September 11, 2020 NHTSA CAMPAIGN NUMBER: 20V556000
Incorrect Headlight Markings/FMVSS 108
The incorrect marks may cause the headlights to be aimed incorrectly during servicing, resulting in insufficient illumination of the road while driving at night, thereby increasing the risk of a crash.
NHTSA Campaign Number: 20V556
Manufacturer Nissan North America, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 82
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2019 Titan vehicles equipped with LED headlights. The headlights may have incorrect aiming marks. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Nissan will notify owners, and dealers will inspect and, as necessary, replace the headlight assemblies, free of charge. The recall is expected to begin on October 20, 2020. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PC751.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
RECALL
CAMPAIGN BULLETIN
Headlamp Inspection
Voluntary Non-Compliance Recall Campaign
Reference: PC751
Date: September 15, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
| Affected Models/Years: |
Affected Population: |
Dealer Inventory: |
SERVICE COMM Activation date: |
Stop Sale In Effect |
| 2019 Titan (A67) | 82 | 6 | September 75, 2020 |
YES |
***** Campaign Summary*****
Nissan is closing the existing Quality Action (PC747) Based on new information, Nissan is redefining the affected VIN population for this concern and is conducting a Voluntary Non-compliance Recall (PC757) to inspect LED (Light-Emitting Diode) Headlamp markings and, if necessary, replace the LED Headlamp assembly for specific 2019 Titan {A67) vehicles identified in Service Comm
Titan models equipped with LED headlamps may contain incorrect lens mark.ings. Specifically, the headlamp may have been assembled with halogen headlamp lens markings and, as a result, the LED lamps may not contain the correct nomenclature and photometric aiming marl<s. In this condition. the LED headlamps may not meet Federal Motor Vehicle Safety Standard (FMVSS) No. 108; Lamps, reflective devices, and associated equipment. The issue does not impact headlamp aim and performance at the time of production, but may impact serviceability
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer
***** What Dealers Should Do”‘***
- Verify if vehicles are affected by this Voluntary Non-Compliance Recall Campaign using Service Comm or DBS National Service History Campaign PC751.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 75-460 for additional information
- Please continue to check newly arriving inventory for campaign applicability.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been
- Dealers should use NTB2O-O63 to correct any vehicles subject to this
- If a retailed vehicle affected by this campaign ID visits the dealer for service, the retailer should inform the customer about the recall campaign and communicate that parts may need to be ordered. In an effort to minimize inconvenience to the customer. dealers should place an order for the part and schedule a follow up appointment for repair once the part is available.
- Once remedied dealers should submit the claim, using the claims coding provided, and release the vehicle.
*****Release Schedule *****
| Parts |
NOTE: Nissan anticipates less than 1% of affected vehicles Will require replacement. Parts replaced under this activity will be placed on parts collection. Parts requested are VIN and repair order specific. It is important for dealers to return parts applicable to the VIN and repair order identified. |
| Repair |
|
| Owner Notification | Nissan will begin sending notifications to owners of all potentially affected vehicles in October 2020 via U.S. Mail. |
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign ID. for the campaign status on each vehicle falling with in the range of this voluntary recall campaign, which for any reason enters the service department This includes vehicles purchased from private parties or presented by transient {tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with t hat VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
| Q. | Is this a recall? | |||||||||
| A | Yes.
|
|||||||||
| Q. | What is the reason for the recall? | |||||||||
| A | Titan models equipped with LED headlamps may contain incorrect lens markings Specifically, the headlamp may have been assembled with halogen headlamp lens markings and, as a result, the LED lamps may not contain the correct nomenclature and photometric aiming marks.
|
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| Q. | What is the possible effect of the condition? | |||||||||
| A | In this condition, the LED headlamps may not meet Federal Motor Vehicle Safety Standard (FMVSS) No. 708; Lamps, reflective devices, and associated equipment. The issue does not impact headlamp aim and performance at the time of production, but may impact serviceability. |
|||||||||
| Q. | Is this a Stop Sale? | |||||||||
| A | Yes
|
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| Q. | What will be the corrective action for this voluntary recall campaign? | |||||||||
| A | Dealers will inspect LED (Light-Emitting Diode) Headlamp markings and, if necessary, replace the LED (Light-Emitting Diode) Headlamp assembly.
|
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| Q. | How long will the corrective action take? | |||||||||
| A | This free service should take up to one (1) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
|
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| Q. | When will vehicle owners be notified? | |||||||||
| A | Nissan will begin sending notifications to owners of all potentially affected vehicles in October 2020 via U.S. Mail.
|
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| Q. | Is my vehicle safe to drive? | |||||||||
| A | If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification. | |||||||||
| Q. | Is there anything owners can do to mitigate this condition? | |||||||||
| A | No.
|
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| Q. | Are parts readily available? | |||||||||
| A | Parts are currently on restriction. Parts may be ordered via DBS beginning September 15, 2020. Parts restriction will be removed and dealers will be able to place an order for additional parts, as needed, via normal ordering process beginning October 6, 2020. |
|||||||||
| Q. | Will a rental vehicle be provided while the dealer is servicing the vehicle? | |||||||||
| A | Yes. Complimentary alternate transportation is available, upon customer request, while parts are on order.
|
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| Q. | Is there any charge for the repair? | |||||||||
| A | No. The remedy will be performed for the customer free of charge for parts and labor.
|
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| Q. | Will I have to take my vehicle back to the selling dealer to have the service performed? | |||||||||
| A | No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
|
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| Q. | I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? | |||||||||
| A | The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
|
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| Q. | What model year vehicles are involved? | |||||||||
| A | Certain MY2079 Nissan Titan (A61) vehicles equipped with LED (Light-Emitting Diode) headlamps and manufactured between November 22, 2079 and December 3, 2079 at the Canton, Mississippi plant are affected.
|
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| Q. | Are you experiencing this condition on any other Nissan (or INFINITI) models? | |||||||||
| A | No.
|
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Revision History:
| Date | Announcement | Purpose |
| September 15, 2020 | Voluntary Non-Compliance Recall | New Campaign Announcement |
CAMPAIGN ID: PC751 | Original Document
| Classification: | Reference: | Date: |
| EL20-035 | NTB20-063 | September 14, 2020 |
VOLUNTARY RECALL CAMPAIGN
2019 TITAN AND TITAN XD; LED HEADLAMPS
| CAMPAIGN ID #: | PC751 |
| APPLIED VEHICLES: | 2019 Titan and Titan XD (A61) |
| APPLIED SYSTEM: | LED Headlamps |
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary recall campaign on certain specific model year 2019 Titan and Titan XD vehicles to inspect, and if applicable, replace the LED headlamps. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC751 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
SERVICE PROCEDURE
1. Open the hood.
2. Locate and inspect the upper laser etch markings on both the driver side (left) and passenger side (right) LED headlamps.
Upper laser etch marking (driver side shown, passenger side similar)
Correct upper laser etch marking (blank)
Incorrect upper laser etch marking (H11)
3. Locate and inspect the lower laser etch marking on the driver side (left) LED headlamp.
Lower laser etch marking
Correct lower laser etch marking on driver side (VOL)
Incorrect lower laser etch marking on driver side (VOR)
4. Locate and inspect the lower laser etch marking on the passenger side (right) LED headlamp.
Lower laser etch marking
Correct lower laser etch marking on passenger side (VOL)
Incorrect lower laser etch marking on passenger side (VOR)
5. Replace any headlamp that has the incorrect laser etch marking.
- To replace the headlamp(s), refer to the ESM: DRIVER CONTROLS > EXTERIOR LIGHTING SYSTEM > LED HEADLAMP > REMOVAL AND INSTALLATION > FRONT COMBINATION LAMP > Removal and Installation.
- If ALL laser etch markings are correct, close the hood and go to the CLAIMS INFORMATION on page 5.
PARTS INFORMATION
| DESCRIPTION | PART NUMBER | QUANTITY |
| LAMP ASSY – HEAD, LH (headlamp) | 26060-EZ22B | 1 (1) |
| LAMP ASSY – HEAD, LH (headlamp) (2) | 26060-9FT1B | 1 (1) |
| LAMP ASSY – HEAD, RH (headlamp) | 26010-EZ22B | 1 (1) |
| LAMP ASSY – HEAD, RH (headlamp) (2) | 26010-9FT1B | 1 (1) |
(1) As needed.
(2) Midnight Edition.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
| PC751 | Inspect both headlamps, no repair | PC7510 | 0.2 |
| Inspect both headlamps,replace one headlamp (without AVM) | PC7511 | 1.0 | |
| Inspect and replace both headlamps (without AVM) | PC7513 | 1.2 | |
| Inspect both headlamps,replace one headlamp (with AVM) | PC7512 | 1.5 | |
| Inspect and replace both headlamps (with AVM) | PC7514 | 1.7 |
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| September 14, 2020 | NTB20-063 | Original bulletin published |
NTB20-063
September 23, 2020
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed amended Non-Compliance Information Report in accordance with 49 CFR Part 573. This report amends section(s) 5 and 7: Description of the Noncompliance and Description of Correct Action, respectively.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
NONCOMPLIANCE INFORMATION REPORT
- Manufacturer:
Nissan North America Inc.., Canton, MS plant
- Vehicles Potentially Involved:
Certain Model Year 2019 Nissan Titan vehicles manufactured in the Canton, Mississippi plant from November 22, 2019 to December 3, 2019 (End of Production).
Based on supplier records, the subject condition only affects certain Model Year 2019 Nissan Titan vehicles with LED (Light-Emitting Diode) head lamps. Model Year 2020 Titan vehicles use a different supplier.
The subject LED headlamps are specific to Titan vehicles produced at the Canton plant and, based on supplier records, this issue affects no other Nissan or Infiniti vehicles.
| Part Number | Description | Applicable Model |
| 26010-EZ22B | RH Head Lamp | 2019 Nissan Titan |
| 26060-EZ22B | LH Head Lamp | 2019 Nissan Titan |
| 26010-9FT1B | RH Head Lamp | 2019 Nissan Titan |
| 26060-9FT1B | LH Head Lamp | 2019 Nissan Titan |
The LED head lamp manufacturer is:
Ventra Sandusky LLC
A Division of Flex-N-Gate Corporation
3020 Sandusky, Ohio 44870
Tom Alliman
Quality Manager
(419) 656-2173
- Total Number of Vehicles Potentially Involved:
Approximately 82 Model Year 2019 Nissan Titan vehicles
- Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
100%
- Description of the Noncompliance:
Due to an operator error at the supplier, the wrong software program was used to etch markings into the head lamp lens on the affected vehicles. Specifically, the LED head lamp may have been assembled with halogen head lamp lens markings, and as a result, the LED head lamps may not contain the correct nomenclature and photometric aiming marks. In this condition, the LED head lamps do not meet the requirements defined in S10.18.5.3; Optical axis marking-visual/optical aim headlamp and S10.18.9.6.1; The lens of a lower beam headlamp must be marked “VOL” if the headlamp is intended to be visually/optically aimed using the left side of the lower beam pattern of FMVSS No. 108. Additionally, the head lamps do not conform to requirements defined in S6.5.3.4; Replaceable bulb headlamp markings.
The incorrect marks may cause the headlights to be aimed incorrectly during servicing, resulting in insufficient illumination of the road while driving at night, thereby increasing the risk of a crash.
- Basis for Determination of the Existence of a Noncompliance
December 2019 – During a routine internal audit, a Nissan lab technician noticed a discrepancy with the markings on the LED head lamp assembly of a Titan vehicle at the Canton plant. Nissan notified the supplier of the issue and with the supplier, began an investigation.
January 2020 – Nissan conducted an on-site review of the supplier LED head lamp production process to determine the scope and root cause of the issue.
February 2020 – During the investigation, it was discovered that due to an operator error at the supplier, the halogen head lamp software program was incorrectly used to etch markings into the LED head lamp lens assembly.
Using supplier production records, Nissan initiated a warranty parts collection activity to confirm the range of affected vehicles. Nissan also inspected in-house fleet vehicles for potentially affected parts. During this time, Nissan conducted a follow up on-site supplier review to obtain additional information about the scope of the issue.
March 2020 to June 2020 – Nissan experienced business interruptions of U.S. operations due to COVID-19 public health concerns. As a result, the Canton, MS plant was shut down from March 30, 2020 to June 8, 2020. Because of the shutdown and local public health requirements, the investigation process was slowed.
July 2020 through August 2020 – Nissan also concluded its analysis of the warranty return parts collection activity. Nissan also initiated a dealer action, requesting dealers to inspect their vehicle inventory. Both actions confirmed that no vehicles outside of the supplier suspect range were affected. Concurrently, Nissan determined whether the subject condition affected compliance with FMVSS.
September 3, 2020 – Upon confirming that the subject condition affected compliance with FMVSS No. 108, Nissan made a noncompliance determination.
- Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles beginning October 20, 2020. Dealers were notified on September 15, 2020. Dealers will inspect the LED head lamp markings and replace one or both of the head lamp assemblies if incorrect.
We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.
- Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
September 11, 2020
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
NONCOMPLIANCE INFORMATION REPORT
- Manufacturer:
Nissan North America Inc.., Canton, MS plant
- Vehicles Potentially Involved:
Certain Model Year 2019 Nissan Titan vehicles manufactured in the Canton, Mississippi plant from November 22, 2019 to December 3, 2019 (End of Production).
Based on supplier records, the subject condition only affects certain Model Year 2019 Nissan Titan vehicles with LED (Light-Emitting Diode) head lamps. Model Year 2020 Titan vehicles use a different supplier.
The subject LED headlamps are specific to Titan vehicles produced at the Canton plant and, based on supplier records, this issue affects no other Nissan or Infiniti vehicles.
| Part Number | Description | Applicable Model |
| 26010-EZ22B | RH Head Lamp | 2019 Nissan Titan |
| 26060-EZ22B | LH Head Lamp | 2019 Nissan Titan |
| 26010-9FT1B | RH Head Lamp | 2019 Nissan Titan |
| 26060-9FT1B | LH Head Lamp | 2019 Nissan Titan |
The LED head lamp manufacturer is:
Ventra Sandusky LLC
A Division of Flex-N-Gate Corporation
3020 Sandusky, Ohio 44870
Tom Alliman
Quality Manager
(419) 656-2173
- Total Number of Vehicles Potentially Involved:
Approximately 82 Model Year 2019 Nissan Titan vehicles
- Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
100%
- Description of the Noncompliance:
Due to an operator error at the supplier, the wrong software program was used to etch markings into the head lamp lens on the affected vehicles. Specifically, the LED head lamp may have been assembled with halogen head lamp lens markings, and as a result, the LED head lamps may not contain the correct nomenclature and photometric aiming marks. In this condition, the LED head lamps do not meet the requirements defined in S10.18.5.3; Optical axis marking-visual/optical aim headlamp and S10.18.9.6.1; The lens of a lower beam headlamp must be marked “VOL” if the headlamp is intended to be visually/optically aimed using the left side of the lower beam pattern of FMVSS No. 108. Additionally, the head lamps do not conform to requirements defined in S6.5.3.4; Replaceable bulb headlamp markings.
The issue does not impact headlamp aim and performance at the time of manufacturing, but may impact serviceability when aiming the head lamp or replacing a bulb.
- Basis for Determination of the Existence of a Noncompliance
December 2019 – During a routine internal audit, a Nissan lab technician noticed a discrepancy with the markings on the LED head lamp assembly of a Titan vehicle at the Canton plant. Nissan notified the supplier of the issue and with the supplier, began an investigation.
January 2020 – Nissan conducted an on-site review of the supplier LED head lamp production process to determine the scope and root cause of the issue.
February 2020 – During the investigation, it was discovered that due to an operator error at the supplier, the halogen head lamp software program was incorrectly used to etch markings into the LED head lamp lens assembly.
Using supplier production records, Nissan initiated a warranty parts collection activity to confirm the range of affected vehicles. Nissan also inspected in-house fleet vehicles for potentially affected parts. During this time, Nissan conducted a follow up on-site supplier review to obtain additional information about the scope of the issue.
March 2020 to June 2020 – Nissan experienced business interruptions of U.S. operations due to COVID-19 public health concerns. As a result, the Canton, MS plant was shut down from March 30, 2020 to June 8, 2020. Because of the shutdown and local public health requirements, the investigation process was slowed.
July 2020 through August 2020 – Nissan also concluded its analysis of the warranty return parts collection activity. Nissan also initiated a dealer action, requesting dealers to inspect their vehicle inventory. Both actions confirmed that no vehicles outside of the supplier suspect range were affected. Concurrently, Nissan determined whether the subject condition affected compliance with FMVSS.
September 3, 2020 – Upon confirming that the subject condition affected compliance with FMVSS No. 108, Nissan made a noncompliance determination.
- Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles beginning October 20, 2020. Dealers will be notified on September 15, 2020. Dealers will inspect the LED head lamp markings and replace one or both of the head lamp assemblies if incorrect.
We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.
- Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| NISSAN | TITAN | 2019 |
7 Associated Documents
Recall Acknowledgement
RCAK-20V556-8952.pdf 249.765KB
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Open in new tab Noncompliance Notice 573 Report
RCLRPT-20V556-6951.PDF 215.454KB
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September 11, 2020 NONCOMPLIANCE INFORMATION REPORT
RMISC-20V556-2922.pdf 47.555KB
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Manufacturer Notices(to Dealers,etc) – NISSAN PC751 – 2019 Titan Headlamp Inspection – NCIR – Dealer Announcement
RCMN-20V556-2242.pdf 1300.742KB
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Remedy Instructions and TSB
RCRIT-20V556-0504.pdf 2336.906KB
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Recall 573 Report-Amendment 1
RCLRPT-20V556-4193.PDF 215.482KB
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September 23, 2020 AMENDED NONCOMPLIANCE INFORMATION REPORT
RMISC-20V556-5484.pdf 47.606KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V556&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
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