August 26, 2020 NHTSA CAMPAIGN NUMBER: 20V507000
Misaligned Right-Hand LED Headlight/FMVSS 108
An improperly aimed headlight can result in insufficient illumination of the road while driving at night, increasing the risk of a crash.
NHTSA Campaign Number: 20V507
Manufacturer Nissan North America, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 5,520
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2020 Sentra vehicles. The right-hand LED headlight may have been misaligned during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Nissan will notify owners, and dealers will replace the right-hand LED headlight, free of charge. The recall is expected to begin October 5, 2020. Owners may contact Nissan customer service at 1-800-867-7669.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
RECALL
CAMPAIGN BULLETIN
Right Hand LED (Light-Emitting Diode) Headlamp Assembly
Voluntary Non-Compliance Recall Campaign
Reference: R20B4
Date: August 27, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| 2020 Sentra (B18) | 5,520 | 349 | August 27, 2020 |
YES |
***** Campaign Summary *****
Nissan is issuing a Voluntary Non-compliance Recall to replace the right-hand side LED (Light-Emitting Diode) Headlamp assembly and destroy the removed part for specific 2020 Sentra (B18) vehicles identified in Service Comm.
Due to a supplier issue that has since been corrected, the correct aiming logic was not applied when setting the headlamp aim parameters. As a result, the right-hand side LED (Light-Emitting Diode) headlamp assembly may be misaligned resulting in a vertical gradient value below 0.13. In this condition, the aiming performance does not meet minimum requirements of Federal Motor Vehicle Safety Standards (FMVSS/CMVSS) No. 108; Lamps, reflective devices, and associated equipment Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.
***** What Dealers Should Do****
- Verify if vehicles are affected by this Voluntary Non-Compliance Recall Campaign using Service Comm or DBS National Service History Campaign I.D. R20B4.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 75-460 for additional information
- Please continue to check newly arriving inventory for campaign applicability.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
- Dealers should use NTB20-059 to correct any vehicles subject to this campaign.
- If a retailed vehicle affected by this campaign ID visits the dealer for service, the retailer should inform the customer about the recall campaign and communicate that parts may need to be ordered. In an effort to minimize inconvenience to the customer, dealers should place and order for the part and schedule a follow up appointment for repair once the part is available.
- Once remedied dealers should destroy the removed part and submit the claim, using the claims coding provided, and release the vehicle.
***** Release Schedule *****
| Parts |
|
| Repair |
|
| Owner Notification | Nissan will begin sending notifications to owners of all potentially affected vehicles in October 2020 via US Mail. |
***** Dealer Responsibility*****
It is the dealer’s responsibility to checl< Service Comm or DBS National Service History using the appropriate Campaign ID. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
| Q. | Is this a recall? | |||||||||
| A. | Yes.
| |||||||||
| Q. | What is the reason for the recall? | |||||||||
| A. | Due to a supplier issue that has since been corrected, the correct aiming logic was not applied when setting the headlamp aim parameters. As a result, the right-hand side LED (Light-Emitting Diode) headlamp assembly may be misaligned resulting in a vertical gradient value below 0.13.
Under this condition, the affected vehicle may not comply with certain performance requirements of Federal Motor Vehicle Safety Standards (FMVSS) No. 708; Lamps, reflective devices, and associated equipment.
| |||||||||
| Q. | What is the possible effect of the condition? | |||||||||
| A. | Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night.
| |||||||||
| Q. | Is this a Stop Sale? | |||||||||
| A. | Yes.
| |||||||||
| Q. | What will be the corrective action for this voluntary recall campaign? | |||||||||
| A. | Dealers will replace the right-hand LED (Light-Emitting Diode) Headlamp assembly and destroy the removed part.
| |||||||||
| Q. | How long will the corrective action take? | |||||||||
| A. | This free service should take up to one (1) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
| |||||||||
| Q. | When will vehicle owners be notified? | |||||||||
| A. | Nissan will begin sending notifications to owners of all potentially affected vehicles in October 2020 via U.S. Mail.
| |||||||||
| Q. | Is my vehicle safe to drive? | |||||||||
| A. | If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
| |||||||||
| Q. | Is there anything owners can do to mitigate this condition? | |||||||||
| A. | No.
| |||||||||
| Q. | Are parts readily available? | |||||||||
| A. | Yes Nissan will send an automatic parts shipment to dealers with affected inventory. Shipments will begin arriving on August 28, 2020.
| |||||||||
| Q. | Will a rental vehicle be provided while the dealer is servicing the vehicle? | |||||||||
| A. | Yes. Complimentary alternate transportation is available, upon customer request, while parts are on order.
| |||||||||
| Q. | Is there any charge for the repair? | |||||||||
| A. | No. The remedy will be performed for the customer free of charge for parts and labor.
| |||||||||
| Q. | Will I have to tal<e my vehicle back to the selling dealer to have the service performed? | |||||||||
| A. | No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would lil<e to have the corrective action completed.
| |||||||||
| Q. | I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? | |||||||||
| A. | The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
| |||||||||
| Q. | What model year vehicles are involved? | |||||||||
| A. | Certain MY2020 Nissan Sentra (B18) vehicles equipped with LED (Light-Emitting Diode) headlamps and manufactured between November 26, 2019 and March 24, 2020 at the Aguascalientes, Mexico plant are affected.
| |||||||||
| Q. | Are you experiencing this condition on any other Nissan (or INFINITI) models? | |||||||||
| A. | No.
| |||||||||
Revision History:
| Date | Announcement | Purpose |
| August 27, 2020 | Voluntary Non-Compliance Recall | New Campaign Announcement |
August 26, 2020
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
NONCOMPLIANCE INFORMATION REPORT
- Manufacturer:
Nissan Mexicana, S.A. de C.V. Aguascalientes plant
- Vehicles Potentially Involved:
Certain Model Year 2020 Nissan Sentra vehicles manufactured in the Auguascalientes, Mexico plant from November 26, 2019 (Start of Production) to March 24, 2020.
Based on production records, the head lamp aiming issue only affects the right-hand head lamp on Model Year 2020 Nissan Sentra vehicles equipped with LED (Light-Emitting Diode) head lamps. The left-hand side LED head lamp meets FMVSS 108 requirements.
The subject right-hand LED headlamps are specific to Sentra vehicles produced at the Agualscalientes plant and this issue affects no other Nissan or Infiniti vehicles.
| Part Number | Description | Applicable Model |
| 26010-6LB5A | RH Head Lamp | 2020 Nissan Sentra |
The LED head lamp manufacturer is:
ICHIKOH INDUSTRIES., LTD.
80 Itado, Isehara-shi, Kanagawa-ken 259-1192
Mr. Shozo Kawate
Quality Assurance Vice President [email protected]
+81-(0)463-96-1451
The country of origin of the LED head lamp manufacturer is:
Japan
- Total Number of Vehicles Potentially Involved:
Approximately 5,520 Model Year 2020 Nissan Sentra vehicles
- Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
100%
- Description of the Noncompliance:
In affected lamps, the supplier did not apply the correct aiming logic when setting the head lamp aim parameters. As a result, the right-hand LED headlamp aim may be misaligned resulting in a vertical gradient value below 0.13. In this condition, the aiming performance does not meet the minimum specification defined in S10.18.9.1.2 of FMVSS No. 108; Lamps, reflective devices, and associated equipment. Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night.
- Basis for Determination of the Existence of a Noncompliance
In May 2020, during a Federal Motor Vehicle Safety Standard (FMVSS) audit at the supplier, an issue with the right-hand LED head lamp was discovered. The supplier notified Nissan on May 4, 2020 of the potential non-compliance and began an investigation into the issue to determine root cause.
June 2020 through July 2020 – During the manufacturing process review, the supplier discovered that the correct aiming logic was not applied when setting the right-hand LED head lamp aim parameters. Additionally, an audit of the supplier’s documentation revealed that the control plan review only occurred every six (6) months, allowing the incorrect specification to go undetected.
August 2020 – The supplier reviewed its production records to determine whether the subject LED head lamp assemblies could have been supplied to Nissan. Upon confirming that this was indeed the case, Nissan reviewed its records and determined that certain Nissan Sentra may contain the subject LED head lamp.
August 19, 2020 – Upon confirming that the aiming issue affected compliance with FMVSS No. 108, Nissan made a noncompliance determination.
- Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles on October 5, 2020. Dealers will be notified on August 27, 2020. Dealers will replace the right-hand LED headlamps to remedy this condition.
We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.
- Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
2020 Nissan Sentra; RH Led Front Combination Lamp (Headlamp)
Voluntary Safety Recall Campaign 2020 Nissan Sentra; RH Led Front Combination Lamp (Headlamp)
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| NISSAN | SENTRA | 2020 |
5 Associated Documents
Recall Acknowledgement
RCAK-20V507-3595.pdf 244.121KB
Manufacturer Notices(to Dealers,etc) – R20B4 – 2020 Sentra RH Headlamp – NCIR – Dealer Announcement
RCMN-20V507-0530.pdf 1305.522KB
Noncompliance Notice 573 Report
RCLRPT-20V507-6219.PDF 214.16KB
Remedy Instructions and TSB
RCRIT-20V507-4488.pdf 59.687KB
August 26, 2020 NONCOMPLIANCE INFORMATION REPORT
RMISC-20V507-4753.pdf 46.944KB
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