| Classification: | Reference: | Date: |
| EL19-028a | NTB19-077a | October 28, 2019 |
VOLUNTARY RECALL CAMPAIGN
2019 ALTIMA; AV CONTROL UNIT (INFOTAINMENT) SOFTWARE UPDATE
This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan
is conducting this voluntary recall campaign on certain specific model year 2019 Altima vehicles to update the AV Control Unit (Infotainment) software. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number R1911 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale. Failure to
do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
REQUIRED SPECIAL TOOL
- Special tool USB drive J-52812-1 has been shipped to each dealer (see Figure 1).
- Additional USB drives are available from TechMate: nissantechmate.com or 1-800-662-2001.
IMPORTANT
It is highly recommended that the provided campaign USB drive, J-52812-1, be used.
HINT:
- If unavailable, the reprogramming software may be downloaded onto special tool USB drive J-52727-1 using the Infotainment Software Download procedure.
- Special tool USB drive J-52727-1 has also been shipped to each dealer.
- Click here to access the Infotainment Software Download procedure. After the software has been downloaded, continue to step 1 in this bulletin.
SERVICE PROCEDURE
Update AV Control Unit (Infotainment) Software
- Park the vehicle in a well-ventilated area.
- Set the parking brake.
- Start the engine, and then wait 60 seconds for the system to load.
The engine needs to idle for the duration of the update to retain battery charge. If the battery voltage becomes too low, the reprogramming may not complete.
- Turn the audio system OFF.
- Insert the USB drive with infotainment software update into the vehicle’s USB media port (see Figure 2).
- DO NOT remove the USB drive during the software update until instructed.
DO NOT insert the USB drive into a charging port (see Figure 3). Charging ports are marked in the vehicle with a “lightning bolt” symbol. If used, the software update and/or USB drive may become damaged. Only insert the USB drive in a USB media port.
- Wait approximately 10-30 seconds for the screen in Figure 4 to appear.
- The screen in Figure 5 may briefly appear. DO NOT remove the USB drive. The audio system will detect the USB drive and continue the software update.
- Wait for the software update to complete.
- Follow the on-screen instructions while waiting.
HINT: The software update will take 15-25 minutes.
- Once the software update is complete (Figure 7), remove the USB drive. The system will then reboot (restart).
IMPORTANT: The system will not reboot until the USB drive is removed.
- Allow the reboot to complete (approximately 30 seconds).
- The Nissan logo will be displayed during the reboot.
- Turn the ignition OFF.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
| R1911 | Reprogram Audio/AV Control Unit | R19110 | 0.2 hrs |
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| October 14, 2019 | NTB19-077 | Original bulletin published |
| October 28, 2019 | NTB19-077a | Page 2 revised |
Remedy Instructions and TSB
RCRIT-19V654-6685.pdf 691.039KB
Remedy Instructions and TSB
RCRIT-19V654-4680.pdf 566.584KB
Nissan Navigation Updates
navigation system map updates and related products for your Nissan vehicle
- Only Compatible with 2016 -2020 Nissan Altima / Rogue/ Sentra/
- Only Compatible with 2016- 2020 Nissan Xterra / Titan / Frontier/ NV200/ NV1500/ NV2500/NV3500
- Reliable Directions: Our navigation SD card features up-to-date maps, guaranteeing you get precise directions every trip, helping you avoid wrong turns and save time on the road.
- uick and Easy Setup: Simply insert the SD card into your vehicle’s navigation system, and you're ready to go. No complicated setup required, making it effortless for any driver to use.
- Cost-Effective Choice: This navigation SD card provides an affordable alternative to traditional in-car GPS systems, offering high-quality navigation without breaking the bank.
- 🚘 𝐂𝐨𝐦𝐩𝐚𝐭𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐰𝐢𝐭𝐡 𝐌𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐕𝐞𝐡𝐢𝐜𝐥𝐞𝐬 – 𝐃𝐞𝐬𝐢𝐠𝐧𝐞𝐝 𝐟𝐨𝐫 𝐍𝐢𝐬𝐬𝐚𝐧 𝐀𝐥𝐭𝐢𝐦𝐚 𝐋𝟑𝟑: 9 inch capacitive touch screen In-dash video player for Nissan Altima V L33 2013 2014 2015 2016 2017 2.5 2.5S. ⚠️Note: If you car is 2.5 SV, 2.5 SL, 3.5 S, 3.5 SV, 3.5 SL version, or with OEM big screen, need to contact us to buy new power cable.
- 📶 𝐅𝐚𝐬𝐭𝐞𝐫 𝐖𝐢𝐫𝐞𝐥𝐞𝐬𝐬 – 𝐁𝐥𝐮𝐞𝐭𝐨𝐨𝐭𝐡 𝟓.𝟒 & 𝐖𝐢-𝐅𝐢 𝟔.𝟎 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐘𝐨𝐮 𝐈𝐧𝐬𝐭𝐚𝐧𝐭𝐥𝐲:Enjoy superior streaming, faster syncing, and reliable connections via Bluetooth and Wi-Fi—perfect for apps, music, and smart features. Built for modern families and tech-savvy drivers who expect seamless performance everywhere they go
- 📱 𝐖𝐢𝐫𝐞𝐥𝐞𝐬𝐬 𝐂𝐚𝐫𝐏𝐥𝐚𝐲 & 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝐀𝐮𝐭𝐨 – 𝐇𝐚𝐧𝐝𝐬-𝐅𝐫𝐞𝐞, 𝐒𝐦𝐚𝐫𝐭𝐞𝐫 𝐃𝐫𝐢𝐯𝐢𝐧𝐠: Effortlessly connect your smartphone via wireless CarPlay or Android Auto. Navigate, call, text, or stream music using Siri, Google Assistant, or voice commands — completely hands-free in your 2014 Nissan Altima or compatible models
- ⚡ 𝐋𝐢𝐠𝐡𝐭𝐧𝐢𝐧𝐠 𝐅𝐚𝐬𝐭 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝟏𝟓 – 𝐐𝐮𝐚𝐝-𝐂𝐨𝐫𝐞 𝐏𝐨𝐰𝐞𝐫 & 𝟒+𝟔𝟒𝐆𝐁 𝐌𝐞𝐦𝐨𝐫𝐲: Powered by Android 15 OS, this unit delivers fast, smooth performance with a quad-core processor, 4GB RAM, and 64GB ROM — perfectly optimized for multitasking and app usage in your Altima L33 stereo upgrade
- 🖥️ 𝐒𝐭𝐮𝐧𝐧𝐢𝐧𝐠 𝐕𝐢𝐬𝐮𝐚𝐥𝐬 – 𝟗" 𝐇𝐃 𝐈𝐏𝐒 𝐓𝐨𝐮𝐜𝐡𝐬𝐜𝐫𝐞𝐞𝐧: The advanced 1280x800 HD touchscreen with IPS technology ensures ultra-clear visuals even in bright daylight. Whether you're using navigation GPS, rear camera, or media apps, your display is always crisp and responsive
- 【For Nissan Sentra Car Radio Upgrade】 This car radio for Nissan Sentra features a new Android system, 10.1 inch HD touchscreen, support CarPlay&Android Auto/mirror link, GPS navigation, bluetooth, Wifi, RDS/FM radio, with waterproof HD rear view camera, steering wheel control. This car stereo fits for Nissan Sentra 2013 2014 2015 2016 2017 2018 2019. No need additional frame, it includes a Plug and Play wiring harness for a effortless installation experience.
- 【Wireless Carplay & Android Auto】 For Nissan Sentra Radio head unit support wireless Carplay & Android Auto. You can use various mobile Phone Apps on the touch screen such as mail, notification, map navigation, music,ect. You can access basic phone features with your voice control("Hey Siri" or "OK Google") , makes your driving smarter, easier and safer.
- 【Bluetooth 6.0 & FM/EQ】 This bluetooth for Nissan Sentra Radio is equipped with the latest Bluetooth 6.0 technology for stable, wireless music streaming from your phone and crystal-clear hands-free calls. As a versatile single din bluetooth radio, it also features a powerful FM/AM tuner, ensuring you have access to news, sports, and music with excellent reception.The car radio has built-in 15 EQ to adjust the sound for you to choose, bringing you excellent music enjoyment.
- 【GPS Navigation & WiFi Connectivity】 This Nissan Sentra radio 2013-2019 features a dual navigation system that supports both offline and online maps. This enables safe driving even in areas with weak or no cell reception. Additionally, by connecting to WiFi, you can access various phone functions directly on the Android Sentra car stereo, enhancing convenience and connectivity.
- 【Convenient Steering Wheel Control & Backup Camera】 The car radio seamlessly integrates with the original steering wheel, allowing you to control the audio system easily and safely while driving. It comes with a 170° viewing angle night vision waterproof backup camera, ensuring clear visibility while reversing, eliminating any concerns about potential blind spots.
- Applicable Models: The Car Stereo is for Nissan Frontier SV 2013-2020 without Factory Amplifier, With Factory Amplifier, Select this harness: B0DMK24B3Z; Original center console same as A (with left-side buttons): Select this harness: B0H2XMZNTR, Send photos if unsure, thanks.
- Built-in Car-play/Android Auto: The radio supports wireless Car-play/Android auto,take what you want to do on your phone while driving - make calls, use maps, listen to music and access messages
- Blue-tooth & FM Radio: the car GPS with Blue-tooth 5.0, support hands free call, phone book download and music play. With 18 preset stations, which can search channels in full-automatic ways
- Android System:8 Core 9 Inch IPS Touch screen, 2GB RAM+ 32GB ROM, support WIFI/Blue-tooth, FM radio. You can download Apps
- Multiple Functions: Multi-format audio and video recoding; Support 1080P full format; Brightness adjustment, Original steering wheel remote control.
- Compatible Vehicles of Screen Protector: It is compatible with Nissan Altima 2.5 Platinum/SL/SV 2019-2022, 2.5 SR 2019-2025. For Rogue S/SV 2021-2025 2026 and Rogue Rock Creek 2026. Also For Sentra SR/SV 2020-2025 2026, which comes with 8-inch touchscreen (Not For Rogue Sport and Rogue Platinum/SL).
- Advanced Screen Protector Nissan Sentra: Advanced anti-explosion effect, strengths the hardness to 9H, enables to mitigate the wallop and prevent from scratching. It does not cause fragmentation and damage to the human body and the screen even if it ruptures, and still remain the whole one piece.
- Upgraded Nissan Sentra Screen Protector : The effect of anti-fingerprint has significant enhanced by contrast the traditional screen protector. No longer fingerprint leaves on the screen protector.
- Easy Installation: Aligning the four corners and install it, then Nissan Altima screen protector can be effectively installed to the screen, without any air bubbles leaving.
- Great Structure: The Nissan Rogue screen protector could always keep wet and have a smooth touch feel, in addition, it can reduce the glare due to there is a layer of scrub coating.
Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
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