Voluntary Recall Campaign 2019 Nissan Murano; AV Control Unit (Infotainment) Software Update

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Classification: Reference: Date:
EL19-029 NTB19-086 October 29, 2019





NHTSA #: 19V-654
APPLIED VEHICLES: 2019 Murano (Z52)


Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.



Nissan is conducting this voluntary recall campaign on certain specific model year 2019 Murano vehicles to update the AV Control Unit (Infotainment) software. This service will be performed at no charge to the customer for parts or labor.



Nissan has assigned identification number R1911 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.



It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory.  Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale.  Failure to

do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.



  • Special tool USB drive J-52812-1 has been shipped to each dealer (see Figure 1).
  • Additional USB drives are available from TechMate: nissantechmate.com or 1-800-662-2001.



It is highly recommended that the provided campaign USB drive, J-52812-1, be used.



  • If unavailable, the reprogramming software may be downloaded onto special tool USB drive J-52727-1 using the Infotainment Software Download procedure.
    • Special tool USB drive J-52727-1 has also been shipped to each dealer.
    • Click here to access the Infotainment Software Download procedure. After the software has been downloaded, continue to step 1 in this bulletin.



Update AV Control Unit (Infotainment) Software


  1. Park the vehicle in a well-ventilated area.


  1. Set the parking brake.


  1. Start the engine, and then wait 60 seconds for the system to load.


The engine needs to idle for the duration of the update to retain battery charge. If the battery voltage becomes too low, the reprogramming may not complete.


  1. Turn the audio system OFF.


  1. Insert special tool USB drive J-52812-1 into the vehicle’s USB media port (see Figure 2).


  • DO NOT remove the USB drive during the software update until instructed.


DO NOT insert the USB drive into a charging port (see Figure 3). Charging ports are marked in the vehicle with a “lightning bolt” symbol. If used, the software update and/or USB drive may become damaged. Only insert the USB drive in a USB media port.


  1. Wait approximately 10-30 seconds for the screen in Figure 4 to appear.


  • The screen in Figure 5 may briefly appear. DO NOT remove the USB drive. The audio system will detect the USB drive and continue the software update.


  1. Wait for the software update to complete.


  • Follow the on-screen instructions while waiting.


HINT: The software update will take 15-25 minutes.


  1. Once the software update is complete (Figure 7), remove special tool USB drive J-52812-1. The system will then reboot (restart).


IMPORTANT: The system will not reboot until the USB drive is removed.


  1. Allow the reboot to complete (approximately 30 seconds).


  • The Nissan logo will be displayed during the reboot.


  1. Turn the ignition OFF.



Submit a “CM” line claim using the following claims coding:

R1911 Reprogram Audio/AV  Control Unit R19110 0.2 hrs



October 29, 2019 NTB19-086 Original bulletin published


Remedy Instructions and TSB

RCRIT-19V654-5697.pdf 690.907KB

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