FMVSS 111 Rear Visibility System

“This site contains affiliate links for which OEMDTC may be compensated”

September 12, 2019 NHTSA CAMPAIGN NUMBER: 19V654000

No Back-Up Camera Display Image/FMVSS 111

The lack of an image in the back-up camera display increases the risk of a crash.

NHTSA Campaign Number: 19V654

Manufacturer Nissan North America, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 1,228,830

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rear Visibility.”

Remedy

Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Infinity has a Recall

CAMPAIGN BULLETIN

Rear Visibility System Update

Voluntary Recall Campaign

Reference: R1912
Date: October 30, 2019

Attention: Retailer Principal, Sales, Parts and Service Managers

IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.

Affected Models/Years:	Affected Population:	Retailer Inventory:	SERVICE COMM Activation date:	Stop Sale In Effect
MY2018-19 Q50	23,371	1,301	October 30, 2019	YES
MY2018-19 Q60	4,784	571
MY2018-19 QX30	4,407	325
MY2018-19 QX80	18,745	1,790
MY2019 Q70	1,799	205
MY2019 Q70L	1,108	NA
MY2019 QX50	22,974	689
MY2019 QX60	49,882	588

*****Campaign Announcement*****

Nissan Group has notified the National Highway Traffic Safety Administration (NHTSA) of its intention to recall certain MY2018-2019 Nissan and INFINITI vehicles to remedy a technical noncompliance issue involving the rear visibility system.

FMVSS No. 111, Rear Visibility, requires the rear visibility system of vehicles manufactured on or after May 1, 2018 to return to a default rearview image at the beginning of each backing event regardless of any modifications the driver previously selected.

On affected vehicles, a driver may potentially adjust the rearview camera and display settings to a degree that the image is no longer visible, and the system will retain those settings at the next backing event. This condition does not meet the requirements for default view required for FMVSS No. 111.

Retailers will reprogram the rear visibility system with countermeasure software. INFINITI is providing retailers with USB flash drive kits to standardize and expedite the repair process.

*****What Retailers Should Do*****

Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service History – Open Campaigns I.D. R1912

New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
Refer to IPSB 15-286 for additional information
Please continue to check new arriving inventory for campaign applicability.

Retailers must not sell, lease, trade, rent, or loan any vehicles in retailer inventory affected by this recall campaign until the vehicle has been remedied.
Retailers should use ITB19-033 to remedy any vehicles subject to this campaign.

Certain models may require the technician to delete Bluetooth® connected devices prior to performing the remedy. Retailers should offer to re-pair any deleted Bluetooth® connected device for the client.

NOTE: For campaign R1912 only, INFINITI is not requiring time clocking or time stamps on this repair line.

Upon completion, the service department should submit the applicable warranty claim for the action performed so it can be closed on SERVICE COMM.

***** Release Schedule *****

***** Claims Information *****

EXPENSE CODE	DESCRIPTION	AMOUNT
038	Fuel	$3
Retailers may claim this fuel expense allowance on subject vehicles in retailer inventory. This expense code will expire on January 6, 2020.

***** Retailer Responsibility *****

It is the retailer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.

Frequently Asked Questions (FAQ):

Revision History:

Date	Announcement	Purpose
September 20, 2019	Preliminary	Preliminary campaign announcement
October 30, 2019	Voluntary Recall Campaign	New campaign announcement

October 20, 2019

Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590

Dear Mr. Giuseppe:

We are transmitting the enclosed Amended Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Nissan plans to begin its phased dealer notification beginning on October 15, 2019 and concluding on or before November 11, 2019. Nissan will notify all affected owners within sixty (60) days of NCIR submission.

Very truly,

Derek Latta
Manager,
Technical Compliance

Encl.

NONCOMPLIANCE INFORMATION REPORT

Manufacturer:

Nissan North America, Inc. Smyrna plant,
Nissan North America, Inc. Canton plant
Nissan Mexicana, S.A. De C.V. Cuernavaca plant,
Nissan Mexicana, S.A. De C.V. Aguascalientes Plant
Nissan Mexicana, S.A. De C.V. Compas plant
Nissan Motor Co., Ltd. Tochigi plant
Nissan Kyushu Co., Ltd
Nissan Shatai Co., Ltd, Shonan plant
Nissan Shatai Kyushu Co., Ltd
Renault Samsung Motors Busan plant
Nissan Motor Manufacturing (UK) Ltd. plant

Vehicles Potentially Involved:

Certain Model Year 2018-2019 Nissan and Infiniti vehicles manufactured from May 1, 2018 to June 5, 2019 in the table below manufactured at various plants listed above.

The original adjustment settings (design approach) that were applied to the rear visibility system and are subject to the non-compliance are not used on any other Nissan or Infiniti vehicles. Therefore, no other Nissan or Infiniti vehicles are affected by this condition.

Total Number of Vehicles Potentially Involved:

Approximately 1.23M Model Year 2018-2019 Nissan and Infiniti vehicles are affected shown in the table below.

Percentage of Vehicles Estimated to Actually Contain the Noncompliance:

100%

Description of the Noncompliance:

FMVSS No. 111, Rear Visibility, requires the rear visibility system of vehicles manufactured on or after May 1, 2018 to return to a default image at the beginning of each backing event regardless of any modifications the driver previously selected. On affected vehicles, a driver may potentially adjust the rear view camera and display settings to the degree that the image is no longer visible, and the system will retain those settings at the next backing event. This condition does not meet the requirements of S5.5.6 Default View as required by FMVSS No. 111. A temporarily reduced rear visibility when the driver has adjusted the display to this extent could lead to an increased risk of an accident in the event the driver does not re-adjust the display before reversing.

Basis for Determination of the Existence of a Noncompliance

On December 6, 2018, the Office of Vehicle Safety Compliance (OVSC) contacted Nissan with preliminary information concerning a General Testing Laboratories (GTL) lab test notice of failure during an FMVSS No. 111 S5.5.6 performance test of a Model Year 2019 Altima. Later that month, Nissan visited GTL to observe the test condition and test procedure. Nissan undertook an investigation of the test result and initiated further review and investigation of the Altima vehicle and test procedure requirements.

February 2019 – March 2019, Nissan continued communicating with NHTSA and GTL relating to the test procedure, and whether the results, in fact, demonstrate a noncompliance. Nissan provided updates on the status of its internal review and planned updates.

February 2019 – August 2019, Nissan completed production changes to all affected Model Year 2019 Nissan and INFINITI models to address the test procedure requirements and continued developing and validating field software updates for all affected vehicles.

August 2019 – September 2019, Nissan communicated with NHTSA on several occasions to discuss whether the results, in fact, demonstrated a noncompliance. On September 5, 2019, Nissan decided to initiate a Voluntary Recall Campaign to remedy the subject vehicles.

Description of Corrective Action:

Owners of the subject vehicles will be notified beginning on October 14, 2019 and concluding on or before November 11, 2019. Dealers will be notified in phases, beginning on October 15, 2019 and concluding on or before November 11, 2019. The dealer will reprogram the rear visibility system software at no cost to the owner.

We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.

Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

44 Affected Products

Vehicles

63 Associated Documents

Remedy Instructions and TSB

RCRIT-19V654-9135.pdf 2849.898KB

Taking too long?

Reload document

Parts	The remedy is a software update delivered via USB. Parts are only needed in the event of failure during reprogramming.
Special Tools	Two (2) of each tool (J-52812-3) with pre-loaded software are provided to each retailer according to the following schedule: Shipments should be received no later than Wednesday, October 30, 2019. Additional tools are available via TechMate @ 1-800-662-2001 or via www.INFINITItechmate.com after initial shipments for each phase have arrived
Repair	ITB19-033
Owner Notification	INFINITI will begin notifying owners of all potentially affected vehicles in November 2019 via U.S. Mail.

Summary

Remedy

Notes

CAMPAIGN BULLETIN

Latest Recalls Documents

Leave a Comment Cancel reply