June 2, 2021 NHTSA CAMPAIGN NUMBER: 21V419000
Possible Loss of Steering Control
A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.
NHTSA Campaign Number: 21V419
Manufacturer Nissan
North America, Inc.
Components STEERING
Potential Number of Units Affected 1,618
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2017 Infiniti QX30 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.
Remedy
Dealers will replace the lower steering shaft, free of charge. Owner notification letters were mailed on July 30, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PG1CF.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Infinity has a Recall
| Affected Models/Years: | Affected Population: | Retailer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| MY2017 QX30 | 1,959 | NA | June 4, 2021 |
YES |
***** Campaign Summary *****
INFINITI is committed to safety, security, and satisfaction of our clients and their passengers.
INFINITI has notified the National Highway Traffic Safety Administration that it is conducting a Voluntary Recall Campaign on certain INFINITI Model Year 2017 QX30 vehicles to replace the lower steering shaft.
Due to an issue at the supplier, the steering shaft on certain affected vehicles might not meet specifications. In this case, movement between the universal joint bearing and the bore hole in the steering shaft might occur. Over time, this play could increase, potentially leading to noises and an imprecise steering feel. If the symptoms are not recognized over a longer period, the bearing could separate from the universal joint and the ability to steer the vehicle would be impaired, which could increase the risk of a crash.
***** Release Schedule *****
Parts
Parts are on restriction and may be ordered via DBS.
➢ Orders will be fulfilled in the order they were received.
| Part Number | Description | Quantity |
| 48080-HG00A | Lower Steering Shaft | 1 |
| N5010-5DA0B | Lower Shaft Bolt | 1 |
➢ 01125-HG01L – Knee Airbag Bolt
- Dealers may order this part through the normal ordering process.
Repair
Owner Notification
INFINITI began notifying owners of all potentially affected vehicles at the end of July 2021, via U.S. Mail.
INFINITI will begin mailing to owners of the added population in December 2021, via U.S. Mail.
Frequently Asked Questions (FAQ):
Is this a safety recall?
Yes.
What is the reason for the recall?
Due to an issue at the supplier, the steering shaft on certain affected vehicles might not meet specifications. In this case, movement between the universal joint bearing and the bore hole in the steering shaft might occur.
What is the possible effect of the condition?
Over time, this movement could increase, potentially leading to noises and an imprecise steering feel. If the symptoms are not recognized over a longer period, the bearing could separate from the universal joint and the ability to steer the vehicle would be impaired, which could increase the risk of a crash.
What will be the corrective action?
Retailers will replace the lower steering shaft.
What should I tell inquiring clients?
If the client’s vehicle is experiencing any of the following conditions:
they should contact their local INFINITI retailer for immediate service and instructions on how to transport their vehicle to the dealership. Rental is available if needed, while parts are on order, if a courtesy vehicle is not available.
How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
When will vehicle owners be notified?
INFINITI began notifying owners of all potentially affected vehicles at the end of July 2021 via U.S. Mail.
INFINITI will begin mailing to owners of the added population in December 2021, via U.S. Mail.
Is my vehicle safe to drive?
Please contact your local INFINITI retailer for immediate service and instructions on how to transport your vehicle to the dealership if your vehicle experiences any of the following conditions:
If your vehicle does not experience any of these conditions but is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Is there anything owners can do to mitigate this condition?
No.
Are parts readily available?
Parts are on restriction and may be ordered via DBS.
Will a courtesy vehicle be provided while parts are unavailable?
INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available if needed, while parts are on order, if a courtesy vehicle is not available.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $1260 (Max) |
| Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. | ||
Is towing covered for vehicles outside of warranty that are no longer eligible for Roadside Assistance?
Yes, upon client request, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty), if the client is experiencing any of the following conditions:
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 501 | Towing | $100 (Max) |
| Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. | ||
Is there any charge for the repair?
No. The remedy will be performed for the client free of charge for parts and labor.
Will I have to take my vehicle back to the selling retailer to have the service performed?
No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign. For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Certain INFINITI Model Year 2017 QX30 vehicles manufactured from December 20, 2016 to February 15, 2017 are affected.
Are you experiencing this condition on any other INFINITI (or Nissan) models?
No.
DEFECT INFORMATION REPORT
Manufacturer:
Nissan Motor Manufacturing (UK) Ltd., Sunderland Plant
Daimler AG (Daimler) supplies the steering shaft to Nissan North America. For additional details on the equipment manufacturer, please see Daimler Defect Information Report #21V-229.
According to Daimler Defect Information Report #21V-229, the steering shaft manufacturer is:
Willi Elbe GmbH & Co. KG
Sanfeld 20
D-98639 Rippershausen
Vehicles Potentially Involved:
This issue affects certain Model Year 2017 INFINITI QX30 vehicles manufactured from December 20, 2016 to February 15, 2017, equipped with the subject steering columns.
No other vehicles are affected because the issue (described in Section 5 below) is unique to the vehicles specifically identified through production records.
The Daimler-supplied steering column is only used on the INFINITI QX30 model.
The name, description and part number(s) of the recalled component(s) are below.
| Part Name | Part Description | Part Number |
| JY ASSY-STRG COL, LWR | Steering Shaft Assembly | 48080 HG00A |
| Lower Shaft Bolt | Bolt | N5010 5DA0B |
| Knee Airbag Bolt | Bolt | 01125 HG01L |
Total Number of Vehicles Potentially Involved:
Previously, Nissan identified approximately 1,618 QX30 vehicles that may have been fitted with these subject steering shafts. Nissan has identified an additional 341 vehicles that are potentially affected by the subject condition, bringing the total number of potentially affected QX30 vehicles to 1,959.
Percentage of Vehicles Estimated to Actually Contain the Defect:
The estimated percentage of vehicles involved with defect is unknown, 1% is used here because submission within NHTSA’s safety portal will not allow a non-numeric value.
Description of the Defect:
Please see Daimler Defect Information Report #21V-229
Due to a deviation in the production process at the supplier, certain steering shafts might not meet specifications. In this case, movement between the universal joint bearing and the bore hole in the steering shaft might occur. Over time, this play could increase and lead to noises and an imprecise steering feel. If the symptoms are not recognized over a longer period, the bearing could separate from the universal joint and the ability to steer the vehicle would be impaired, which could increase the risk of a crash.
Chronology of Principal Events:
March 31, 2021 – Daimler notified Nissan of a potential steering shaft issue and that the subject shafts were possibly supplied to Nissan. Daimler subsequently provided information concerning the potential quantity of steering shafts shipped to Nissan.
April 1, 2021 – Daimler submitted Defect Information Report #21V-229 to NHTSA.
April 2021 through May 2021 – Nissan reviewed production records to identify the production period of potentially affected vehicles based on the information provided by Daimler. Nissan determined some of the potentially affected steering shafts were installed on certain INFINITI QX30 vehicles.
May 26, 2021 – Based on the foregoing, Nissan decided to conduct a safety recall campaign to remedy all potentially affected vehicles.
Nissan continued efforts with the supplier to further validate the determination of the potentially affected vehicle population.
November 10, 2021 – Based on Nissan and supplier review determining additional potentially affected VINs, Nissan decided to expand NHTSA Recall Number 21V-419 to include the additional vehicles.
Nissan is not aware of any incidents related to the subject condition on any INFINITI vehicles.
Description of Corrective Action:
Owners of all affected vehicles will be notified to take their vehicle to an INFINITI retailer. The retailer will replace the lower steering shaft. This repair will be performed free of charge for the customer.
Dealers were notified on June 4, 2021 and will receive an updated notification by December 17, 2021. Nissan will notify additional vehicle owners by first class mail beginning December 16, 2021. We will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are no longer under warranty.
Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
SEOCONTENT-START
June 2, 2021
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed Defect Information Report in accordance with 49 CFR
Part 573. A voluntary recall campaign will be initiated and your office provided with the
notices.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Motor Manufacturing (UK) Ltd., Sunderland Plant
Daimler AG (Daimler) supplies the steering shaft to Nissan North America. For
additional details on the equipment manufacturer, please see Daimler Defect
Information Report #21V-229.
According to Daimler Defect Information Report #21V-229, the steering shaft
manufacturer is:
Willi Elbe GmbH & Co. KG
Sanfeld 20
D-98639 Rippershausen
2. Vehicles Potentially Involved:
This issue affects certain Model Year 2017 INFINITI QX30 vehicles manufactured
from December 20, 2016 to February 15, 2017, equipped with the subject steering
columns.
No other vehicles are affected because the issue (described in Section 5
below) is unique to the vehicles specifically identified through production records.
The Daimler-supplied steering column is only used on the INFINITI QX30 model.
The name, description and part number(s) of the recalled component(s) are below.
3. Total Number of Vehicles Potentially Involved:
Nissan has identified approximately 1,618 QX30 vehicles that may have been fitted
with these subject steering shafts.
Part Name Part Description Part Number
JY ASSY-STRG COL,
LWR
Steering Shaft Assembly 48080 HG00A
Lower Shaft Bolt Bolt N5010 5DA0B
Knee Airbag Bolt Bolt 01125 HG01L
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
The estimated percentage of vehicles involved with defect is unknown, 1% is used
here because submission within NHTSA’s safety portal will not allow a non-numeric
value.
5. Description of the Defect:
Please see Daimler Defect Information Report #21V-229
Due to a deviation in the production process at the supplier, certain steering shafts
might not meet specifications. In this case, movement between the universal joint
bearing and the bore hole in the steering shaft might occur. Over time, this play
could increase and lead to noises and an imprecise steering feel. If the symptoms
are not recognized over a longer period, the bearing could separate from the
universal joint and the ability to steer the vehicle would be impaired, which could
increase the risk of a crash.
6. Chronology of Principal Events:
Chronology to be supplemented.
7. Description of Corrective Action:
Owners of all affected vehicles will be notified to take their vehicle to an INFINITI
retailer. The retailer will replace the lower steering shaft. This repair will be
performed free of charge for the customer.
Dealers will be notified on June 4, 2021. Nissan will begin notifying all affected
vehicle owners by first class mail beginning July 30, 2021. Your office will be
provided with the final Part 577 owner notification. We will include a statement in
the Part 577 owner notification concerning reimbursement for the cost of obtaining
a pre-notification remedy as the subject vehicles are no longer under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**********************************************************************************************************************
June 9, 2021
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed supplement to the Defect Information Report filed on
June 2, 2021. This supplement updates section(s) 6 and 7: Chronology of Principal
Events and Description of Corrective Action, respectively.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Motor Manufacturing (UK) Ltd., Sunderland Plant
Daimler AG (Daimler) supplies the steering shaft to Nissan North America. For
additional details on the equipment manufacturer, please see Daimler Defect
Information Report #21V-229.
According to Daimler Defect Information Report #21V-229, the steering shaft
manufacturer is:
Willi Elbe GmbH & Co. KG
Sanfeld 20
D-98639 Rippershausen
2. Vehicles Potentially Involved:
This issue affects certain Model Year 2017 INFINITI QX30 vehicles manufactured
from December 20, 2016 to February 15, 2017, equipped with the subject steering
columns.
No other vehicles are affected because the issue (described in Section 5
below) is unique to the vehicles specifically identified through production records.
The Daimler-supplied steering column is only used on the INFINITI QX30 model.
The name, description and part number(s) of the recalled component(s) are below.
3. Total Number of Vehicles Potentially Involved:
Nissan has identified approximately 1,618 QX30 vehicles that may have been fitted
with these subject steering shafts.
Part Name Part Description Part Number
JY ASSY-STRG COL,
LWR
Steering Shaft Assembly 48080 HG00A
Lower Shaft Bolt Bolt N5010 5DA0B
Knee Airbag Bolt Bolt 01125 HG01L
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
The estimated percentage of vehicles involved with defect is unknown, 1% is used
here because submission within NHTSA’s safety portal will not allow a non-numeric
value.
5. Description of the Defect:
Please see Daimler Defect Information Report #21V-229
Due to a deviation in the production process at the supplier, certain steering shafts
might not meet specifications. In this case, movement between the universal joint
bearing and the bore hole in the steering shaft might occur. Over time, this play
could increase and lead to noises and an imprecise steering feel. If the symptoms
are not recognized over a longer period, the bearing could separate from the
universal joint and the ability to steer the vehicle would be impaired, which could
increase the risk of a crash.
6. Chronology of Principal Events:
March 31, 2021 – Daimler notified Nissan of a potential steering shaft issue and that
the subject shafts were possibly supplied to Nissan. Daimler subsequently provided
information concerning the potential quantity of steering shafts shipped to Nissan.
April 1, 2021 – Daimler submitted Defect Information Report #21V-229 to NHTSA.
April 2021 through May 2021 – Nissan reviewed production records to identify the
production period of potentially affected vehicles based on the information
provided by Daimler. Nissan determined some of the potentially affected steering
shafts were installed on certain INFINITI QX30 vehicles.
May 26, 2021 – Based on the foregoing, Nissan decided to conduct a safety recall
campaign to remedy all potentially affected vehicles.
Nissan is not aware of any incidents related to the subject condition on any INFINITI
vehicles.
7. Description of Corrective Action:
Owners of all affected vehicles will be notified to take their vehicle to an INFINITI
retailer. The retailer will replace the lower steering shaft. This repair will be
performed free of charge for the customer.
Dealers were notified on June 4, 2021. Nissan will begin notifying all affected vehicle
owners by first class mail beginning July 30, 2021. Your office will be provided with
the final Part 577 owner notification. We will include a statement in the Part 577
owner notification concerning reimbursement for the cost of obtaining a prenotification
remedy as the subject vehicles are no longer under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**********************************************************************************************************************
November 17, 2021
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed supplement to the Defect Information Report filed on
June 9, 2021. Nissan is expanding the population for NHTSA Recall Number 21V-419.
This supplement updates section(s) 3, 6 and 7: Total Number of Vehicles Potentially
Involved, Chronology of Principal Events and Description of Corrective Action,
respectively.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Motor Manufacturing (UK) Ltd., Sunderland Plant
Daimler AG (Daimler) supplies the steering shaft to Nissan North America. For
additional details on the equipment manufacturer, please see Daimler Defect
Information Report #21V-229.
According to Daimler Defect Information Report #21V-229, the steering shaft
manufacturer is:
Willi Elbe GmbH & Co. KG
Sanfeld 20
D-98639 Rippershausen
2. Vehicles Potentially Involved:
This issue affects certain Model Year 2017 INFINITI QX30 vehicles manufactured
from December 20, 2016 to February 15, 2017, equipped with the subject steering
columns.
No other vehicles are affected because the issue (described in Section 5
below) is unique to the vehicles specifically identified through production records.
The Daimler-supplied steering column is only used on the INFINITI QX30 model.
The name, description and part number(s) of the recalled component(s) are below.
3. Total Number of Vehicles Potentially Involved:
Previously, Nissan identified approximately 1,618 QX30 vehicles that may have been
fitted with these subject steering shafts. Nissan has identified an additional 341
vehicles that are potentially affected by the subject condition, bringing the total
number of potentially affected QX30 vehicles to 1,959.
Part Name Part Description Part Number
JY ASSY-STRG COL,
LWR
Steering Shaft Assembly 48080 HG00A
Lower Shaft Bolt Bolt N5010 5DA0B
Knee Airbag Bolt Bolt 01125 HG01L
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
The estimated percentage of vehicles involved with defect is unknown, 1% is used
here because submission within NHTSA’s safety portal will not allow a non-numeric
value.
5. Description of the Defect:
Please see Daimler Defect Information Report #21V-229
Due to a deviation in the production process at the supplier, certain steering shafts
might not meet specifications. In this case, movement between the universal joint
bearing and the bore hole in the steering shaft might occur. Over time, this play
could increase and lead to noises and an imprecise steering feel. If the symptoms
are not recognized over a longer period, the bearing could separate from the
universal joint and the ability to steer the vehicle would be impaired, which could
increase the risk of a crash.
6. Chronology of Principal Events:
March 31, 2021 – Daimler notified Nissan of a potential steering shaft issue and that
the subject shafts were possibly supplied to Nissan. Daimler subsequently provided
information concerning the potential quantity of steering shafts shipped to Nissan.
April 1, 2021 – Daimler submitted Defect Information Report #21V-229 to NHTSA.
April 2021 through May 2021 – Nissan reviewed production records to identify the
production period of potentially affected vehicles based on the information
provided by Daimler. Nissan determined some of the potentially affected steering
shafts were installed on certain INFINITI QX30 vehicles.
May 26, 2021 – Based on the foregoing, Nissan decided to conduct a safety recall
campaign to remedy all potentially affected vehicles.
Nissan continued efforts with the supplier to further validate the determination of
the potentially affected vehicle population.
November 10, 2021 – Based on Nissan and supplier review determining additional
potentially affected VINs, Nissan decided to expand NHTSA Recall Number 21V-419
to include the additional vehicles.
Nissan is not aware of any incidents related to the subject condition on any INFINITI
vehicles.
7. Description of Corrective Action:
Owners of all affected vehicles will be notified to take their vehicle to an INFINITI
retailer. The retailer will replace the lower steering shaft. This repair will be
performed free of charge for the customer.
Dealers were notified on June 4, 2021 and will receive an updated notification by
December 17, 2021. Nissan will notify additional vehicle owners by first class mail
beginning December 16, 2021. We will include a statement in the Part 577 owner
notification concerning reimbursement for the cost of obtaining a pre-notification
remedy as the subject vehicles are no longer under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**********************************************************************************************************************
OWNER NOTIFICATION NHTSA RECALL 21V-419
NOTIFICACIÓN PROPIETARIO
Dear INFINITI QX30 client:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. INFINITI has
decided that a defect which relates to motor vehicle safety exists in certain Model Year 2017 INFINITI QX30
vehicles. Our records indicate that you own or lease the INFINITI vehicle identified by the VIN on the inside of this
notice.
Reason for Recall
Motivo del Retiro
Due to a manufacturing issue at the supplier, the steering shaft on certain INFINITI QX30 vehicles might not meet
specifications. In this condition, movement between the universal joint bearing and the bore hole in the steering shaft
might occur. This movement could potentially lead to noises and an imprecise steering feel. The bearing could
separate from the universal joint and the ability to steer the vehicle could be impaired, increasing the risk of a crash.
What INFINITI Will Do
Qué Hará INFINITI
Your INFINITI retailer will replace the lower steering shaft. This repair will be performed free of charge. This free
service could take up to approximately one (1) hour to complete, but your INFINITI retailer may require your vehicle
for a longer period of time based upon their work schedule.
What You Should Do
Qué Debes Hacer
Please contact your local INFINITI retailer for immediate service and instructions on how to transport your vehicle to
the dealership if your vehicle experiences any of the following conditions:
Increased play in the steering shaft
Increased steering noise
Imprecise steering feel
A rental vehicle will be available upon request until parts are available.
Even if your vehicle does not experience any of the conditions listed above, please contact
your INFINITI retailer at your earliest convenience in order to arrange an appointment to
have your vehicle repaired. Please bring this notice with you when you keep your service
appointment. For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PG1CF.
Comunícate con cualquier concesionario INFINITI a la mayor brevedad para concertar una
cita de reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita.
Para obtener más información sobre el retiro, visite
https://nna.secure.force.com/recall?camp=PG1CF.
If the retailer fails to, or is unable to make the necessary repairs free of charge, you may contact the INFINITI
Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-
6200.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al
Departamento Nacional de Asuntos del Consumidor a: INFINITI Consumer Affairs Department, P.O. Box 685003,
Franklin, TN 37068-5003. El número libre de cargos es 1-800-662-6200.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-
800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
If you previously paid to have your lower steering column shaft replaced and INFINITI did not cover the cost of the
repair, you may be eligible for reimbursement of the related expenses with proper documentation. Please contact the
INFINITI Consumer Affairs Department at 1-888-833-3216 or visit https://www.infinitiassist.com/ for more
information and to access the form for reimbursement.
Thank you for your cooperation. We appreciate your INFINITI ownership and apologize for any inconvenience this
may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un INFINITI y te ofrecemos nuestras
disculpas por cualquier inconveniente que esto pueda ocasionar.
**********************************************************************************************************************
CAMPAIGN BULLETIN
Lower Steering Shaft
Voluntary Recall Campaign
Reference: PG1CF
Date: November 17, 2021
Attention: Retailer Principal, Sales, Parts and Service Managers
CAMPAIGN ID: PG1CF | REVISION 2
SAFETY RECALL
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years:
Affected Population:
Retailer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
MY2017 QX30
1,959
NA
June 4, 2021
YES
***** Campaign Summary *****
INFINITI is committed to safety, security, and satisfaction of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration that it is conducting a Voluntary Recall Campaign on certain INFINITI Model Year 2017 QX30 vehicles to replace the lower steering shaft.
Due to an issue at the supplier, the steering shaft on certain affected vehicles might not meet specifications. In this case, movement between the universal joint bearing and the bore hole in the steering shaft might occur. Over time, this play could increase, potentially leading to noises and an imprecise steering feel. If the symptoms are not recognized over a longer period, the bearing could separate from the universal joint and the ability to steer the vehicle would be impaired, which could increase the risk of a crash.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PG1CF
Refer to IPSB15-286 for additional information.
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
UPDATE November 17, 2021
Please discard earlier versions of this bulletin.
The announcement from July 2, 2021 has been revised to include the following:
• Review of additional production records for QX30 vehicles has allowed INFINITI to more accurately identify the production window of potentially affected vehicles. As a result, the affected population for covered QX30 vehicles has increased for this campaign.
CAMPAIGN ID: PG1CF | REVISION 2
3. If a retailed vehicle affected by this campaign ID visits the retailer for service, the retailer should inform the client about the recall and communicate that parts will need to be ordered.
If the client reports their vehicle is experiencing the following conditions: increased play in the steering shaft, increased steering noise, and/or an imprecise steering feel, rental is included under the campaign while parts are on order.
If the client reports their vehicle is not experiencing any of the subject conditions, after the recall is explained, the client may continue to operate their vehicle until any of the conditions occur.
4. Retailers should use ITB21-015 to remedy any vehicles subject to this campaign.
5. Once remedied retailers should submit the claim, using the claims coding provided for the applicable action taken, and release the vehicle.
***** Release Schedule *****
Parts
Parts are on restriction and may be ordered via DBS.
Orders will be fulfilled in the order they were received.
Part Number
Description
Quantity
48080-HG00A
Lower Steering Shaft
1
N5010-5DA0B
Lower Shaft Bolt
1
01125-HG01L – Knee Airbag Bolt
• Dealers may order this part through the normal ordering process.
Repair
• ITB21-015
Owner Notification
INFINITI began notifying owners of all potentially affected vehicles at the end of July 2021, via U.S. Mail.
INFINITI will begin mailing to owners of the added population in December 2021, via U.S. Mail.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a safety recall?
A. Yes.
CAMPAIGN ID: PG1CF | REVISION 2
Q What is the reason for the recall?
A. Due to an issue at the supplier, the steering shaft on certain affected vehicles might not meet specifications. In this case, movement between the universal joint bearing and the bore hole in the steering shaft might occur.
Q What is the possible effect of the condition?
A Over time, this movement could increase, potentially leading to noises and an imprecise steering feel. If the symptoms are not recognized over a longer period, the bearing could separate from the universal joint and the ability to steer the vehicle would be impaired, which could increase the risk of a crash.
Q. What will be the corrective action?
A. Retailers will replace the lower steering shaft.
Q. What should I tell inquiring clients?
A. If the client’s vehicle is experiencing any of the following conditions:
• Increased play in the steering shaft
• Increased steering noise
• Imprecise steering feel
they should contact their local INFINITI retailer for immediate service and instructions on how to transport their vehicle to the dealership. Rental is available if needed, while parts are on order, if a courtesy vehicle is not available.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI began notifying owners of all potentially affected vehicles at the end of July 2021 via U.S. Mail.
INFINITI will begin mailing to owners of the added population in December 2021, via U.S. Mail.
Q. Is my vehicle safe to drive?
A. Please contact your local INFINITI retailer for immediate service and instructions on how to transport your vehicle to the dealership if your vehicle experiences any of the following conditions:
CAMPAIGN ID: PG1CF | REVISION 2
• Increased play in the steering shaft
• Increased steering noise
• Imprecise steering feel
If your vehicle does not experience any of these conditions but is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. No.
Q. Are parts readily available?
A. Parts are on restriction and may be ordered via DBS.
Q. Will a courtesy vehicle be provided while parts are unavailable?
A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available if needed, while parts are on order, if a courtesy vehicle is not available.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$1260 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required.
Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Roadside Assistance?
A. Yes, upon client request, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty), if the client is experiencing any of the following conditions:
• Increased play in the steering shaft
• Increased steering noise
• Imprecise steering feel
EXPENSE CODE
DESCRIPTION
AMOUNT
501
Towing
$100 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
CAMPAIGN ID: PG1CF | REVISION 2
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain INFINITI Model Year 2017 QX30 vehicles manufactured from December 20, 2016 to February 15, 2017 are affected.
Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. No.
Revision History:
Date
Announcement
Purpose
June 4, 2021
Voluntary Safety Recall
New campaign announcement
July 2, 2021
REVISION 1
Parts and repair update
November 17, 2021
REVISION 2
Updated vehicle population
**********************************************************************************************************************
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| INFINITI | QX30 | 2017 |
14 Associated Documents
Manufacturer Notices(to Dealers,etc) – INFINITI REVISION 1 – PG1CF 2017 QX30 Lower Steering Shaft – Retailer Announcement – VSRC
RCMN-21V419-4947.pdf 289.106KB
Remedy Instructions and TSB
RCRIT-21V419-9275.pdf 115.948KB
June 2, 2021 DEFECT INFORMATION REPORT
RMISC-21V419-5805.pdf 92.111KB
Recall 573 Report-Amendment 1
RCLRPT-21V419-2857.PDF 214.067KB
June 9, 2021 DEFECT INFORMATION REPORT
RMISC-21V419-0930.pdf 93.114KB
Recall 573 Report
RCLRPT-21V419-8350.PDF 213.632KB
Recall Acknowledgement
RCAK-21V419-6210.pdf 644.938KB
Manufacturer Notices(to Dealers,etc) – INFINITI PG1CF 2017 QX30 Lower Steering Shaft – Retailer Announcement – VSRC
RCMN-21V419-8740.pdf 239.241KB
INFINITI November 17, 2021 DEFECT INFORMATION REPORT
RMISC-21V419-8776.pdf 93.586KB
Manufacturer Notices(to Dealers,etc) – INFINITI CAMPAIGN BULLETIN Lower Steering Shaft Voluntary Recall Campaign Reference: PG1CF Date: November 17, 2021
RCMN-21V419-9469.pdf 146.115KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V419-6039.pdf 253.888KB
Recall 573 Report – November 17, 2021
RCLRPT-21V419-4532.PDF 214.263KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V419-4805.PDF 211.132KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V419-2908.PDF 211.236KB
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