2016 Nissan Altima

TELEMATICS SERVICE INFORMATION – 2016 Nissan

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SERVICE BULLETIN

Classification:Reference:Date:
EL15-006gNTB15-049gMarch 21, 2016

 

TELEMATICS SERVICE INFORMATION

 

This bulletin has been amended. The service information and procedures have been revised.  Please discard previous versions of this bulletin.

 

APPLIED VEHICLES:2016 Altima (L33) – SL Edition with Technology Package
2016 Maxima (A36)  –  Platinum Edition
2016 Rogue (T32) – SL Edition
2016 Sentra (B17) – SR and SL Edition with Technology Package
2016 Titan XD (A61) – SL and Platinum Edition, Pro-4X with Convenience Package

 

SERVICE INFORMATION

The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnectSM Services subscription, the TCU communicates with the NissanConnectSM Services Data Center to provide various security and convenience services.

This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles.

 

Service procedures in this bulletin:

NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Services. Should this occur, the “Turning ON the TCU During PDI” process will need to be performed again.

 

.

Turning ON the TCU During PDI

For TCU replacement instructions, refer to page 8.

NOTE: In most instances, the TCU is OFF when delivered to the dealership and will need to be turned ON during PDI.

  1. With the ignition ON, check whether or not the green LED on the SOS button is illuminated (see Figure 1a).

NOTE: It may be difficult to tell if the green LED is illuminated if the vehicle is outside in bright sunlight.

  • If the green LED is illuminated, the process to turn ON the TCU is complete and no further action is needed.
  • If the green LED is not illuminated, proceed to step 2.
SOS button green LED

Figure 1a

 

  1. Place the vehicle in non-shipping mode (extended storage switch pushed IN).

a. Open the driver’s door and leave it open.

b. With the battery connected and ignition OFF, remove the fuse panel located to the left of the steering wheel.

c. Push the white extended storage switch IN.

d. Turn the ignition ON.

e. Turn the ignition OFF.

f. Wait at least 2 seconds, and then turn the ignition ON.

g. Make sure the extended storage warning message is not displayed in the combination meter/display.

  1. Connect the C-III plus VI to the vehicle.
  2. Set the parking brake and confirm the ignition is ON.
  3. Launch C-III plus on the CONSULT PC.
  4. Select Diagnosis (One System).
Select Diagnosis (One System)

Figure 2a

 

  1. Select Telematics on page 2 of the all systems list.
Select Telematics

Figure 3a

 

  1. Select Work Support.
Select Work Support

Figure 4a

 

  1. Select TCU ACTIVATE SETTING.
  2. Select Start.
Select TCU ACTIVATE SETTING

Figure 5a

 

  1. Select Start.
Select Start

Figure 6a

 

  1. Select ON to turn ON the TCU.
  2. Select END.
Select ON to turn ON the TCU

Figure 7a

 

  1. Select Start.
Select Start

Figure 8a

 

  1. Confirm “On” is displayed in the Current status field.
Confirm “On” is displayed in the Current status field

Figure 9a

 

  1. Check for TCU cellular reception.

 

NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is turned ON.

 

Check TCU cellular reception – Maxima:

 

vehicle icon is white

If vehicle icon is white, vehicle has cellular reception.

 

vehicle icon is gray

If vehicle icon is gray and has a red slash through it, move the vehicle to a different location with good reception.

Check TCU cellular reception

Figure 10a

 

Check TCU cellular reception – Altima, Rogue, Sentra, and Titan:

 

vehicle icon does not have a white slash through it

If vehicle icon does not have a white slash through it, vehicle has cellular reception.

 

vehicle icon does  have a white slash through it

If vehicle icon does  have a white slash through it, move the vehicle to a different location with good reception.

Check TCU cellular reception

Figure 11a

 

  1. Press the Voice Menu button (headset icon) on the Map Screen to initiate a call.
  • If the voice menu is heard, proceed to step 18.
  • If the voice menu is not heard, call SXM support at 1-844-631-2928.
Voice Menu button

Figure 12a

 

  1. End the call by pressing Stop.
End the call by pressing Stop

Figure 13a

 

  1. Turn the ignition OFF.
  2. Pull OUT the extended storage switch to return the vehicle to shipping mode.

 

NOTE:

  • Before delivery, make sure the vehicle is in non-shipping mode (extended storage switch pushed IN). The customer will not be able to enroll in NissanConnectSM Services if the vehicle is in shipping mode.
  • If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Should this occur, the “Turning ON the TCU During PDI” process will need to be performed again.

 

.

When a TCU Needs To Be Replaced

NOTE:

  • For Altima, Maxima, and Titan vehicles ONLY: You MUST have ALL customer keys before beginning this procedure.
  • Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle.
  • The VIN MUST be written to the replacement TCU after installation.
  • The replacement TCU must come from NissaneBay North America parts supply.
  1. Connect the C-III plus VI to the vehicle.
  2. Set the parking brake.
  3. Turn the ignition ON.
  4. Launch C-III plus on the CONSULT PC.
  5. Select Diagnosis (One System).
Select Diagnosis (One System).

Figure 1b

 

  1. Select Telematics on page 2 of the all systems list.
Select Telematics

Figure 2b

 

  1. Select Work Support.
Select Work Support

Figure 3b

 

  1. Select TCU ACTIVATE SETTING.
  2. Select Start.
Select TCU ACTIVATE SETTING

Figure 4b

 

  1. Select Start.
Select Start

Figure 5b

 

  1. Select Off to turn OFF the TCU.
  2. Select END.
Select Start

Figure 6b

 

  1. Select SAVE VIN DATA.
  2. Select Start.
Select SAVE VIN DATA

Figure 7b

 

  1. Select Start.

NOTE: If the VIN data cannot be saved, you will have to manually enter the VIN later in this procedure.

Select Start

Figure 8b

 

  1. Select End.
Select End

Figure 9b

 

  1. Remove the TCU from the vehicle.
  • Refer to the Electronic Service Manual (ESM), section AV–Audio, Visual & Navigation System, for removal information.

Step 18 must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed.

  1. Write down the following information:

a) VIN

b) International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU.

c) IMEI Number of the replacement TCU. This number is located on the TCU.

d) Serial Number of the replacement TCU. This number is located on the TCU.   

 

LABEL ON TCU

LABEL ON TCU

Figure 10b

 

  1. Install the replacement TCU into the vehicle.
  • Refer to the ESM, section AV–Audio, Visual & Navigation System, for installation information.
  1. Perform steps 1-7, beginning on page 8, to access Work Support.
  2. Select WRITE VIN (SAVED DATA).

NOTE: If VIN DATA could not be saved in step 15, proceed to Manually Enter VIN Data (if needed) on page 19.

  1. Select Start.
Select WRITE VIN (SAVED DATA)

Figure 11b

 

  1. Select Start.
Select Start

Figure 12b

 

  1. Select End.
Select End

Figure 13b

 

  1. For Altima, Maxima, and Titan vehicles ONLY: Perform Intelligent Key registration for all customer keys.

 

NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped) of NissanConnectSM Services will not function if Intelligent Key registration is not completed.

 

Step 26 must be performed AFTER all customer Intelligent Keys have been registered (step 25, Altima, Maxima, and Titan vehicles ONLY).

  1. Call SiriusXM at 1-844-631-2928. (Hours of operation are listed below.)

During this call:

  • You will be asked for your name, dealership name, and all of the information collected in step 18.
  • The Call Center agent will de-register the original TCU and register the replacement TCU.
  1. Wait for the SiriusXM Call Center agent to call back, confirming TCU registration.
  • This step may take 1-2 hours.
  • TCU registration does not enroll the customer in NissanConnectSM Services.

NOTE: The TCU will not be able to communicate with the NissanConnectSM Services Data Center if step 26 and 27, above, are not completed.

 

SiriusXM Call Center  –  Hours of Operation (Eastern Time Zone)

Monday thru Friday: 8 A.M. – 11 P.M.
Saturday: 8 A.M. – 8 P.M.
Holidays:  8 A.M. – 8 P.M.

 

Step 28 must be performed AFTER the SiriusXM Call Center agent has called back, confirming TCU registration (see step 27, on the previous page).

  1. Turn ON the TCU.

a. Connect the C-III plus VI to the vehicle.

b. Set the parking brake and confirm the ignition is ON.

c. Launch C-III plus on the CONSULT PC.

d. Select Diagnosis (One System).

Select Diagnosis (One System)

Figure 14b

 

e. Select Telematics on page 2 of the all systems list.

Select Telematics

Figure 15b

 

f. Select Work Support.

Select Work Support

Figure 16b

 

g. Select TCU ACTIVATE SETTING.

h. Select Start.

Select TCU ACTIVATE SETTING

Figure 17b

 

i. Select Start.

Select Start

Figure 18b

 

j. Select ON to turn ON the TCU.

k. Select END.

Select ON to turn ON the TCU

Figure 19b

 

l. Select Start.

Select Start

Figure 20b

 

m. Confirm “On” is displayed in the Current status

Confirm “On” is displayed in the Current status field

Figure 21b

 

  1. Check for TCU cellular reception.

 

NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is turned ON.

 

Check TCU cellular reception – Maxima:

 

vehicle icon is white

If vehicle icon is white, vehicle has cellular reception.

 

vehicle icon is gray

If vehicle icon is gray and has a red slash through it, move the vehicle to a different location with good reception.

Check TCU cellular reception

Figure 22b

 

Check TCU cellular reception – Altima, Rogue, Sentra, and Titan:

 

vehicle icon does not have a white slash through it

If vehicle icon does not have a white slash through it, vehicle has cellular reception.

 

vehicle icon does  have a white slash through it

If vehicle icon does  have a white slash through it, move the vehicle to a different location with good reception.

Check TCU cellular reception

Figure 23b

 

  1. Press the Voice Menu button (headset icon) on the Map Screen to initiate a call.
  • If the voice menu is heard, proceed to step 31.
  • If the voice menu is not heard, call SiriusXM support at 1-844-631-2928.
Voice Menu button

Figure 24b

 

  1. End the call by pressing Stop.
End the call by pressing Stop

Figure 25b

 

  1. Turn the ignition OFF.

 

Manually Enter VIN Data 

(If step 15 on page 10 was unsuccessful)

  1. Select WRITE VIN (MANUAL INPUT).
  2. Select Start.
Select WRITE VIN (MANUAL INPUT)

Figure 1c

 

  1. Enter the VIN.

a) Touch the VIN (1ST TIME) input field and type in the VIN.

b) Touch the VIN (2ND TIME) input field and type in the VIN again.

c) Select Start.

Select Start

Figure 2c

 

  1. Select End.
Select End

Figure 3c

 

  1. Perform steps 25-29, beginning on page 13.

NTB15-049g

https://www.nhtsa.gov/recalls?nhtsaId=10075087
https://static.nhtsa.gov/odi/tsbs/2016/SB-10075087-5448.pdf
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SaleBestseller No. 7
Thinkcar ThinkScan 689 OBD2 Scanner, Bidirectional Scan Tool with Lifetime Free Update, 34+ Reset, 3000+ Active Test, ECU Coding, PMI, All System Diagnostic Scanner for Car, CANFD & DOIP, FCA SGW
Thinkcar ThinkScan 689 OBD2 Scanner, Bidirectional Scan Tool with Lifetime Free Update, 34+ Reset, 3000+ Active Test, ECU Coding, PMI, All System Diagnostic Scanner for Car, CANFD & DOIP, FCA SGW
  • 【Thinkcar ThinkScan 689 Professional Car Diagnostic Tool】Tired of renew fees? Thinkscan 689 scanner provides dealer-level advanced functions for lifetime free update for auto mechanics and repair shops. 34+ Services, 3000+ Active Test, 100+ Brands Coverage, 64G Memory, Android 10, AutoAuth for FCA SGW, CAN-FD, DOIP, Setting & Changeover, ECU Coding, Component Matching, Power Balance, VAG Guided Functions. Unlimited functions with better compatibility. You can always trust Thinkcar！
  • 【Over 34 Reset Service, Adaptation + Relearn + Calibration + Initialization + Matching】Made for workshops, Thinkscan 689 scanner provides 34+ services for worldwide vehicles: such as Gear/SAS/EPB/TPMS/DPF/IM.MO/BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset, ABS Bleed, Injector coding, etc. Warm tips: Compatibility may vary on vehicles' model and year, please check the compatibility before purchase to make sure it works well on your cars.
  • 【Real Active Test】Thinkscan 689 scan tool features over 3000+ full bi-directional control ability, to send commands to vehicle’s systems/components, to verify system input/output without using the vehicle's controls, e.g. turn on the radiator fan, modulate the throttle, open/close windows, operate mirrors, Injector Buz Test, turn on interior&exterior lights, sound horn, test door lock actuators, turn on/off front/rear side ACM Solenoid, Vehicle level position calibration, Wheel Speed Sensor Supply.
  • 【Comprehensive Solutions with Advanced Features】Take your vehicle customization to the next level with the Thinkscan 689's advanced ECU coding capabilities. This scan tool provides power balance, PMI, unlock hidden features and enhance performance by activating dormant functions, customizing OE settings, matching replaced components, and reprogramming adaptive data to elevate your driving experience. Note: Compatibility varies by car models, please check before order.
  • 【Seamless Full System Diagnostics】Thinkscan 689 diagnostic tool can access ALL available modules, like Engine, Transmission, Airbag, ABS, ESP, TPMS, Im.mobilizer, Gateway, Steering, Radio, Air conditioning, ect. to read ECU info, read/clear DTCs, view live data, retrieves freeze-frame, and perform bi-directional control to command the components to pinpoint faults. With just a simple click, it provides you with accurate and in-depth diagnostics.
$499.98 −$117.50 $382.48 Amazon Prime
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Bestseller No. 8
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader for Cars and Trucks, Diagnostic Scan Tool with SRS Airbag, Automotive Diagnostic Tool with Live Data
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader for Cars and Trucks, Diagnostic Scan Tool with SRS Airbag, Automotive Diagnostic Tool with Live Data
  • [Easy to Use--Work out of the box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like ABS SRS engine and transmission.The NT604 Elite obd2 scanner diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
  • [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the car warning light after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even if you replace the new airbag.
  • [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions.
  • [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
  • [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
$169.99 Amazon Prime
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Bestseller No. 9
BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android - No Subscription Fee - OBD2 Car Scanner and Code Reader - Diagnose Check Engine, ABS, SRS, Airbag & 7000+ Issues on Vehicles 1996+
BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android - No Subscription Fee - OBD2 Car Scanner and Code Reader - Diagnose Check Engine, ABS, SRS, Airbag & 7000+ Issues on Vehicles 1996+
  • [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
  • [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
  • [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
  • [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
  • [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
$119.95 Amazon Prime
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Bestseller No. 10
XTOOL D8S Bidirectional Scan Tool 2025 Upgraded Ver. of D8 Scanner, OBD2 Scanner Diagnostic Tool, Topology Mapping, ECU Coding, 38+ Resets, FCA, CAN FD&DoIP, All System Scanner for Car, 3-Year Update
XTOOL D8S Bidirectional Scan Tool 2025 Upgraded Ver. of D8 Scanner, OBD2 Scanner Diagnostic Tool, Topology Mapping, ECU Coding, 38+ Resets, FCA, CAN FD&DoIP, All System Scanner for Car, 3-Year Update
  • 2025 Upgraded Ver. of the XTOOL D8 Scanner: XTOOL D8S obd2 scanner diagnostic tool has packed all capabilities auto technicians would ever need for daily repair & maintenance services: Topology Mapping, 4000+ Active Tests, 38+ Rest Services, PMI, ECU Coding, Refresh Hidden Functions, Guided Functions for VAG, OE All Systems Diagnosis, FCA AUTOAUTH & CAN FD & DoIP, Export Data & Up to 8 pids Graphing, Pre/Post Scan, V2.0 Diagnostic Report, 100,000+ Car Coverage
  • Upgrade Topology Mapping & Pro-level hardware: XTOOL D8S car scanner with new-added intuitive topology module mapping, equals to $1000 obd2 diagnostic scan tools. 2025 Upgraded Ver. of D8 Scanner, XTOOL D8S obd2 scanner with Android 10, 4GB RAM&64GB ROM, Quad-Core 1.8GHz CPU Processor(10X faster), 5000mAh7.3V can fast charging battery, 2.4GHz&5GHz Dual-Frequency Wi-Fi
  • Advanced ECU Coding & Flash Hidden Function & PMI: XTOOL D8S obd2 scanner comes with ECU coding for Audi, for VW, for Skoda. Flash Hidden Functions to optimize vehicle performance and customize car settings, for BMW, for VW, for AUDI, for SKODA, for TOYOTA, for LEXUS, for SCION, for MAZDA, for FORD, for LINCOLN, etc. PMI for Ford, for Lincoln, for Mazda to copy data after replacing the module. Come to us with VIN to check compatibility
  • Full Bi-Directional OBD2 Scanner: XTOOL D8S bi directional scan tool that can command car ECUs to perform various active tests like Injector Tests, Fuel Injector Balance, Compression Test, Cooling Fan, A/C Clutch On/Off, ABS Motor Pump, Windows/ Wipers/ Sunroof/ Doors to provide in-depth diagnostic tests and pinpoint fault causes like locating bad injector efficiently & accurately. Bi-directional scanning can improve 300% Efficiency. Note: Active Tests available vary across vehicles. Older vehicles tend to have less tests available. Please check compatibility before purchase
  • Hot 38+ Special Functions: Upgraded XTOOL D8S scanner for car comes with comprehensive special functions: Oil Reset, EPB, SAS, BMS, Throttle, Injector Coding, ABS Bleed, A/T Match, Suspension, TPMS Reset, Headlight, Window, Seat, Power Balance, ABS Initialization, VSC Yaw Rate, SWS Calibration, Fuel Alcohol Content Reset, Trans Fluid Counter Reset, Idle Relearn and etc. It solves 99% of routine maintenance jobs. Note: Service do NOT work on all cars. Please come to us with VIN to check compatibility
$649.00 Amazon Prime
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Last update on 2025-06-19 / Affiliate links / Images from Amazon Product Advertising API

 

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