PC752 – Rear Window Glass May Separate – 2020 Nissan Altima, Maxima & Leaf

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September 22, 2020 NHTSA CAMPAIGN NUMBER: 20V570000

Rear Window Glass May Separate

Rear window glass that separates from the vehicle can increase the risk of a crash.

 

NHTSA Campaign Number: 20V570

Manufacturer Nissan North America, Inc.

Components VISIBILITY

Potential Number of Units Affected 150

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020 Altima, Maxima and Leaf vehicles. The rear window glass may not remain properly secured to the vehicle.

 

Remedy

Nissan will notify owners, and dealers will replace the back window glass, free of charge. The recall began November 4, 2020. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PC752.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 


SAFETY RECALL

CAMPAIGN BULLETIN

Rear Window/Back Glass
Voluntary Safety Recall Campaign

Reference: PC752
Date: December 1, 2020

 

Attention: Dealer Principal, Sales, Service & Parts Managers

IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.

 

UPDATE December 1, 2020

Please discard earlier versions of this bulletin.

The announcement from September 22, 2020 has been revised to include:

  • The parts restriction w ill be removed and dealers can order parts, as needed, via normal ordering process beginning December 1, 2020.
  • Parts currently on order in DBS will be fulfilled.

 

Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM
Activation date:
Stop Sale In Effect
2020 Maxima (A36) 70 4 September 22, 2020

YES

2020 Altima (L34) 135 82
2020 LEAF (ZEl) 5 4

 

 

***** Campaign Summary***** 

Nissan is issuing a Voluntary Safety Recall to remove the rear window/back glass and replace it with new window glass for specific 2020 Maxima (A36), Altima (L34), and LEAF (ZEl) vehicles identified in Service Comm.

During the manufacturing process, the proper procedure was not followed for cleaning and applying primer to the rear window/back glass during installation As a result, the rear window/back glass may not have proper adhesion to the vehicle body flange. Under certain circumstances, such as driving at high speed with the window down or other high interior pressure, the rear window/back glass may separate from the vehicle body and increase the risk of a crash.

Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer

 

***** What Dealers Should Do*****  

  1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History Campaign ID PC752.
    • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
      • Refer to NPSB 75-460 for additional information
    • Please continue to check newly arriving inventory for campaign applicability.

 

  1. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been

 

  1. Dealers should use NTB2O-O67 to correct any vehicles subject to this
    • If a retailed vehicle affected by this campaign ID visits the dealer for service, the dealer should inform the customer about the recall campaign and communicate that parts may need to be ordered   In an effort to minimize inconvenience to the customer, dealers should place an order for the part and schedule a follow up appointment for repair once the part is available.
    • Dealers have the option to sub let t he repair (up to $7 50 sublet allowance is available)

 

  1. Once remedied dealers should submit the claim, using the claims coding provided, and release t he vehicle.

 

***** Release Schedule *****

Parts
  • Parts listed below may be ordered via normal ordering process beginning December 1, 2020. Parts currently on order in DBS will be fulfilled.
    • 79700-4RA1A Maxima (A36)
    • 79700-6CA1B – Alt ima (L34)
    • 90300- SSA0 A LEAF (ZE1)
Repair
  • NTB20-067
Owner Notification Nissan will beg in sending notifications to owners of all potentially affected vehicles in November 2020 via U.S Mail.

 

***** Dealer Responsibility***** 

It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign ID. for the campaign status o n each vehicle fal ling within the range of this voluntary recall campaign, w hich for any reason enters the service department This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.

 

NISSAN NORTH AMERICA, INC.

Aftersales DIVISION


Frequently Asked Questions (FAQ):

 

Q. Is this a recall?
A Yes.

 

Q. What is the reason for the recall?
A During the manufacturing process, the proper procedure was not followed for cleaning and applying primer to the rear window/back glass during installation As a result, the back window glass may not have proper adhesion to the vehicle body flange.

 

Q. What is the possible effect of the condition?
A Under certain circumstances, such as driving at high speed with the window down or other high interior pressure, the rear window/back glass may separate from the vehicle body and increase the risk of a crash.

 

Q. Is this a Stop Sale?
A Yes.

 

Q. What will be the corrective action for this voluntary recall campaign?
A Dealers will remove the back window glass and replace it with new window glass.

 

Q. How long will the corrective action take?
A This free service should take up to one and a half (15) hours to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule or if the vehicle repair is sublet to an alternate repair facility.

 

Q. When will vehicle owners be notified?
A Nissan will begin sending notifications to owners of all potentially affected vehicles in November
2020 via US Mail.
Q. Is my vehicle safe to drive?
A If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged
to have their vehicles repaired as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A No.

 

Q. Are parts readily available?
A Parts are on restriction and may be ordered via DBS. Parts for Altima will be in short supply until
September 28, 2020.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A Yes. Complimentary alternate transportation is available, upon customer request, while parts are on order.

EXPENCE CODE DESCRIPTION AMOUNT
502 Rental Expense $120
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to WBP19-017 for additional information on application of rental reimbursement

 

Q. Is there any charge for the repair?
A No. The remedy will be performed for the customer free of charge for parts and labor.

 

Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A The remedy will fully correct this condition As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?
A Certain MY2020 Nissan Maxima (A36), Altima (L34), and LEAF (ZE1) vehicles manufactured in the Smyrna, TN plant between July 74, 2020 and July 31, 2020 are affected.

 

Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A No.

 

 

Revision History:

Date Announcement Purpose
September 22, 2020 Voluntary Safety Recall New Campaign Announcement
December 1, 2020 REVISION 1 Update regarding parts restriction removal

 


Classification: Reference: Date:
BT20-014 NTB20-067 September 21, 2020

 

VOLUNTARY SAFETY RECALL CAMPAIGN
2020 ALTIMA AND 2020 MAXIMA REAR WINDOW
2020 LEAF BACK DOOR WINDOW GLASS

 

CAMPAIGN ID #: PC752
APPLIED VEHICLES: 2020 Altima (L34)
  2020 LEAF (ZE1)
  2020 Maxima (A36)

 

Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.

 

INTRODUCTION

Nissan is conducting this voluntary safety recall campaign, on certain specific model year 2020 Altima, LEAF and Maxima vehicles, to replace the rear window/back door window glass. This service will be performed at no charge to the customer for parts or labor.

 

IDENTIFICATION NUMBER

Nissan has assigned identification number PC752 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

DEALER RESPONSIBILITY

It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory.  Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale.  Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

 

SERVICE PROCEDURE

Replace Rear Window Glass/Back Door Window Glass

 

  1. Replace the rear window glass/back door window glass.

 

  • For Altima and Maxima, refer to the ESM: BODY EXTERIOR, DOORS, ROOF & VEHICLE SECURITY > GLASS & WINDOW SYSTEM > REMOVAL AND INSTALLATION > REAR WINDOW GLASS.

 

  • For LEAF, refer to the ESM: REPAIR > BODY EXTERIOR, DOORS, ROOF & VEHICLE SECURITY > GLASS & WINDOW SYSTEM > REMOVAL AND INSTALLATION > BACK DOOR WINDOW GLASS.

 

 

PARTS INFORMATION

DESCRIPTION MODEL PART NUMBER QUANTITY
GLASS REAR WINDOW Altima 79700-6CA1B 1
GLASS-BACK DOOR WINDOW LEAF 90300-5SA0A 1
GLASS-BACK WINDOW Maxima 79700-4RA1A 1

 

CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID MODEL DESCRIPTION OP CODE FRT
PC752 Altima Replace Rear Window Glass PC7520 1.0
LEAF Replace Back Door Window Glass PC7521 1.1
Maxima Replace Rear Window Glass PC7522 0.9

 

EXPENSE CODE

EXPENSE CODE DESCRIPTION MAX AMOUNT
515 Miscellaneous Glass Repair $150.00

 

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION
September 21, 2020 NTB20-067 Original bulletin published

 

NTB20-067

 



3 Affected Products

Vehicles

MAKE MODEL YEAR
NISSAN ALTIMA 2020
NISSAN LEAF 2020
NISSAN MAXIMA 2020

 


11 Associated Documents

Recall Quarterly Report #3, 2021-2

RCLQRT-20V570-1251.PDF 211.321KB

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Remedy Instructions and TSB

RCRIT-20V570-8105.pdf 61.043KB

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Manufacturer Notices(to Dealers,etc) – PC752 2020 Altima Maxima Rear Window Glass and 2020 LEAF Back Glass – Dealer Announcement – VSRC – FINAL

RCMN-20V570-9435.pdf 1240.828KB

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Manufacturer Notices(to Dealers,etc) – REVISION 1 – PC752 2020 Altima, Maxima Rear Window Glass and 2020 LEAF Back Door Glass – VSRC

RCMN-20V570-4486.pdf 1256.435KB

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September 21, 2020 DEFECT INFORMATION REPORT

RMISC-20V570-2200.pdf 47.359KB

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Recall Acknowledgement

RCAK-20V570-7670.pdf 243.89KB

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Defect Notice 573 Report

RCLRPT-20V570-9911.PDF 215.506KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V570-5006.PDF 211.236KB

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V570-8609.PDF 211.14KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V570-2320.pdf 56.229KB

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Recall Quarterly Report #4, 2021-3

RCLQRT-20V570-2342.PDF 211.424KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V570&docType=RCL

 


 

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