August 2, 2021 NHTSA CAMPAIGN NUMBER: 21V599000
Rear-view Camera Image May Not Display/FMVSS 111
A rear-view camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.
NHTSA Campaign Number: 21V599
Manufacturer Nissan North America, Inc.
Components BACK OVER PREVENTION
Potential Number of Units Affected 3,569
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2021 Infiniti Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is R21A9.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Infinity has a Recall
***** Campaign Summary *****
INFINITI is committed to safety, security, and satisfaction of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain INFINITI Model Year 2021 Q50, Q60 and QX80 vehicles to reprogram the telematics control unit (TCU).
Due to a supplier error with the In Vehicle Connectivity (IVC) software within the TCU, when privacy mode is activated the Accessory (ACC) power may turn off, cutting power to the Audio/Video (AV) control unit. Privacy mode disables data transfer related to the vehicle’s connected services. If the client enables privacy mode and if the vehicle is not started in the following 14 days, the rear view monitor/navigation screen/multi-function control touch screen cannot be operated upon engine start. In this condition, the rear view image cannot be displayed, which does not comply with S5.5.6 and S6.2.6 of FMVSS 111; Rear Visibility. If the rear view image is not available while backing up, it may impair their rearward vision and increase the risk of a crash.
Affected vehicles are subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer.
Repair
Owner Notification
INFINITI will begin notifying owners of all potentially affected vehicles in September 2021, via U.S. Mail.
Frequently Asked Questions (FAQ):
Q: Is this a safety recall?
Yes.
Q: What is the reason for the recall?
Due to a supplier error with the In Vehicle Connectivity (IVC) software within the TCU, when privacy mode is activated the Accessory (ACC) power may turn off, cutting power to the Audio/Video (AV) control unit. Privacy mode disables data transfer related to the vehicle’s connected services. If the client enables privacy mode and if the vehicle is not started in the following 14 days, the rear view monitor/navigation screen/multi-function control touch screen cannot be operated upon engine start.
Q: What is the possible effect of the condition?
In this condition, the rear view image cannot be displayed, which does not comply with S5.5.6 and S6.2.6 of FMVSS 111; Rear Visibility. If the rear view image is not available while backing up, it may impair their rearward vision and increase the risk of a crash.
Q: What will be the corrective action?
Retailers will reprogram the Telematics Control Unit with updated software.
Q: How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, should take approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q: When will vehicle owners be notified?
INFINITI will begin notifying owners of all potentially affected vehicles in September 2021 via U.S. Mail.
Q: Is my vehicle safe to drive?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q: Is there anything owners can do to mitigate this condition?
No.
Q: Are parts readily available?
The remedy is reprogramming, no other parts are required for this campaign.
Q: Is there any charge for the repair?
No. The remedy, will be performed for the client free of charge for parts and labor.
Q: Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. If parts replacement is needed, rental is available while parts are on order.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $180 (Max) |
| Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. | ||
Q: Will I have to take my vehicle back to the selling retailer to have the service performed?
No, any authorized INFINITI retailer is able to perform the voluntary safety recall.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q: I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q: What model year vehicles are involved?
Certain Model Year 2021 INFINITI Q50 and Q60 vehicles manufactured from January 20, 2021 to February 4, 2021 at the Tochigi, Japan plant, and certain Model Year 2021 INFINITI QX80 vehicles manufactured from November 20, 2020 to February 11, 2021 at the Kyushu, Japan plant are affected.
Q: Are you experiencing this condition on any other INFINITI (or Nissan) models?
No.
NONCOMPLIANCE INFORMATION REPORT
Manufacturer:
Nissan Motor Co., Tochigi plant
Nissan Shatai Co. Ltd., Kyushu plant
The telematics control unit (TCU) supplier is:
Continental Automotive Japan K.K.
1-32, Shin Urashima-cho, 1-chome, Kanagawa-ku
Yokohama-shi, Kanagawa, Japan
Hiroshi Harada,
Head of Customer Center Nissan MMC
+81 45 444 4139
[email protected]
Vehicles Potentially Involved:
Production period of affected vehicles involved:
| Model | Dates of Manufacture |
| MY 2021 INFINITI Q50 | January 20, 2021 to February 4, 2021 |
| MY 2021 INFINITI Q60 | January 20, 2021 to February 4, 2021 |
| MY 2021 INFINITI QX80 | November 20, 2020 to February 11, 2021 |
Based on supplier production records, the subject In-Vehicle Connectivity (IVC) software (installed in the TCU) is used in specific vehicles produced at the Tochigi and Shatai Kyushu plants during the specified time period.
Previous model years do not contain the subject IVC software, described in Section 5 below.
The name, description and part number of the subject component is below:
| Part Name | Part Description | Part Number(s) |
| Telematics Control Unit Module | TCU Module | 28275-5SN9B |
| IVC Software Program Version | IVC Software | Ver. 2.9.752 |
Total Number of Vehicles Potentially Involved:
Approximately 3,569 INFINITI Q50, Q60 and QX80 vehicles are potentially affected:
| Make/Model | Number of Vehicles |
| MY 2021 INFINITI Q50 | 302 |
| MY 2021 INFINITI Q60 | 77 |
| MY 2021 INFINITI QX80 | 3,190 |
Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
100%
Description of the Noncompliance:
In the affected INFINITI Q50, Q60 and QX80 vehicles, the customer can activate privacy mode to disable data transfer related to the vehicles’ connected services. Due to a supplier error with the In-Vehicle Connectivity (IVC) software, when privacy mode is activated, the ACC power is turned off cutting power to the Audio/Video (AV) control unit. If the customer enables privacy mode and if the vehicle is not started in the following 14 days, the rear view monitor/navigation screen/multifunction control touch screen cannot be operated upon engine start. With the screen inactive, the rear view image cannot be displayed, which does not comply with S5.5.6 and S6.2.6 of FMVSS 111; Rear Visibility. If the rear view image is not available while backing up, it could lead to an increased risk of a crash.
Basis for Determination of the Existence of a Noncompliance
On February 2, 2021, Nissan identified a potential concern involving privacy mode activation and interruption of power to the AV control unit. Nissan began an investigation into the issue.
March 7, 2021 – A Nissan dealer in Russia observed that the rear view image was not being displayed after the ignition was turned ON. The vehicle in question was a MY20 Nissan QX80. The issue was reported to Nissan for further analysis.
April 2021 – Nissan received a separate market claim in the U.S. on April 2, 2021, which reported the infotainment screen did not deactivate immediately when the engine was turned off and the door was opened. In this case, the vehicle was a MY21 INFINITI Q50.
Nissan issued a Technical Service Bulletin [ITB21-010] on April 28, 2021 to address this condition of the infotainment screen failing to deactivate.
May 2021 through June 2021 – Nissan continued to study the reports to determine if they were connected. During the investigation, Nissan identified the IVC software as a potential source for both conditions described in the reports. Nissan evaluated the issue and any potential impact under FMVSS regulations.
July 2021 – As a result of the investigation, Nissan determined that the IVC software error could potentially cut the ACC power to the Audio/Video control unit under specific conditions. If privacy mode is enabled and the vehicle is not started in the following 14 days, the rear view monitor/navigation screen/multifunction control touch screen cannot be operated upon engine start.
July 27, 2021 – Based on the foregoing, Nissan decided to conduct a noncompliance recall to remedy affected vehicles. Nissan is aware of the two (2) reports described above and is not aware of any injuries related to this condition.
Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles beginning September 14, 2021.
Dealers were notified August 3, 2021. Dealers will reprogram the TCU with updated IVC software.
We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.
Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
SEOCONTENT-START
August 12, 2021
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed supplement to the Noncompliance Information Report filed
on August 2, 2021. This supplement updates section(s) 1, 6 and 7: Manufacturer, Chronology of
Principal Events and Description of Corrective Action, respectively.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
NONCOMPLIANCE INFORMATION REPORT
1. Manufacturer:
Nissan Motor Co., Tochigi plant
Nissan Shatai Co. Ltd., Kyushu plant
The telematics control unit (TCU) supplier is:
Continental Automotive Japan K.K.
1-32, Shin Urashima-cho, 1-chome, Kanagawa-ku
Yokohama-shi, Kanagawa, Japan
Hiroshi Harada,
Head of Customer Center Nissan MMC
+81 45 444 4139
[email protected]
2. Vehicles Potentially Involved:
Production period of affected vehicles involved:
Model Dates of Manufacture
MY 2021 INFINITI Q50 January 20, 2021 to February 4, 2021
MY 2021 INFINITI Q60 January 20, 2021 to February 4, 2021
MY 2021 INFINITI QX80 November 20, 2020 to February 11, 2021
Based on supplier production records, the subject In-Vehicle Connectivity (IVC) software
(installed in the TCU) is used in specific vehicles produced at the Tochigi and Shatai Kyushu
plants during the specified time period.
Previous model years do not contain the subject IVC software, described in Section 5 below.
The name, description and part number of the subject component is below:
Part Name Part Description Part Number(s)
Telematics Control Unit
Module
TCU Module 28275-5SN9B
IVC Software Program
Version
IVC Software Ver. 2.9.752
3. Total Number of Vehicles Potentially Involved:
Approximately 3,569 INFINITI Q50, Q60 and QX80 vehicles are potentially affected:
Make/Model Number of
Vehicles
MY 2021 INFINITI Q50 302
MY 2021 INFINITI Q60 77
MY 2021 INFINITI QX80 3,190
4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
100%
5. Description of the Noncompliance:
In the affected INFINITI Q50, Q60 and QX80 vehicles, the customer can activate privacy
mode to disable data transfer related to the vehicles’ connected services. Due to a
supplier error with the In-Vehicle Connectivity (IVC) software, when privacy mode is
activated, the ACC power is turned off cutting power to the Audio/Video (AV) control unit.
If the customer enables privacy mode and if the vehicle is not started in the following 14
days, the rear view monitor/navigation screen/multifunction control touch screen cannot
be operated upon engine start. With the screen inactive, the rear view image cannot be
displayed, which does not comply with S5.5.6 and S6.2.6 of FMVSS 111; Rear Visibility. If the
rear view image is not available while backing up, it could lead to an increased risk of a
crash.
6. Basis for Determination of the Existence of a Noncompliance
On February 2, 2021, Nissan identified a potential concern involving privacy mode
activation and interruption of power to the AV control unit. Nissan began an investigation
into the issue.
March 7, 2021 – A Nissan dealer in Russia observed that the rear view image was not being
displayed after the ignition was turned ON. The vehicle in question was a MY20 Nissan
QX80. The issue was reported to Nissan for further analysis.
April 2021 – Nissan received a separate market claim in the U.S. on April 2, 2021, which
reported the infotainment screen did not deactivate immediately when the engine was
turned off and the door was opened. In this case, the vehicle was a MY21 INFINITI Q50.
Nissan issued a Technical Service Bulletin [ITB21-010] on April 28, 2021 to address this
condition of the infotainment screen failing to deactivate.
May 2021 through June 2021 – Nissan continued to study the reports to determine if they
were connected. During the investigation, Nissan identified the IVC software as a potential
source for both conditions described in the reports. Nissan evaluated the issue and any
potential impact under FMVSS regulations.
July 2021 – As a result of the investigation, Nissan determined that the IVC software error
could potentially cut the ACC power to the Audio/Video control unit under specific
conditions. If privacy mode is enabled and the vehicle is not started in the following 14
days, the rear view monitor/navigation screen/multifunction control touch screen cannot
be operated upon engine start.
July 27, 2021 – Based on the foregoing, Nissan decided to conduct a noncompliance recall
to remedy affected vehicles. Nissan is aware of the two (2) reports described above and is
not aware of any injuries related to this condition.
7. Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles beginning September 14, 2021.
Dealers were notified August 3, 2021. Dealers will reprogram the TCU with updated IVC
software.
We will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles
are under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
******************************************************************************************************
CAMPAIGN BULLETIN
Telematics Control Unit Reprogram
Voluntary Recall Campaign
Reference:R21A9
Date: August 3, 2021
Attention: Retailer Principal, Sales, Parts and Service Managers
CAMPAIGN ID: R21A9 | Original Document
SAFETY RECALL
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years: Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale In Effect
MY2021 Q50 (V37)
302
49
August 3, 2021
YES
MY2021 Q60 (CV37)
77
19
MY2021 QX80 (Z62)
3,192
168
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. R21A9
New Vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
Refer to IPSB15-286 for additional information.
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
CAMPAIGN ID: R21A9 | Original Document
3. Retailers should use ITB21-019 to remedy any vehicles subject to this campaign.
4. Once repaired, the service department should submit the applicable warranty claim for the action performed so it can be closed on SERVICE COMM.
***** Release Schedule *****
Parts
Updated Telematics Control Unit Software is available on ASIST.
No other parts are required for this campaign
o Additional coverage is available in the event the Telematics Control Unit fails during reprogramming.
Retailers should contact the Warranty Claims Call Center (800-933-3712) for additional information. Special Tools
CONSULT III+
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Revision History:
Date Announcement Purpose
August 3, 2021
Voluntary Safety Recall
New campaign announcement**************************************************************************************************************OWNER NOTIFICATION NHTSA RECALL 21V-599 NOTIFICACIÓN PROPIETARIO Dear INFINITI Q50 owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided that certain 2021 Model Year INFINITI Q50 vehicles fail to conform to Federal Motor Vehicle Standard (FMVSS) number 111, “Rear Visibility Systems.” Our records indicate that you own or lease the INFINITI vehicle identified by the VIN on the inside of this notice. Reason for Recall Motivo del Retiro Certain INFINITI Q50 vehicles contain a “Privacy mode” that, when enabled, disables data transfer related to the vehicles connected services. If you enable privacy mode and the vehicle is not started in the following 14 days, the rear view monitor/navigation screen/multi-function control touch screen cannot be operated upon engine start. This is due to an error with the In Vehicle Connectivity (IVC) software within the Telematics Control Unit (TCU). If this condition occurs, the rear image may not display while backing up. If the rear view image is not available while backing up, it may impair your rearward vision and increase the risk of a crash. What INFINITI Will Do Qué Hará INFINITI Your INFINITI retailer will reprogram the TCU with updated software. This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule. What You Should Do Qué Debes Hacer Contact your INFINITI retailer at your earliest convenience in order to arrange an appointment to have your vehicle repaired. Please bring this notice with you when you keep your service appointment. Comunícate con cualquier concesionario INFINITI a la mayor brevedad para concertar una cita de reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita. For more information about the recall, please visit https://nna.secure.force.com/recall?camp=R21A9. Para obtener más información sobre el retiro, visite https://nna.secure.force.com/recall?camp=R21A9. If the retailer fails to, or is unable to make the necessary repairs free of charge, you may contact the INFINITI Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1- 800-662-6200. Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: INFINITI Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-662-6200. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your cooperation. We appreciate your INFINITI ownership and apologize for any inconvenience this may cause you. Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un INFINITI y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
SEOCONTENT-END
3 Affected Products
Vehicles
10 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-21V599-7347.PDF 214.732KB
Recall Acknowledgement
August 2, 2021 NONCOMPLIANCE INFORMATION REPORT
RMISC-21V599-6913.pdf 69.148KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V599-4044.pdf 212.032KB
August 12, 2021 NONCOMPLIANCE INFORMATION REPORT
RMISC-21V599-4185.pdf 71.588KB
Remedy Instructions and TSB
RCRIT-21V599-3653.pdf 6575.801KB
Recall 573 Report-Amendment 1
RCLRPT-21V599-9316.PDF 216.232KB
Manufacturer Notices(to Dealers,etc) – INFINITI CAMPAIGN BULLETIN Telematics Control Unit Reprogram Voluntary Recall Campaign Reference:R21A9 Date: August 3, 2021
RCMN-21V599-2685.pdf 285.336KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V599-1674.PDF 211.148KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V599-9207.PDF 211.255KB
Latest Recalls Documents
Reprogramming
J2534-1 Re/Programming
Tutorial for Purchasing NERS Software
Software updated April 26, 2019 to version # 04.03.00. It is recommended the latest version of NERS be installed before connecting to a vehicle.
This NERS software supports reprogrammable Engine and Transmission control units from 1999 to 2019 model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a Nissan validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For Engine and Transmission control unit reprogramming and VIN writing capability on 2020 MY & newer, please use CONSULT-III plus or CONSULT-III plus R2R software.
Vehicle reprogramming requires the use of the following:
- Nissan validated J2534-1 device
- Nissan ECU Reprogramming Software (NERS)
- Personal computer running Windows XP (SP2 or later) or Windows 7 or 10 64Bit
- Applicable reprogram file
Nissan tested and validated the below listed devices. Nissan does not recommend the use of any other J2534-1 device not listed here.
| Manufacturer | Models |
| Actia | PassThru +XS |
| Autel | MaxiFlash Elite (with firmware v3.01) |
| Bosch | Mastertech VCI (SFP v5.11.9) |
| Dearborn Group | VSI-2534 |
| Drew Technologies/OPUS IVS | CarDAQ Plus, CarDAQ M, Mongoose ISO/CAN |
| Hella Gutmann Solutions | Mega Macs 42 SE (DT VCI), Mega Macs 66 (DT66) |
| Texa | TEXA Navigator TXTs Series |
Click the below link to purchase NERS diagnostic software.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will no longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
When you purchase a J-2534 reprogramming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.
Please Note that J2534-1 supports reprogramming on 1999 MY and later vehicles.
How to find the proper J-2534 Reprogramming ECU file:
In order for you to locate the proper ECU file, you will need to look up the applicable Technical Services Bulletin(TSB) for your vehicle. Instructions in the TSB will pinpoint and advise you of the ECU part # to enter below.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide
September 2013, Nissan and Infiniti began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.
When you purchase a J-2534 Blank programming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.
How to find the proper J-2534 Blank Programming ECU file:
- Obtain the blank ECU part number when you purchase the replacement ECU. Nissan’s and Infiniti’s parts catalog provides both the blank ECU part number and the ROM-DATA ID part number (after programming part number) to be used. Enter this blank ECU part number in the field below.
or
- Using C-III plus software, retrieve the blank ECU part number from the new ECU. Enter this blank ECU part number in the field below.
Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.
- Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
- High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
- Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
- User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50+ Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
- [J2534 Pass-Thru Programmer] - TOPDON RLink J2534 is engineered for professional technicians, delivering OEM diagnostic and reprogramming capabilities. It supports all J2534 protocols, CAN-FD, DoIP, D-PDU. Compatible with 17 vehicle brands—such as Chrysler, Ford, GM, KIA, Hyundai, Nissan, Toyota, Honda, Subaru, Mitsubishi, MAZDA, Land Rover/Jaguar, Volvo, Volkswagen/Audi, Mercedes-Benz, and BMW. RLink J2534 can help reduce the cost of purchasing equipment from different brands.
- [All-in-One OEM Reprogramming and Diagnostics] - When seamlessly integrated with OEM diagnostic software, this dongle enables you to perform a wide range of functions, including ECU programming and coding, DTC reading and clearing, active tests, component matching, adaptations, rewriting, guided troubleshooting, and more. This all-in-one tool eliminates the need for multiple OEM devices, significantly boosting work efficiency.
- [Tested, Trusted, and Proven for Accuracy] - TOPDON RLink J2534 is renowned for its reliability, having successfully completed over 10,000 real-vehicle tests. The wealth of data and hands-on experience behind it ensures consistent performance and accurate results. You can trust this tool to deliver optimal performance.
- [One-Click Installation, Continuous Updates] - The exclusive TOPDON RLink platform streamlines installation with a one-click driver setup, allowing you to quickly access OEM software for diagnostic and reprogramming tasks. With lifetime free updates, your RLink J2534 stays current without any additional cost, ensuring reliable performance for the long term. *We don't provide extra OE software.
- [Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.
- 【J2534 Pass-Thru Device】 This budget-friendly J2534 pass-thru device delivers OEM diagnostics and reprogramming capabilities for dealerships, repair shops and automotive DIY enthuisasts, enables you diagnose, program and repair the vehicles more efficiently and precisely. Supporting J2534, D-PDU, CAN-FD and DoIP, this J2534 passthru tool ensures wide vehicle coverage. It's compatible with OE software application, ensuring seamless integration and original performance quality
- 【All-in-One Diagnostic Tool】 Simplify your workflow and tackle the complex diagnostics and repairs with confidence! This J2534 passthrough tool provides full system diagnosis, bi-directional control, maintenance reset services, ECU programming and ECU coding to run advanced diagnostics and programming. Equipped with the specialized platform, this J2534 pass-thru tool is fully compatible with OE software that helps technicians confidently handle complicated vehicle repair issues
- 【J2534 Diagnostic Tool】 The Tabscan J2534 pass-thru device is built with a dedicated platform, making it ideal for both professional and personal use. Simply download the driver for your ford vehicle within the platform—ensuring only one driver is installed at a time. Then connect the device to your vehicle’s OBD2 port and link it to your computer using the included USB A to USB C cable. Finally launch your OE software, select Tabscan J2534 VCI as interface, and begin diagnose and program
- 【Universal Compatibility】 Tabscan J2534 reprogramming tool is designed to be compatible with Ford vehicles for advanced diagnostics and programming. It supports J2534 protocols, along with D-PDU, CAN-FD and DoIP, ensuring seamless connectivity with older or modern vehicles. This J2534 diagnostic tool only works with computer running on windows 7/10/11. Vehicle compatibility varies by model or year, please confirm with us before purchase. Note: It's not compatible with 24V vehicles
- 【Professional Technical Support】 Tabscan J2534 pass-thru device provides a stable and seamless connection between your vehicle and computer for diagnostics, programming, and coding. But that's not all—we go beyond hardware. Our dedicated technical support team brings deep expertise in automotive diagnostics and programming. Whether you need help with setup, troubleshooting or latest diagnostic resources and upgrades, we provide fast, professional and reliable support every step of the way
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
This product presentation was made with AAWP plugin.