2016 Nissan Murano

2015-2016 NISSAN MURANO; AUTOMATIC BACK DOOR  DOES NOT OPERATE AND RELATED DTCs

by

SERVICE BULLETIN

Classification:Reference:Date:
BT15-020bNTB15-073bMarch 22, 2016

 

2015-2016 MURANO; AUTOMATIC BACK DOOR  DOES NOT OPERATE AND RELATED DTCs

 

This bulletin has been amended. Changes have been made to all sections.  Please discard previous versions of this bulletin.

 

APPLIED VEHICLES:2015-2016 Murano (Z52)
2016 Murano Hybrid (Z52)

 

IF YOU CONFIRM

The automatic back door does not operate,

and/or

One or a combination of the following DTCs are found stored in the Automatic Back Door Control Module (ABD CU):

  • B2426-29 (SPINDLE SENSOR LH)
  • B2427-29 (SPINDLE SENSOR RH)
  • B2416-1E (TOUCH SEN R OPEN)
  • B2417-1E (TOUCH SEN L OPEN)
  • B242A-13 (CLSR CONDITION)

 

ACTION

  1. Check the battery voltage (engine not running).
  • Make sure battery voltage is between 12 and 15.5 volts.
  • Charge or replace the battery as needed.
  1. For 2015 Murano Only: Refer to page 9, step 13 in the Service Procedure to confirm if ABD CU reprogramming is needed.
  • Reprogram the ABD CU, if needed.
  • If the ABD CU is reprogramed, also perform Automatic Back Door Manual Configuration.
  1. Perform Automatic Back Door Calibration (see page 22).
  2. Erase all DTCs.
  3. For 2015 Murano Only: If reprogramming was done, inform the customer of changes in automatic back door operation (see page 3, and also Owner’s Manual pages at the end of this bulletin.

 

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

 

Automatic Back Door Operation Changes After Reprogramming

For 2015 Murano Only: Automatic back door operation will change if the ABD CU is reprogrammed. Refer to the table below for the explanation of these changes.

Operating Back Door With: Before Reprogramming After Reprogramming
Instrument Panel Switch Press once, back door opens. Press again before back door completely opens, back door reverses (closes).Press once, back door opens. Press again, back door stops. Press again, back door reverses (closes).
Request Switch (1) and Liftgate (back door) Switch (2) Press request switch, back door opens. Press back door switch with back door still opening, back door stops. Press again, back door continues to open.Press request switch, back door opens. Press back door switch with back door still opening, back door stops. Press again, back door reverses (closes).
Liftgate (back door) Switch (with back door open) Press once, back door closes. Press again before back door completely closes, back door reverses (opens) (3).Press once, back door closes. Press again before back door completely closes, back door stops. Press again, back door reverses (opens).
Intelligent Key Press button, back door opens. Press again before back door completely opens, back door reverses (closes).Press button, back door opens. Press again, back door stops. Press again, back door reverses (closes).
Automatic Back Door Operation A chime sounds three times before the back door starts to move, open or close. The hazard warning lights flash at the beginning of open or close operation.The chime sound operation remains the same. No hazard warning light flash during operation.
Automatic Back Door Calibration Hazard warning lights flash. No chime sound. Back door movement is slower than normal operating speed.Hazard warning lights  do not flash. Remainder of operation does not change.

 

 

(1) The request switch being operated is located above the rear license plate. 

(2) The back door switch is located at the bottom left of the back door. 

(3) When the back door closes too much to press the back door switch again and instead the request switch is pressed, the back door stops. Press the request switch again and the back door will reverse (open).

 

SERVICE PROCEDURE

Battery Voltage Check

  1. Check the battery voltage.
  • Make sure battery voltage is between 12 and 15.5 volts (engine not running).
  • Charge or replace the battery as needed.

 

ABD CU Reprogramming (for 2015 Murano only)

NOTE:

  • Refer to page 9, step 13 to confirm if ABD CU reprogramming is needed.
  • If ABD CU is not needed, make sure to perform Automatic Back Door Calibration (see page 22) and erase all DTCs.

 

  1. Before starting: 
  • Make sure the back door is fully closed.
  • ASIST on the CONSULT PC has been synchronized to the current date.
  • All CONSULT related software updates (if any) have been installed.

 

NOTE: The CONSULT PC automatically gets all reprogramming software during ASIST synchronization.

 

CAUTION:

 

  • Connect the GR8 to the vehicle 12 volt battery and set to ECM power supply mode. If the vehicle battery voltage drops below 12.0V or rises above 15.5V during reprogramming, the ABD CU may be damaged.
  • Be sure to turn OFF all vehicle electrical loads. If a vehicle electrical load remains ON, the ABD CU may be damaged.
  • Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted and the ABD CU may be damaged.
  • Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC during reprogramming, reprogramming may be interrupted and the ABD CU may be damaged.

 

  1. Once all ASIST and CONSULT related updates have been performed, attach the CONSULT PC to the vehicle.
  • Connect the plus VI to the vehicle.
  • Connect the AC adapter to the CONSULT PC.
  1. Turn ON the CONSULT PC, and then open CONSULT III plus (C-III plus).

 

NOTE: Make sure all applications other than C-III plus are closed.

 

  1. Press the ignition switch twice without depressing the brake pedal.
  • The meter and gauges will illuminate.

 

CAUTION: Do Not start the engine, the ABD CU may be damaged.

 

NOTE: Make sure ALL accessories are turned OFF.

 

  1. Wait for the plus VI to be recognized.
  • The serial number will display when the plus VI is recognized.
  1. Go to Re/programming, Configuration.
Go to Re/programming, Configuration

Figure 1

 

  1. Check the box for Confirmed Instructions after viewing and reading all precautions, and then select Next.
select Next

Figure 2

 

  1. If the screen in Figure 3 appears, select Automatic Selection (VIN).
select Automatic Selection (VIN)

Figure 3

 

  1. Verify the VIN or Chassis # matches that of the vehicle.
  • If the correct VIN is displayed, select Confirm.
select Confirm

Figure 4

 

  1. Select Confirm
Select Confirm again

Figure 5

 

  1. Select AUTO BACK DOOR.
  • Use the arrows if needed to scroll and access AUTO BACK DOOR.
Select AUTO BACK DOOR

Figure 6

 

  1. Wait for System Call to complete, and then select Reprogramming.
select Reprogramming

Figure 7

 

  1. When you get to the screen shown in Figure 8, confirm reprogramming applies as follows:

a. Find the ABD CU P/N and write it on the repair order.

 

NOTE: This is the current ABD CU P/N.

ABD CU P/N

Figure 8

 

b. Compare the P/N you wrote down to the number in Table A

  • If there is a match, the reprogramming applies. Go to step 13c.
  • If there is not a match, this reprogramming is not needed. Go to Automatic Back Door Calibration on page 22.

 

Table A

CURRENT P/N: 284G0-
5AA0A

 

c. If there is a P/N match as specified above, select Save, and then continue with the reprogramming procedure on the next page.

 

  1. Use arrows (if needed) to view and read all precautions.
  2. Check the box confirming the precautions have been read.
  3. Select Next.
Select Next

Figure 9

 

NOTE: In some cases, more than one new P/N for reprogramming is available.

  • In this case, the screen in Figure 10 will display.
  • Select and use the reprogramming option that does not have the message “Caution! Use ONLY with NTBXX-XXX”.

 

  •  If you get this screen and it is blank (no reprogramming listed), it means that there is no reprogramming available for this vehicle. This bulletin does not apply or it has already been done.
no reprogramming available

Figure 10

 

  1. Verify the Current Part Number matches the P/N written down in step 13 and the Part Number After Repro/programming is different, then select Next.
Verify the Current Part Number matches the P/N

Figure 11

 

  1. If the screen in Figure 12 appears, first select Delete, then Confirm, and then Other Operation.
  • This will erase the Saved Data List and restart the reprogram from page 8, step 12. You must go back to step 12.
  • If no Saved Data List is stored, Figure 13 on the next page will be displayed. Proceed to step 19.
select Delete, then Confirm, and then Other Operation

Figure 12

 

  1. Confirm battery voltage is correct, and then select Next.

 

NOTE: Battery voltage must stay within the specified range to make the indicator turn green.

select Next

Figure 13

 

  1. With battery voltage OK (green), select Start.
  • The reprogramming process begins when Start is selected.

 

NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay within 12 volts and 15.5 volts.

select Start

Figure 14

 

  1. Wait for both bar graphs to complete.
Wait for both bar graphs to complete

Figure 15

 

  1. When the screen in Figure 16 displays, reprogramming is complete.

 

NOTE: If the screen in Figure 16 is not displayed (which indicates reprogramming did not complete), refer to the information on the next page.

 

  1. Select Next, and then wait for System Call to complete.
Select Next

Figure 16

 

Control Unit Recovery:

Do not disconnect plus VI or shut down C-III plus if reprogramming does not complete.

If reprogramming does not complete and the “!?” icon displays as shown in Figure 17:

  • Check battery voltage (12.0–15.5 V).
  • Ignition is ON, engine OFF. Ready Mode is OFF.
  • External Bluetooth® devices are OFF.
  • All electrical loads are OFF.
  • Select retry and follow the on screen instructions.
  • “Retry” may not go through on the first attempt and can be selected more than once.
reprogramming does not complete and the “!?” icon

Figure 17

 

If reprogramming does not complete and the “X” icon displays as shown in Figure 18:

  • Check battery voltage (12.0 – 15.5 V).
  • CONSULT A/C adapter is plugged in.
  • Ignition is ON, engine OFF. Ready Mode is OFF.
  • Transmission is in Park.
  • All C-III plus / VI cables are securely connected.
  • All C-III plus updates are installed.
  • Select Home, and restart the reprogram procedure from the beginning.        
reprogramming does not complete and the “X” icon

Figure 18

 

  1. Erase all DTCs as follows:

a. Turn the ignition OFF

b. Turn the ignition ON.

c. Wait for DTC erase to complete.

Turn ignition from ON to OFF, and then back to ON

Figure 19

 

  1. Verify the part number has changed (before and after reprogramming part numbers should be different).

a. Print a copy of the screen in Figure 20 by selecting Print.

b. Attach the copy to the repair order.

c. Once a copy has been printed, select Confirm.

select Confirm

Figure 20

 

  1. After Confirmation has completed, select Home.
select Home

Figure 21

 

Go to Automatic Back Door Manual Configuration on the next page.

 

Automatic Back Door Manual Configuration

(Perform ONLY if reprogramming was done)

  1. Select Re/programming, Configuration.
Select Re/programming, Configuration

Figure 22

 

  1. Check the box for Confirmed Instructions, and then select Next.
Check the box for Confirmed Instructions, and then select Next

Figure 23

 

  1. If the screen in Figure 24 appears, select Automatic Selection (VIN).
select Automatic Selection (VIN)

Figure 24

 

  1. Verify the VIN or Chassis # matches that of the vehicle.
  • If the correct VIN is displayed, select Confirm.
select Confirm

Figure 25

 

  1. Select Confirm again.
Select Confirm again

Figure 26

 

  1. Select AUTO BACK DOOR.
  • Use the arrows if needed to scroll and access AUTO BACK DOOR.
Select AUTO BACK DOOR

Figure 27

 

  1. Select Manual Configuration.
Select Manual Configuration

Figure 28

 

  1. Select Next.
Select Next

Figure 29

 

  1. Select OK.
Select OK

Figure 30

 

  1. Select End.
Select End

Figure 31

 

Go to Automatic Back Door Calibration on the next page.

 

Automatic Back Door Calibration

NOTE: The operating characteristics of automatic back door calibration changes after reprogramming. See page 3 for details.

  1. Calibrate the automatic back door.

a. Open the automatic back door by pressing the request switch (above rear license plate).

NOTE: Once the automatic back door is fully open, two long confirmation beeps will sound.

 

b. Close the automatic back door by pressing the back door switch (located at bottom left of back door).

NOTE: The automatic back door can be closed manually instead of using the request switch.

 

Back Door Open Position Setting Function

  1. Adjust the back door to fully open by performing Back Door Open Position Setting Function.
  • Refer to the ESM, section DLK-Door & Lock, for Back Door Position Setting Function.
  • Inform the customer that the back door has been set to the full open position. If they desire a different position, it will have to be reset.

Verify the automatic back door works properly.

 

For 2015 Murano Only: Owner’s Manual Corrected Pages

Go to pages 24-26 in this bulletin, print them, and then:

  • Put them into the customer’s Owner’s Manual, or
  • Give them to the customer and ask the customer to put them into their Owner’s Manual.
    • These pages go in the 2015 MURANO OWNER’S MANUAL, section 3-Predriving checks and adjustments. They replace pages 3-23, 3-24, and 3-25.

 

CLAIMS INFORMATION

Submit a Primary Part (PP) type line claim using the following claims coding:

DESCRIPTIONPFPOP CODESYMDIAFRT
Check/Clear DTCs and perform Back Door Calibration284G0-5AA1ABX5RAAZE320.2*

 

*FRT allows adequate time to access DTC codes and reprogram. No other diagnostic procedures subsequently required. Do NOT claim any Diagnostic Op Codes with this claim.

 

On the Same repair line

If needed:

DESCRIPTIONOP CODEFRT
Test and Charge BatteryGB18AA(1)

 

(1) Reference the current NissaneBay logo Warranty Flat Rate Manual and use the indicated flat rate time.

 

If needed:

DESCRIPTIONOP CODEFRT
Test and Charge BatteryGB18AA(1)
Replace BatteryGB181A(1)

 

(1) Reference the current NissaneBay logo Warranty Flat Rate Manual and use the indicated flat rate time.

 

If needed (for 2015 Murano Only):

DESCRIPTIONPFPOP CODESYMDIAFRT
Auto Back Door Programming284G0-5AA1ABX5AAAZE320.4*

 

* FRT allows adequate time to access DTC codes and reprogram. No other diagnostic procedures subsequently required. Do NOT claim any Diagnostic Op Codes with this claim.

Pre-driving checks and adjustments

Pre-driving checks and adjustments

Pre-driving checks and adjustments

NTB15-073b

https://www.nhtsa.gov/recalls?nhtsaId=10075089
https://static.nhtsa.gov/odi/tsbs/2016/SB-10075089-5448.pdf
NTB15-073b

⬇ Download PDF (3.56 MB)

 

 

Reprogramming

J2534-1 Re/Programming

 

Tutorial for Purchasing NERS Software

Software updated April 26, 2019 to version # 04.03.00. It is recommended the latest version of NERS be installed before connecting to a vehicle.

This NERS software supports reprogrammable Engine and Transmission control units from 1999 to 2019 model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a NissaneBay logo validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For Engine and Transmission control unit reprogramming and VIN writing capability on 2020 MY & newer, please use CONSULT-III plus or CONSULT-III plus R2R software.

Vehicle reprogramming requires the use of the following:

  • NissaneBay logo validated J2534-1 device
  • NissaneBay logo ECU Reprogramming Software (NERS)
  • Personal computer running Windows XP (SP2 or later) or Windows 7 or 10 64Bit
  • Applicable reprogram file

 

NissaneBay logo tested and validated the below listed devices. NissaneBay logo does not recommend the use of any other J2534-1 device not listed here.

Manufacturer Models
Actia PassThru +XS
Autel MaxiFlash Elite (with firmware v3.01)
Bosch Mastertech VCI (SFP v5.11.9)
Dearborn Group VSI-2534
Drew Technologies/OPUS IVS CarDAQ Plus, CarDAQ M, Mongoose ISO/CAN
Hella Gutmann Solutions Mega Macs 42 SE (DT VCI), Mega Macs 66 (DT66)
Texa TEXA Navigator TXTs Series

Click the below link to purchase NERS diagnostic software.

Purchase NERS Software

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will no longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

 

When you purchase a J-2534 reprogramming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

Please Note that J2534-1 supports reprogramming on 1999 MY and later vehicles.

 

How to find the proper J-2534 Reprogramming ECU file:

In order for you to locate the proper ECU file, you will need to look up the applicable Technical Services Bulletin(TSB) for your vehicle. Instructions in the TSB will pinpoint and advise you of the ECU part # to enter below.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: NissaneBay logo and InfinitieBay logo vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their NissaneBay logo or InfinitieBay logo Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 

September 2013, NissaneBay logo and InfinitieBay logo began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.

When you purchase a J-2534 Blank programming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

 

How to find the proper J-2534 Blank Programming ECU file:

  • Obtain the blank ECU part number when you purchase the replacement ECU. NissaneBay logo’s and InfinitieBay logo’s parts catalog provides both the blank ECU part number and the ROM-DATA ID part number (after programming part number) to be used. Enter this blank ECU part number in the field below.

or

  • Using C-III plus software, retrieve the blank ECU part number from the new ECU. Enter this blank ECU part number in the field below.

Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.

  • Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: NissaneBay logo and InfinitieBay logo vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their NissaneBay logo or InfinitieBay logo Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 

www.nissaneBay logo-techinfo.com

 

 

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Opus IVS Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
345 Reviews
Opus IVS Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
  • Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
$575.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 6
Launch X431 PRO3 V+ Elite, 2026 SmartlinkC 2.0 Bidirectional Scan Tool with J2534 Portocol, HD Trucks Scanner, 10.1 inch, Topology Map, 60+Service, Online Code, CANFD/DoIP/D-PDU, FCA, 2 Yrs Update
109 Reviews
Launch X431 PRO3 V+ Elite, 2026 SmartlinkC 2.0 Bidirectional Scan Tool with J2534 Portocol, HD Trucks Scanner, 10.1 inch, Topology Map, 60+Service, Online Code, CANFD/DoIP/D-PDU, FCA, 2 Yrs Update
  • [2026 X431 PRO3 V+ Elite] A great value for the X431 series that differs from similar diagnostic tools by adding: 1) J2534 protocol for over $800 in savings; 2) CANFD/DOIP support for enhanced communications; 3) Configuration of over $900 worth of HD(heavy truck) modules, needed purchase HD diagnostic software by HD vehicle model for use.; 4) A 10.1 inch Gorilla screen with 1280*800 resolution and 80% more touch screen sensitivity
  • [J2534 Protocol Scan Tool] The J2534 Direct Access Device can be used as a factory scanning tool at no cost to you, saving you over $2,000. You can easily expand your ECU protocol capabilities for Toyota, Honda, VW, BMW, Ford, GM, Chrysler, Mercedes-Benz and more. The LAUNCH X431 PRO3 V+ ELITE Scan Tool is equipped with the newly upgraded smartlinkC V2.0. smartLinkC is a communication interface that supports the J2534 specification. It can also be used as a J2534 PassThru device to implement the J2534 protocol with a PC that has OEM diagnostic software installed.The J2534 protocol is the only way to solve problems ranging from drivability and power loss to poor fuel economy
  • [Top Hardware Configuration, Upgraded Version of V+] LAUNCH Diagnostic Scanner adopts Android 10.0 OS; CPU is 4-core processor with 2.0 GHz, which greatly improves the speed of running multi-tasks. 2.4GHz/5GHz; 6300mAh/7.6V ultra-large capacity battery; 10.1 inch Gorilla screen, sunlight readable, 8MP camera; Auto VIN; 4GB+64GB storage; 20x transfer rate to save more vehicle files and customer data; New TYPE A interface to connect expansion tools such as oscilloscopes, sensors, etc.; Supports more than 25 software languages such as EN, DE, FR, SP and JP
  • [60+ Reset 3000+ Active Test] Full Bi-Directional Scan Tool quickly detects problems and guides repairs based on the response of actuators such as air conditioning clutches, windows, doors, mirrors and more. With the touch of a finger, you can easily send command signals from the scanner to a variety of modular actuators, testing component integrity and functionality in minutes or even seconds to determine if a replacement or repair is needed. In addition, the machine enjoys 60+ special services such as oil reset, ABS brake bleed, EPB, SAS, BMS, suspension, injector reset and more, and undergoes rigorous field testing to ensure availability
  • [Unrivaled Coverage, Over 200 Vehicle Brands] LAUNCH X431 PRO3 V+ Elite Automotive Scanner is suitable for over 200 vehicle brands, including commercial vehicles and new energy vehicles. This professional car scanner supports: 1) J2534/D-PDU protocol for HD trucks; DoIP/CANFD for Land Rover/Jaguar, BMW F/G chassis, GM, etc.; 2) FCA Autoauth, covering 2018+ Chrysler/Dodge/Fiat, etc. New/old models, all covered. Includes frequently updated vehicle software and car coverage for faster support of other new models
$1,439.00 −$190.00 $1,249.00
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2026-06-13 / Affiliate links / Images from Amazon Product Advertising API

 

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