2021 Infiniti Q50, Q60, & QX80 Voluntary Recall Campaign R21A9 – Telematics Control Unit Reprogram

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August 2, 2021 NHTSA CAMPAIGN NUMBER: 21V599000

Rear-view Camera Image May Not Display/FMVSS 111

A rear-view camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V599

Manufacturer Nissan North America, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 3,569

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2021 Infiniti Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is R21A9.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Infinity has a Recall

 


***** Campaign Summary *****

INFINITI is committed to safety, security, and satisfaction of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain INFINITI Model Year 2021 Q50, Q60 and QX80 vehicles to reprogram the telematics control unit (TCU).

Due to a supplier error with the In Vehicle Connectivity (IVC) software within the TCU, when privacy mode is activated the Accessory (ACC) power may turn off, cutting power to the Audio/Video (AV) control unit. Privacy mode disables data transfer related to the vehicle’s connected services. If the client enables privacy mode and if the vehicle is not started in the following 14 days, the rear view monitor/navigation screen/multi-function control touch screen cannot be operated upon engine start. In this condition, the rear view image cannot be displayed, which does not comply with S5.5.6 and S6.2.6 of FMVSS 111; Rear Visibility. If the rear view image is not available while backing up, it may impair their rearward vision and increase the risk of a crash.

Affected vehicles are subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer.

 

Repair

 

Owner Notification

INFINITI will begin notifying owners of all potentially affected vehicles in September 2021, via U.S. Mail.

 


Frequently Asked Questions (FAQ):

 

Q: Is this a safety recall?

Yes.

 

Q: What is the reason for the recall?

Due to a supplier error with the In Vehicle Connectivity (IVC) software within the TCU, when privacy mode is activated the Accessory (ACC) power may turn off, cutting power to the Audio/Video (AV) control unit. Privacy mode disables data transfer related to the vehicle’s connected services. If the client enables privacy mode and if the vehicle is not started in the following 14 days, the rear view monitor/navigation screen/multi-function control touch screen cannot be operated upon engine start.

 

Q: What is the possible effect of the condition?

In this condition, the rear view image cannot be displayed, which does not comply with S5.5.6 and S6.2.6 of FMVSS 111; Rear Visibility. If the rear view image is not available while backing up, it may impair their rearward vision and increase the risk of a crash.

 

Q: What will be the corrective action?

Retailers will reprogram the Telematics Control Unit with updated software.

 

Q: How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, should take approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.

 

Q: When will vehicle owners be notified?

INFINITI will begin notifying owners of all potentially affected vehicles in September 2021 via U.S. Mail.

 

Q: Is my vehicle safe to drive?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.

 

Q: Is there anything owners can do to mitigate this condition?

No.

 

Q: Are parts readily available?

The remedy is reprogramming, no other parts are required for this campaign.

 

Q: Is there any charge for the repair?

No. The remedy, will be performed for the client free of charge for parts and labor.

 

Q: Will a courtesy vehicle be provided while the retailer is servicing the vehicle?

INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. If parts replacement is needed, rental is available while parts are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $180 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required.

 

Q: Will I have to take my vehicle back to the selling retailer to have the service performed?

No, any authorized INFINITI retailer is able to perform the voluntary safety recall.

For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.

 

Q: I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q: What model year vehicles are involved?

Certain Model Year 2021 INFINITI Q50 and Q60 vehicles manufactured from January 20, 2021 to February 4, 2021 at the Tochigi, Japan plant, and certain Model Year 2021 INFINITI QX80 vehicles manufactured from November 20, 2020 to February 11, 2021 at the Kyushu, Japan plant are affected.

 

Q: Are you experiencing this condition on any other INFINITI (or Nissan) models?

No.

 


NONCOMPLIANCE INFORMATION REPORT

Manufacturer:

Nissan Motor Co., Tochigi plant
Nissan Shatai Co. Ltd., Kyushu plant

The telematics control unit (TCU) supplier is:

Continental Automotive Japan K.K.
1-32, Shin Urashima-cho, 1-chome, Kanagawa-ku
Yokohama-shi, Kanagawa, Japan

Hiroshi Harada,
Head of Customer Center Nissan MMC
+81 45 444 4139
hiroshi.harada@continental.com

 

Vehicles Potentially Involved:

Production period of affected vehicles involved:

Model Dates of Manufacture
MY 2021 INFINITI Q50 January 20, 2021 to February 4, 2021
MY 2021 INFINITI Q60  January 20, 2021 to February 4, 2021
MY 2021 INFINITI QX80 November 20, 2020 to February 11, 2021

 

Based on supplier production records, the subject In-Vehicle Connectivity (IVC) software (installed in the TCU) is used in specific vehicles produced at the Tochigi and Shatai Kyushu plants during the specified time period.

Previous model years do not contain the subject IVC software, described in Section 5 below.

The name, description and part number of the subject component is below:

Part Name Part Description Part Number(s)
Telematics Control Unit Module TCU  Module 28275-5SN9B
IVC Software Program Version IVC Software Ver. 2.9.752

 

Total Number of Vehicles Potentially Involved:

Approximately 3,569 INFINITI Q50, Q60 and QX80 vehicles are potentially affected:

Make/Model Number of Vehicles
MY 2021 INFINITI Q50 302
MY 2021 INFINITI Q60 77
MY 2021 INFINITI QX80 3,190

 

Percentage of Vehicles Estimated to Actually Contain the Noncompliance:

100%

 

Description of the Noncompliance:

In the affected INFINITI Q50, Q60 and QX80 vehicles, the customer can activate privacy mode to disable data transfer related to the vehicles’ connected services.  Due to a supplier error with the In-Vehicle Connectivity (IVC) software, when privacy mode is activated, the ACC power is turned off cutting power to the Audio/Video (AV) control unit.  If the customer enables privacy mode and if the vehicle is not started in the following 14 days, the rear view monitor/navigation screen/multifunction control touch screen cannot be operated upon engine start.  With the screen inactive, the rear view image cannot be displayed, which does not comply with S5.5.6 and S6.2.6 of FMVSS 111; Rear Visibility.  If the rear view image is not available while backing up, it could lead to an increased risk of a crash.

 

Basis for Determination of the Existence of a Noncompliance

On February 2, 2021, Nissan identified a potential concern involving privacy mode activation and interruption of power to the AV control unit. Nissan began an investigation into the issue.

 

March 7, 2021 – A Nissan dealer in Russia observed that the rear view image was not being displayed after the ignition was turned ON. The vehicle in question was a MY20 Nissan QX80. The issue was reported to Nissan for further analysis.

 

April 2021 – Nissan received a separate market claim in the U.S. on April 2, 2021, which reported the infotainment screen did not deactivate immediately when the engine was turned off and the door was opened. In this case, the vehicle was a MY21 INFINITI Q50.
Nissan issued a Technical Service Bulletin [ITB21-010] on April 28, 2021 to address this condition of the infotainment screen failing to deactivate.

 

May 2021 through June 2021 – Nissan continued to study the reports to determine if they were connected. During the investigation, Nissan identified the IVC software as a potential source for both conditions described in the reports. Nissan evaluated the issue and any potential impact under FMVSS regulations.

 

July 2021 – As a result of the investigation, Nissan determined that the IVC software error could potentially cut the ACC power to the Audio/Video control unit under specific conditions. If privacy mode is enabled and the vehicle is not started in the following 14 days, the rear view monitor/navigation screen/multifunction control touch screen cannot be operated upon engine start.

 

July 27, 2021 – Based on the foregoing, Nissan decided to conduct a noncompliance recall to remedy affected vehicles. Nissan is aware of the two (2) reports described above and is not aware of any injuries related to this condition.

 

Description of Corrective Action:

Nissan will notify all owners of potentially affected vehicles beginning September 14, 2021.
Dealers were notified August 3, 2021. Dealers will reprogram the TCU with updated IVC software.

We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.

 

Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

 


 


3 Affected Products

Vehicles

MAKE MODEL YEAR
INFINITI Q50 2021
INFINITI Q60 2021
INFINITI QX80 2021

 


10 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-21V599-7347.PDF 214.732KB

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Recall Acknowledgement

RCAK-21V599-9504.pdf 645.53KB

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August 2, 2021 NONCOMPLIANCE INFORMATION REPORT

RMISC-21V599-6913.pdf 69.148KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V599-4044.pdf 212.032KB

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August 12, 2021 NONCOMPLIANCE INFORMATION REPORT

RMISC-21V599-4185.pdf 71.588KB

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Remedy Instructions and TSB

RCRIT-21V599-3653.pdf 6575.801KB

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Recall 573 Report-Amendment 1

RCLRPT-21V599-9316.PDF 216.232KB

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Manufacturer Notices(to Dealers,etc) – INFINITI CAMPAIGN BULLETIN Telematics Control Unit Reprogram Voluntary Recall Campaign Reference:R21A9 Date: August 3, 2021

RCMN-21V599-2685.pdf 285.336KB

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Recall Quarterly Report #1, 2021-3

RCLQRT-21V599-1674.PDF 211.148KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V599-9207.PDF 211.255KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V599&docType=RCL

 


 

Reprogramming

J2534-1 Re/Programming

 


Tutorial for Purchasing NERS Software

Software updated April 26, 2019 to version # 04.03.00. It is recommended the latest version of NERS be installed before connecting to a vehicle.

This NERS software supports reprogrammable Engine and Transmission control units from 1999 to 2019 model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a Nissan validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For Engine and Transmission control unit reprogramming and VIN writing capability on 2020 MY & newer, please use CONSULT-III plus or CONSULT-III plus R2R software.

Vehicle reprogramming requires the use of the following:

  • Nissan validated J2534-1 device
  • Nissan ECU Reprogramming Software (NERS)
  • Personal computer running Windows XP (SP2 or later) or Windows 7 or 10 64Bit
  • Applicable reprogram file

 

Nissan tested and validated the below listed devices. Nissan does not recommend the use of any other J2534-1 device not listed here.

Manufacturer Models
Actia PassThru +XS
Autel MaxiFlash Elite (with firmware v3.01)
Bosch Mastertech VCI (SFP v5.11.9)
Dearborn Group VSI-2534
Drew Technologies/OPUS IVS CarDAQ Plus, CarDAQ M, Mongoose ISO/CAN
Hella Gutmann Solutions Mega Macs 42 SE (DT VCI), Mega Macs 66 (DT66)
Texa TEXA Navigator TXTs Series

Click the below link to purchase NERS diagnostic software.

Purchase NERS Software

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will no longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

 


When you purchase a J-2534 reprogramming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

Please Note that J2534-1 supports reprogramming on 1999 MY and later vehicles.

 

How to find the proper J-2534 Reprogramming ECU file:

In order for you to locate the proper ECU file, you will need to look up the applicable Technical Services Bulletin(TSB) for your vehicle. Instructions in the TSB will pinpoint and advise you of the ECU part # to enter below.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 


September 2013, Nissan and Infiniti began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.

When you purchase a J-2534 Blank programming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

 

How to find the proper J-2534 Blank Programming ECU file:

  • Obtain the blank ECU part number when you purchase the replacement ECU. Nissan’s and Infiniti’s parts catalog provides both the blank ECU part number and the ROM-DATA ID part number (after programming part number) to be used. Enter this blank ECU part number in the field below.

or

  • Using C-III plus software, retrieve the blank ECU part number from the new ECU. Enter this blank ECU part number in the field below.

Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.

  • Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 

2021 Infiniti Q50, Q60, & QX80 Voluntary Recall Campaign R21A9 - Telematics Control Unit Reprogram | small light Drew Tech CarDAQ-Plus 3 Diagnostic Code Reader and J2534 Programming Tool
2021 Infiniti Q50, Q60, & QX80 Voluntary Recall Campaign R21A9 - Telematics Control Unit Reprogram | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
2021 Infiniti Q50, Q60, & QX80 Voluntary Recall Campaign R21A9 - Telematics Control Unit Reprogram | small light Drew Tech Mongoose Pro ISO-CAN 2
2021 Infiniti Q50, Q60, & QX80 Voluntary Recall Campaign R21A9 - Telematics Control Unit Reprogram | small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
2021 Infiniti Q50, Q60, & QX80 Voluntary Recall Campaign R21A9 - Telematics Control Unit Reprogram | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534
2021 Infiniti Q50, Q60, & QX80 Voluntary Recall Campaign R21A9 - Telematics Control Unit Reprogram | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru

 

www.nissan-techinfo.com

 


 

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Last update on 2024-05-17 / Affiliate links / Images from Amazon Product Advertising API

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