| Classification: | Reference: | Date: |
| EL19-028a | NTB19-077a | October 28, 2019 |
VOLUNTARY RECALL CAMPAIGN
2019 ALTIMA; AV CONTROL UNIT (INFOTAINMENT) SOFTWARE UPDATE
This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
| CAMPAIGN ID #: | R1911 |
| NHTSA #: | 19V-654 |
| APPLIED VEHICLES: | 2019 Altima (L34) |
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary recall campaign on certain specific model year 2019 Altima vehicles to update the AV Control Unit (Infotainment) software. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number R1911 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale. Failure to
do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
REQUIRED SPECIAL TOOL
- Special tool USB drive J-52812-1 has been shipped to each dealer (see Figure 1).
- Additional USB drives are available from TechMate: nissantechmate.com or 1-800-662-2001.
IMPORTANT
It is highly recommended that the provided campaign USB drive, J-52812-1, be used.
HINT:
- If unavailable, the reprogramming software may be downloaded onto special tool USB drive J-52727-1 using the Infotainment Software Download procedure.
- Special tool USB drive J-52727-1 has also been shipped to each dealer.
- Click here to access the Infotainment Software Download procedure. After the software has been downloaded, continue to step 1 in this bulletin.
SERVICE PROCEDURE
Update AV Control Unit (Infotainment) Software
- Park the vehicle in a well-ventilated area.
- Set the parking brake.
- Start the engine, and then wait 60 seconds for the system to load.
The engine needs to idle for the duration of the update to retain battery charge. If the battery voltage becomes too low, the reprogramming may not complete.
- Turn the audio system OFF.
- Insert the USB drive with infotainment software update into the vehicle’s USB media port (see Figure 2).
- DO NOT remove the USB drive during the software update until instructed.
DO NOT insert the USB drive into a charging port (see Figure 3). Charging ports are marked in the vehicle with a “lightning bolt” symbol. If used, the software update and/or USB drive may become damaged. Only insert the USB drive in a USB media port.
- Wait approximately 10-30 seconds for the screen in Figure 4 to appear.
- The screen in Figure 5 may briefly appear. DO NOT remove the USB drive. The audio system will detect the USB drive and continue the software update.
- Wait for the software update to complete.
- Follow the on-screen instructions while waiting.
HINT: The software update will take 15-25 minutes.
- Once the software update is complete (Figure 7), remove the USB drive. The system will then reboot (restart).
IMPORTANT: The system will not reboot until the USB drive is removed.
- Allow the reboot to complete (approximately 30 seconds).
- The Nissan logo will be displayed during the reboot.
- Turn the ignition OFF.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
| R1911 | Reprogram Audio/AV Control Unit | R19110 | 0.2 hrs |
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| October 14, 2019 | NTB19-077 | Original bulletin published |
| October 28, 2019 | NTB19-077a | Page 2 revised |
Remedy Instructions and TSB
RCRIT-19V654-6685.pdf 691.039KB
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RCRIT-19V654-4680.pdf 566.584KB
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Nissan Navigation Updates
navigation system map updates and related products for your Nissan vehicle
- Developed from widely used and stable Android Marshmallow OS,deeply customized/optimized to let it perform better in vehicles. Lots of vehicle-based features - FM/AM Radio,AUX/Backup camera input, Bluetooth,Steering wheel key control(no DVD/CD Player).
- Factory Steering Wheel key Control (shorted for SWC,based on resistive signal input only) can still be retained. WiFi receiption and builtin microphone have been significantly improved. Drivers do not have to yell to talk with the other one
- Dual Bluetooth not only work as BT call /A2DP playback, but also connect to phone's BT tethering internet, and connect to BT gamepad/mouse/OBD. Google Maps is pre-installed,and users can download offline map data for navigation without internet.
- Unlimited Micro USB Drive/ Micro SD storage supported (256GB micro SD and 1TB SSD drive have been confirmed OK). In additin, ATOTO A6 has Quick Booting feature - Start the car and access system within 2 seconds
- Continuous firmware update for ATOTO A6 is available (latest firmware version ATOTO AICE OS 9.6). Get continued firmware update when available to ensure less bugs and new features added.
- 100% Original Factory OEM Kia/Hyundai SD MAP Card
- Fits 2016 nissan Maxima
- NEW 2016 Nissan Maxima Navigation SD Card. Covers USA and Canada. Works with ALL Nissan Models requiring an SD Card. Comes SD card only. Same Navigation SD Card included when vehicle is sold new. Original Equipment (OEM).
- High Definition transparency film that ensures maximum image clarity
- Super thin, anti glare and fingerprint free
- Silky-smooth feel for precision touch sensitivity
- Protects your display from unwanted scratches and repels dust, while reducing signs of daily wear
- Reusable and washable. Made in the USA. Perfect fit.
- Amazon Kindle Edition
- Nison, Steve (Author)
- English (Publication Language)
- 219 Pages - 05/02/2008 (Publication Date) - Wiley (Publisher)
- 💖 Our dashboard cover is suitable for left hand driving；Custom dash cover are precision tailored for a perfect fit.
- 💖 Our dash cover blocks againest sun damage; Protects against cracking; Cuts squint-inducing windshield glare, Cools your vehicles interior temperature by blocking dreadful UV rays from heating-up your dash.
- 💖 Velcro fasteners included for easy secure installation.
- 💖 Revitalize your old ,worn-out dash or protect a new brand one,keeps your new dash in perfect condition
- 💖 With our famous LIFETIME GUARANTEE，100% SATISFACTION & MONEY-BACK GUARANTEE
Last update on 2021-04-23 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-04-23 / Affiliate links / Images from Amazon Product Advertising API
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