September 22, 2020 NHTSA CAMPAIGN NUMBER: 20V570000
Rear Window Glass May Separate
Rear window glass that separates from the vehicle can increase the risk of a crash.
NHTSA Campaign Number: 20V570
Manufacturer Nissan
North America, Inc.
Components VISIBILITY
Potential Number of Units Affected 150
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2020 Altima, Maxima and Leaf vehicles. The rear window glass may not remain properly secured to the vehicle.
Remedy
Nissan will notify owners, and dealers will replace the back window glass, free of charge. The recall began November 4, 2020. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PC752.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
SAFETY RECALL
CAMPAIGN BULLETIN
Rear Window/Back Glass
Voluntary Safety Recall Campaign
Reference: PC752
Date: December 1, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
UPDATE December 1, 2020
Please discard earlier versions of this bulletin.
The announcement from September 22, 2020 has been revised to include:
- The parts restriction w ill be removed and dealers can order parts, as needed, via normal ordering process beginning December 1, 2020.
- Parts currently on order in DBS will be fulfilled.
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| 2020 Maxima (A36) | 70 | 4 | September 22, 2020 |
YES |
| 2020 Altima (L34) | 135 | 82 | ||
| 2020 LEAF (ZEl) | 5 | 4 |
***** Campaign Summary*****
Nissan is issuing a Voluntary Safety Recall to remove the rear window/back glass and replace it with new window glass for specific 2020 Maxima (A36), Altima (L34), and LEAF (ZEl) vehicles identified in Service Comm.
During the manufacturing process, the proper procedure was not followed for cleaning and applying primer to the rear window/back glass during installation As a result, the rear window/back glass may not have proper adhesion to the vehicle body flange. Under certain circumstances, such as driving at high speed with the window down or other high interior pressure, the rear window/back glass may separate from the vehicle body and increase the risk of a crash.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer
***** What Dealers Should Do*****
- Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History Campaign ID PC752.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 75-460 for additional information
- Please continue to check newly arriving inventory for campaign applicability.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been
- Dealers should use NTB2O-O67 to correct any vehicles subject to this
- If a retailed vehicle affected by this campaign ID visits the dealer for service, the dealer should inform the customer about the recall campaign and communicate that parts may need to be ordered In an effort to minimize inconvenience to the customer, dealers should place an order for the part and schedule a follow up appointment for repair once the part is available.
- Dealers have the option to sub let t he repair (up to $7 50 sublet allowance is available)
- Once remedied dealers should submit the claim, using the claims coding provided, and release t he vehicle.
***** Release Schedule *****
| Parts |
|
| Repair |
|
| Owner Notification | Nissan will beg in sending notifications to owners of all potentially affected vehicles in November 2020 via U.S Mail. |
***** Dealer Responsibility*****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign ID. for the campaign status o n each vehicle fal ling within the range of this voluntary recall campaign, w hich for any reason enters the service department This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
| Q. | Is this a recall? | |||||||||
| A | Yes.
| |||||||||
| Q. | What is the reason for the recall? | |||||||||
| A | During the manufacturing process, the proper procedure was not followed for cleaning and applying primer to the rear window/back glass during installation As a result, the back window glass may not have proper adhesion to the vehicle body flange.
| |||||||||
| Q. | What is the possible effect of the condition? | |||||||||
| A | Under certain circumstances, such as driving at high speed with the window down or other high interior pressure, the rear window/back glass may separate from the vehicle body and increase the risk of a crash.
| |||||||||
| Q. | Is this a Stop Sale? | |||||||||
| A | Yes.
| |||||||||
| Q. | What will be the corrective action for this voluntary recall campaign? | |||||||||
| A | Dealers will remove the back window glass and replace it with new window glass.
| |||||||||
| Q. | How long will the corrective action take? | |||||||||
| A | This free service should take up to one and a half (15) hours to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule or if the vehicle repair is sublet to an alternate repair facility.
| |||||||||
| Q. | When will vehicle owners be notified? | |||||||||
| A | Nissan will begin sending notifications to owners of all potentially affected vehicles in November 2020 via US Mail. | |||||||||
| Q. | Is my vehicle safe to drive? | |||||||||
| A | If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification. | |||||||||
| Q. | Is there anything owners can do to mitigate this condition? | |||||||||
| A | No.
| |||||||||
| Q. | Are parts readily available? | |||||||||
| A | Parts are on restriction and may be ordered via DBS. Parts for Altima will be in short supply until September 28, 2020. | |||||||||
| Q. | Will a rental vehicle be provided while the dealer is servicing the vehicle? | |||||||||
| A | Yes. Complimentary alternate transportation is available, upon customer request, while parts are on order.
| |||||||||
| Q. | Is there any charge for the repair? | |||||||||
| A | No. The remedy will be performed for the customer free of charge for parts and labor.
| |||||||||
| Q. | Will I have to take my vehicle back to the selling dealer to have the service performed? | |||||||||
| A | No, any authorized Nissan dealer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed. | |||||||||
| Q. | I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? | |||||||||
| A | The remedy will fully correct this condition As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
| |||||||||
| Q. | What model year vehicles are involved? | |||||||||
| A | Certain MY2020 Nissan Maxima (A36), Altima (L34), and LEAF (ZE1) vehicles manufactured in the Smyrna, TN plant between July 74, 2020 and July 31, 2020 are affected.
| |||||||||
| Q. | Are you experiencing this condition on any other Nissan (or INFINITI) models? | |||||||||
| A | No.
| |||||||||
Revision History:
| Date | Announcement | Purpose |
| September 22, 2020 | Voluntary Safety Recall | New Campaign Announcement |
| December 1, 2020 | REVISION 1 | Update regarding parts restriction removal |
| Classification: | Reference: | Date: |
| BT20-014 | NTB20-067 | September 21, 2020 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2020 ALTIMA AND 2020 MAXIMA REAR WINDOW
2020 LEAF BACK DOOR WINDOW GLASS
| CAMPAIGN ID #: | PC752 |
| APPLIED VEHICLES: | 2020 Altima (L34) |
| 2020 LEAF (ZE1) | |
| 2020 Maxima (A36) |
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary safety recall campaign, on certain specific model year 2020 Altima, LEAF and Maxima vehicles, to replace the rear window/back door window glass. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC752 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
SERVICE PROCEDURE
Replace Rear Window Glass/Back Door Window Glass
- Replace the rear window glass/back door window glass.
- For Altima and Maxima, refer to the ESM: BODY EXTERIOR, DOORS, ROOF & VEHICLE SECURITY > GLASS & WINDOW SYSTEM > REMOVAL AND INSTALLATION > REAR WINDOW GLASS.
- For LEAF, refer to the ESM: REPAIR > BODY EXTERIOR, DOORS, ROOF & VEHICLE SECURITY > GLASS & WINDOW SYSTEM > REMOVAL AND INSTALLATION > BACK DOOR WINDOW GLASS.
PARTS INFORMATION
| DESCRIPTION | MODEL | PART NUMBER | QUANTITY |
| GLASS REAR WINDOW | Altima | 79700-6CA1B | 1 |
| GLASS-BACK DOOR WINDOW | LEAF | 90300-5SA0A | 1 |
| GLASS-BACK WINDOW | Maxima | 79700-4RA1A | 1 |
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | MODEL | DESCRIPTION | OP CODE | FRT |
| PC752 | Altima | Replace Rear Window Glass | PC7520 | 1.0 |
| LEAF | Replace Back Door Window Glass | PC7521 | 1.1 | |
| Maxima | Replace Rear Window Glass | PC7522 | 0.9 |
EXPENSE CODE
| EXPENSE CODE | DESCRIPTION | MAX AMOUNT |
| 515 | Miscellaneous Glass Repair | $150.00 |
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| September 21, 2020 | NTB20-067 | Original bulletin published |
NTB20-067
SEOCONTENT-START
September 21, 2020
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
- Manufacturer:
Nissan North America Inc., Smyrna Plant
- Vehicles Potentially Involved:
Certain Model Year 2020 Nissan Altima, LEAF and Maxima vehicles manufactured in the Smyrna, TN plant between July 14, 2020 and July 31, 2020.
Based on review of production records and the results of a plant audit, the back window glass adhesion issue only affects certain Model Year 2020 Nissan Altima, LEAF and Maxima vehicles produced during the specified time period above.
This issue affects no other Nissan or Infiniti vehicles.
| Part Number | Description | Applicable Model |
| 79700 6CA1B | Back Window Glass | 2020 Nissan Altima |
| 90300 5SA0A | Back Window Glass | 2020 Nissan LEAF |
| 79700 4RA1A | Back Window Glass | 2020 Nissan Maxima |
- Total Number of Vehicles Potentially Involved:
Approximately 150 Model Year 2020 Nissan vehicles shown in the table below.
| Make / Model | Count of Vehicles |
| 2020 Nissan Altima |
135 |
| 2020 Nissan LEAF |
5 |
| 2020 Nissan Maxima |
10 |
- Percentage of Vehicles Estimated to Actually Contain the Defect:
100%
- Description of the Defect:
On the subject vehicles, a specific operator did not follow the proper procedure for applying the cleaner/primer to the back window glass flange during installation. As a result, the back window glass may not have proper adhesion to the vehicle body flange. Under certain circumstances, such as driving at high speed with the window down or other high interior pressure event, the back window glass may separate from the vehicle body. If the glass separates from the vehicle, it may increase the risk of injury or crash.
- Chronology of Principle Events:
July 31, 2020 – During a video review of the primer application process, a manager discovered that a line operator was not following the proper procedure during assembly of the back window glass. Nissan put affected units on hold and began an investigation to determine the root cause and scope of the issue.
August 2020 – The investigation revealed that in certain instances, the specific operator did not follow the proper procedure for applying the cleaner/primer to the back window glass flange during installation. The issue has since been corrected and process equipment based countermeasures were implemented to prevent it from recurring.
Nissan conducted a yard audit at the Smyrna, TN plant and found 123 affected units. Nissan also initiated a dealer audit to determine if any affected units were shipped to dealers.
Nissan found 127 affected units in dealer inventory.
September 14, 2020 – Based on the foregoing, Nissan decided to conduct a safety recall campaign to remedy affected vehicles.
- Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles on November 4, 2020. Dealers will be notified on September 22, 2020. Dealers will replace the back window glass with a new one.
We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.
- Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
****************************************************************************************************
OWNER NOTIFICATION NHTSA RECALL 20V-570
NOTIFICACIÓN PROPRIETARIO
Dear Nissan Altima Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Nissan has decided that a defect which relates to motor vehicle safety exists in certain 2020
model year Nissan Altima vehicles. Our records indicate that you own or lease the Nissan vehicle
identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
On certain Nissan Altima models, the proper procedure was not followed for cleaning and applying
primer to the back window glass during installation. As a result, the back window glass may not have
proper adhesion to the vehicle body. Under certain circumstances, such as driving at high speed with
the window down or other high interior pressure, the back window glass may separate from the vehicle
body and increase the risk of injury or crash.
What Nissan Will Do
Qué Hará Nissan
Your Nissan dealer will remove the back window glass and replace it with new window glass, free of
charge. This free service should take up to one and a half (1.5) hours to complete but your Nissan dealer
may require your vehicle for a longer period of time based upon their work schedule or if the vehicle
repair is sublet to an alternate repair facility.
What You Should Do
Qué Debes Hacer
Contact your Nissan dealer at your earliest convenience in order to arrange an appointment to have
your vehicle repaired. Please bring this notice with you when you keep your service appointment.
Comunícate con cualquier concesionario Nissan a la mayor brevedad para concertar una cita de
reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PC752.
Para obtener más información sobre el retiro, visite
https://nna.secure.force.com/recall?camp=PC752.
If the dealer fails to, or is unable to make the necessary repairs free of charge,
you may contact the National Consumer Affairs Department, Nissan North
America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes
contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs
Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de
cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos
nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
SEOCONTENT-END
3 Affected Products
Vehicles
11 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V570-1251.PDF 211.321KB
Remedy Instructions and TSB
RCRIT-20V570-8105.pdf 61.043KB
Manufacturer Notices(to Dealers,etc) – PC752 2020 Altima Maxima Rear Window Glass and 2020 LEAF Back Glass – Dealer Announcement – VSRC – FINAL
RCMN-20V570-9435.pdf 1240.828KB
Manufacturer Notices(to Dealers,etc) – REVISION 1 – PC752 2020 Altima, Maxima Rear Window Glass and 2020 LEAF Back Door Glass – VSRC
RCMN-20V570-4486.pdf 1256.435KB
September 21, 2020 DEFECT INFORMATION REPORT
RMISC-20V570-2200.pdf 47.359KB
Recall Acknowledgement
Defect Notice 573 Report
RCLRPT-20V570-9911.PDF 215.506KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V570-5006.PDF 211.236KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V570-8609.PDF 211.14KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V570-2320.pdf 56.229KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V570-2342.PDF 211.424KB
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