Voluntary Safety Recall Campaign 2019-2020 Nissan Altima; Continental Procontact TX Tire Inspection

Classification:	Reference:	Date:
WT21-003	NTB21-020	March 11, 2021

 

VOLUNTARY SAFETY RECALL CAMPAIGN 

2019-2020 ALTIMA; CONTINENTAL PROCONTACT TX  TIRE INSPECTION

 

CAMPAIGN ID #: PC798

APPLIED VEHICLES: 2019-2020 Altima (L34) – S Grade

 

Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.

 

INTRODUCTION

Nissan is conducting this voluntary safety recall campaign, on certain specific model year 2019-2020 S Grade Altima’s with Continental ProContact TX tires, size 215/60R16 H, to inspect all four tires and, if necessary, replace the tires that match the inspection result criteria. This service will be performed at no charge to the customer for parts or labor.

 

IDENTIFICATION NUMBER

Nissan has assigned identification number PC798 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

DEALER RESPONSIBILITY

It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory.  Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale.  Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

 

SERVICE PROCEDURE

 

1. Locate and identify the DOT Week Code of each tire (Figure 1 and Figure 2).

 

• If the DOT Week Code is 1819 or 3120, proceed to step 2.

 

• If the DOT Week Code is not 1819 or 3120, the inspection result is OK and the vehicle may be released. See CLAIMS INFORMATION.

 

2. Locate and identify the tire mold ID of each tire (Figure 3 and Figure 4).

 

NOTE: Some tire mold numbers begin with an “S -“ and some mold numbers do not. Tire mold numbers that do not begin with an “S -“ will show the number 228723 (Figure 5).

 

• If the tire mold ID is S-419087, S-419088, S-419091, S-419149, or 228723 and the DOT Week Code is 1819 or 3120, proceed to step 3 on page 3.

 

• If the tire mold ID is not S-419087, S-419088, S-419091, S-419149, or 228723, the inspection result is OK and the vehicle may be released. See CLAIMS INFORMATION.

 

3. Replace each tire that has DOT Week Code 1819 or 3120 and Mold ID S-419087, S-419088, S-419091, S-419149, or 228723 on the side of it.

 

• For tire replacement, refer to the Electronic Service Manual, section SUSPENSION > ROAD WHEELS & TIRES > REMOVAL AND INSTALLATION > WHEEL AND TIRE.

 

• Wheel nut torque: 113 Nꞏm (12 kg-m, 83 ft-lb.)

 

4. Using a 1/2” drill bit, drill two holes through the tread of the removed tire(s).

 

5. Return the removed tire(s) using the shipping forms on pages 5 and 6.

 

PARTS INFORMATION

DESCRIPTION	PART NUMBER	QUANTITY
Replacement Tire (1)	OETIR-03035	As needed

 

(1) Order this item through the Nissan Maintenance Advantage program: Phone  877-NIS-NMA1 (877-647-6621). Website order via link on the dealer portal; www.NNAnet.com and click on the “Maintenance Advantage-Tire/Battery/Chemical” link.

 

NOTE:

• Return all tires to Nissan North America Inc. using the YRC shipping documents found on pages 5 and 6.
• Label each individual tire with a shipping label containing the information below.
  • VIN # o Part # o Dealer Code o RO Date
• Return all tires within 10 calendar days of claim payment.
• For questions, use the contact information below.
  • Email Address: nnawarrantypartsreturn@nissan-usa.com

 

EXPENSE CODE

EXPENSE CODE	DESCRIPTION	MAX AMOUNT
812 *	Replacement Tire	$800.00

 

*Use this expense code for tire(s) reimbursement. DO NOT claim the Dealer Tire part number on the claim. This expense code should only be used when the replacement tire(s) is replaced.

 

NOTE: MAX AMOUNT includes local and state tax as well as disposal fees.

 

CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID	DESCRIPTION	OP CODE	FRT
PC798	Inspect Four (4) Tires	PC7980	0.2 hr
	Inspect Four (4) Tires and  Replace One (1) Tire	PC7981	0.7 hr
	Inspect Four (4) Tires and  Replace Two (2) Tires	PC7982	1.0 hr
	Inspect Four (4) Tires and  Replace Three (3) Tires	PC7983	1.3 hrs
	Inspect Four (4) Tires and  Replace Four (4) Tires	PC7984	1.6 hrs

 

AMENDMENT HISTORY

PUBLISHED DATE	REFERENCE	DESCRIPTION
March 11, 2021	NTB21-020	Original bulletin published

 

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Remedy Instructions and TSB

RCRIT-21V169-2769.pdf 1599.599KB

 

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