2016 Nissan Altima

TELEMATICS SERVICE INFORMATION – 2016 Nissan

by

SERVICE BULLETIN

Classification:Reference:Date:
EL15-006gNTB15-049gMarch 21, 2016

 

TELEMATICS SERVICE INFORMATION

 

This bulletin has been amended. The service information and procedures have been revised.  Please discard previous versions of this bulletin.

 

APPLIED VEHICLES:2016 Altima (L33) – SL Edition with Technology Package
2016 Maxima (A36)  –  Platinum Edition
2016 Rogue (T32) – SL Edition
2016 Sentra (B17) – SR and SL Edition with Technology Package
2016 Titan XD (A61) – SL and Platinum Edition, Pro-4X with Convenience Package

 

SERVICE INFORMATION

The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnectSM Services subscription, the TCU communicates with the NissanConnectSM Services Data Center to provide various security and convenience services.

This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles.

 

Service procedures in this bulletin:

NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Services. Should this occur, the “Turning ON the TCU During PDI” process will need to be performed again.

 

.

Turning ON the TCU During PDI

For TCU replacement instructions, refer to page 8.

NOTE: In most instances, the TCU is OFF when delivered to the dealership and will need to be turned ON during PDI.

  1. With the ignition ON, check whether or not the green LED on the SOS button is illuminated (see Figure 1a).

NOTE: It may be difficult to tell if the green LED is illuminated if the vehicle is outside in bright sunlight.

  • If the green LED is illuminated, the process to turn ON the TCU is complete and no further action is needed.
  • If the green LED is not illuminated, proceed to step 2.
SOS button green LED

Figure 1a

 

  1. Place the vehicle in non-shipping mode (extended storage switch pushed IN).

a. Open the driver’s door and leave it open.

b. With the battery connected and ignition OFF, remove the fuse panel located to the left of the steering wheel.

c. Push the white extended storage switch IN.

d. Turn the ignition ON.

e. Turn the ignition OFF.

f. Wait at least 2 seconds, and then turn the ignition ON.

g. Make sure the extended storage warning message is not displayed in the combination meter/display.

  1. Connect the C-III plus VI to the vehicle.
  2. Set the parking brake and confirm the ignition is ON.
  3. Launch C-III plus on the CONSULT PC.
  4. Select Diagnosis (One System).
Select Diagnosis (One System)

Figure 2a

 

  1. Select Telematics on page 2 of the all systems list.
Select Telematics

Figure 3a

 

  1. Select Work Support.
Select Work Support

Figure 4a

 

  1. Select TCU ACTIVATE SETTING.
  2. Select Start.
Select TCU ACTIVATE SETTING

Figure 5a

 

  1. Select Start.
Select Start

Figure 6a

 

  1. Select ON to turn ON the TCU.
  2. Select END.
Select ON to turn ON the TCU

Figure 7a

 

  1. Select Start.
Select Start

Figure 8a

 

  1. Confirm “On” is displayed in the Current status field.
Confirm “On” is displayed in the Current status field

Figure 9a

 

  1. Check for TCU cellular reception.

 

NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is turned ON.

 

Check TCU cellular reception – Maxima:

 

vehicle icon is white

If vehicle icon is white, vehicle has cellular reception.

 

vehicle icon is gray

If vehicle icon is gray and has a red slash through it, move the vehicle to a different location with good reception.

Check TCU cellular reception

Figure 10a

 

Check TCU cellular reception – Altima, Rogue, Sentra, and Titan:

 

vehicle icon does not have a white slash through it

If vehicle icon does not have a white slash through it, vehicle has cellular reception.

 

vehicle icon does  have a white slash through it

If vehicle icon does  have a white slash through it, move the vehicle to a different location with good reception.

Check TCU cellular reception

Figure 11a

 

  1. Press the Voice Menu button (headset icon) on the Map Screen to initiate a call.
  • If the voice menu is heard, proceed to step 18.
  • If the voice menu is not heard, call SXM support at 1-844-631-2928.
Voice Menu button

Figure 12a

 

  1. End the call by pressing Stop.
End the call by pressing Stop

Figure 13a

 

  1. Turn the ignition OFF.
  2. Pull OUT the extended storage switch to return the vehicle to shipping mode.

 

NOTE:

  • Before delivery, make sure the vehicle is in non-shipping mode (extended storage switch pushed IN). The customer will not be able to enroll in NissanConnectSM Services if the vehicle is in shipping mode.
  • If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Should this occur, the “Turning ON the TCU During PDI” process will need to be performed again.

 

.

When a TCU Needs To Be Replaced

NOTE:

  • For Altima, Maxima, and Titan vehicles ONLY: You MUST have ALL customer keys before beginning this procedure.
  • Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle.
  • The VIN MUST be written to the replacement TCU after installation.
  • The replacement TCU must come from NissaneBay logo North America parts supply.
  1. Connect the C-III plus VI to the vehicle.
  2. Set the parking brake.
  3. Turn the ignition ON.
  4. Launch C-III plus on the CONSULT PC.
  5. Select Diagnosis (One System).
Select Diagnosis (One System).

Figure 1b

 

  1. Select Telematics on page 2 of the all systems list.
Select Telematics

Figure 2b

 

  1. Select Work Support.
Select Work Support

Figure 3b

 

  1. Select TCU ACTIVATE SETTING.
  2. Select Start.
Select TCU ACTIVATE SETTING

Figure 4b

 

  1. Select Start.
Select Start

Figure 5b

 

  1. Select Off to turn OFF the TCU.
  2. Select END.
Select Start

Figure 6b

 

  1. Select SAVE VIN DATA.
  2. Select Start.
Select SAVE VIN DATA

Figure 7b

 

  1. Select Start.

NOTE: If the VIN data cannot be saved, you will have to manually enter the VIN later in this procedure.

Select Start

Figure 8b

 

  1. Select End.
Select End

Figure 9b

 

  1. Remove the TCU from the vehicle.
  • Refer to the Electronic Service Manual (ESM), section AV–Audio, Visual & Navigation System, for removal information.

Step 18 must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed.

  1. Write down the following information:

a) VIN

b) International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU.

c) IMEI Number of the replacement TCU. This number is located on the TCU.

d) Serial Number of the replacement TCU. This number is located on the TCU.   

 

LABEL ON TCU

LABEL ON TCU

Figure 10b

 

  1. Install the replacement TCU into the vehicle.
  • Refer to the ESM, section AV–Audio, Visual & Navigation System, for installation information.
  1. Perform steps 1-7, beginning on page 8, to access Work Support.
  2. Select WRITE VIN (SAVED DATA).

NOTE: If VIN DATA could not be saved in step 15, proceed to Manually Enter VIN Data (if needed) on page 19.

  1. Select Start.
Select WRITE VIN (SAVED DATA)

Figure 11b

 

  1. Select Start.
Select Start

Figure 12b

 

  1. Select End.
Select End

Figure 13b

 

  1. For Altima, Maxima, and Titan vehicles ONLY: Perform Intelligent Key registration for all customer keys.

 

NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped) of NissanConnectSM Services will not function if Intelligent Key registration is not completed.

 

Step 26 must be performed AFTER all customer Intelligent Keys have been registered (step 25, Altima, Maxima, and Titan vehicles ONLY).

  1. Call SiriusXM at 1-844-631-2928. (Hours of operation are listed below.)

During this call:

  • You will be asked for your name, dealership name, and all of the information collected in step 18.
  • The Call Center agent will de-register the original TCU and register the replacement TCU.
  1. Wait for the SiriusXM Call Center agent to call back, confirming TCU registration.
  • This step may take 1-2 hours.
  • TCU registration does not enroll the customer in NissanConnectSM Services.

NOTE: The TCU will not be able to communicate with the NissanConnectSM Services Data Center if step 26 and 27, above, are not completed.

 

SiriusXM Call Center  –  Hours of Operation (Eastern Time Zone)

Monday thru Friday: 8 A.M. – 11 P.M.
Saturday: 8 A.M. – 8 P.M.
Holidays:  8 A.M. – 8 P.M.

 

Step 28 must be performed AFTER the SiriusXM Call Center agent has called back, confirming TCU registration (see step 27, on the previous page).

  1. Turn ON the TCU.

a. Connect the C-III plus VI to the vehicle.

b. Set the parking brake and confirm the ignition is ON.

c. Launch C-III plus on the CONSULT PC.

d. Select Diagnosis (One System).

Select Diagnosis (One System)

Figure 14b

 

e. Select Telematics on page 2 of the all systems list.

Select Telematics

Figure 15b

 

f. Select Work Support.

Select Work Support

Figure 16b

 

g. Select TCU ACTIVATE SETTING.

h. Select Start.

Select TCU ACTIVATE SETTING

Figure 17b

 

i. Select Start.

Select Start

Figure 18b

 

j. Select ON to turn ON the TCU.

k. Select END.

Select ON to turn ON the TCU

Figure 19b

 

l. Select Start.

Select Start

Figure 20b

 

m. Confirm “On” is displayed in the Current status

Confirm “On” is displayed in the Current status field

Figure 21b

 

  1. Check for TCU cellular reception.

 

NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is turned ON.

 

Check TCU cellular reception – Maxima:

 

vehicle icon is white

If vehicle icon is white, vehicle has cellular reception.

 

vehicle icon is gray

If vehicle icon is gray and has a red slash through it, move the vehicle to a different location with good reception.

Check TCU cellular reception

Figure 22b

 

Check TCU cellular reception – Altima, Rogue, Sentra, and Titan:

 

vehicle icon does not have a white slash through it

If vehicle icon does not have a white slash through it, vehicle has cellular reception.

 

vehicle icon does  have a white slash through it

If vehicle icon does  have a white slash through it, move the vehicle to a different location with good reception.

Check TCU cellular reception

Figure 23b

 

  1. Press the Voice Menu button (headset icon) on the Map Screen to initiate a call.
  • If the voice menu is heard, proceed to step 31.
  • If the voice menu is not heard, call SiriusXM support at 1-844-631-2928.
Voice Menu button

Figure 24b

 

  1. End the call by pressing Stop.
End the call by pressing Stop

Figure 25b

 

  1. Turn the ignition OFF.

 

Manually Enter VIN Data 

(If step 15 on page 10 was unsuccessful)

  1. Select WRITE VIN (MANUAL INPUT).
  2. Select Start.
Select WRITE VIN (MANUAL INPUT)

Figure 1c

 

  1. Enter the VIN.

a) Touch the VIN (1ST TIME) input field and type in the VIN.

b) Touch the VIN (2ND TIME) input field and type in the VIN again.

c) Select Start.

Select Start

Figure 2c

 

  1. Select End.
Select End

Figure 3c

 

  1. Perform steps 25-29, beginning on page 13.

NTB15-049g

https://www.nhtsa.gov/recalls?nhtsaId=10075087
https://static.nhtsa.gov/odi/tsbs/2016/SB-10075087-5448.pdf


⬇ Download PDF (3.63 MB)

 

 

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