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Classification: | Reference: | Date: |
EL19-036 | NTB19-091 | October 29, 2019 |
VOLUNTARY RECALL CAMPAIGN
2019 GT-R; AV CONTROL UNIT (INFOTAINMENT) SOFTWARE UPDATE
CAMPAIGN ID #: | R1911 |
NHTSA #: | 19V654 |
APPLIED VEHICLE: | 2019 GT-R (R35) |
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary recall campaign on certain specific model year 2019 GT-R vehicles to update the AV Control Unit (Infotainment) software. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number R1911 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
REQUIRED SPECIAL TOOL
SD Card J-52812-14
- One special tool SD Card J-52812-14 has been shipped to each dealer (see Figure 1).
- Additional SD cards are available from TechMate: nissantechmate.com or 1-800-662-2001.
IMPORTANT
It is highly recommended that the provided campaign SD card, J-52812-14, be used.
HINT:
- If unavailable, the reprogramming software may be downloaded onto special tool SD card J-52727-2 using the Infotainment Software Download procedure.
- Special tool SD card J-52727-2 has also been shipped to each dealer.
- Click here to access the Infotainment Software Download procedure. After the software has been downloaded, continue to step 1 in this bulletin.
SERVICE PROCEDURE
Update AV Control Unit
NOTE:
- Refer to Figure 2 below for location of controls and SD card.
- Make sure the MAP SD card (not the software update card) is inserted in the SD card slot before starting the software update procedure.
- Turn the ignition to ON/ACC.
- Turn the hazard warning lamps ON.
- Ensure the map is displayed on the screen by pressing the MAP button.
- Ensure the audio system is OFF (Audio OFF should be displayed in the top left corner of the MAP screen as shown in Figure 2).
- Access the System Diagnostic Menu.
- Press and hold down the MENU button and at the same time rotate the volume knob (Figure 3) more than three clicks in each direction (back and forth) until System Diagnostic Menu displays (Figure 4).
NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.
- Select Confirmation/Adjustment (Figure 4).
- Use the scroll bar to scroll down, and then select Software Update (Figure 5).
- Select YES (Figure 6).
- The system will reboot automatically.
- The reboot is complete when the message in Figure 7 displays. DO NOT select “OK” or “CANCEL” at this time.
- Remove the MAP SD card.
- Refer to Figure 2 on page 3 for the SD card location.
- The SD card slot has a small cover. To access the MAP SD card, open the cover with a suitable tool.
- Push on the MAP SD card, and then it will pop out.
- Install Essential Tool J-52812-14 (provided, Figure 8) into the SD card slot.
- Select OK (Figure 9).
- Once OK has been selected, the message in Figure 10 should appear.
- Update status progress bar will appear (Figure 11).
- The software update will take approximately 5-7 minutes.
- After the update has completed, the screen in Figure 12 should display.
- Remove J-52812-14 from the SD card slot.
- Insert the MAP SD card.
- Select OK (Figure 13).
- After selecting OK, the screen in Figure 14 should display after 1-2 minutes.
- Turn the hazard warning lamps OFF.
- Turn the ignition OFF.
- Turn the ignition ON.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
R1911 | Reprogram AV Control Unit | R19111 | 0.3 hrs |
Reprogram not needed | R19113 | 0.2 hrs |
AMENDMENT HISTORY
PUBLISHED DATE | REFERENCE | DESCRIPTION |
October 29, 2019 | NTB19-091 | Original bulletin published |
Remedy Instructions and TSB
RCRIT-19V654-2417.pdf 822.569KB
Nissan Navigation Updates
navigation system map updates and related products for your Nissan vehicle
- 【Perfect Performance】: The navigation SD card offers an exceptional navigation experience, delivering enhanced performance and stability. With its advanced map data and navigation algorithms, this SD card ensures precise route guidance, enabling you to reach your destination accurately and efficiently.
- 【Upgraded Function】: The latest 2023 A14 navigation SD card can provide accurate navigation search and positioning, updated A4 to A13 and other map databases, with the United States, Canada and Mexico coverage. Your navigation system creates map updates, and the updated map optimizes landmarks, lanes, and other functions.
- 【Easy Installation】: It is very easy to Install the navigation SD card. Simply insert the SD card into the designated slot in your vehicle's navigation system and follow the intuitive instructions. The hassle-free installation process allows you to start enjoying top-quality navigation services in no time.
- 【Large Compatibility】: Compatible with f150 (2013-2015), Super Duty f250/350/450 (2013-2015), Escape (2013-2015), C-Max (2013-2015). Applicable to Mkc (2015), Mks (2013-2015), Mkt (2013-2015), Mkx (2011-2015), Mkz (2013-2016), Navigator (2015), and more.
- 【Warm Tips】: Your vehicle's sync system may need to be upgraded to the latest version to work with the latest SD card. Card will not work in vehicles where navigation was not originally equipped. This only work on sync systems that use an card for navigation.
- ⭐ 【The Latest Map Data for 2023】 GM5T-19H449-AG navigation SD card, covering all the latest map data for the United States and Canada in 2023. You will no longer be annoyed by the intricate roads! This compact and practical car navigation system SD card will help you travel smoothly!
- ⭐ 【Map Range】 The car GPS navigation SD card covers hundreds of cities and villages across 50 states in the United States, Puerto Rico, and Canada. It can provide you with various building and road traffic information such as roads, restaurants, gas stations, traffic lights, etc., suitable for SYNC SD navigation system.
- ⭐ 【Compatible Models】 This A13 navigation SD card is compatible with Ford F150 2013-2015, F250 F350 F450 2013-2015, Flex 2013-2015, Lincoln Mkc 2015, Mks 2013-2015, Mkt 2013-2015. (Please refer to the product description for detailed compatible models.) Before purchasing, please carefully confirm whether this product is compatible with your car.
- ⭐ 【Carefully Selected Materials】 We choose premium chips as the core of this GPS navigation card, aiming to provide you with precise and durable quality assurance. The navigation SD card has a capacity of 32GB and powerful data processing capabilities, making it less prone to burning or damage.
- ⭐ 【Perfect After-Sales Service】 We care about our valued buyers, and each of our A13 navigation SD card is carefully tested and inspected before delivery. If you have any questions, our customer service staff will be happy to help you. If the item is defective within 1 month, you can return it to us. Enjoy your shopping!
- 【Coverage Nationwide】: Built in high-definition map, covering all parts of the country, providing you with detailed information on streets, buildings, public facilities, and more. Whether you are in the city or the countryside, you can enjoy a meticulous navigation experience. Applicable to all cities, counties, and metropolitan areas in the United States, Canada, and Mexico.
- 【Convenience and Practicality】: We will provide efficient and accurate navigation services for your smartphone or tablet. No network connection required, no traffic fees required, you can easily plan your travel route anytime, anywhere, and avoid getting lost.
- 【Wide Use】: COMPATIBILITY FORD C-MAX 2013 - 2015 FORD EDGE 2011- 2015 FORD ESCAPE 2013 - 2015 FORD ESCAPEHYBRID 2013 - 2015 FORD EXPEDITION 2015 FORD EXPEDITION XT 2015 FORD EXPLORER 2011 - 2016 FORD F-150 2013 - 2015 FORD FIESTA 2014 - 2015 FORD FLEX 2013 - 2015 FORD FOCUS 2012 - 2015 FORD FUSION2013 - 2016 FORD MUSTANG 2015 FORD SUPER DUTY(F-250 /F-350 /F-450) 20132016 FORD TAURUS 2013 - 2015 FORD TRANSIT 2013 - 2015 FORD TRANSIT CONNECT 2014 - 2016
- 【Real Time Road Conditions】: Supports real-time road conditions function, and can recommend the best route for you based on current traffic conditions. In addition, dynamic navigation can also update road information in real-time, ensuring that you always stay up-to-date with the latest road conditions during driving. You can also find information such as ATMs, restaurants, gas stations, miles of new roads, luxury hotels, pet shops, and more!
- 【High Quality Material】: Made of high-quality materials, strictly controlled and tested to ensure stable operation in harsh environments. At the same time, our map data is continuously updated and maintained to ensure that we provide you with the most accurate and reliable navigation services.
- 【Car Stereo Radio Replacement】 9 inch capacitive touch screen In-dash video player for Nissan (2013-2016) Altima Base Factory Head Unit with p/n 28185-3TA0G, model PN-3378I;Nissan (2013-2016) Altima Bose Display Radio with p/n 28185-3TA1B, model CQ-FN24E1GX;Nissan (2015-2018) Altima Head Unit with p/n 28185-9HT1B, model CV-CN26N2GX;
- for those following modes,there need an other power cable: Nissan (2014-2016) Altima Navigation Head unit with BOSE with p/n 259159HR0A,259159HR0B,259159HT2A; Bosch model LCN2K70A00;Nissan (2015-2018) Altima Navigation Head Unit with p/n 25915-9HS0B,model LCN2K70AD0;Nissan (2016-2018) Altima Navigation Head Unit with BOSE and MP3 CD Player with p/n 25915-9HT0A,Bosch model LCN2K70A10,p/n 7515750071; do not support the model Bosch 259159P0B
- 【Android Car Radio Upgrade】Customization Android system,with 4-Core 1.2Ghz CPU,2GB RAM,ensures smooth operation and faster response,32GB ROM for more apps installed,1280*800 HD Touchscreen fouth-gen IPS display,color richer and display clearer,Screen Display Resolution 1280x800, Video output resolution 1024x600 (to external monitor)
- 【Wireless/Wired CarPlay & Android auto】Wireless Carplay and Android Auto connected with Bluetooth,click carLink icon to start CarPlay or Android Auto function or back to main page, Wired contected way with the 6 pin USB cable,the 4 pins usb cable only for charging,very convenient to operate,free your hands,keep you stay focused and enjoy entertained while driving
- 【Bluetooth & DSP & WiFi & Dual navigation】Hands-free calling and answer,making your call more safe when driving,built-in microphone,external microphone is optional, please contact us in need.DSP surround sound processing can customize the best music sound playback effect of different seats according to your needs.Support WiFi or hot spot function,very convenient to download APPs, offline map and so on,suppport internet location and GPS satellite positioning,make your navigation more precise
- 【Convenient for Driving】: With this small SD card, you can travel freely in unfamiliar road environments without worrying about getting lost, enhancing the navigation experience. You can reach your destination accurately and time-saving according to the route statistics.
- 【Practical Function】: Large storage capacity, maps including the United States, Canada, Mexico, Puerto Rico, the Virgin Islands, the Bahamas road map, and includes real-time speed limit notification, so you can easily choose the best route to your destination. You can see the location of ATMs, restaurants, gas stations, motels and other stores.
- 【Easy Installation】: The installation procedure for this SD card is very simple, you need to install it with the engine off. First, you need to remove any existing card, insert a new Micro SD card, and power on the engine. Once inserted, the installation sequence will start automatically; all you need to do is follow the on-screen instructions.
- 【Compatibility】: Compatible with GLA 250, SLC 300, CLA 250, CLS 400, CLS 550, C200, C250, C300, C350e, C400, C450, C43, C63, AMG 63 S, GLC 300, GLC 43, GLC 300, AMG CLS63 S, E250, E350, E400, AMG E63, AMG E63 S, E400, E550, etc.
- 【Note】: OEM Part Number: A2189068403. This navigation SD card is only compatible with NTG5 AUDIO 20 (code 522) system. This navigation SD card can only be used in 1 vehicle, after installation, the card will be locked with the vehicle, please check the compatibility before purchase.
- High Quality Anti Glare and Anti Finger Print Screen Protector from Japan (3 Pack)
- Installation kit (Cleaning Cloth, Dust remover and Plastic Squeegee Card) is included
- This Universal Car Screen Protector needs to be trimmed to fit your car's navigation system
- Screen Protector Sheet Dimensions: 8 x 7 inches
- Online Video Tutorial will Guide you through the installation process
- Compatible Car Models: Nissan: 2009-2013 307Z,Altima 2007-2013,Armada 2008-2013,Cube 2009 2013,2009-2012 Frontier,Juke 2011-2013,2007-2013 Maxia,2009-2013 Murano
- For 2012-2013NV For Pathfinder 2008-2013 (Does not fit vehicles with 6 speaker systems) For 2008-2013 Rogue For 2007-2012 Sentra For 2008-2013 Titan For inverse 2007-2013 For 2009-2012 Xterra,
- For Subaru: Forester 2009-2014 (without factory navigation) For Inpreza 2008-2013 (without factory navigation) For 2010-2013 / legity (without factory navigation) For Outback 2010-2013 (without factory navigation) For 2008-2013 WRX (without factory navigation)
- Support Steering Wheel control, Radio Antenna Adapter integrated!for aftermarket radio with 16pin power socket, Plug and Play to factory car connectors, no need to cut original car wiring.Note: It can not fit for Toyota models with factory amplifier! Please note: Can not fit for Pioneer/Sony/Keenwood radios.
- we have all toyota harness available for different car specs, if you need them, please contact seller
- ⚠Matters Need Attention: (ONLY suitable for the original car is Manual A/C and SMALL SCREEN.) This nissan rogue car stereo contains the canbus decoder, which needs to be matched in the "Settings - Factory Settings (Password 8888) - Protocol settings". If you are not sure the brand of canbus, you can contact our customer service. In addition, the factory reversing camera input is supported, just connect the "Back video in" in the power cable to "CA-MIN".
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- 🚘[𝐂𝐚𝐫 𝐒𝐭𝐞𝐫𝐞𝐨 𝐰𝐢𝐭𝐡 𝐀𝐩𝐩𝐥𝐞 𝐂𝐚𝐫𝐏𝐥𝐚𝐲 & 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝐀𝐮𝐭𝐨] for nissan rogue radio replacement with HD touchscreen and built-in wireless/wired Apple CarPlay and wireless/wired Android Auto for superior voice-assisted control and easier access to your phone features, including music, navigation, calls, notification, messages and much more. (Some Samsung Phones are Restricted.)
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- 🚘[𝐀𝐧𝐝𝐫𝐨𝐢𝐝/𝐢𝐎𝐒 𝐌𝐢𝐫𝐫𝐨𝐫 𝐋𝐢𝐧𝐤] You can connect this touch screen car stereo through WiFi hotspot/BT(wireless) or original USB cable(wired) of your phone to synchronize the phone screen and for nissan rogue stereo head unit radio screen. This is very convenient when you use your phone's navigation function. Android supports bidirectional control, iPhone supports unidirectional control. (Some Samsung Phones are Restricted.)
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