Voluntary Recall Campaign 2018-2019 Nissan Armada; Display Control Unit (Infotainment) Software Update

“This site contains affiliate links for which OEMDTC may be compensated”


Classification: Reference: Date:
EL19-039 NTB19-084 October 29, 2019





NHTSA #: 19V654
APPLIED VEHICLE: 2018-2019 Armada (Y62)


Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.



Nissan is conducting this voluntary recall campaign on certain specific model year 2018-2019 Armada vehicles. The display control unit (DCU) will be reprogrammed. This service will be performed at no charge to the customer for parts or labor.



Nissan has assigned identification number R1911 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.



It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory.  Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale.  Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.



  • One special tool USB drive J-52812-3 with ID card has been shipped to each dealer (see Figure 1).
  • Additional USB drives are available from TechMate: nissantechmate.com or 1-800-662-2001.



It is highly recommended that the provided campaign USB drive, J-52812-3, be used.



  • If unavailable, the reprogramming software may be downloaded onto special tool USB drive J-52727-1 using the Infotainment Software Download procedure.
    • Special tool USB drive J-52727-1 has also been shipped to each dealer.
    • Click here  to access the Infotainment Software Download procedure. After the software has been downloaded, continue to step 1 below.



Update the Display Control Unit


  1. Start the engine, and then wait 60 seconds for the audio system to load.



  • The engine needs to idle for the duration of the update to retain battery charge.
    • If vehicle battery voltage becomes too low, the reprogram may not complete.


  1. Open the Settings Menu, and then select Bluetooth.
  • The Settings menu is accessed with the hard button located on the display.


  1. Select Connect Device from the Bluetooth Settings

HINT: If no connected devices are present, Figure 9 (page 6) will display.


  1. Check for devices in the Device List:
  • YES, one or more devices are listed: Select a device, and then proceed to step 5.
  • NO, there are no listed devices: Skip to step 7.

IMPORTANT: All paired (listed) devices must be deleted before proceeding to step 7.


  1. Select Delete.


HINT: The following screens will be displayed while a paired device is being deleted.

  • The first screen will show “Deleting…” followed by the device name.


  • The second screen will show information regarding repairing the Bluetooth®



  1. Check for additional devices in the Device List:


  • YES, there are more listed devices: Perform steps 4 and 5 until all listed devices are deleted.
  • NO, there are no listed devices: Proceed to step 7.

IMPORTANT: All paired (listed) devices must be deleted before proceeding to step 7.


  • Figure 9 will be displayed when all listed devices have been deleted.


  1. Insert special tool J-52812-3 into the vehicle’s USB media port (see Figure 10).


  • Do not remove the USB drive during the update to the vehicle until instructed.


HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.


Do not insert the USB drive into a charging port. If used, the update software and/or USB drive may become damaged. Only insert the USB drive in a USB media port.


  1. Wait approximately 10-30 seconds for the screen in Figure 12 or Figure 13 to appear.
    1. If the screen shown in Figure 12 appears, proceed to step 9 below.
    2. If the screen shown in Figure 13 appears, then no software update is available. Remove special tool J-52812-3, and then go to step 15.


  1. Select Yes to begin the software update.


  1. Wait for the update to complete.
  • Follow the on-screen instructions while waiting.


HINT: The update lasts 1-2 minutes.


  1. Once the update is complete, remove special tool J-52812-3, and then select Restart.


Steps 12-15 must be completed. If they are not completed, the update may become corrupted.


  1. Allow the reboot to complete (2-5 minutes after selecting Restart).


  1. Once the reboot has completed, turn OFF the engine, and then wait three (3) minutes.


  1. Start the engine and allow the vehicle to run for two (2) minutes.


  1. Turn OFF the engine.



Submit a “CM” line claim using the following claims coding:

R1911 Inspect And Reprogram DCU R19112 0.4
DCU Reprogramming Not Needed R19113 0.2



October 29, 2019 NTB19-084 Original bulletin published


Remedy Instructions and TSB

RCRIT-19V654-0554.pdf 2363.814KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [2.25 MB]



Nissan Navigation Updates

navigation system map updates and related products for your Nissan vehicle


Bestseller No. 2
ASURE Car Stereo Radio for Nissan Rogue X-Trail Qashiqai 2014-2018,10.1 inch 4Core 2G+32G Android System Car Navigation GPS Unit with Wireless Carplay,Android Auto,1280x800 HD Touchscreen Player
  • 【Changeable UI Car Stereo Radio】10.1 inch capacitive touch screen car In-dash stereo compatible with Nissan Rogue MK2 2014 2015 2016 2017 2018 X-Trail Qashiqai,supports Android Launcher,such as AGAMA Car Launcher,you can download the APP from Google Play and customize your own UI Themes.It is troublesome to removal the original car stereo radio of some car models. It is recommended to find a video on YouTube to learn first
  • 【Car Radio Upgrade】Customization Android system,with 4-Core 1.2Ghz processor,2GB RAM ensures smooth operation and faster response,32GB large storage space with wifi function allows more apps installed,1280*800 HD Touchscreen thrid-gen IPS display,color richer and display clearer,Screen Display Resolution 1280x800, Video output resolution 1024x600 (to external monitor)
  • 【Wireless and Wired CarPlay & Android auto】Wireless connected with Bluetooth,click Car-Link icon to start CarPlay or Android Auto function or back to main page(Compatible with iPhone 5 and later,Android phone 11.0 and later), Wired contected with the 6 pin USB cable,very convenient to operate,free your hands,easily use GPS navigation, calls, message, music and more functions while focusing on road safety
  • 【Bluetooth & DSP & Dual navigation】Hands-free calling and answer,making your call more safe when driving,built-in microphone,external microphone is optional, please contact us in need.Our car stereo built-in DSP processing chips and surround sound output, 4*45W amp can bring you a better music experience while driving.Suppport internet location and GPS satellite positioning,support offline map,provide you with accurate navigation
  • 【Steering Wheel Control & Dual USB Cables】Plug and Play Wired Harness supplied,easy to install(few cars swc cables requires manual wiring,contact us if swc does not wrok),supported car original steering wheel control button programme and customize(click Settings in the main menu, go to factory and input password 3368, choose RZC->Nissan->Qashqai->RZC),double USB cables support charging for 2 devices
Bestseller No. 4
2016 Nissan Maxima with navigation manual Owners Manual
  • Nissan (Author)
  • English (Publication Language)
  • 01/01/2016 (Publication Date) - Nissan (Publisher)
SaleBestseller No. 6
2021 Nissan Titan & Rogue Connect Navigation System Owners Manual Original
  • Nissan OEM (Author)
  • English (Publication Language)
  • 200 Pages - 01/01/2021 (Publication Date) - Nissan OEM (Publisher)
Bestseller No. 7
BELOMI 2023 Latest A14 Version Navigation SD Card, GPS GM5T-19H449-AH SD Card Support USA/Canada New Maps, Compatible with Car Navigator Sync System, Automotive Accessories
  • 【Perfect Performance】: The navigation SD card offers an exceptional navigation experience, delivering enhanced performance and stability. With its advanced map data and navigation algorithms, this SD card ensures precise route guidance, enabling you to reach your destination accurately and efficiently.
  • 【Upgraded Function】: The latest 2023 A14 navigation SD card can provide accurate navigation search and positioning, updated A4 to A13 and other map databases, with the United States, Canada and Mexico coverage. Your navigation system creates map updates, and the updated map optimizes landmarks, lanes, and other functions.
  • 【Easy Installation】: It is very easy to Install the navigation SD card. Simply insert the SD card into the designated slot in your vehicle's navigation system and follow the intuitive instructions. The hassle-free installation process allows you to start enjoying top-quality navigation services in no time.
  • 【Large Compatibility】: Compatible with f150 (2013-2015), Super Duty f250/350/450 (2013-2015), Escape (2013-2015), C-Max (2013-2015). Applicable to Mkc (2015), Mks (2013-2015), Mkt (2013-2015), Mkx (2011-2015), Mkz (2013-2016), Navigator (2015), and more.
  • 【Warm Tips】: Your vehicle's sync system may need to be upgraded to the latest version to work with the latest SD card. Card will not work in vehicles where navigation was not originally equipped. This only work on sync systems that use an card for navigation.
Bestseller No. 8
Bittwee Car Latest Version A2189068403 Navigation SD Card, Automotive Can/Mex/USA Maps SD Card ONLY Fit NTG 5 Audio 20 (Code 522) Systems, Compatible with CLA/GLC/GLA/AMG/A/B/C/E-Class
  • 【Convenient for Driving】: With this small SD card, you can travel freely in unfamiliar road environments without worrying about getting lost, enhancing the navigation experience. You can reach your destination accurately and time-saving according to the route statistics. Please note: The product description section of this page indicates which specific car models it is suitable for. Please check carefully before placing an order.
  • 【Practical Function】: Large storage capacity, maps including the United States, Canada, Mexico, Puerto Rico, the Virgin Islands, the Bahamas road map, and includes real-time speed limit notification, so you can easily choose the best route to your destination. You can see the location of ATMs, restaurants, gas stations, motels and other stores.
  • 【Easy Installation】: The installation procedure for this SD card is very simple, you need to install it with the engine off. First, you need to remove any existing card, insert a new Micro SD card, and power on the engine. Once inserted, the installation sequence will start automatically; all you need to do is follow the on-screen instructions.
  • 【Compatibility】: Compatible with GLA 250, SLC 300, CLA 250, CLS 400, CLS 550, C200, C250, C300, C350e, C400, C450, C43, C63, AMG 63 S, GLC 300, GLC 43, GLC 300, AMG CLS63 S, E250, E350, E400, AMG E63, AMG E63 S, E400, E550, etc.
  • 【Note】: OEM Part Number: A2189068403. This navigation SD card is only compatible with NTG5 AUDIO 20 (code 522) system. This navigation SD card can only be used in 1 vehicle, after installation, the card will be locked with the vehicle, please check the compatibility before purchase.
Bestseller No. 9
Universal Trimmable Screen Protector for All Nissan Navigation (3-Pack), Anti-Glare and Anti Finger Print, 8 x 7 inches
  • High Quality Anti Glare and Anti Finger Print Screen Protector from Japan (3 Pack)
  • Installation kit (Cleaning Cloth, Dust remover and Plastic Squeegee Card) is included
  • This Universal Car Screen Protector needs to be trimmed to fit your car's navigation system
  • Screen Protector Sheet Dimensions: 8 x 7 inches
  • Online Video Tutorial will Guide you through the installation process
SaleBestseller No. 10
Metra 99-7419 Single DIN Installation Kit for 2005-2006 Nissan Altima Vehicles without Navigation (Black)
  • Recessed Din Opening
  • Snap-In Iso Support System
  • 2005 - 2006 Nissan Altima Single Din Installation Kit
  • Install dash kit for Single DIN/ISO Radios
  • Compatible with 2005-2006 Nissan Altima without factory navigation

Last update on 2024-05-06 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...