NHTSA Campaign Number: 18V915
Manufacturer Nissan
North America, Inc.
Components LATCHES/LOCKS/LINKAGES, STRUCTURE
Potential Number of Units Affected 341,003
Rear Door May Open When Window Is Lowered
If the rear passenger door opens while the vehicle is moving, the rear passengers have an increased risk of injury.
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 Altima vehicles, previously remedied under recall number 17V-040. The door latch-lock cable may not have been routed properly in the rear door when the remedy was applied. As a result, the cable may interfere with the window regulator causing the rear passenger door to unlatch and inadvertently open without warning when the window is lowered.
Remedy
Nissan will notify owners, and dealers will secure the latch-lock cables in the correct position using the new remedy procedure, free of charge. The recall began February 5, 2019. Owners may contact Nissan customer service at 1-800-647-7669.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
CAMPAIGN BULLETIN
SAFETY RECALL |
Rear Door Latch/Lock Cable Routing
Voluntary Safety Recall Campaign
Reference: PC675
Date: February 1, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
|
UPDATE February 1, 2019 |
The announcement from January 11, 2019 has been revised to include:
|
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
|---|---|---|---|---|
| MY2015-17 Altima (L33) | 341,003 | NA | December 20, 2018 |
YES |
Previous recall campaign (PC540) is superseded and replaced by PC675 in Service Comm.
***** Campaign Summary *****
Nissan is revising the remedy procedure for the rear door latch-lock cable recall I.D. PC540 (NHTSA I.D. 17V-040) on certain Model Year 2015-2017 Nissan Altima (L33) vehicles, and is issuing a new Recall Campaign I.D. PC675. Previous Recall Campaign PC540 is superseded. All affected owners will be notified to have the updated remedy performed.
On some previously remedied vehicles, the latch-lock cable may not have been routed properly in the rear door during the original recall repair process. The new remedy procedure includes steps to perform or verify correct latch-lock cable routing and additional steps to secure the door latch-lock cable to prevent interference with the window regulator.
Nissan is committed to a high level of customer safety, service, and satisfaction and are working with dealers to provide an outstanding ownership experience.
***** What Dealers Should Do****
- Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History Campaign I.D. PC675.
- New vehicles in dealer inventory can be also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 15-460 for additional information
- New vehicles in dealer inventory can be also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
- Dealers should use NTB17-012a to correct any vehicles subject to this campaign.
- If the vehicle was previously remedied under campaign I.D. PC540, the technician will verify the door latch-lock cable is routed properly, and if necessary, correct the routing of the cable before securing it using the additional steps.
- If the vehicle was not previously remedied under PC540 (~43,700 vehicles), the technician will use the revised procedure to properly route and secure the door latchlock cable to prevent interference with the window regulator.
- Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.
| Parts |
NOTE: Dealers should follow the procedure to identify if additional parts are necessary.
|
| Repair |
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| Owner Notification | Nissan will begin notifying owners of all potentially affected vehicles in February, 2019 via U.S. Mail. |
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
| Q. | Is this a safety recall? | |||||||||
| A. | Yes, a Stop Sale is in effect.
| |||||||||
| Q. | What is the reason for safety recall? | |||||||||
| A. | Nissan is revising the remedy procedure for the ongoing rear door latch-lock cable recall I.D. PC540 (NHTSA I.D. 17V-040) on certain Model Year 2015-2017 Nissan Altima (L33) vehicles sold in the USA, Canada, Mexico and other countries. All affected owners will be notified to have the updated remedy performed.
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| Q. | What is the possible effect of the condition? | |||||||||
| A. | If the door lock cable interferes with the window regulator, the rear passenger doors may unlatch and inadvertently open when the rear power windows are lowered. If the rear passenger doors inadvertently open while the vehicle is in motion, it may increase the risk of injury to the rear passengers.
| |||||||||
| Q. | What will be the corrective action for this voluntary safety recall campaign? | |||||||||
| A. | If the vehicle was previously remedied under campaign I.D. PC540, the technician will verify the door latch-lock cable is routed properly, and if necessary, correct the routing of the cable before securing it using the additional steps.
If the vehicle was not previously remedied under PC540 (~43,700 vehicles), the technician will use the revised procedure to properly route and secure the door latch-lock cable to prevent interference with the window regulator.
| |||||||||
| Q. | How long will the corrective action take? | |||||||||
| A. | This service, which is conducted at no charge to you for parts and labor, should take less than one (1) hour to complete. However, the Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. All services will be provided at no cost for parts and labor.
| |||||||||
| Q. | When will vehicle owners be notified? | |||||||||
| A. | Nissan will begin notifying owners of all potentially affected vehicles in February, 2019 via U.S. Mail.
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| Q. | Are parts readily available? | |||||||||
| A. | Yes. Required parts may be ordered via normal process. If sealing-screens require replacement, dealers can place SVC orders on DBS.
| |||||||||
| Q. | Is my vehicle safe to drive? | |||||||||
| A. | Owners may drive the vehicle at their discretion. However, if the vehicle is subject to the recall, you should make arrangements to have your vehicle remedied as soon as possible.
| |||||||||
| Q. | Will a rental vehicle be provided while the dealer is servicing the vehicle? | |||||||||
| A. | Rental is available at customer request while replacement parts are on order.
| |||||||||
| Q. | I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? | |||||||||
| A. | The repair will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
| |||||||||
| Q. | Is there anything owners can do to mitigate the condition? | |||||||||
| A. | Nissan recommends owners engage the child safety lock feature on each rear door and avoid lowering the rear windows in the vehicle until after the vehicle can be remedied. See section 3 of your owner’s manual
| |||||||||
| Q. | Is there any charge for the repair? | |||||||||
| A. | No, the repair will be performed for the customer free of charge for parts and labor.
| |||||||||
| Q. | Will I have to take my vehicle back to the selling dealer to have the service performed? | |||||||||
| A. | No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
| |||||||||
| Q. | What model year vehicles are involved? | |||||||||
| A. | Certain 2015-17 Nissan Altima (L33) vehicles manufactured between September 17, 2015 and October 6, 2016 at the Smyrna, TN and Canton, MS plants in the USA.
| |||||||||
| Q. | Are you experiencing this condition on any other Nissan (or Infiniti) models? | |||||||||
| A. | No.
| |||||||||
Revision History:
| Date | Announcement | Purpose |
|---|---|---|
| December 20, 2018 | Original | New campaign announcement |
| January 11, 2019 | REVISION 1 | Parts Update |
| February 1, 2019 | REVISION 2 | Partial part restriction lift (sealing-screens remain restricted) |
Reference: PC675
Date: February 1, 2019
Reference: PC675
Date: January 11, 2019
Reference: PC675
Date: December 20, 2018
Owner Notification Letter
Owner Notification Letter
DEFECT INFORMATION REPORT
December 19, 2018
Recall Acknowledgement
February 11, 2019
Recalls Documents
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