VOLUNTARY SAFETY RECALL CAMPAIGN 2019 INFINITI QX50; RIGHT (PASSENGER) KNEE AIR BAG MODULE

NHTSA Campaign Number: 18V593
Manufacturer Nissan North America, Inc.
Components AIR BAGS
Potential Number of Units Affected 1,671

 

Air Bag Trim Separation during Deployment

If the passenger-side knee air bag cover detaches during deployment, it can increase the risk of injury.

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2019 INFINITI QX50 vehicles. In the event of a crash in very cold temperatures, the trim cover may separate unexpectedly from the passenger-side knee air bag module instead of splitting at the trim cover tear seam as designed.

 

Remedy

INFINITI will notify owners, and retailers will replace the passenger-side knee air bag module, free of charge. The recall is expected to begin October 22, 2018. Owners may contact INFINITI customer service at 1-800-662-6200.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Infinity has a Recall


CAMPAIGN BULLETIN

Right (Passenger) Knee Airbag Module
Voluntary Safety Recall Campaign

 

Reference: PC644
Date: September 7, 2018

 

Attention: Retailer Principal, Sales, Parts and Service Managers

IMPORTANT:  It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.

 

Affected Models/Years: Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
MY2019 QX50 (J55) 1,671 1,318 August 22, 2018 YES

 

***** Campaign Summary *****

INFINITI is conducting a voluntary recall campaign on specific 2019 QX50 vehicles, which were previously placed on a Quality Assurance Hold on August 22, 2018, to replace the right (passenger) knee airbag module with a new module.

In very cold temperatures, the trim cover may separate from the passenger-side knee airbag module during deployment, instead of splitting at the trim cover tear seam as designed, potentially increasing the risk of injury to passenger occupants.

 

***** What Retailers Should Do *****

  1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History – Open Campaign  I.D. PC644
    • Refer to IPSB 15-286 for additional information
  • Please continue to check newly arriving inventory for campaign applicability.
  1. Retailers should not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been repaired.
    • Retailers should not use INFINITI Courtesy Vehicles subject to this recall until repaired
  1. Retailers should use ITB18-030 to remedy affected vehicles in retailer inventory. Once repaired, retailers should submit the claim, using the claims coding provided, and release the vehicle.

 

***** Release Schedule *****

Parts
  • Parts are on restriction.  INFINITI has developed an automatic parts shipment to provide retailers with enough parts to expedite repair of new inventory vehicles subject to stop sale
    • Shipments will arrive at retailers between September 7, 2018 and

September 13, 2018

  • 985R1-5NA8A – Black Module
  • 985R1-5NR8A – Beige Module
  • 985R1-5NS8A – White Module

NOTE:  Parts may arrive via multiple shipments.

Retailers can place an SVC order via DBS beginning Monday, September 17, 2018 for any affected retailed or remaining new vehicle inventory needs.

Special Tools
  • CONSULT III
  • J-52352 USB Bar Code Scanner

Retailers have already been sent J-52352 via another campaign activity.  Additional tools are available via TechMate @ 1-800-662-2001

Repair
  • ITB18-030
Owner Notification INFINITI will begin notifying owners of all potentially affected vehicles in September 2018 via U.S. Mail.

 

***** Retailer Responsibility ***** 

It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department.  This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory.  If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.

 

Frequently Asked Questions (FAQ): 

Q: Is this a stop sale?
A. Yes.
Q: Is this a safety recall campaign?
A. Yes.
Q: What is the reason for this Voluntary Safety Recall Campaign?
A. In very cold temperatures, the trim cover may separate from the right (passenger) knee airbag module during deployment, instead of splitting at the trim cover tear seam as designed increasing the risk of injury to passenger occupants.
Q: What will be the corrective action?
A. For affected vehicles, retailers will replace the right (passenger) knee airbag module with a new module.
Q: How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, should take approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q: When will vehicle owners be notified?
A. INFINITI will begin notifying owners of all potentially affected vehicles in September 2018 via U.S. Mail.
Q: Are parts readily available?
A. Yes. However, parts are on restriction. INFINITI has developed an automatic parts shipment to provide retailers with enough parts to expedite repair of new inventory vehicles subject to stop sale. Shipments will arrive at retailers between September 7, 2018 and September 13, 2018.

Retailers can place an SVC order via DBS beginning Monday, September 17, 2018 for any affected retailed or remaining new vehicle inventory needs.

Q: Is my vehicle safe to drive?
A. INFINITI strongly recommends that if your vehicle is confirmed to be affected, you have this safety recall repair performed as soon as possible. Please contact your retailer as soon as possible to schedule an appointment.  In the meantime, do not allow passengers to ride in the front passenger seat.
Q: Will a rental vehicle be provided while the retailer is servicing the vehicle?
A. Rental is available for this campaign, upon client request.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $180 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required
Q: I have lost confidence in the vehicle.  Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q: Is there anything owners can do to mitigate the condition?
A. No.
Q: Is there any charge for the repair?
A. No, the remedy will be performed for the client free of charge for parts and labor.
Q: Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign.

For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.

Q: What model year vehicles are involved?
A. Certain 2019 INFINITI QX50 vehicles within a specific production range are affected.
Q: Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. No.

 


ITB18-030

September 6, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCRIT-18V593-4906.pdf

Download (PDF, 1.48MB)


PC644

September 7, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V593-9154.pdf

Download (PDF, 252KB)


DEFECT INFORMATION REPORT

September 6, 2018

https://static.nhtsa.gov/odi/rcl/2018/RMISC-18V593-4984.pdf

Download (PDF, 64KB)


Recall Acknowledgement

September 24, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V593-4354.pdf

Download (PDF, 64KB)


 

Bestseller No. 1
Chemical Guys Leather Cleaner and Conditioner Complete Leather Care Kit (16 oz) (2 Items)
  • Complete kit to clean and condition leather
  • Easily wipe away contaminants without harming leather
  • pH balanced for the most efficient cleaning
  • Penetrates the pores of leather to lift and suspend dirt and oils
  • Leaves no residue like soaps and will not contribute to fiber deterioration
SaleBestseller No. 2
Leather Cleaner by Leather Honey: The Best Leather Cleaner for Vinyl and Leather Apparel, Furniture, Auto Interior, Shoes and Accessories. Concentrated Formula Makes 32 Ounces When Diluted!
  • MADE IN THE USA by a small family business that specializes in the best leather cleaner and conditioner on the market. Millions of happy customers.
  • CONCENTRATED FORMULA means great value each four-ounce bottle makes up to 32 ounces of leather cleaner when diluted with water.
  • QUICKLY AND GENTLY CLEANS all types of leather and vinyl, removing dirt, oil, tough stains and grime. Non-toxic leather cleaner is perfect for every leather product, including saddles and tack, automotive interiors, furniture, handbags, shoes and jackets. Not for use on suede.
  • UNLIMITED 100% SATISFACTION GUARANTEE. If you're not happy with any of our products, simply return them for a full refund of your purchase price!
  • SPECIALLY FORMULATED to work with Leather Honey Leather Conditioner, the #1 best-selling leather care product on Amazon.
SaleBestseller No. 3
Weiman Leather Cleaner and Conditioner for Furniture - 22 Ounce - Cleans Conditions and Restores Leather Surfaces - UV Protectants Help Prevent Cracking or Fading of Leather Car Seats, Shoes, Purses
  • Simple & Non-Toxic - Condition & protect in one simple step to maintain any finished leather surface
  • Use On - Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags
  • Protect - UVX - Sunscreen protects all types of leather from sun damage, fading, drying & cracking
  • Restore - Safely removes dirt, soil & residue to soften, strengthen & moisturize neglected leather
  • Recommended - Finished leather surfaces including car interior shoes boots briefcases handbags & coats
SaleBestseller No. 4
Meguiar's G10916 Gold Class Rich Leather Cleaner & Conditioner - 15.2 oz.
  • All-in-one leather treatment cleans, conditions and protects for complete leather care in one easy step
  • Gentle leather cleaners safely and effectively remove dirt and grime
  • UV protection helps prevent premature aging, drying, cracking and fading
  • Premium leather conditioners and aloe provide nourishment for soft, supple leather
  • Non-greasy formula cleans and protects without leaving a white residue
Bestseller No. 5
TriNova Leather Cleaner for Couch, Car Interior, Bags, Jackets, Saddles. Safe for use in Home or Car, Microfiber Included 18oz
  • Safe for many surfaces - Will also work on durablend, vinyl, compound, saffiano, faux and other leather or leather-like surfaces.
  • Easy to use - simply spray on and wipe off to eliminate almost any surface stain and give new life to your leather.
  • Effective and Safe - Works to remove dirt, debris, stains, and grime without using harsh chemicals.
  • Premium Formula - Developed by leather experts to deliver top quality results.
  • Extend the Life of Your Leather - Routine cleaning and conditioning can help quality leather goods to last a lifetime
SaleBestseller No. 6
CarGuys Super Cleaner - Effective All Purpose Cleaner - Best for Leather Vinyl Carpet Upholstery Plastic Rubber and Much More! - 18 oz Kit
  • - THE HYPE IS REAL! - Are you tired of using cleaners that work, but not as good as you expected?! You won't experience that here! Our newly formulated multisurface cleaner is made with the newest advancements in nano-technology to effectively lift away dirt and grime at the molecular level. No more wasting time and energy with nonsense products made with old science and technology!
  • - REPLACE YOUR CABINET OF CHEMICALS! - Do you get confused by all the different types of cleaning supplies that are available? It gets frustrating fast! Just cleaning your vehicle requires some special deep stain remover, a chemical solvent to get rid of bug and tar, a separate floor mat and inner dash cleaner.. and the list goes on and on! Keep it simple with one multipurpose product, CarGuys Super Cleaner... the KING OF ALL CLEANERS !
  • - SUPER CLEAN ANY SURFACE! - This multi surface product works on absolutely every interior or exterior surface except glass and delicate instrument panel screens! That means this ONE PRODUCT will clean upholstery , fabric , canvas , leather , vinyl , plastic , rubber , bird poop , grease , tree sap , metals , wood trim and so much more! This is the most versatile multi-purpose cleaner on the market!
  • - CLEAN FINISH, NO GLOSS! - Stop purchasing inferior products that claim to clean and protect! These products never clean good enough, and they leave behind a cloudy, tacky, thin and greasy film. That's because the cleaning agents affect the conditioner, resulting in both a bad cleaner and protectant! The correct way is to use a great cleaner, then if you want to, finish with a proper UV guard. Our product is that first step to bringing back that new clean touch, just like the day you bought it!
  • - WHAT IF I'M NOT HAPPY? - There is nothing on the market like this stuff! We believe that this is the ABSOLUTE BEST all around cleaner on the market!! If you don't agree, there's no fine printing to read and no gimmicks here! Get in contact with us ANYTIME after your purchase and we will provide a FULL REFUND! So what are you waiting for?! CLICK 'Add to Cart' NOW, 100% RISK FREE!
Bestseller No. 7
Lexol Leather Conditioner and Leather Cleaner Kit, Use on Car Leather, Furniture, Shoes, Bags, and Accessories, Quick & Easy Two-Step Regimen, 8 oz Bottles, Includes Two Application Sponges
  • Easily clean and condition leather to renew its appearance and prolong suppleness with this 2-step Lexol Leather Regimen Kit
  • Kit contains: (1) 8 oz. bottle of All Leather Deep Cleaner, (1) 8 oz. bottle of All Leather Deep Conditioner, and 2 Premium Applicator Sponges
  • Cleaner restores and revives leather by lifting dirt and oils, allowing them to be easily wiped away
  • Conditioner contains fine oil droplets that nourish, restore flexibility, and protect leather against cracking without leaving greasy residue
  • Easy-to-use cap dispenses the right amount of product for car interior, leather furniture, briefcases, shoes, jackets, baseball gloves, and softball gloves
SaleBestseller No. 8
Leather Honey Leather Conditioner, Best Leather Conditioner Since 1968. For Use on Leather Apparel, Furniture, Auto Interiors, Shoes, Bags and Accessories. Non-Toxic and Made in the USA!
  • OUR LEATHER CONDITIONER WAS INVENTED ALMOST 50 YEARS AGO WITH MILLIONS OF HAPPY CUSTOMERS. Same time-tested formula used today!
  • ONE TREATMENT LASTS SIX MONTHS OR LONGER. Deeply penetrates into the leather's pores to protect new leather and rejuvenate old leather. Softens, moisturizes and promotes flexibility leaving your leather feeling and looking beautiful! A little goes a long way; no need to reapply monthly as with other products.
  • THIS LEATHER CONDITIONER PROLONGS THE LIFE OF ALL TYPES OF LEATHER, including leather furniture and upholstery, automobile and motorcycle seats, boots, gloves, purses, saddles and tack. Non-toxic, non-solvent, not sticky, no odor and does not contain silicone. Water, snow and rain repellent formula. Not for use on suede or faux leather/vinyl.
  • UNLIMITED 100% SATISFACTION GUARANTEE. If you're not satisfied, return the product at any time for a full refund.
  • A LEATHER CONDITIONER THAT IS MADE IN THE USA by a small family business owned by the grandchildren of the original inventor. Use with Leather Honey Leather Cleaner, also available on Amazon!
SaleBestseller No. 9
Weiman Leather Cleaner and Conditioner Trigger - 12 Ounce
  • Simple & Non-Toxic - Condition & protect in one simple step to maintain any finished leather surface
  • Use On - Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags.
  • Protect - UVX - Sunscreen protects all types of leather from sun damage, fading, drying & cracking.
  • Restore - Safely removes dirt, soil & residue to soften, strengthen & moisturize neglected leather.
  • Recommended - Finished leather surfaces including car interior shoes boots briefcases handbags & coats
Bestseller No. 10
Weiman Leather Cleaner Kit - Non-Toxic Restores Leather Surfaces - Ultra Violet Protectants Help Prevent Cracking or Fading of Leather Furniture, Car Seats, Shoes
  • Simple & Non-Toxic - Condition & protect in one simple step to maintain any finished leather surface
  • Use On - Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags.
  • Protect - UVX - Sunscreen protects all types of leather from sun damage, fading, drying & cracking.
  • Restore - Safely removes dirt, soil & residue to soften, strengthen & moisturize neglected leather.
  • Recommended - Finished leather surfaces including car interior shoes boots briefcases handbags & coats

Last update on 2019-07-21 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-07-21 / Affiliate links / Images from Amazon Product Advertising API

Leave A Comment

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.