Voluntary Safety Recall Campaign PC765 – Tire Inspection – 2020 Nissan Altima

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November 5, 2020 NHTSA CAMPAIGN NUMBER: 20V685000

Over Cured Tires Can Fail

Overcured tires can result in a sidewall break causing a sudden loss of air or the tread separating from the tire. Both conditions increase the risk of a crash.

 

NHTSA Campaign Number: 20V685

Manufacturer Nissan North America, Inc.

Components TIRES

Potential Number of Units Affected 2,214

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020 Altima S grade vehicles equipped with Continental ProContact TX tires, size 215/60 R16 H, with TIN date code 3320 and Mold ID S-419149. The tires may have been over cured.

 

Remedy

Nissan will notify owners, and dealers will inspect the vehicle’s tires to see if they are affected, replacing them as necessary, free of charge. The recall began December 10, 2020. Owners may contact Nissan customer service at 1-800-8677669. Nissan’s number for this recall is PC765.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 


***** Campaign Summary *****

Nissan is issuing a Voluntary Safety Recall to inspect all four (4) tires and, if necessary, replace any that are found with the suspect Department of Transportation (DOT) number and mold number for specific 2020 Altima (L34) vehicles identified in Service Comm. Subject vehicles may require zero (O) to four (4) tires to be replaced

During manufacturing, the affected tires may have been over cured due to a tire press Programmable Logic Controller (PLC) logic error and subsequent improper scrap handling. As a result, the affected tires may experience a carcass break in the sidewall with sudden air loss, or they could develop a belt edge separation that could lead to a partial or full tread/belt loss. In addition, tires may experience a sudden air loss without warning while others may exhibit localized tread wear, which may manifest as excessive vibration and/or bulging in the tread area. These conditions could increase the risk of serious injury or death.

Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.

 

 

***** Release Schedule *****

Parts

Affected vehicle replacement tires, if necessary, are orderable via normal process through the Nissan Maintenance Advantage program: Phone 877-NIS-NMA1 (877-647-6621) Website order via link on the dealer portal; wwwNNAnetcom and click on the “Maintenance Advantage-Tire/Battery/Chemical” link.

  • OETIR-03035 – Continental 215/60 R16

NOTE: Claiming instructions are provided in the Recall Campaign Technical Bulletin (NTB20-078) DO NOT claim the Dealer Tire part number on the claim.

Dealers should inspect any applicable tires in their inventory and contact their Dealer Tire or Nissan Carline representative to obtain a refund or exchange for any that are found with the suspect Department of Transportation (DOT) number and mold number. There may be other return processes, related to Continental tires, that are separate from the process outlined in the campaign specific repair bulletin.

Follow the campaign repair bulletin (NTB20-078) for the specific tire return process identified. Tires are being collected, by Nissan North America for quality and investigation purposes.

 

Repair

  • NTB20-078

 

Owner Notification

Nissan will begin sending notifications to owners of all potentially affected vehicles in December 2020 via US Mail.

 

***** Dealer Responsibility***** 

It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign ID. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.

 

NISSAN NORTH AMERICA, INC.

Aftersales DIVISION

 


Frequently Asked Questions (FAQ):

 

Q. Is this a recall?

Yes.

 

Q. Is this a Stop Sale?

Yes.

 

Q. What is the reason for the recall?

During manufacturing, the affected tires may have been over cured due to a tire press Programmable Logic Controller (PLC) logic error and subsequent improper scrap handling. As a result, the affected tires may experience a carcass breal< in the sidewall with sudden air loss, or they could develop a belt edge separation that could lead to a partial or full tread/belt loss.

 

Q. What is the possible effect of the condition?

Tires may experience a sudden air loss without warning while others may exhibit localized tread wear, which may manifest as excessive vibration and/or bulging in the tread area. These conditions could increase the risk of serious injury or death.

 

Q. What will be the corrective action for this voluntary recall campaign?

Dealers will inspect all four (4) tires and, if necessary, replace any that are found with the suspect Department of Transportation (DOT) number and mold number for specific 2020 Altima (L34) vehicles identified in Service Comm. Subject vehicles may require zero (O) to four (4) tires to be replaced.

 

Q. How long will the corrective action take?

This free service could take up to two (2) hours to complete, depending on number of tires requiring replacement, but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

 

Q. When will vehicle owners be notified?

Nissan will begin sending notifications to owners of all potentially affected vehicles in December 2020 via US Mail.

 

Q. Is my vehicle safe to drive?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to  remedy your vehicle.  Affected owners are encouraged to have their vehicles inspected and, if necessary, remedied as soon as possible upon notification.

 

Q. Is there anything owners can do to mitigate this condition?

No.

 

Q. Are parts readily available?

Yes.

 

Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?

Yes. Complimentary alternate transportation is available, upon customer request, while tires are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to WBP19-017 for additional information on application of rental reimbursement.

 

Q. Is there any charge for the repair?

No. The remedy will be performed for the customer free of charge for tires and labor.

 

Q. Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would lil<e to have the corrective action completed.

 

Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?

Certain MY2020 Nissan Altima (L34) vehicles manufactured between September 2, 2020 and September 29, 2020 may be affected.

 

Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

 

Revision History:

Date Announcement Purpose
November 6, 2020 Voluntary Safety Recall New Campaign Announcement

 


Description of the Defect:

Please see CTA Defect Information Report #20T-018.

The affected Nissan Altima vehicles may be equipped with the subject tires.  According to CTA, the affected Continental brand tires may have been over cured due to a tire press PLC logic error and subsequent improper scrap handling during manufacturing.  As a result, the affected tires may experience a carcass break in the sidewall with sudden air loss, or they could develop a belt edge separation that could lead to a partial or full tread/belt loss.

Affected tires may experience a sudden air loss without warning while others may exhibit localized tread wear which may manifest as excessive vibration and/or bulging in the tread area.  These conditions could increase the risk of serious injury or death.

 

Chronology of Principle Events:

September 25, 2020 – Nissan received notification from CTA about an over cure condition that occurred on certain tires that were shipped to OEM and replacement market customers.  Nissan determined some of the potentially affected tires are used on certain Nissan Altima vehicles.

October 2020 to November 2020 – Nissan began an internal investigation into the issue.  Specifically, Nissan conducted plant audits at both its Smyrna, TN and Canton, MS plants to determine if any suspect tires were in inventory or installed on production vehicles.  The audit did not show any affected tires in inventory or on production vehicles.

During this time, Nissan met multiple times with CTA and continued to conduct internal meetings to understand CTA’s investigation and evaluate the scope of affected tires. On October 26, CTA submitted a Defect Information Report concerning the subject tires and subsequently provided additional information concerning the potential quantity of subject tires shipped to NissanNissan then identified the production period of potentially affected vehicles based on the information provided by CTA.

November 4, 2020 – Based on the foregoing, Nissan decided to conduct a safety recall campaign to remedy affected vehicles.

 

Description of Corrective Action:

Nissan will notify all owners of potentially affected vehicles on December 10, 2020.   Dealers will be notified on November 6, 2020.  Dealers will inspect the sidewalls of all four (4) tires for a specific TIN date code and MOLD ID number.  If any subject tires are found, the dealer will remove and replace the tires with new ones.  All removed tires will have two holes drilled through the sidewall and be disposed according to local regulations.

Nissan will coordinate with CTA concerning the appropriate instructions for any reimbursement requests.

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
NISSAN ALTIMA 2020

 


13 Associated Documents

Recall Quarterly Report #3, 2021-2

RCLQRT-20V685-6817.PDF 211.32KB

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Owner Notification Letter(Part 577)

RCONL-20V685-0125.pdf 601.078KB

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Remedy Instructions and TSB

RCRIT-20V685-7845.pdf 1605.88KB

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Manufacturer Notices(to Dealers,etc) – REVISION 1 – PC764 2020 Altima Tire Inspection – Dealer Announcement – VSRC

RCMN-20V685-4566.pdf 1364.277KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V685-3510.pdf 1218.892KB

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Remedy Instructions and TSB

RCRIT-20V685-7293.pdf 617.387KB

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Recall 573 Report

RCLRPT-20V685-3729.PDF 214.529KB

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Recall Acknowledgement

RCAK-20V685-4707.pdf 243.99KB

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December 18, 2020 DEFECT INFORMATION REPORT

RMISC-20V685-6160.pdf 46.888KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V685-0754.PDF 211.237KB

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November 5, 2020 DEFECT INFORMATION REPORT

RMISC-20V685-6398.pdf 46.856KB

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V685-0060.PDF 211.137KB

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Recall Quarterly Report #4, 2021-3

RCLQRT-20V685-0124.PDF 211.426KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V685&docType=RCL

 


 

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