| Classification: | Reference: | Date: |
| EL19-028a | NTB19-077a | October 28, 2019 |
VOLUNTARY RECALL CAMPAIGN
2019 ALTIMA; AV CONTROL UNIT (INFOTAINMENT) SOFTWARE UPDATE
This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary recall campaign on certain specific model year 2019 Altima vehicles to update the AV Control Unit (Infotainment) software. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number R1911 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale. Failure to
do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
REQUIRED SPECIAL TOOL
- Special tool USB drive J-52812-1 has been shipped to each dealer (see Figure 1).
- Additional USB drives are available from TechMate: nissantechmate.com or 1-800-662-2001.
IMPORTANT
It is highly recommended that the provided campaign USB drive, J-52812-1, be used.
HINT:
- If unavailable, the reprogramming software may be downloaded onto special tool USB drive J-52727-1 using the Infotainment Software Download procedure.
- Special tool USB drive J-52727-1 has also been shipped to each dealer.
- Click here to access the Infotainment Software Download procedure. After the software has been downloaded, continue to step 1 in this bulletin.
SERVICE PROCEDURE
Update AV Control Unit (Infotainment) Software
- Park the vehicle in a well-ventilated area.
- Set the parking brake.
- Start the engine, and then wait 60 seconds for the system to load.
The engine needs to idle for the duration of the update to retain battery charge. If the battery voltage becomes too low, the reprogramming may not complete.
- Turn the audio system OFF.
- Insert the USB drive with infotainment software update into the vehicle’s USB media port (see Figure 2).
- DO NOT remove the USB drive during the software update until instructed.
DO NOT insert the USB drive into a charging port (see Figure 3). Charging ports are marked in the vehicle with a “lightning bolt” symbol. If used, the software update and/or USB drive may become damaged. Only insert the USB drive in a USB media port.
- Wait approximately 10-30 seconds for the screen in Figure 4 to appear.
- The screen in Figure 5 may briefly appear. DO NOT remove the USB drive. The audio system will detect the USB drive and continue the software update.
- Wait for the software update to complete.
- Follow the on-screen instructions while waiting.
HINT: The software update will take 15-25 minutes.
- Once the software update is complete (Figure 7), remove the USB drive. The system will then reboot (restart).
IMPORTANT: The system will not reboot until the USB drive is removed.
- Allow the reboot to complete (approximately 30 seconds).
- The Nissan logo will be displayed during the reboot.
- Turn the ignition OFF.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
| R1911 | Reprogram Audio/AV Control Unit | R19110 | 0.2 hrs |
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| October 14, 2019 | NTB19-077 | Original bulletin published |
| October 28, 2019 | NTB19-077a | Page 2 revised |
Remedy Instructions and TSB
RCRIT-19V654-6685.pdf 691.039KB
Remedy Instructions and TSB
RCRIT-19V654-4680.pdf 566.584KB
Nissan Navigation Updates
navigation system map updates and related products for your Nissan vehicle
- 【Plug and Play】Come with well connected harness, it support steering wheel control ,factory reverse camera, factory USB and AUX, even 360° bird view camera.It also supports bose amplifier. The latest version Android 10 Operating System, Rockchip RK3399 PX6 Hexa-Core CPU processor with 4G RAM and 64G ROM, the performance will be more stability, giving you more faster running speed and respond experience.
- 【Multi Functions and Built-in Carplay】Support Carplay and Android auto bring much fun and convenience same as you use a cellphone, easy access to Internet for 3G/4G Network and WiFi, Offline map (it already built-in) ensure you never get lost when weak signal outdoors, it also support Online map(Google map,waze etc). Steering Wheel Controls(No need for Romote Steering wheel controller) and hands-free phone call for safety driving. HDMI output support car headrest monitor.
- 【Better Display】 2.5D Glass(widely used for many cellphone on the market) , IPS Mulit-Touch screen with 1280*720 high resolution display, bring you a visual clearly experience. Unique UI design, redefining the interactive interface, simplify operation process to enhances the reaction speed.
- 【Built in DSP】Amazing sound output, many users said it even beat factory sound. the Digital Sounds Processor with 15 bands EQ can be adjusted as your like and different default styles optional(Flat, Rock,Pop Jazz, Classic ), Built-in Amplifier 4*50W, you can enjoy a new auditory. 6-channel Audio output converters, support subwoofer output.
- 【Customer Service】 One year maintenance provided, lifetime tech support, please feel free to contact us, we strive to provide the best products along with superb customer service. We offer a broad range of stereo products, please check out our store.
- Android OS: Android System 10.1 inch Car stereo Navigation for Original Factory Style Car radio for Nissan Sentra 2013 -2017. Quick Booting - Start the car & access system within 2 seconds!
- WiFi receiption & built in microphone have been significantly improved. The reception of LEXXSON WiFi can be comparable to some phones! Drivers do not have to yell to the car stereo to talk with the other one! WIRELESS:Answer,Off phone cell,play bluetooth music,download phone book on your head unit,SUPPORT FM/AM/RADIO/Rear AV input ECT.
- Dual Bluetooth chips inside not only work as BT handsfree /media streaming, send/receive files, and even connect to BT gamepad /mouse &OBD. Built in GPS module, pre-installed map engine app: Sygic Maps(free),users need to download map data of certain area from the app setting for offline navigation.
- The stereo supports to download most video and music APPs from the google play store, it is easy for you to watch movies or enjoy your musics online or from USB flash disk, it supports steering wheel controls.
- It is time to replace it with a smart device to bring more brilliance to your car. Based on the Android platform, users can download any applications in his favorite. The device has a powerful Quad Core CPU with 1GB DDR3 and 16GB NAND memory flash to save the downloaded entertainment files. lexxson Team will offer the best support for you, 24/7 customer service support.
- 1.Newest Version: Latest Android 11, enlarged room with 2GB RAM+32GB ROM, Rock Chip PX4 CPU Processor and An tutu run score 43000+ can ensure faster speed and more fluent experience.
- 2. Unique Design: Special new UI make the driver operate the unit more convenient during the journey. Split screen mode allow the driver watch videos whiling navigating.
- 3. Special Features: 9 inch HD digital car multimedia, 178°wide angle, IPS screen with 1024x600 high resolution bring you superb visual experience. Support original camera and Bluetooth for hand free calls. Support subwoofer and original steering wheel. Support wireless mirroring Link for iphone Airplay and android phone easy-connect.
- 4. Amazing Sound: Built-In radio Tuner(RDS Enabled). EQ Settings with the 9-band graphic equalizer, Radio chip NXP6686 and Audio Amplifier Chip TDA7850 ensure the best sound effect, max audio output is 4*50W.
- 5. Compatible Functions: Support Google Play and multiple languages. Supports 3G/4G network, adjustable Illuminations, full RCA output with 4 output and 1 Sub output. It equipped with external microphone, Built-in WiFi, USB ports, On/off line maps and dual satellite positioning system. Optional functions are 3G/4G dongle, TV turner, OBD,TMPS and DVR device.
- 【For 2013 2014 2015 2016 2017 Nissan Sentra Radio】Android 10.1 Capacitive Touch Screen High Definition GPS Navigation Bluetooth USB Player
- 【Steering Wheel control】If your car has factory Steering Wheel key Control feature (shorted for SWC,based on resistive analog signal input only; if your car happens to use digital CANBUS data signal, and you can find applicable digital-to-resistive converter), SWC feature can still be retained. If not,need to add an external steering wheel controller (wired connection)
- 【GPS maps】Build-in GPS receiver, compatible with Waze/Navfree/Yandex Map etc (Download them from playstore after connect wifi).Maybe you want to change main page the bottom row of apps, download the launcher after the stereo is connected to the network and install it from the store. After it just setting than can work (as shown in the main image)
- 【Built-in Bluetooth 4.0 】Users can share the music from the mobile phone to the radio through bluetooth 4.0.Answer the phone by hands free while navigation,greatly reduce the risk of driviing and never miss the next import turn.
- 【What's in the package】You will get nissan sentra accessories include 1*13-17 nissan sentra radio with install kit,1*power cord,1*RCA cable,1*GPS antenna,1*backup camera input cable,2*USB cables
- 【Applicable models】Nissan Altima Manual A/C 2008-2012. Note: If your OEM radio with Bose sound system, it will not fit to your car. please do not purchase.
- 【Build in Carplay/Android Auto】 Support wired carplay/Android auto,customers only need to use USB cable to connect with the machine to realize Carplay/Android auto function.
- 【Free AHD Rear View Camera】 AHD rear view waterproof camera.Support night vision performance.
- 【Newest Android 10 System】 9 inch IPS HD screen, 2GB RAM+ 32GB ROM, support WIFI/Bluetooth, FM/AM radio. You can download any app from the google app store.
- 【Support Google online map】This car radio comes with Google map. Also you can download your favorite navigation app and offline map on the car stereo. With the voice navigation, you never will be lost on travelling, bring safety to you and your family.
Last update on 2022-01-30 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-01-30 / Affiliate links / Images from Amazon Product Advertising API
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