2016 Nissan Altima

TELEMATICS SERVICE INFORMATION – 2016 Nissan

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SERVICE BULLETIN

Classification: Reference: Date:
EL15-006g NTB15-049g March 21, 2016

 

TELEMATICS SERVICE INFORMATION

 

This bulletin has been amended. The service information and procedures have been revised.  Please discard previous versions of this bulletin.

 

APPLIED VEHICLES: 2016 Altima (L33) – SL Edition with Technology Package
2016 Maxima (A36)  –  Platinum Edition
2016 Rogue (T32) – SL Edition
2016 Sentra (B17) – SR and SL Edition with Technology Package
2016 Titan XD (A61) – SL and Platinum Edition, Pro-4X with Convenience Package

 

SERVICE INFORMATION

The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnectSM Services subscription, the TCU communicates with the NissanConnectSM Services Data Center to provide various security and convenience services.

This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles.

 

Service procedures in this bulletin:

NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Services. Should this occur, the “Turning ON the TCU During PDI” process will need to be performed again.

 

.

Turning ON the TCU During PDI

For TCU replacement instructions, refer to page 8.

NOTE: In most instances, the TCU is OFF when delivered to the dealership and will need to be turned ON during PDI.

  1. With the ignition ON, check whether or not the green LED on the SOS button is illuminated (see Figure 1a).

NOTE: It may be difficult to tell if the green LED is illuminated if the vehicle is outside in bright sunlight.

  • If the green LED is illuminated, the process to turn ON the TCU is complete and no further action is needed.
  • If the green LED is not illuminated, proceed to step 2.

SOS button green LEDFigure 1a

 

  1. Place the vehicle in non-shipping mode (extended storage switch pushed IN).

a. Open the driver’s door and leave it open.

b. With the battery connected and ignition OFF, remove the fuse panel located to the left of the steering wheel.

c. Push the white extended storage switch IN.

d. Turn the ignition ON.

e. Turn the ignition OFF.

f. Wait at least 2 seconds, and then turn the ignition ON.

g. Make sure the extended storage warning message is not displayed in the combination meter/display.

  1. Connect the C-III plus VI to the vehicle.
  1. Set the parking brake and confirm the ignition is ON.
  1. Launch C-III plus on the CONSULT PC.
  1. Select Diagnosis (One System).

Select Diagnosis (One System)Figure 2a

 

  1. Select Telematics on page 2 of the all systems list.

Select TelematicsFigure 3a

 

  1. Select Work Support.

Select Work SupportFigure 4a

 

  1. Select TCU ACTIVATE SETTING.
  1. Select Start.

Select TCU ACTIVATE SETTINGFigure 5a

 

  1. Select Start.

Select StartFigure 6a

 

  1. Select ON to turn ON the TCU.
  1. Select END.

Select ON to turn ON the TCUFigure 7a

 

  1. Select Start.

Select StartFigure 8a

 

  1. Confirm “On” is displayed in the Current status field.

Confirm “On” is displayed in the Current status fieldFigure 9a

 

  1. Check for TCU cellular reception.

 

NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is turned ON.

 

Check TCU cellular reception – Maxima:

 

vehicle icon is white

If vehicle icon is white, vehicle has cellular reception.

 

vehicle icon is gray

If vehicle icon is gray and has a red slash through it, move the vehicle to a different location with good reception.

Check TCU cellular receptionFigure 10a

 

Check TCU cellular reception – Altima, Rogue, Sentra, and Titan:

 

vehicle icon does not have a white slash through it

If vehicle icon does not have a white slash through it, vehicle has cellular reception.

 

vehicle icon does  have a white slash through it

If vehicle icon does  have a white slash through it, move the vehicle to a different location with good reception.

Check TCU cellular receptionFigure 11a

 

  1. Press the Voice Menu button (headset icon) on the Map Screen to initiate a call.
  • If the voice menu is heard, proceed to step 18.
  • If the voice menu is not heard, call SXM support at 1-844-631-2928.

Voice Menu buttonFigure 12a

 

  1. End the call by pressing Stop.

End the call by pressing StopFigure 13a

 

  1. Turn the ignition OFF.
  1. Pull OUT the extended storage switch to return the vehicle to shipping mode.

 

NOTE:

  • Before delivery, make sure the vehicle is in non-shipping mode (extended storage switch pushed IN). The customer will not be able to enroll in NissanConnectSM Services if the vehicle is in shipping mode.
  • If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Should this occur, the “Turning ON the TCU During PDI” process will need to be performed again.

 

.

When a TCU Needs To Be Replaced

NOTE:

  • For Altima, Maxima, and Titan vehicles ONLY: You MUST have ALL customer keys before beginning this procedure.
  • Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle.
  • The VIN MUST be written to the replacement TCU after installation.
  • The replacement TCU must come from Nissan North America parts supply.
  1. Connect the C-III plus VI to the vehicle.
  1. Set the parking brake.
  1. Turn the ignition ON.
  1. Launch C-III plus on the CONSULT PC.
  1. Select Diagnosis (One System).

Select Diagnosis (One System).Figure 1b

 

  1. Select Telematics on page 2 of the all systems list.

Select TelematicsFigure 2b

 

  1. Select Work Support.

Select Work SupportFigure 3b

 

  1. Select TCU ACTIVATE SETTING.
  1. Select Start.

Select TCU ACTIVATE SETTINGFigure 4b

 

  1. Select Start.

Select StartFigure 5b

 

  1. Select Off to turn OFF the TCU.
  1. Select END.

Select StartFigure 6b

 

  1. Select SAVE VIN DATA.
  1. Select Start.

Select SAVE VIN DATAFigure 7b

 

  1. Select Start.

NOTE: If the VIN data cannot be saved, you will have to manually enter the VIN later in this procedure.

Select StartFigure 8b

 

  1. Select End.

Select EndFigure 9b

 

  1. Remove the TCU from the vehicle.
  • Refer to the Electronic Service Manual (ESM), section AV–Audio, Visual & Navigation System, for removal information.

Step 18 must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed.

  1. Write down the following information:

a) VIN

b) International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU.

c) IMEI Number of the replacement TCU. This number is located on the TCU.

d) Serial Number of the replacement TCU. This number is located on the TCU.   

 

LABEL ON TCU

LABEL ON TCUFigure 10b

 

  1. Install the replacement TCU into the vehicle.
  • Refer to the ESM, section AV–Audio, Visual & Navigation System, for installation information.
  1. Perform steps 1-7, beginning on page 8, to access Work Support.
  1. Select WRITE VIN (SAVED DATA).

NOTE: If VIN DATA could not be saved in step 15, proceed to Manually Enter VIN Data (if needed) on page 19.

  1. Select Start.

Select WRITE VIN (SAVED DATA)Figure 11b

 

  1. Select Start.

Select StartFigure 12b

 

  1. Select End.

Select EndFigure 13b

 

  1. For Altima, Maxima, and Titan vehicles ONLY: Perform Intelligent Key registration for all customer keys.

 

NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped) of NissanConnectSM Services will not function if Intelligent Key registration is not completed.

 

Step 26 must be performed AFTER all customer Intelligent Keys have been registered (step 25, Altima, Maxima, and Titan vehicles ONLY).

  1. Call SiriusXM at 1-844-631-2928. (Hours of operation are listed below.)

During this call:

  • You will be asked for your name, dealership name, and all of the information collected in step 18.
  • The Call Center agent will de-register the original TCU and register the replacement TCU.
  1. Wait for the SiriusXM Call Center agent to call back, confirming TCU registration.
  • This step may take 1-2 hours.
  • TCU registration does not enroll the customer in NissanConnectSM Services.

NOTE: The TCU will not be able to communicate with the NissanConnectSM Services Data Center if step 26 and 27, above, are not completed.

 

SiriusXM Call Center  –  Hours of Operation (Eastern Time Zone)

Monday thru Friday: 8 A.M. – 11 P.M.
Saturday: 8 A.M. – 8 P.M.
Holidays:  8 A.M. – 8 P.M.

 

Step 28 must be performed AFTER the SiriusXM Call Center agent has called back, confirming TCU registration (see step 27, on the previous page).

  1. Turn ON the TCU.

a. Connect the C-III plus VI to the vehicle.

b. Set the parking brake and confirm the ignition is ON.

c. Launch C-III plus on the CONSULT PC.

d. Select Diagnosis (One System).

Select Diagnosis (One System)Figure 14b

 

e. Select Telematics on page 2 of the all systems list.

Select TelematicsFigure 15b

 

f. Select Work Support.

Select Work SupportFigure 16b

 

g. Select TCU ACTIVATE SETTING.

h. Select Start.

Select TCU ACTIVATE SETTINGFigure 17b

 

i. Select Start.

Select StartFigure 18b

 

j. Select ON to turn ON the TCU.

k. Select END.

Select ON to turn ON the TCUFigure 19b

 

l. Select Start.

Select StartFigure 20b

 

m. Confirm “On” is displayed in the Current status

Confirm “On” is displayed in the Current status fieldFigure 21b

 

  1. Check for TCU cellular reception.

 

NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is turned ON.

 

Check TCU cellular reception – Maxima:

 

vehicle icon is white

If vehicle icon is white, vehicle has cellular reception.

 

vehicle icon is gray

If vehicle icon is gray and has a red slash through it, move the vehicle to a different location with good reception.

Check TCU cellular receptionFigure 22b

 

Check TCU cellular reception – Altima, Rogue, Sentra, and Titan:

 

vehicle icon does not have a white slash through it

If vehicle icon does not have a white slash through it, vehicle has cellular reception.

 

vehicle icon does  have a white slash through it

If vehicle icon does  have a white slash through it, move the vehicle to a different location with good reception.

Check TCU cellular receptionFigure 23b

 

  1. Press the Voice Menu button (headset icon) on the Map Screen to initiate a call.
  • If the voice menu is heard, proceed to step 31.
  • If the voice menu is not heard, call SiriusXM support at 1-844-631-2928.

Voice Menu buttonFigure 24b

 

  1. End the call by pressing Stop.

End the call by pressing StopFigure 25b

 

  1. Turn the ignition OFF.

 

Manually Enter VIN Data 

(If step 15 on page 10 was unsuccessful)

  1. Select WRITE VIN (MANUAL INPUT).
  1. Select Start.

Select WRITE VIN (MANUAL INPUT)Figure 1c

 

  1. Enter the VIN.

a) Touch the VIN (1ST TIME) input field and type in the VIN.

b) Touch the VIN (2ND TIME) input field and type in the VIN again.

c) Select Start.

Select StartFigure 2c

 

  1. Select End.

Select End

Figure 3c

 

  1. Perform steps 25-29, beginning on page 13.

NTB15-049g

https://www.nhtsa.gov/recalls?nhtsaId=10075087

https://static.nhtsa.gov/odi/tsbs/2016/SB-10075087-5448.pdf

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ANCEL AD310 Classic Enhanced Universal OBD II Scanner Car Engine Fault Code Reader CAN Diagnostic Scan Tool-Black
  • CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
  • Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
  • Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
  • OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
  • Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
$26.99 −$6.00 $20.99 Amazon Prime
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Bestseller No. 9
BC BossComm IFIX435 Scan Tool, All System(Not Only Transmission-ABS-SRS-Engine)Automotive OBD2 Scanner,Professional Diagnostic Tool for All Vehicles, Lifetime F-ree Update Code Reader, Live Data Graph
BC BossComm IFIX435 Scan Tool, All System(Not Only Transmission-ABS-SRS-Engine)Automotive OBD2 Scanner,Professional Diagnostic Tool for All Vehicles, Lifetime F-ree Update Code Reader, Live Data Graph
  • 🎁🎁【Professional but Easier-to-use for Home】Tired of going to Autozone or other store to run codes, or having to pay the dealer to do it for you? IFIX435 code scanner is your ticket to happiness.Compared to the complexity of the car diagnostics available on the market with unit prices above $200, BOSSCOMM IFIX435 code reader is one of the best investments you can make!
  • 🚘🚘【OE-Level All System Diagnostic Tool】Whether you're troubleshooting engine problems, abs, airbag, transmission issues, Bosscomm diagnostic tool easily find and fix the problem with your vehicle. IFIX435 obd2 scanner supports not only Engine, ABS, Transmission, but also EPB, TPMS, SAS, A/C, chassis and other system scans. By reading the ECU version information of each system, providing a🔥 live data stream, 🔥reading the trouble codes and🔥 retrieves freeze-frame, saving home repairers a lot of time and money in maintenance.
  • 📈📈【Real Deal-LIVE DATA】Real-time, dynamic data is sure to streamline your work! BOSSCOMM IFIX435 car diagnostic scanner for all cars can get instant access to key information about your vehicle's RPM, oil temperature, and more, making diagnosis easier than ever before. Permitting you to see live information streams an even take previews and record this information for later playback.👍Easy to use without space limitations，and actuators to quickly uncover and solve any issues.
  • 👍👍【Lifetime F-ree One-Click Update 】How much have you spent on car maintenance?The code reader is permanently updated for f-ree, which save you a lot of money in the long-term.You can connect to your home WiFi or personal hotspot to update it to get newest software and more car coverage.Buy once and be set for life with this device.
  • 👍👍【Wide Vehicle Coverage Global Mechanics】The BOSSCOMM IFIX435 code reader for cars and trucks can diagnose over 10000+ vehicles(60+ car brands) worldwide mainstream car makes(USA/ASIA/EUROPE), works on OBDII most after 1996 vehicles including the latest 2023 models.It supports 13 different languages at the same time, which can satisfy users all over the world.
$189.98 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
ZMOON ZM201 Professional OBD2 Scanner Diagnostic Tool, Enhanced Check Engine Code Reader with Reset OBDII/EOBD Car Diagnostic Scan Tools for All Vehicles After 1996, 2023 Upgraded
ZMOON ZM201 Professional OBD2 Scanner Diagnostic Tool, Enhanced Check Engine Code Reader with Reset OBDII/EOBD Car Diagnostic Scan Tools for All Vehicles After 1996, 2023 Upgraded
  • ✔Full OBDII Modes Scanner for Car: As professional car scanner, ZM201 has all the OBD2 functions you need.🔎Read & clear codes, 💡turn off engine light or MIL, ❄view freeze frame, 📋read I/M readiness, 🚕retrieve vehicle VIN, 🔋battery voltage test, 📈live data stream (with graphing display), ✅built-in 35901 DTCs, O2 sensor test, onboard monitoring mode, and perform component testing etc.
  • ✔Enhanced OBD2 Scanner Diagnostic Tool: Live data and DTC replay combined with printing function, you can connect it to a computer for fault data printing, prevent auto repair shops from charging randomly, save money and time. ZM201 obd scanner also comes with free-lifetime software updates, ensuring you always have the latest features and improvements.
  • ✔35,901 DTC Lookup: ZM201 car code reader built-in 35,901 DTCs, the old model obd2 usually only have 3,000-10,000. So the ZM201 car scanner has a huge advantage, which means that this obd2 scanner can better help diagnose and solve your vehicle faults. This is a great option if you want to replace or upgrade an existing car scanner.
  • ✔Compatible with 98% Vehicles: ZM201 OBD2 scanner for car is compatible with most cars after 1996(USA)/2002(EU)/2008(Asia). If your car has an OBD2 port (16Pin), and the production time meets the above timeline, then your vehicle is compatible. But it is not compatible with new energy vehicles, hybrid vehicles, and models that do not comply with the OBD2 protocol.
  • ✔Convenient Shortcut Functions: The addition of shortcut keys enhances the user experience. Pressing F1 enables you to quickly retrieve trouble codes, while F2 provides instant access to I/M readiness information. We've also introduced left and right navigation buttons (the previous model had only up and down buttons), making operation even more convenient.
$49.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2024-04-09 / Affiliate links / Images from Amazon Product Advertising API

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