential Number of Units Affected 483

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Nissan Titan, 2016 and 2018 Nissan Titan XD vehicles. Accessories installed on these vehicles reduced the load carrying capacity, however, a Load Carrying Capacity modification label was not installed, possibly allowing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, “Tire Selection and Rims.”

 

Remedy

Nissan will notify owners and provide a new modification label, with installation instructions, free of charge. The recall began on June 4, 2018. Owners may contact Nissan customer service at 1-800-867-7669.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 


CAMPAIGN BULLETIN

SAFETY RECALL

 

Reduced  Capacity Label
Voluntary Recall Campaign

               

Reference: PC623
Date: April 17, 2018

 

Attention: Dealer Principal, Sales, Service & Parts Managers

IMPORTANT:  It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. 

Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM

Activation date:

Stop Sale  In Effect
2016-18 Titan (A61) 159 120 April 17, 2018 YES
2016 Titan XD (A61D) 322 5
2018 Titan XD (A61D) 2 2

 

 

 

***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it will recall certain 20162018 model year Titan vehicles and certain 2016 and 2018 model year Titan XD vehicles sold in the U.S. to remedy a potential noncompliance with FMVSS 110 by installing a reduced capacity label to account for factory installed accessories that weigh more than 100 lbs. or 1.5% GVWR, whichever is less.

Dealers will receive a VIN list for affected retailed and inventory vehicles. The list will include the corresponding weight capacity reduction for each specific VIN. Dealers will also receive blank labels via Fed Ex for each vehicle in dealer inventory beginning April 18, 2018.

 

***** What Dealers Should Do**** 

  1. Verify if new vehicles in their inventory are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D.
    • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
    • Refer to NPSB 15-460 for additional information 
  1. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
  1. Dealers should use the instructions included with this announcement to write in the specific weight capacity reduction (rounded to the nearest pound) for each VIN and apply the corrected label to the vehicle.
  • Dealers will receive two blank labels and protective film for each affected VIN in their inventory as well as a VIN list with applicable weight reduction by VIN
  • If additional labels are required for this activity, send the information below in an email to nnafqasupport@nissan-usa.com:
    • VIN, Dealer number, dealer name and address
    • Contact name, phone number and email address
  1. Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.
    • If a vehicle already has a corrected label installed, the dealer should file a claim as noted at the end of the instructions to document the vehicle contains a corrected weight label

 

***** Release Schedule *****

Parts
  • Nissan will automatically ship two (2) blank labels and protective film for each vehicle in dealer inventory subject to stop sale along with a list of correct weights for each VIN.
    • Shipments will begin to arrive at dealers by April 18, 2018 via Fed Ex
  • Additional replacement labels can be obtained by following the information above

 

Repair
  • Refer to instructions included with this announcement

 

Owner

Notification

Nissan will notify affected owners via first class mail in May 2018 with a corrected label for their vehicle. The labels sent to owners will include the reduced capacity amount for the applicable VIN on the label.

Owners will also receive instructions on how to install the label or they can visit a dealer and request installation of the label.    

 

 

***** Claims Information ***** 

If an affected owner visits the dealer and requests the service department to install their label, please use the following claims coding.

CAMPAIGN (CM) I.D. # DESCRIPTION OP CODE FRT
PC623 Inspect and, if necessary, install Reduced Capacity Label PC6230 0.2

 

 

***** Dealer Responsibility ***** 

It is the dealer’s responsibility to check Service Comm or DBS National Service History Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department.  This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory.  If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.

 

NISSAN NORTH AMERICA, INC.

Aftersales DIVISION


Frequently Asked Questions (FAQ):

Q Is this a recall?
A Yes. A Stop Sale is in effect.

 

Q What is the reason for recall?
A Nissan is recalling certain 2016-2018 model year Titan vehicles and certain 2016 and 2018 model year Titan XD vehicles sold in the U.S. to remedy a potential noncompliance with FMVSS 110 by installing a reduced capacity label to account for factory installed accessories that weigh more than 100 lbs. or 1.5% GVWR, whichever is less.

 

Q What will be the corrective action for this voluntary noncompliance recall campaign?
A Dealers must use the instructions included with this announcement to write in the specific weight capacity reduction for each VIN in their inventory and apply the corrected label to the vehicle.

 

Q How long will the corrective action take?
A The remedy should take approximately twelve (12) minutes to complete. The dealer may require the vehicle for a longer period of time based upon the dealer’s work schedule.

 

Q When will vehicle owners be notified?
A Nissan will notify affected owners via first class mail in May 2018 with a corrected label for their vehicle. The labels sent to owners will already have the amount of reduced capacity listed on the label.

Owners will also receive instructions on how to install the label or they can visit a dealer and request installation of the label.

 

Q Are parts readily available?
A Nissan will send labels and instructions to dealers via Fed Ex beginning April 18, 2018.

 

Q How can I obtain replacement correction labels for this noncompliance recall?
A If the reduced capacity label has been lost, you can obtain another one by emailing a request to NNAFQASupport@Nissan-usa.com with the following information:

Dealer code:
Dealer name:
Dealer address:
VIN:
Contact name:
Contact phone number:
Contact email address:

The above contact information for a replacement reduced capacity label is only valid for a request regarding this campaign. Do not order multiple reduced capacity labels per VIN or request.

Please allow up to two (2) business days for reduced capacity label delivery.

 

Q Is my vehicle safe to drive?
A Yes.

 

Q Is there anything owners can do to mitigate this condition?
A No mitigation is necessary, but owners should be aware of Gross Combined Vehicle Weight (GCVW) limits for their vehicle and understand the vehicle capacity is lowered by the number of pounds listed on the reduced capacity label.

 

Q Is there any charge for this repair?
A No, the remedy will be performed for the customer free of charge for parts and labor.

 

Q Will I have to take my vehicle back to the selling dealer to have the service performed?
A No, owners may install the reduced capacity labels themselves using the instructions mailed to them or they may visit any authorized Nissan dealer to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.

 

Q I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q What model year vehicles are involved?
A Certain 2016-18 Nissan Titan vehicles and certain 2016 and 2018 Titan XD vehicles built in Canton, MS within a specific production range are affected.

 

Q How many vehicles are involved in the campaign?
A The number of units potentially affected is as follows:

Region   Titan (A61) Titan XD (A61D) Total
USA 159 324 483

 

Make/Model Dates of Manufacture
2016-2018 Nissan Titan April 14, 2016 through February 27, 2018
2016 Nissan Titan XD November 18, 2015 through September 17, 2016
2018 Nissan Titan XD December 7, 2017 through February 13, 2018

 

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
NISSAN TITAN 2016-2018

 


9 Associated Documents

Recall Acknowledgement

RCAK-18V240-5109.pdf 247.384KB

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Non-Compliance Notice 573 Report/FMVSS 110

RCLRPT-18V240-8278.PDF 216.221KB

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Recall Quarterly Report #2, 2018-3

RCLQRT-18V240-5091.PDF 211.231KB

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Recall Quarterly Report #3, 2018-4

RCLQRT-18V240-2917.PDF 211.317KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V240-6015.pdf 165.186KB

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Manufacturer Notices(to Dealers,etc) – NISSAN CAMPAIGN BULLETIN Reduced Capacity Label Voluntary Recall Campaign Reference: PC623 Date: April 17, 2018

RCMN-18V240-6631.pdf 1248.498KB

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Recall Quarterly Report #1, 2018-2

RCLQRT-18V240-8057.PDF 214.514KB

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Remedy Instructions and TSB – Reference: NTB18-038 Date: June 5, 2018

RCRIT-18V240-7892.pdf 1533.31KB

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Recall Quarterly Report #4, 2019-1

RCLQRT-18V240-7644.PDF 211.418KB

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V240&docType=RCL


 

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