Voluntary Recall Campaign 2018-2019 Nissan Pathfinder; Display Control Unit (Infotainment) Software Update

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Classification: Reference: Date:
EL19-038 NTB19-083 October 29, 2019

 

VOLUNTARY RECALL CAMPAIGN 

2018-2019 PATHFINDER; DISPLAY CONTROL UNIT (INFOTAINMENT) SOFTWARE UPDATE

 

CAMPAIGN ID #: R1911
NHTSA #: 19V654
APPLIED VEHICLE: 2018-2019 Pathfinder (R52)

 

 

 

Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.

 

INTRODUCTION

Nissan is conducting this voluntary recall campaign on certain specific model year 2018-2019 Pathfinder vehicles. The display control unit (DCU) will be reprogrammed. This service will be performed at no charge to the customer for parts or labor.

 

IDENTIFICATION NUMBER

Nissan has assigned identification number R1911 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

DEALER RESPONSIBILITY

It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

 

REQUIRED SPECIAL TOOL

  • One special tool USB drive J-52812-3 with ID card has been shipped to each dealer (see Figure 1).
  • Additional USB drives are available from TechMate: nissantechmate.com or 1-800-662-2001.

 

IMPORTANT

It is highly recommended that the provided campaign USB drive, J-52812-3, be used.

 

HINT: 

  • If unavailable, the reprogramming software may be downloaded onto special tool USB drive J-52727-1 using the Infotainment Software Download procedure.
    • Special tool USB drive J-52727-1 has also been shipped to each dealer.
    • Click here  to access the Infotainment Software Download procedure. After the software has been downloaded, continue to step 1 below.

 

SERVICE PROCEDURE

Update the Display Control Unit

 

  1. Start the engine, and then wait 60 seconds for the audio system to load.

 

HINT:

  • The engine needs to idle for the duration of the update to retain battery charge.
    • If vehicle battery voltage becomes too low, the reprogram may not complete.

 

  1. Open the Settings Menu, and then select Bluetooth.
  • The Settings menu is accessed with the hard button located on the display.

 

  1. Select Connect Device from the Bluetooth Settings

HINT: If no connected devices are present, Figure 9 (page 6) will display.

 

  1. Check for devices in the Device List:
  • YES, one or more devices are listed: Select a device, and then proceed to step 5.
  • NO, there are no listed devices: Skip to step 7.

IMPORTANT: All paired (listed) devices must be deleted before proceeding to step 7.

 

  1. Select Delete.

 

HINT: The following screens will be displayed while a paired device is being deleted.

  • The first screen will show “Deleting…” followed by the device name.

 

  • The second screen will show information regarding repairing the Bluetooth®

 

  1. Check for additional devices in the Device List:

 

  • YES, there are more listed devices: Perform steps 4 and 5 until all listed devices are deleted.
  • NO, there are no listed devices: Proceed to step 7.

IMPORTANT: All paired (listed) devices must be deleted before proceeding to step 7.

 

  • Figure 9 will be displayed when all listed devices have been deleted.

 

  1. Insert special tool J-52812-3 into the vehicle’s USB media port (see Figure 10).

 

  • Do not remove the USB drive during the update to the vehicle until instructed.

 

HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.

 

Do not insert the USB drive into a charging port. If used, the update software and/or USB drive may become damaged. Only insert the USB drive in a USB media port.

 

 

  1. Wait approximately 10-30 seconds for the screen in Figure 12 or Figure 13 to appear.
    1. If the screen shown in Figure 12 appears, proceed to step 9 below.
    2. If the screen shown in Figure 13 appears, then no software update is available. Remove special tool J-52812-3, and then go to step 15.

 

  1. Select Yes to begin the software update.

 

  1. Wait for the update to complete.
  • Follow the on-screen instructions while waiting.

 

HINT: The update lasts 1-2 minutes.

 

  1. Once the update is complete, remove special tool J-52812-3, and then select Restart.

 

Steps 12-15 must be completed. If they are not completed, the update may become corrupted.

 

  1. Allow the reboot to complete (2-5 minutes after selecting Restart).

 

  1. Once the reboot has completed, turn OFF the engine, and then wait three (3) minutes.

 

  1. Start the engine and allow the vehicle to run for two (2) minutes.

 

  1. Turn OFF the engine.

 

CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
R1911 Inspect And Reprogram DCU R19112 0.4
DCU Reprogramming Not Needed R19113 0.2

 

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION
October 29, 2019 NTB19-083 Original bulletin published

 


Remedy Instructions and TSB

RCRIT-19V654-7682.pdf 4100.461KB

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Nissan Navigation Updates

navigation system map updates and related products for your Nissan vehicle

 

Bestseller No. 2
BELOMI 2023 Latest A14 Version Navigation SD Card, GPS GM5T-19H449-AH SD Card Support USA/Canada New Maps, Compatible with Car Navigator Sync System, Automotive Accessories
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A13 Navigation SD Card,for US&Canada Maps Sync Navigation System SD Card,GM5T-19H449-AG Car GPS Navigation SD Card Compatible with Ford Lincoln
  • ⭐ 【The Latest Map Data for 2023】 GM5T-19H449-AG navigation SD card, covering all the latest map data for the United States and Canada in 2023. You will no longer be annoyed by the intricate roads! This compact and practical car navigation system SD card will help you travel smoothly!
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  • ⭐ 【Carefully Selected Materials】 We choose premium chips as the core of this GPS navigation card, aiming to provide you with precise and durable quality assurance. The navigation SD card has a capacity of 32GB and powerful data processing capabilities, making it less prone to burning or damage.
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BESULEN 2023 Latest Version Vehicle A14 Navigation SD Card, Car Update GPS GM5T19H449AH SD Card Support Sync2 Navigation System USA Canada New Maps, Fit Expedition Explorer Pilot Navigator
  • 【Coverage Nationwide】: Built in high-definition map, covering all parts of the country, providing you with detailed information on streets, buildings, public facilities, and more. Whether you are in the city or the countryside, you can enjoy a meticulous navigation experience. Applicable to all cities, counties, and metropolitan areas in the United States, Canada, and Mexico.
  • 【Convenience and Practicality】: We will provide efficient and accurate navigation services for your smartphone or tablet. No network connection required, no traffic fees required, you can easily plan your travel route anytime, anywhere, and avoid getting lost.
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ASURE 9 inch Car Stereo Radio for Nissan Altima V L33 2013-2017 Navigation GPS Unit Upgrade,4Core 2G+32G Android with Wireless Carplay,Android Auto,SWC,DSP,1280x800 HD Touchscreen Multimedia Player
  • 【Car Stereo Radio Replacement】 9 inch capacitive touch screen In-dash video player for Nissan (2013-2016) Altima Base Factory Head Unit with p/n 28185-3TA0G, model PN-3378I;Nissan (2013-2016) Altima Bose Display Radio with p/n 28185-3TA1B, model CQ-FN24E1GX;Nissan (2015-2018) Altima Head Unit with p/n 28185-9HT1B, model CV-CN26N2GX;
  • for those following modes,there need an other power cable: Nissan (2014-2016) Altima Navigation Head unit with BOSE with p/n 259159HR0A,259159HR0B,259159HT2A; Bosch model LCN2K70A00;Nissan (2015-2018) Altima Navigation Head Unit with p/n 25915-9HS0B,model LCN2K70AD0;Nissan (2016-2018) Altima Navigation Head Unit with BOSE and MP3 CD Player with p/n 25915-9HT0A,Bosch model LCN2K70A10,p/n 7515750071; do not support the model Bosch 259159P0B
  • 【Android Car Radio Upgrade】Customization Android system,with 4-Core 1.2Ghz CPU,2GB RAM,ensures smooth operation and faster response,32GB ROM for more apps installed,1280*800 HD Touchscreen fouth-gen IPS display,color richer and display clearer,Screen Display Resolution 1280x800, Video output resolution 1024x600 (to external monitor)
  • 【Wireless/Wired CarPlay & Android auto】Wireless Carplay and Android Auto connected with Bluetooth,click carLink icon to start CarPlay or Android Auto function or back to main page, Wired contected way with the 6 pin USB cable,the 4 pins usb cable only for charging,very convenient to operate,free your hands,keep you stay focused and enjoy entertained while driving
  • 【Bluetooth & DSP & WiFi & Dual navigation】Hands-free calling and answer,making your call more safe when driving,built-in microphone,external microphone is optional, please contact us in need.DSP surround sound processing can customize the best music sound playback effect of different seats according to your needs.Support WiFi or hot spot function,very convenient to download APPs, offline map and so on,suppport internet location and GPS satellite positioning,make your navigation more precise
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  • 【Practical Function】: Large storage capacity, maps including the United States, Canada, Mexico, Puerto Rico, the Virgin Islands, the Bahamas road map, and includes real-time speed limit notification, so you can easily choose the best route to your destination. You can see the location of ATMs, restaurants, gas stations, motels and other stores.
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Universal Trimmable Screen Protector for all Nissan Navigation (3-Pack), Anti-glare and Anti Finger Print, 8 x 7 inches
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16 Pin Car Radio Stereo Power Harness Loom Wire for Nissan Altima Juke Teana Sunny Subaru Forester Adapter w/Radio Antenna Adapter for Aftermarket Android Radio GPS NAVI
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  • For 2012-2013NV For Pathfinder 2008-2013 (Does not fit vehicles with 6 speaker systems) For 2008-2013 Rogue For 2007-2012 Sentra For 2008-2013 Titan For inverse 2007-2013 For 2009-2012 Xterra,
  • For Subaru: Forester 2009-2014 (without factory navigation) For Inpreza 2008-2013 (without factory navigation) For 2010-2013 / legity (without factory navigation) For Outback 2010-2013 (without factory navigation) For 2008-2013 WRX (without factory navigation)
  • Support Steering Wheel control, Radio Antenna Adapter integrated!for aftermarket radio with 16pin power socket, Plug and Play to factory car connectors, no need to cut original car wiring.Note: It can not fit for Toyota models with factory amplifier! Please note: Can not fit for Pioneer/Sony/Keenwood radios.
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(Manual A/C)Roinvou 2+64G Android 13 CarPlay Stereo for 2014-2018 Nissan Rogue, Wireless CarPlay Radio with Android Auto, 10.1'' Touchscreen In-Dash GPS Navigation Support Mirror Link BT HiFi WiFi SWC
  • ⚠Matters Need Attention: (ONLY suitable for the original car is Manual A/C and SMALL SCREEN.) This nissan rogue car stereo contains the canbus decoder, which needs to be matched in the "Settings - Factory Settings (Password 8888) - Protocol settings". If you are not sure the brand of canbus, you can contact our customer service. In addition, the factory reversing camera input is supported, just connect the "Back video in" in the power cable to "CA-MIN".
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Last update on 2024-03-07 / Affiliate links / Images from Amazon Product Advertising API

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