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Home • Recalls • Voluntary Recall Campaign 2019 Nissan Altima; AV Control Unit (Infotainment) Software Update

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Voluntary Recall Campaign 2019 Nissan Altima; AV Control Unit (Infotainment) Software Update

oemdtc August 6, 2020 No Comments

 

Classification: Reference: Date:
EL19-028a NTB19-077a October 28, 2019

 

 

VOLUNTARY RECALL CAMPAIGN 

2019 ALTIMA; AV CONTROL UNIT (INFOTAINMENT) SOFTWARE UPDATE

 

This bulletin has been amended. See AMENDMENT HISTORY on the last page.  Please discard previous versions of this bulletin.

 

CAMPAIGN ID #: R1911
NHTSA #: 19V-654
APPLIED VEHICLES: 2019 Altima (L34)

 

 

Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.

 

INTRODUCTION

Nissan is conducting this voluntary recall campaign on certain specific model year 2019 Altima vehicles to update the AV Control Unit (Infotainment) software. This service will be performed at no charge to the customer for parts or labor.

 

IDENTIFICATION NUMBER

Nissan has assigned identification number R1911 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

 

DEALER RESPONSIBILITY

It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory.  Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale.  Failure to

do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

 

REQUIRED SPECIAL TOOL

  • Special tool USB drive J-52812-1 has been shipped to each dealer (see Figure 1).
  • Additional USB drives are available from TechMate: nissantechmate.com or 1-800-662-2001.

 

 

IMPORTANT

It is highly recommended that the provided campaign USB drive, J-52812-1, be used.

 

HINT:

  • If unavailable, the reprogramming software may be downloaded onto special tool USB drive J-52727-1 using the Infotainment Software Download procedure.
    • Special tool USB drive J-52727-1 has also been shipped to each dealer.
    • Click here to access the Infotainment Software Download procedure. After the software has been downloaded, continue to step 1 in this bulletin.

 

SERVICE PROCEDURE

Update AV Control Unit (Infotainment) Software

 

  1. Park the vehicle in a well-ventilated area.

 

  1. Set the parking brake.

 

  1. Start the engine, and then wait 60 seconds for the system to load.

 

The engine needs to idle for the duration of the update to retain battery charge. If the battery voltage becomes too low, the reprogramming may not complete.

 

  1. Turn the audio system OFF.

 

  1. Insert the USB drive with infotainment software update into the vehicle’s USB media port (see Figure 2).

 

  • DO NOT remove the USB drive during the software update until instructed.

 

DO NOT insert the USB drive into a charging port (see Figure 3). Charging ports are marked in the vehicle with a “lightning bolt” symbol. If used, the software update and/or USB drive may become damaged. Only insert the USB drive in a USB media port.

 

  1. Wait approximately 10-30 seconds for the screen in Figure 4 to appear.

 

  • The screen in Figure 5 may briefly appear. DO NOT remove the USB drive. The audio system will detect the USB drive and continue the software update.

 

  1. Wait for the software update to complete.

 

  • Follow the on-screen instructions while waiting.

 

HINT: The software update will take 15-25 minutes.

 

  1. Once the software update is complete (Figure 7), remove the USB drive. The system will then reboot (restart).

 

IMPORTANT: The system will not reboot until the USB drive is removed.

 

  1. Allow the reboot to complete (approximately 30 seconds).

 

  • The Nissan logo will be displayed during the reboot.

 

  1. Turn the ignition OFF.

 

CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
R1911 Reprogram Audio/AV Control Unit R19110 0.2 hrs

 

 

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION
October 14, 2019 NTB19-077 Original bulletin published
October 28, 2019 NTB19-077a Page 2 revised

 


Remedy Instructions and TSB

RCRIT-19V654-6685.pdf 691.039KB

RCRIT-19V654-6685

Remedy Instructions and TSB

RCRIT-19V654-4680.pdf 566.584KB

RCRIT-19V654-4680

 

Nissan Navigation Updates

navigation system map updates and related products for your Nissan vehicle

 

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9HT0B NISSAN Connect SD Card, Navigation GPS MAP Data, NAVTEQ,North America US Canada 2018 Update, 25920-9HT0B,fits 14thru 18 Rogue Juke Altima SENTRA Xterra Frontier and 2015 NV200
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  • The stereo supports to download most video and music APPs from the google play store, it is easy for you to watch movies or enjoy your musics online or from USB flash disk, it supports steering wheel controls.
  • It is time to replace it with a smart device to bring more brilliance to your car. Based on the Android platform, users can download any applications in his favorite. The device has a powerful Quad Core CPU with 1GB DDR3 and 16GB NAND memory flash to save the downloaded entertainment files. lexxson Team will offer the best support for you, 24/7 customer service support.
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  • 4. Amazing Sound: Built-In radio Tuner(RDS Enabled). EQ Settings with the 9-band graphic equalizer, Radio chip NXP6686 and Audio Amplifier Chip TDA7850 ensure the best sound effect, max audio output is 4*50W.
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  • 【For 2013 2014 2015 2016 2017 Nissan Sentra Radio】Android 10.1 Capacitive Touch Screen High Definition GPS Navigation Bluetooth USB Player
  • 【Steering Wheel control】If your car has factory Steering Wheel key Control feature (shorted for SWC,based on resistive analog signal input only; if your car happens to use digital CANBUS data signal, and you can find applicable digital-to-resistive converter), SWC feature can still be retained. If not,need to add an external steering wheel controller (wired connection)
  • 【GPS maps】Build-in GPS receiver, compatible with Waze/Navfree/Yandex Map etc (Download them from playstore after connect wifi).Maybe you want to change main page the bottom row of apps, download the launcher after the stereo is connected to the network and install it from the store. After it just setting than can work (as shown in the main image)
  • 【Built-in Bluetooth 4.0 】Users can share the music from the mobile phone to the radio through bluetooth 4.0.Answer the phone by hands free while navigation,greatly reduce the risk of driviing and never miss the next import turn.
  • 【What's in the package】You will get nissan sentra accessories include 1*13-17 nissan sentra radio with install kit,1*power cord,1*RCA cable,1*GPS antenna,1*backup camera input cable,2*USB cables
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  • 【Build in Carplay/Android Auto】 Support wired carplay/Android auto,customers only need to use USB cable to connect with the machine to realize Carplay/Android auto function.
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  • 【Newest Android 10 System】 9 inch IPS HD screen, 2GB RAM+ 32GB ROM, support WIFI/Bluetooth, FM/AM radio. You can download any app from the google app store.
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Last update on 2022-01-30 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-01-30 / Affiliate links / Images from Amazon Product Advertising API

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